Senior Dispatcher assigns vehicles and drivers to convey passengers and freight to the assigned destination. A professional Senior Dispatcher Resume indicates the following core duties and responsibilities – receiving emergency and non-emergency calls and recording significant information; addressing problems and requests by transmitting information; providing solutions to issues; receiving and dispatching orders for products and deliveries; prioritizing calls as per importance and products; using phone and radio systems to coordinate and prioritize schedule; monitoring the route and status of field units, and entering data in the computer system and maintaining a log of completed trips.
To work at this level, the following skills are required – tech-savvy with sound knowledge of relevant methods; fast typing skills with data entry skills; knowledge of procedures and guidelines relating to emergencies; proficiency in English, and sound judgment skills. A Degree is not mandatory; however, a high school diploma is a must.
Summary : To find a rewarding career with room for growth and opportunities for advancement. Answering emergency and non-emergency calls for service, take information from callers, enter information into a database, and provide assistance and information to Pinal County Sheriff's Office (PCSO) Deputies and other emergency services agencies under basic supervision. This is a safety-sensitive position.
Skills : Profit and Loss Management, Fleet Management & Maintenance,.
Responsible for promptly dispatching nearly 120 school buses and assuring all contracted bus routes are accurately operating.
Ensured that each driver has accurate route and passenger information.
Responsible to open the location, check the answering service for messages and receive calls from any drivers who will not be able to work.
Re-tasked current staff to optimize skill set in order to increase productivity and optimize service routes.
Received and responded to calls from customers and entered data into animal management database application.
Dispatched calls to field officers in the field. Call center lead person.
Managed telephone system for the division, updated and monitored database; answered governmental correspondences from council members and citizen complaints. Promoted to office supervisor.
Senior Dispatcher III Resume
Summary : Looking for a position in an environment that offers a greater challenge, increased benefits for family, and the opportunity to help the company advance efficiently and productively Highlights, Experienced with MS Word, MS Excel, Outlook and PowerPoint with keyboarding speed of approximately 60-75 WPM, 10-key pad skills Exceptional customer service experience Dependable and complete assignments in an timely manner Interpersonal skills Experienced in Lean Six Sigma SAP experience Oracle experience.
Set up service in bay and roadside using over 200 locations and contracted providers.
Monitored other agents. Trained and coached new employees.
Handled payment disputes. Pulled call recordings to help better understand how to help our dedicated customers and agents.
Offered another promotion within 4 months of promotion.
Provided technical support by removing, adding, maintaining and operating the equipment Maintain open communications and constant contact with clients/.
Answered 911 and non-emergency calls Enter calls for service into computer aided dispatch system Teach new employees job duties in various stages.
Provided trouble shooting and customer service for residential and commercial clients. Proofed and edited all new account data.
Assistant Senior Dispatcher Resume
Summary : Accomplished and energetic Dispatcher with a solid history of achievement in Clerical. Motivated leader with strong organizational and prioritization abilities. Areas of Expertise includes Working with other.
Skills : Microsoft Office, Word, Power Point, Excel, Lotus, 10-Key, Leadership, Multitasking, Communication, Customer Service.
Obtained final count of passengers on each flight from a computer printout form and/or Information received via the telephone.
Received final count of passengers, flight Number and ship number information and document either electronically or manually if Required.
Communicated changes to the operation such as aircraft or gate changes.
Routed records for corrections and distributes corrected records to designate departments.
Performed other related duties and responsibilities as assigned.
Used computers for various applications, such as database management or word processing.
Created, maintained, and entered information into databases.
High School Diploma
Associate Senior Dispatcher Resume
Summary : Knowledgeable in customer service and successful in resolving customer concerns in a calm way. Can work under high stress and fast pace situations, and accomplish set goals.
Skills : Excellent communication, customer service, database administration, front office, telephone, scheduling, filing, security and cash handling .
Provided accurate and appropriate information in response to customer inquiries.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Provided cross training to 2 staff members.
