Senior Operations Specialist Resume Samples

A Senior Operations Specialist is hired to manage the workflow and optimize daily activities. The tasks involved to perform this core objective include – analyzing business operations, identifying customer needs, and bringing people and departments together to attain the business objective. The following duties are commonly identified on the Senior Operations Specialist Resume – tracking and analyzing important reports, determining trends and variances, identifying customer needs, developing improvement plans, assisting the department in the changing process, and serving as a liaison between all departments for achieving cohesive results.

Those interested in this career line should be able to depict the following skills on their resumes – experience in web designing, project management, and data security; profound knowledge of delivering technical support to the technical department; and a solid understanding of security systems including BAS, and UPS; and strong quantitative and analytical skills. A degree in a relevant field is a commonplace among job applicants.

Senior Operations Specialist Resume example

Senior Operations Specialist Resume

Headline : Operations Specialist for a growing trusted workforce program focused on improving our national security capabilities to detect, deter, and mitigate risk in the personnel vetting process.

Skills : Customer Service, Call Center, Documentation, Filing, Data Entry.

Description :

     

  • Provides technical coordination and integration of multiple functions relative to programs, briefings, correspondence and liaison with internal and external organizations.
  • Develops quality products presented to DVD senior leadership for approval or signature.
  • Researches innovation in the area of operations models and business processes; provides reports and briefings to operations leadership and staff.
  • Writes and facilitates development of short and long-range organization operational plans based on emerging priorities, anticipated changes in programs, missions, functions, and resources.
  • Provides process improvement research and assistance on overall requirements, policies and challenges.
  • Serves as primary project/action officer for conferences, celebrations, special functions, and ceremonies.
  • Manages Staff Assistance Visit (SAV) coordination with functional areas, visit scheduling, team assignments and travel requirements to the visit location.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's


Jr. Senior Operations Specialist Resume

Objective : Dedicated, driven, action-oriented with proven ability to produce results. Key strengths include report generation, procedure writing, and quality analysis/auditing and process improvement. Strong problem-solving skills with attention to detail and accuracy. Recognized as self-motivated, highly positive and committed team player, willing to coach others, consistently exceeding productivity goals.

Skills : Operations, Maintenance, Welding.

Description :

    1. Created reports using MSP Passport, Asset Recovery or other tools for the creation and accuracy of Claim reported activity.
    2. Researched and analyzed mortgage issues to determine source of problems; created summary reports to be used by management to resolve.
    3. Created and enhanced system programs that query operational databases and the Enterprise Data Warehouse to acquire data for reporting.
    4. Provided reporting and data analysis support to enable business groups to monitor service levels, resolve issues and reduce risk.
    5. Utilized business knowledge to question report anomalies and provide best in class service.
    6. Subjectively reviewed and analyzed all financial documents sent by the borrower at the time of the review.
    7. Extensively researched and analyzed the history of the loan from origination to foreclosure by using LPS Desktop, LenderLive, Ivault, and MSP.
    8. Searched through the repositories for key foreclosure related document such as the Complaint, Note Lis Pendens, Notice of Sale.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma


Senior Operations Specialist/Analyst Resume

Headline : Operations professional with extensive experience working within engineering and manufacturing industries with exceptional interpersonal skills. Over twenty years of operational management and project coordination experience for a multinational engineering firm and a proven record of delivering results.

Skills : AISO, Hardware, Software, Troubleshooting, Microsoft Office,.

Description :

  • Ensured that checks were scanned and deposited on the same day as processed.
  • Approved completed wires, reviewing balancing of wires to ensure proper movement of funds and maintained compliance with the operating policies and procedures using automated databases.
  • Processed payoff funds, charge offs, reinstatements, applied funds that appeared on the bankruptcy suspense reports and cleared all loan corrections.
  • Resolved miscellaneous payment posting issues by effectively communicating with reconcilement analysts and supervisors.
  • Processed payment checks and wires received from internal customers that were coded for default.
  • Maintained confidential records related to bankruptcy, foreclosure, loss mitigation, and collections.
  • Developed and reviewed combined reports on aged items, ensuring bank items were completed within deadlines.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Senior Operations Specialist I Resume

Objective : Searching a challenging position at project management to apply  analytical problem solving, and process improvement skills to a complex work environment in order to increase organizational efficiencies and enhance quality.

Skills : Computer Literate, Office Administrative, Data Entry, Customer Service.

Description :

    1. Supports the Operations team within assigned area of responsibility and may serve as team leader at a small site.
    2. Performs a variety of functional tasks as necessary to achieve operational objectives.
    3. Reviews and compiles operational data and prepares / distributes reports on operational status.
    4. Maintains departmental data as necessary for analysis, planning, and reporting purposes.
    5. Confers with manager/supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered.
    6. Performs daily tasks supporting the development and execution of operational strategies, work projects and other activities.
    7. Provides input on the development and implementation of organization policies, practices, procedures as requested.
    8. Analyzes operational strategies and activities.
    9. Provides recommends measures to improve methods, performance, and quality of product or services, and suggests changes in working conditions to increase efficiency.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Master's

Senior Operations Specialist II Resume

Headline : To obtain a dynamic, challenging opportunity that contributes to the outstanding success of the business via 15+ years of finance, operations and technical support experience.

Skills : Salesforce, IEX, Avaya, Cornerstone On Demand, Articulate, Ultipro.

