A Senior Operations Technician leads the operations team and monitors the facility of work platforms. Typical work activities found on the Senior Operations Technician Resume include – maintaining plant integrity, ensuring a reliable availability of supplies to customers, troubleshooting mechanical problems, performing maintenance to reduce rig downtime, starting and stopping production facilities, filing various monthly, quarterly, and annual reports concerning production; leading pigging operations, reporting risks and incidents to the appropriate personnel, and maintaining equipment history and all other relevant records.
While the duties vary based on the work setting, the following are certain universally required skills and abilities – huge experience in making and testing cables, operational knowledge of computer networking technologies, good knowledge of help desk, and systems administration, and technical account management, and multitasking skills. To work at this level, a bachelor’s degree or an associate’s degree is needed.
Summary : As a Senior Operations Technician, responsible for Resolving non-routine issues escalated from more junior team members, Researching potential concerns to determine, root cause and preventative measures, Identifying ways to streamline operational procedures between or within departments.
Skills : MS Office, Planning Skills.
Description :
Ensured compliance with applicable DN HSEQ Performance Standards, as well as applicable acts and regulations.
Directed plant operations, assuring that plans and instructions are being followed.
Analyzed operating data and direct adjustments to the process for optimum efficiency.
Supervised plant operations for maximum return on investment, product quality and personal safety.
Liaisoned for upper management to hourly to disburse any and all company related issues.
Received call-in absentee information and arrange for replacements.
Approved overtime or change assignments as required to meet workload and cross training.
Experience
10+ Years
Level
Senior
Education
MS
Senior Operations Technician Resume
Summary : Responsible for Providing first response on work orders assigned to the Energy/Operations group, Serving as the primary point of contact with our tenants when responding to assigned work orders.
Driven resolution of voice, IP and data translations anomalies through a coordinated effort between internal departments.
Interfaced directly with customer service centers, distributors, vendors and external customers for fault resolution.
Responsible for the investigation and management of follow-up activities needed to isolate & resolve service affecting issues, attempt problem recreation with or without customer's involvement, identify workarounds when feasible, coordinate with Tier III for delivery and certification of vendor fixes or design changes.
Acted as escalation point, sometimes after hours, when standard processes are not meeting customer expectations.
Engaged, serves as primary communicator for operational lifecycle issues by pulling in necessary resources to address ongoing issues.
Served as customer advocate, technical resource, and Subject Matter Expert for internal company departments for assigned customer base and develops communications strategies with internal departments by staying well-versed in customer and internal SLA's and operational processes in order to assist operational and sales teams in setting proper customer expectations based on defined Service Level criteria.
Understood and communicated large scale upgrade projects and other Global Change Request (GCR) events that will impact global customers, while also maintaining accurate and thorough customer contact lists for proper planned maintenance notifications.
Experience
10+ Years
Level
Senior
Education
GED
Senior Operations Technician Resume
Objective : Individual with a diverse background seeks an administrative position that provides the opportunity to work with great people skills, positive attitude, and ability for resolving problems to maintain fluid operations and maximize company profitably.
Skills : Switch Technician, Training Skills.
Description :
Recruited to re-join a core team consisting of former engineering and operational talent to participate in the development and growth of the new venture.
Provided me the opportunity to gain a greater appreciation for the complexity and urgency of daily operations and ensuring the satisfaction of our customers in terms of both on-time delivery while at the same time ensuring a quality product is delivered.
Participated with engineering in the product development/prototyping of new products including life-cycle and reliability testing.
Producted failure analysis and the development of corrective actions to include product design changes as required.
Prepared of production documents, such as work instructions, inspection plans, policies and procedures non-conformance reports, corrective action reporting mechanism, productivity reports, and inventory analysis.
Defined and communicated key Service Delivery, Service Management or Service Assurance process gaps that will be measured and tracked via Service Improvement Plans (SIP).
Created work tickets.