Properly directed inbound calls in phone queues to improve call flow.
Overlooked all daily activity involving drivers and their routes.
Coordinated the daily operations of drivers.
Communicated with drivers using a two-way radio.
High School Diploma In Economics
Senior Dispatcher Resume
Summary : As a Senior Dispatcher, responsible for Ensuring that all decisions and actions are in full compliance with applicable NERC operating standards, other regional and regulatory standards and Tri-State's Energy Risk Management Policy.
Skills : Law Enforcement, Fire Safety, Microsoft Office Suite, Criminal Investigations, Emergency Management.
Used a computer-aided dispatch system to determine the nature and location of emergency calls, determine priorities, and dispatch and coordinate .
Entered, updated, and retrieved information from a variety of computer systems while managing emergency scenes and emergency call management.
Identified any operational and regulatory risks, and then escalating as appropriate.
Arranged for necessary repairs in order to restore service and schedules.
Assist case managers with listening and solving issues in the unit.
Operate office equipment, such as fax machines, copiers, or phone systems and Arrange for repairs when equipment malfunctions.
Trained all new dispatchers. Managed monthly reports for commercial clients. Compiled training manual and structured training program.
High School Diploma In Economics
Senior Dispatcher/Agent Resume
Summary : Experienced Credentialing Specialist, skilled at medical billing, coding, and office management. Reliable multi-tasker with internal medicine and dermatology, ob-gyn, hospital internists experience. Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology.
Skills : Ms Word, Ms Excel, Ms Outlook.
Operated a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.
Translated information to the appropriate codes.
Determined and assigned the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
Performed emergency medical dispatch and crisis intervention services.
Asked vital questions and provide pre-arrival instructions for emergency medical calls.
Monitored and operated a radio console and computer equipment.
Received and respond to a variety of emergency and non-emergency services and complaints.
Senior Dispatcher/Logistics Resume
Summary : Friendly appearance, helpful attitude, as well as good interpersonal skills, apart from good problem solving skills, data entry skills, good telephonic skills and customer service communication skills are some of the skills which should help me in utilizing potential and perform duties, as per the expectations of organization.
Skills : Microsoft, Excel, Quickbooks.
Dispatched 15-20 technicians for commercial and residential service calls.
Helped to determine daily priority levels of service calls and re-route men accordingly based on emergencies.
Set up following day's job roster including required materials and equipment.
Processed daily tickets and returns; order materials and generate estimates.
Scheduled jobs with home and business owners as well as contractors to coordinate water shut downs.
Created/maintained monthly on call rotation schedule and cover overnight answering service weekly.
Processed all backflow testing maintenance in collaboration with water authorities.
Bachelor Of Social Work
Senior Dispatcher Resume
Summary : Federal Law Enforcement Officer with a strong Administrative support background offering versatile office management skills and proficiency in Microsoft Office programs., Strong planner and problem solver who readily adapts to change, Improving many departmental procedures, Working independently and exceeds expectations, Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Skills : Excellent written and oral communication, Analytical and great at multi-tasking.
Knowledges of supervisory techniques, personnel policies and procedures, emergency dispatch practices and terminology, and instruction and guidelines of the work area.
Maintained Radio Communications for all Hospital Departments, with primary focus on Police Unit.
Monitored of thirty seven in house camera monitors, New York State Police Information Network (NYSPIN) monitoring, Input, criminal History Checks (CCH), Want and Warrant Inquiries.
Tasked with the direct involvement of the design plans for the Police renovation project.
Performed basic maintenance of computer systems, communications equipment, and general office equipment; inspect and tested equipment for proper operations; troubleshoots computer problems; clear paper jams and order and replaces paper, ink, or toner; coordinates service/repair activities as needed.
Established and maintained effective relationships with those contacted in the course of work to include staff, officers, vendors, patient's contractors, etc.
Trained new hires, as well as provide support and direction for fellow dispatchers.