A Senior Team Manager, just like other management roles, undertakes the responsibility of planning and directing the work of the group or team. While the duties vary based on the size and type of the team, the following are certain core duties mentioned on the Senior Team Member Resume – guiding to direct reports, ensuring clarity around goals and priorities, leading the team by examples, managing the overall budget, performance and activity of the team, approving hiring and firing requests, guiding the talent identification and development processes; working with senior management and other peers, and communicating financial and goal results and key performance indicators to the management.
Whatever may be the kind or type of duties executed, possessing the following skills are crucial for this role – familiarity with the team’s goals and objectives, knowledge of using all types of office equipment, the ability to provide feedback sensitively and promptly, and conflict resolving skills. Eligible Candidates oftentimes possess a degree directly related to the field of work.
Summary : A results-focused Senior Team Manager professional commanding more than 25 years of diverse business ownership experience and management success within the financial services arena, specialising in team leadership, business development, client services, regulatory compliance, project management, and process improvement.
Skills : General Ledger, Google Docs.
Description :
Selected to serve as liaison between Advisory Services and Legal departments, overseeing all compliance matters and interpreting legal documentation.
Designed framework for Solutions conferences - the largest Financial Advisory Operations Training Workshops in the financial services industry.
Received 3 Chairman's Club Awards, as well as multiple Excellencies in Service Awards, for top-tier performance in Team productivity, asset acquisition, client retention, customer satisfaction, and internal audit scores.
Championed Service Excellence project emphasising call coaching and teaching general financial markets knowledge; customer satisfaction scores increased nearly 10% during project.
Transformed Operations team from 10th place ranking to 1st in department within 1 year.
Designed and implemented Tag Assignment project - credited with improving employee engagement and retention.
Led Hotline project - designed to implement company-wide definitive service offering among Retail Service department, Operations department, and Branch Network.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts In Communications
Senior Team Manager Resume
Objective : Knowledgeable and accomplished banking manager with over 5 years of experience looking for a position that will allow me to utilise proven skill sets in risk management, control enhancements, Human Resources, and team leadership.
Skills : Microsoft, Mac OS X, Microsoft Office, Business Objects, Association Anywhere, Drupal.
Description :
Responsible for the productive results of 10-20 employees, regularly exceeding unit goal for the calendar year.
Regularly created and implemented new procedures that place more controls around our processes and increases collection results.
Created reporting around daily collection performance to better predict accurate pacing towards monthly goal.
Ensured milestones are met for self identified audits to ensure departmental risk standards are appropriately followed.
Managed team of business control specialists who's responsibilities include the handling of all back office support for Collection Services.
Worked alongside Human Resources to interview, hire, and educate all new members of the department.
Developed the year-end scorecard with reporting partners to align goals with associate's work actions.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Arts
Senior Team Manager Resume
Headline : Forward-thinking Senior Team Manager professional with a successful track record of developing people and implementing strategies that result in extended market penetration, solid customer partnerships, and consistent revenue growth. Proven ability to develop strong teams by leading with integrity and guiding with vision and clear goals. Core competencies include: Customer Service Performance Management Business Planning Resolving Customer Issues Developing Sales Strategies Coaching.
Skills : Microsoft Office, Training, Customer Relationship Management, Customer Service Management.
Description :
Coached and developed a team of 14-30 Consultants supporting $96M SMB account base.
Generate sales leads for Microsoft products & services for referral to designated Microsoft partners.
Generate sales leads for telecommunications solutions on behalf of XO Communications.
Consistently met or exceeded all monthly Key Performance Indicators and Service Level Agreements for Consultant efficiency and conversion.
Delivered >$60K in annual new revenues via direct sales.
Effectively developed and presented monthly Consultant Compensation plan and motivational rewards program to foster employee engagement and enable success.
Successfully coached a team of 14-30 Lead Generation Specialists and Customer Advocates to maximise success and foster individual growth/advancement.
Experience
5-7 Years
Level
Executive
Education
BS In Business Administration
Senior Team Manager Resume
Objective : A highly effective Senior Team Manager who brings years of experience managing and coordinating projects for multiple lines of business in the areas of B2B, contact center, retail and legal administration. My primary focus has been centered on delivering projects on time and at cost, leadership, performance management, strategic planning, building client relationships and generating high performing teams. I have experience with various project management (six-sigma, lean, agile) and training methods.
Managed the day to day operations of multiple lines of business from Technology to Financial (HP, Intuit, Microsoft, Comcast, and Adobe) in a global BPO environment.
Built and managed successful relationships both internally and externally.
Implemented and managed multiple strategic initiatives including QA, training, process flows and analytics which resulted in an overall quality increase of 25%.
Consistently increased contract headcounts.
Trained, developed and mentored High performing Managers, SME's, Trainers, Agents and Sales teams.
Created new lines of business and piloted special value add projects for multiple clients for HP and Intuit.
Diligently trained over 500 personnel on the proper and safe ways to perform resupply convoys in obscure and hostile environments.
Experience
2-5 Years
Level
Junior
Education
GED
Senior Team Manager Resume
Headline : Self-motivated and detail-focused with extensive experience in a fast changing company. First class organizer with exceptional communication and interpersonal skills. Excels in prioritizing and effectively managing multiple projects to meet demanding timelines with limited resources. Motivational leader with a collaborative style who creates a positive work environment.
Skills : Microsoft Word, Creative Skills, Instructing Skills.
Description :
Responsible for daily client deliverables.
Created monthly business reviews and present to Site Director and Operations Manager.
Responsible for ensuring all team members understand the objective and work together to achieve monthly goals.
Managed monthly metrics and strategize on new methods to achieve them.
