Hotel Reservation Agent Resume Samples

A Hotel Reservation Agent works at the hotel and handles the reservation tasks of guests. A well-drafted Hotel Reservation Agent Resume mentions the following duties and tasks – helping customers with planning and booking reservations for the hotel, sending booking confirmation to guests after processing payments, providing customer service support, solving problems and issues, selling additional service and upgrades, promoting travel packages and touring opportunities, giving directions and advice, and keeping accurate records about customer bookings, and payments.

While the duties vary based on the size and location of the hotel, the needed skills are universally common and include – prior work experience, excellent customer service skills, a warm disposition, and good problem-solving skills. Other needed skills include the following – organization skills, in-depth knowledge of hotel features, amenities, and room information, patience, and technological proficiency. Formal education is not needed for this role. Knowledge of the hotel’s booking system is mandatory.

Hotel Reservation Agent Resume example

Hotel Reservation Agent Resume

Objective : A self-directed professional with experience in strong organizational administrative skills, energetic, resilient, and detail-oriented with a positive attitude. Possess computer/technical support skills as well as office management skills and professionalism in a fast-paced environment. Be energized by providing administrative support and collaborating on cross-functional teams.

Skills : Administrative Support, Clerical, Clerical, Customer.

Description :

    1. Maintained knowledge of the property, special events on and near, respond to guests' requests, complaints or inquires courteously and promptly.
    2. Prepared shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
    3. Processed all reservation requests, changes, and cancellations received by phone, fax, or mail. 
    4. Identified guest reservation needs and determine appropriate room types. 
    5. Processed all reservation requests, changes, and cancellations received by phone, fax, or mail. 
    6. Identified guest reservation needs and determine appropriate room type. 
    7. Verified availability of room type and rate. 
                      Years of Experience
                      Experience
                      0-2 Years
                      Experience Level
                      Level
                      Entry Level
                      Education
                      Education
                      Associate Of Secretarial Science/Business In Business Administration


                      Hotel Reservation Agent Resume

                      Objective : To establish a long-term career in a company where I may utilize my Hotel Reservation Agent professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.

                      Skills : Administrative Support, Clerical, Customer.

                      Description :

                        1. Enter changing reservation information into the computer system.
                        2. Posts charges to guest accounts and processes payment of accounts.
                        3. Ensure a maximum level of service and satisfaction is achieved and maintained and utilize the hotel reservation system to confirm comp availability through interface with the player tracking system.
                        4. Operating Hotel switchboard and/or PBX.
                        5. Observe credit limitations on check-cashing privileges, and ensure that all checks accepted for payment of account are correct.
                        6. Performed this job successfully an individual must be able to perform each essential duty to exceed guests' expectations with quality and friendly service.
                        7. Treat all Associates and Guests with respect, dignity, integrity, and sensitivity.
                      Years of Experience
                      Experience
                      0-2 Years
                      Experience Level
                      Level
                      Entry Level
                      Education
                      Education
                      Associate Of Secretarial Science/Business In Business Administration


                      Hotel Reservation Agent Resume

                      Objective : Looking to work in a professional environment and complete the job with the best service. To make the next experience the best experience.

                      Skills : Computer Knowledge, Communication.

                      Description :

                        1. Assisted, sold, modified, managed hotel reservations for luxury hotels.
                        2. Responsible for serving over 35 clients in a professional manner.
                        3. Upsold rooms when applicable.
                        4. Entered data for the guest's profile as well as enter debit/credit card information.
                        5. Responsible for informing policies of each hotel thoroughly.
                        6. Engaged with the guests in a conversational manner.
                        7. Made and confirmed reservations.
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Junior
                      Education
                      Education
                      A.S. In Criminal Justice

                      Hotel Reservation Agent Resume

                      Objective : Cross-cultural communication, multi-departmental collaboration, and producing highly detailed and dependable administrative support are what I do best. An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives.

                      Skills : Planning Skills, Business Management.

                      Description :

                        1. Handled all incoming and outgoing calls for hotel accommodations.
                        2. Word processing and typing.
                        3. Entered data for all upcoming hotel reservations.
                        4. Helped plan and organize company functions.
                        5. Answering all customer inquiries via telephone, and email.
                        6. Represented the company in a professional and businesslike manner.
                        7. Using Opera System to Reserve rooms for Companies and individuals to stay either at the hotel.
                      Years of Experience
                      Experience
                      0-2 Years
                      Experience Level
                      Level
                      Entry Level
                      Education
                      Education
                      General Education

                      Hotel Reservation Agent Resume

                      Objective : Seeks to provide leadership and strategic direction for an organization that fosters individualized development and growth of children with special needs and their families in our community: Offer fresh perspectives, new ideas and encourage the perspectives and ideas of others.

                      Skills : Supervising Skills, Administrative Skills.

