Scheduling Specialist Resume Samples

Description :

1. Received incoming customer requests for press time, and booked between $12 and $14MM in monthly sales volume for 2-large direct mail production facilities.
2. Press time was allocated across 6-Roll-to-Roll heat-set Litho printing presses, 9-customized Multi Web In-line converting presses, and 7-in-line Roll-to-Finished Product presses.
3. Managed and scheduled a flexible staff to support the processing of mail across multiple presses.
4. Handled set-up and preparation of materials for upcoming product lines.
5. Developed schedules to support customer's project and mailing requirements across a variety of Direct Mail Markets.
6. Supported time-sensitive programs tied to media by reviewing order requirements for material receipt dates and on-time shipping/mailing dates.
7. Key media support included newspaper, radio, television, traffic driven conventions, and couponing.
8. Project scheduling coordination and review to include inputs from multiple internal processing departments, including Product Design, Engineering, and Client Services.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. In charge of supervising open visits of caregivers to the authorized client schedules.
2. Managing the telephony console open visits and acknowledgment of everyday alerts.
3. Point person of contact between the branch supervisors regarding problems with caregivers' knowledge and use of the GPS device or IVR application.
4. Created and conducted a training session on the GPS device for all of the contingent employees.
5. Responsible for scheduling assistance and staff assignments to the caregivers.
6. Responsible for conducting detailed eligibility verification of insurance benefits for dispensed medications.
7. Validation of demographic and reimbursement information for customers prior to the approval of any therapy.
8. Responsible for assigning the patients to the appropriate processing group for analysis.

Experience

0-2 Years

Level

Entry Level

Education

BA

Description :

1. Use web-based training support resource programs and tools to schedule.
2. Process and manage installation support resources.
3. Provide training support utilization reports on training support facility usage, unit strength, man-days, and component utilization.
4. Using the Government's Range Facility Management Scheduling System (RFMSS) Program, received, processed, and scheduled training support requests.
5. Screen training support requests for proper format, submission deadlines initial scheduling conflicts and recommended alternate support resources.
6. Identified reimbursable costs for specific training support products and services as a part of processing training support requests.
7. Preformed scheduling data entry for coordinated training support resources in RFMSS.
8. Assisted in providing confirmation communications to the requesting organizations.

Experience

7-10 Years

Level

Management

Education

HS

Description :

1. Coordinate the scheduling, referral management, registration, prior authorization, billing and insurance verification processes for the clinic.
2. Handle customer needs, providing exceptional customer service in a timely and efficient manner while working in a team environment.
3. Screen and update established patient information for accuracy, and schedule procedures according to procedure description.
4. Collaborate with clinical department staff and physician to schedule procedures in an efficient manner based on departmental scheduling protocols.
5. Transmittals of billing and patient accounts, and verify insurance and obtain authorizations.
6. Assisted in providing confirmation communications to the requesting organizations.
7. Worked collaboratively within a team-oriented call center to schedule health plan members for their in-home health assessment.

Experience

7-10 Years

Level

Management

Education

BBA

Description :