Experience
2-5 Years
Level
Junior
Education
GED
Senior Operations Technician Resume
Headline : Senior Operations Technician professional seeks to re-enter the workforce after brief parenting hiatus. Competencies include: Excellent verbal and written communication with management, peers, & customers; strong work ethic; detail-orientated; developing & maintaining long-term professional relationships. LANGUAGES Bilingual Spanish/English (speak, read, and write Spanish fluently) EDUCATION Bachelor degree of Science in Computer Networking, Minor degree in Business Administration, Strayer University, Alexandria, VA.
Skills : Telecommunications, Office Programs.
Description :
Worked directly with customers, vendors, or on-site technicians to activate new IP circuits.
Configured WAN interfaces on the following edge routers and switches: Cisco 10K, Cisco 7600, Juniper M40 and M320, and Alcatel-Lucent.
Assigned VLAN and configured router interfaces with VLAN assignments, VLAN mapping, and IP addresses for Ethernet circuits.
Configured firewall filters and policers on Juniper routers and bandwidth rate limits on Cisco routers for Ethernet circuits.
Contacted the different Local Exchange Carrier (LEC) partners to test connectivity of Ethernet circuits in preparation of customer's future activation.
Configured QoS for VOIP circuits.
Configured E2E monitoring for MPLS circuits.
Experience
5-7 Years
Level
Executive
Education
BS
Senior Operations Technician Resume
Summary : Solutions-focused, team oriented Consultant Support Advocate with experience as a Telecommunication Support Technician and Customer Support Specialist. Proven ability to successfully analyze an organization's critical issues and resolve them in identifying deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity.
Skills : Switch Technician, Communication Skills.
Description :
Provisioned Voice, Data and VOIP.
Managed 200+ orders daily.
Enhanced 8XX Team Along with daily translation work load, I was responsible for managing 64 of Qwest largest client's toll free call plans within company systems.
Supported for approximately 50 of Qwest's largest clients.
Investigated equipment failures and decide emergency or routine repair.
Maintained stock of parts and equipment as well as R&D for repairing various types of telecom equipment.
Created and manage small testing network for all of our IP based phone testing systems, including: VMware vSphere, Avaya IP Office 500v2, Nortel BCM50, Shortel Shoregear v90, Cisco UC500, and Interactive Intelligence 4.0 Dev server.
Experience
10+ Years
Level
Senior
Education
Business Administration
Senior Operations Technician Resume
Headline : A Senior Operations Technician position where I am able to utilize my experience and education to develop, coordinate, manage, and deliver projects within time and budgetary guidelines with minimal supervision.
Skills : Microsoft Office, Borland Caliber Author, HP Quality Center ALM, Rally/CAAC Agile.
Description :
Investigated invoiced services for potential cost recovery.
Facilitated cost recovery activities with telecommunications vendors.
Reconfigured telecommunications services to ensure stability and profitability with an emphasis on maintaining customer satisfaction.
Designed narrowband and broadband telecommunications services with limited supervision.
Analyzed processes and procedures to eliminate inefficiency.
Provided on-the-job training for new and current employees.
Recognized, evaluated and solved problems.
Experience
5-7 Years
Level
Executive
Education
Master Of Science
Senior Operations Technician Resume
Objective : Senior Operations Technician with 3 years of experience in Completing day-to-day Business Operations tasks without immediate supervision, Attending calls as a representative of the team to provide information on progress of different elements of the business, and also Working on tasks with a degree of forward planning and an anticipation of needs/potential issues.
Skills : Microsoft Office, Management, Customer Service, Mechanic, Typing, Phones.
Description :
Responsible for the ordering of narrowband and broadband services from Local Exchange Carriers, Interexchange carriers and Competitive Access Providers.
Managed resources through use of computers and monitoring software to ensure smooth production flow.
Performed troubleshooting on computers and electronic equipment in warehouse, with IT personnel, to help with issues affecting production flow.