                      Description :

                        1. Handled multiple inbound phone calls from guests seeking hotel rooms and special events.
                        2. Answered inquiries pertaining to hotel services, shopping, dining, entertainment, and travel.
                        3. Computed bill, collects payment, and makes necessary changes for guests.
                        4. Maintained strict confidentiality of classified information.
                        5. Handled administrative office work, including end of day reports for the department.
                        6. Provided appropriate and accurate hotel information by accessing data.
                        7. Explained guarantee, special rate, and cancellation policies to callers. 
                      Years of Experience
                      Experience
                      2-5 Years
                      Experience Level
                      Level
                      Junior
                      Education
                      Education
                      Business Administration

                      Hotel Reservation Agent Resume

                      Headline : Seeks to practice as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service.

                      Skills : Computer Savvy, Internet Social Media Proficient, Search Engines, Google Docs And Drive, Microsoft Office Suite, POS System, Lotus Notes, LMS Applications, Photoshop, Video Editing Programs: Sony Vegas Pro, Movie Maker, Final Cut, Emailing, Faxing, Scanning, Printing, Photocopying.

                      Description :

                        1. Required conflict resolutions and instituted policies.
                        2. Provided excellent customer service to coordinate all necessary hotel accommodations.
                        3. Position required of all billing procedures including credit card.
                        4. Process customer inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner.
                        5. Created reservations for the customers.
                        6. Accommodated and documented special requests. Answer questions about property facilities/services and room accommodations. 
                        7. Followed sales techniques to maximize revenue. 
                        Years of Experience
                        Experience
                        5-7 Years
                        Experience Level
                        Level
                        Executive
                        Education
                        Education
                        Associate Of Arts In Accounting

                        Hotel Reservation Agent Resume

                        Headline : Interested in a long-term career, involving extensive people interaction and diverse corporate projects, would like a challenging position, which rewards ambition, initiative and offers opportunities for professional and financial growth.

                        Skills : Coordinating, Planning, Managing, Strong Leadership, Team Player.

                        Description :

                          1. Maintained proper documentation.
                          2. Proven ability to handle efficiently more than one phone call at a time.
                          3. Placed reservations for individuals as well as groups.
                          4. Greeted groups and provided them with their itineraries and coupons.
                          5. Placed reservations from fax and phone.
                          6. Set up billing by phone, e-mails, and by fax.
                          7. Checked in and checking out guests.
                        Years of Experience
                        Experience
                        5-7 Years
                        Experience Level
                        Level
                        Executive
                        Education
                        Education
                        Associate of Arts in Accounting

                        Hotel Reservation Agent Resume

                        Headline : Seeks to obtain a position that will enable to use working skills, educational background, abilities, and experiences to further expand knowledge and work ethics in a positive environment and become an asset to the company.

                        Skills : Front Desk Reservations/Customer Service.

                        Description :

                          1. Make or cancel reservations for guests when they call, transfer calls to the proper department.
                          2. Provided sufficient customer service in the allotted amount of time.
                          3. Assisted customers with hotels reservations.
                          4. Resolved customer service issues.
                          5. Conferred with clients and hotels via email and phone to check room availability, make and confirm reservations, and cancel or reschedule previously.
                          6. Greet every customer with enthusiasm and energy.
                          7. Indicated special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. 
                        Years of Experience
                        Experience
                        5-7 Years
                        Experience Level
                        Level
                        Executive
                        Education
                        Education
                        Associate of Arts in Accounting

                        Hotel Reservation Agent Resume

                        Headline : Seeks to attain a most challenging position addressing the needs of inner-city youth through community outreach and diverse avenues of communication.

                        Skills : Customer Service, Inventory Management, Tech Support.

                        Description :

                          1. Answering efficiently their reservation-related requests and queries.
                          2. Attend to multiple calls.
                          3. Laid off when this occurred for their renovations One of 4 reservationists answered incoming.
                          4. Verify customers' credit, and establish how the customer will pay for the accommodation.
                          5. Record guest comments or complaints, referring customers to managers as necessary.
                          6. Followed proper escalation procedures when addressing guest concerns.
                          7. Followed all company policies and procedures.
                            Years of Experience
                            Experience
                            5-7 Years
                            Experience Level
                            Level
                            Executive
                            Education
                            Education
                            Business Administration

                            Hotel Reservation Agent Resume

                            Headline : Highly motivated, results-oriented, self-starter prepared to make an immediate impact. Able to manage time effectively, meet project deadlines, and work independently.

                            Skills : Security Management, MS Office.

                            Description :

                              1. Answer inquiries pertaining to hotel services, guest registration, and travel directions.
                              2. Make recommendations regarding shopping, dining, etc.
                              3. Responsible for selling worldwide prospective customers hotel reservations by answering incoming calls, utilizing excellent communication.
                              4. Responded to telephone inquiries and reservations requests by explaining products and services.
                              5. Received and compiled needed information from customers.
                              6. Negotiated rates and sell rooms maximizing revenues.
                              7. Protected company assets; protect the privacy and security of guests and coworkers. 
                            Years of Experience
                            Experience
                            5-7 Years
                            Experience Level
                            Level
                            Executive
                            Education
                            Education
                            Business Administration