1. Managed special handling of service dispatch customer alerts using software application, Servigistics.
2. Identified, researched and resolved alerts, blocking dispatch assignments, for cruise ships and military facilities.
3. Stand-by service and special projects, master data, maintenance and daily communications with Field Service Supervisors.
4. Participated in feedback sessions with management, act as a direct customer contact to include handling ETAs on escalated calls.
5. Worked with part expeditors and field service supervisors to resolve barriers change zones as call volume increased.
6. Ensured full-service keys align with technicians in the corresponding zones.
7. Worked parts expeditors, ensure parts are assigned to technicians.
8. Maintain technician master data as skills, keys, work schedules change.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Schedule outpatient procedures for the pulmonary, cardiology, nutrition services, wound care, and all divisions of the radiology department.
2. Update electronic records with the patient's demographics and medical insurance information.
3. Scan all faxed physician orders into the electronic record system after scheduling appropriate procedure(s).
4. Call and (upon request) email patients daily with appointment reminders, and any prep necessary prior to their procedure.
5. Log in to Right Fax software on the assigned day of the week, in order to follow up on prior orders that need to be scheduled.
6. Complete all direct patient scheduling for assigned medical facilities.
7. Handle an influx of high volume calls in an efficient and timely manner.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. As a team member, answers phone calls within department standards of 40 seconds or less 90% of the time or higher.
2. Accurately pre-registers scheduled patients by obtaining correct demographic information with a 5% AHIQA/Passport error rate or less.
3. Consistently follows department protocol regarding cancellation and reschedule documentation.
4. Appropriately checks the medical necessity of scheduled tests for Medicare patients.
5. Proficiently utilizes a computer system to access patient information, email, and other required systems.
6. Consistently follows established procedures for the department regarding uninsured, underinsured, work comp, auto, and/or the patients.
7. Scheduling patients for 8 different types of stress tests, vascular tests, and testing within the hospitals.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Input scheduled and emergency surgeries in a computer system via fax, phone, or doctor's order.
2. Managed other incoming calls in a timely manner to help prevent overflow.
3. Collaborated with insurance companies and doctors office to get authorization for surgery.
4. Maintained surgery schedule by manually updating date and times as required.
5. Communicated with surgery control desk regarding cancellations and delays.
6. Ordered special equipment needed upon request from the surgeon.
7. Help create a stress-free work environment Input of time prioritization regarding hectic lunch schedules.

Experience

10+ Years

Level

Senior

Education

Associate

Description :

1. Advance Health Respond to members appropriately and use an auto-dial system to initiate member contact.
2. Read from required scripts, but also have the ability to have a conversation with the member all while meeting call center requirements.
3. Meet Advance Health standards pertaining to documentation, accurately scheduling members and call center metrics.
4. Schedule member's appointments according to the providers' availability and geographic preference.
5. Handle a minimum of 70-100 inbound/outbound calls a day.
6. Utilize the company's computer system to look up and record information regarding a member's accounts.
7. Ability to use multiple software systems while on the phone speaking with members.

Experience

10+ Years

Level

Senior

Education

BBA

Description :

1. Creates a positive experience for every customer, every day by believing in and practicing the experience.
2. Answers phones and handles call in a cheerful and timely manner.
3. Schedules patient examinations according to existing company policy.
4. Daily responsibility for calling and scheduling as many patients for whom currently has ordered.
5. Pre-certifies all exams with the patient's insurance company as required.
6. Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction.
7. Maintains an up-to-date and accurate database on all current and potential referring physicians.
8. Obtains and enters new referring physician information in the computer system database.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Balanced forecasted business needs and Team Members availability to provide schedules that minimized overtime and report pay.
2. Adjusted schedules per policy/procedure as needed based on attendance levels, special events, call-ins, and other factors.
3. Advised Management of staffing shortfalls, in preparation for new hire recruitment.
4. Monitored real-time schedule adherence to ensure that Team Members were actively being utilized as scheduled.
5. Interacted directly with Team Members to ensure adherence is maintained.
6. Reported out of adherence infractions directly to Manager on duty.
7. Responded to questions posed by management and Team Members relating to scheduling and specific pay practices/policies.

Experience

5-7 Years

Level

Executive

Education

HS

Description :

1. Ensure the patient information is accurate, that the order matches the test that the doctor has verbally ordered and that all demographic information is accurate.
2. Contact doctor's offices after reviewing orders for accuracy if the information is incorrect or missing.
3. Scan and index orders into the Onbase system to be sent to billing after they have been carefully reviewed.
4. Assist with orders, forms and documents as needed to process order and schedule appointments.
5. Maintain and assist with patient records and registration including processing account information in accordance with hospital goals and missions.
6. Customer Service: Greet and assist patients in the office and on the telephone.
7. Help patients with applications for insurances and the documentation needed for the application process and transfer them to the personnel in charge.

Experience

5-7 Years

Level

Executive

Education

HS