Ensured continuous customer support to EchoStar, Dish Network and other internal and external customers.
Used monitor and control systems to trend data and perform periodic inspections to check the health of all Earth Station equipment. Including manual snow/ice removal from antennas.
Performed periodic cleaning, maintenance, troubleshooting and repair of ESO equipment including antennas, transmitters, frequency converters, switch units, antenna control equipment and fiber optic cabling.
Performed antenna maintenance which includes; painting, cleaning, lubrication, and servicing of antenna tracking and de-ice systems. Requires ability to climb ladders and work at heights in an aerial lift.
Experience
2-5 Years
Level
Executive
Education
MA
Senior Operations Technician Resume
Objective : Professional Senior Operations Technician experience with an emphasis on networking, provisioning and troubleshooting. Thorough understanding of processes with the ability to implement changes leading to the attainment of company goals. Work with routing, switching and most aspects of networking. Analyze physical, data and network layer issues and provide remote testing capabilities in LAN/WAN environment.
Skills : Developing Skills, Maintenance Skills.
Description :
Tested, activation and troubleshoot of narrow-band (DSO, T1) and broadband (DS3, OC3, OC12, Ethernet) circuits.
Responsible for CPE configuration and design of customer's network infrastructure, including large enterprise.
Served as team lead and provided direct first point of contact for multiple customers, my primary customer being a $6.5 million per year contract.
Engaged in product and process development for new and existing BMG services.
Used common RF test equipment such as multi-meters, spectrum analyzers, signal generators, power meters, synthesized sweepers, and network analyzers.
Maintained and inspected field instrumentation and control equipment: pressure/flow/temperature transmitters, gas chromatograph, valve controllers (pneumatic and electronic), valve actuators, etc.
Calibrated and witnessed calibration of custody transfer meters.
Experience
2-5 Years
Level
Executive
Education
Associate In Computer Management
Senior Operations Technician Resume
Summary : Looking for an entry level Senior Operations Technician position in software application development or web application development, using my skills in programming, web architecture, and problem solving.
Skills : Operations Technician, MS Office.
Description :
Trained new technicians to Qwest standards and practices.
Provided weekly status reports to supervisors.
Performed software connections and mapping of circuits in Nortel and Tellabs equipment; Testing and troubleshooting for voice and data circuits; Installed telecommunications physical path for voice and data equipment.
Completed MOP's for software upgrades, power plant upgrades and new equipment installations.
Supervised installation of new equipment to ensure company standards were upheld.
Involved in the deployment of Qwest's first VOIP platform and equipment to 16 nationwide markets.
Answered calls from factory floor for mechanical and technical problems and then dispatched and/or assisted maintenance staff or IT staff with problem area.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Senior Operations Technician Resume
Objective : As a Senior Operations Technician, responsible for Working with the Energy Supervisor to maintain and improve the building automation systems, Monitoring, testing, and repairing the building automation system and components to insure proper operation.
Skills : MS Office, Maintenance Skills.
Description :
Responsible for providing guidance and training to hourly Operations employees on safety, environmental and operation reliability to achieve the daily SVM operations and production goals.
Maintained a safe work environment and overseeing monthly safety and environmental audits and investigations.
Oversaw operations shift duties to maintain on-stream time and limit loss/down time, coordinated repairs and planned outages with the maintenance department, and followed and enforced all environmental procedures.
Based upon acquired skill and knowledge, I performed autonomous maintenance to maintain on-stream time and provided hands-on training to Operations Technicians to ensure high quality and consistent outcomes.
Served on the company Fire/Rescue/HAZMAT teams as a firefighter and HAZMAT technician.
Provided a mutual response for San Bernardino County Fire Department for any fire, rescue, or HAZMAT calls in the town of Trona, CA as well as at any of the four process plants owned and operated by Searles Valley Minerals.
Tested and repaired of telecom equipment for customers.
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