Set specific targets and guidelines with clear instructions on how to achieve.
Managed staffing level to maximize productivity and cost effectiveness.
Ran day-to-day operation, ensuring adherence to contractual obligations, metrics and performance goals.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Senior Team Manager Resume
Summary : Over 15 years leadership experience in contact centers with 200+ FTE, 8 years corporate B2B sales expertise and 5 years retail operations management experience, specialising in driving operational excellence, maximizing brand value and ensuring superior customer service delivery. I excel at sales, workforce management, CRM and applying Six Sigma methodologies to drive process improvement across multiple industries, These include Banking, Wireless, Publishing and Computer sales and service.
Skills : Customer Relationship Management, Minitab, Microsoft Office, Coaching, Sales Management, Project Management, Process Improvement, Sales Presentations, Team Development, Quality Assurance.
Description :
Led and motivated Support Professionals, foster their professional development and growth via effective coaching, recognition and communication.
Promoted teamwork and cooperation in delivering on the Convergys mission of exceptional customer service.
Ensured that Support Professionals have a clear understanding of performance expectations, that they are properly trained and that they have access to all the tools and resources they need to perform at high levels of productivity and efficiency.
Provided feedback to Support Professionals on their daily performance and job behaviors in an effective and timely manner.
Performed root cause analysis regarding call quality, customer satisfaction, attendance challenges and attrition.
Interviewed potential call center candidates to ensure job fit and maximize employee retention.
Provided escalation support to Support Professionals to quickly resolving customer issues.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts
Senior Team Manager Resume
Summary : Senior Team Manager professional offering 25 years of diversified experience. Excellent communication skills. Dedicated to achieving customer satisfaction as well as meeting of surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Adept at at working in fast paced environments with strong organisational, leadership and interpersonal skills. Committed to exceptional customer service and driven by challenges. Detail oriented. Proficient computer skills using Microsoft Office and Outlook.
Skills : Meeting Planning, Administrative, Sales, Customer Service, Marketing, Data Base Management.
Description :
Recruited trained and supervised a staff of CSR professionals to provide customer service in a call center setting.
Supervised a team of 40+ Customer Service Representatives.
Ability to recruit; motivate and develop floor leads.
Improved moral of call center employees using various incentive programs.
Increased quality of call center communications.
Held progressively responsible roles.
Executed deliverables that enable Convergys clients to improve their customers satisfaction, profitability and overall program results.
Experience
10+ Years
Level
Senior
Education
Diploma
Senior Team Manager Resume
Objective : A multi-talented, disciplined, enthusiastic professional with a strong background in: Account Receivables, Credit Card Industry, Customer Service, Banking and Financial Institutions, and Management. Expertise in: Proved Management, Supervisor and Administrative Abilities, account receivables, account payables, collections (retail and commercial), training, strategic planning, profit & loss, delinquency control, forecasting, default management, regulatory audits, internal controls, and incentives & bonus strategy.
Skills : PeopleSoft, PeopleSoft Financials, Microsoft Office, Excel, SAP, Adobe Software, ADP Workforce, ADP Background And Drug Screening, Certified Background, E-Verify, ERP, Oracle.
Description :
Responsible for managing all aspects of the Collections Department's activities to achieve department goals by controlling delinquencies, minimising charge offs, and professionally developing the Account Representative.
Responsible for the hiring and training of supervisors and representatives.
Developed Key Performance Indicators allowing supervisors to track and monitor production results.
Implemented and upgraded automation equipment to ensure efficiency and production.
Maintained and updated the Company's Standard Operating Procedures.
Maintained an acceptable and pre-determined delinquency ratio by managing, planning, directing and leading Collection Department for Charter One managing 1 Team Manager, 3 Assistant Manager, 1 Trainer, and 60 collectors.
Directed and supervised a team of employees to execute daily work orders.
Experience
2-5 Years
Level
Executive
Education
GED
Senior Team Manager Resume
Summary : Led a business to business team that grossed over 3.7 million in revenue annually Mentored the growth and development of 20 employees to promotional opportunities Grew and developed Social Media Team which ranked in the Top 5 for Social Media Presence Have Built four separate departments from ground up.
Skills : Microsoft Office, Word, Xl And Power Point.
Description :
Maximized sales and service efforts, focusing of exceptional service and cross-selling opportunities.
Developed team and individual objectives/goals.
Appraised talent levels and skills, constantly coaching and mentoring while building strong team and individual relationships.
Worked with other senior managers to create and support corporate initiatives.
Provided problem solving and service recovery resolutions for clients.
Coordinated and developed marketing plans with operations manager to increase business volume from $30k to $90k per month during the fiscal year.
Generated and increased insurance sales by an average of $300 per month.
Experience
10+ Years
Level
Senior
Education
License In Philosophy
Senior Team Manager Resume
Objective : Self-motivated, efficient, organized professional who possesses a passion for business and management excellence, professional relations with a strong understanding of internal and external factors that affect a business. Masterfully employs data to identify positive/negative externalities and pinpoint business opportunities.
Skills : Highlights Excellent Communication, Results Oriented/Energetic, Proficient at Microsoft Word, Excel.
Description :
Provided continuous training to aid in the success of tenured and new agents - Assist team managers with coaching techniques and team operations.
Worked daily with email, internet and word perfect.
Honoured as Microsoft Telequalification Program certified vendor, Fiscal, Managed Teleservices Program.
Attained client scorecard rating of 90% or more out of 100% for 10 successive quarters since joining program.
Assisted with drafting policies to ensure the successful organisational structures are in place.
Performed monthly Procedure Validations.
Handled escalated customer service issues and training (one-on-one and group) to drive performance for a call center team that grew from 25 to 50+ .
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