Description :

    1. Leads support for all ACH, wire and lockbox transactions within the Commercial Services division.
    2. Enrolls clients in various customer e-payment solutions such as Ariba and Paymode-X.
    3. Provides assistance with researching/identifying unidentified electronic payments.
    4. Performs activities related to cash processing that include bank reports, bank transmission files, some account reconciliation, maintaining Excel spreadsheets, and any special projects.
    5. Process and monitor all inbound/outbound documents relating to electronic payment transactions from customers and clients.
    6. Provides trading partner support for implementation for receipt of the EDI820.
    7. Completes trading partner forms accurately to meet CIT compliance regulations and customer requirements.
    8. Maintains detailed and accurate correspondence files as dictated by compliance.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Administration

Senior Operations Specialist III Resume

Summary : Over 10 years of client service experience with well known financial institutions Strong aptitude for technical applications Ability to acclimate with surroundings for smooth transition Strong interpersonal skills and true enjoyment of working in fields that allow to demonstrate organizational skills and consistency.

Skills : Billing, Administration, Accounting, Accounting.

Description :

    1. Responsible for monitoring, controlling, operating, and modifying the processing dynamics associated with various servers computing platforms within the Harland Clarke Enterprise for the delivery of production related services within committed Performance and availability goals.
    2. Manages all customer connectivity issues to meet company SLA's.
    3. Responsible for detecting processing, and operational anomalies and following through with the appropriate corrective action.
    4. Creates and manages all company business forms.
    5. Operates peripheral equipment as required to maintain consistent server operation and to ensure production services delivery.
    6. Identifies, analyzes, resolves, and documents processing anomalies of a complex nature.
    7. Completes document copy requests from attorneys, title companies, and brokers for reo accounts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Management

Associate Senior Operations Specialist Resume

Headline : To secure a Senior Operations Specialist position in the organization that offers challenge and opportunity for career development and at the same time serve the organization to the best of capabilities.

Skills : Management, Organizing.

Description :

    1. Develops, defines and executes client conversion project plans, project scope, activities, schedules, budgets and deliverables for internal and client facing projects.
    2. Creates and collaborates new programs and procedure changes to senior management using new and existing models to minimize risk.
    3. Initiatess department projects independently and with multiple teams, by securing and allocating necessary resources.
    4. Prepare cost benefit analysis and proposals for various complex projects and initiatives.
    5. Communicates complex ideas, issues, and system processes to business and IT staff, as well as third-party agencies and external contractors.
    6. Reviews, assesses, and researches programs and procedures to ensure company compliance to state and federal regulations.
    7. Serves as liaison between technical teams as well as in client and vendor organizations to ensure all conversion targets and deliverables are met.
    8. Keeps management informed of any reoccurring issues and submit monthly reports and technical briefings.
    9. Ensures that daily servicing activities are performed timely and accurately to guarantee quality service levels for multiple clients and incorporate feedback into actions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Asst. Senior Operations Specialist Resume

Objective : Sr. Operations Specialist is responsible for creating and maintaining new and existing prospective student records in the admission system which includes identifying and resolving duplicate records.

Skills : Salesforce, IEX, Avaya, Cornerstone On Demand, Articulate, Ultipro, Powerpoint, Microsoft, Leadership Development, Recruiting.

Description :

  • Responsible for inputting and maintaining prospect records in the admission system (either through uploading lists or manual data entry)
  • Performs record consolidation and resolves duplicate records
  • Creates and maintains the Secondary School organization databases in both the admission and campus systems and assists with updates to the organization contacts.
  • Manages a high volume work load, including, monitoring check volumes, setting processing priorities and monitoring performance standards.
  • Reviews systems for outstanding advances or disbursements for eligible items for investors to claim.
  • Processes outgoing liquidation requests ensuring that clients instructions were accurate before sending out checks and wires, saving etrade money in consumer reimbursements.
  • Reviews incoming and outgoing transfer requests for discrepancies to ensure timely receipt by delivering firm which reduced consumer turnover.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's

Senior Operations Specialist/Executive Resume

Headline : Senior Operations Specialist monitors of their processing cycles, applying version upgrades and fix packs, user provisioning within the application, performance tuning, and debugging errors.

Skills : Customer Service, Office Equipment, Microsoft Office, Microsoft Office, Microsoft Excel, Telephone, Sales.

Description :

  • Monitors and troubleshoots operations and data transmissions.
  • Creates and maintains appropriate operational procedures and documentation.
  • Analyzes and performances-tune the operations environment on an ongoing basis.
  • Follows release documentation and instructions, apply application upgrades and fix packs; re-apply client customizations to JCL and/or programs.
  • Learns business functionality of Sapiens products as a byproduct of operational support.
  • Creates new ReinsurancePro environments for clients; work closely with the Professional Services department to perform data loads, write and execute conversion programs, write and execute interfaces.
  • Participates in disaster recovery tasks
  • Works closely with other members of the Application Outsource, Client Services and Product Engineering departments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Senior Operations Specialist Resume

Summary : A position in a results oriented company in a field that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward growth and advancement. Core Qualifications: Results oriented Client focused Quick learner File/Records Maintenance Computer Proficient 40 WPM Metered Mail through Pitney Bowes metering machines Customer Service/Cashier Experience.

Skills : Microsoft, Excel, Mainframe.

Description :

    1. Responsible for retrieving whole jobs and individual customer's statement and letters through various databases which includes: Peregrine, STAR, Mainframe, Automated Document Factory (ADF) for processing.
    2. Ensures the recreation and mailing of returned mail from our presort vendor which includes negotiable, statements, quarterly reports, mortgage documents and advices.
    3. Balanced volume files using Monarch, ADF, and Mainframe within an Access database daily.
    4. Coordinated departmental product testing through Customer Service Reps., Project Managers and GBDS technology for all new products or changes to existing products.
    5. Ensured approval from all impacted departments prior to implementation.
    6. Responsible for gathering processed Home Default Letters (HDL) daily.
    7. Accurately completed and submitted required postal documentation to ensure proper billing.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's