The job summary of a Service Express Agent is to create a powerful impression on the guests. A well-drafted Service Express Agent Resume mentions the following core duties – meeting and serving new guests from all over the world, being an information provider, anticipating guest needs, handling inquiries in a helpful and attentive manner, taking personal responsibility for the service and attitude with guest service being delivered, ensuring all issues pertaining to guest satisfaction are met, responding to guest requests and concerns by coordinating action with the appropriate departments; and ensuring that all requests are followed up and actioned within the specified time frame.
The most sought-after skills for the post include the following – complete knowledge of operational systems at the facility; complete knowledge of the programs conducted by the facility, proficiency with the standard operating policies, and procedures; and the ability to anticipate and exceed the needs of customers. A successful resume should mention on the resume at least a high school diploma or GED.
Objective : As an ambitious and driven person, I am looking for a career in a fast-paced environment with team players. I have real world experience and am capable of multi-tasking and working well with others. Having worked in the customer service industry gives me an advantage to unexpected issues that may arise.
Skills : Microsoft Office, Excel, Power Point, Quick Books,40 Wpm, 10 Key,mastery,Outlook,, Light Speed, Logistics, Marsha, P.O.S.
Description :
Oversaw all aspects of the daily operation of the hotel's Room Service operation.
Responded to guest complaints in a timely manner.
Reinforced all standards on food and quality and service details daily.
Provided feedback and appraisals as necessary.
Ensured compliance with In Room dining.
Ensured optimal level of service, quality, and hospitality are provided to guest.
Ensured the timeliness and accuracy of the amenity set-up and delivery.
Experience
0-2 Years
Level
Entry Level
Education
Associate In Applied Science
Service Express Agent Resume
Headline : Seeking a challenging, worthwhile position where I can grow professionally and personally. Skilled with the potential to expand specialties in excellent customer service relations, professionalism, and reliability.
Skills : Mastery Of Microsoft Office Programs, Planning Skills.
Description :
Answered and routed all incoming calls.
Provided guest and/or outside callers with information requested.
Assisted managers with training new hires.
Provided daily wake-up calls.
Updated and verified future guest reservations using LightSpeed/Galaxy Software.
Provided data entry for advanced deposits to 3rd party reservations such as; Hotwire.com, Priceline.com, Hotels.com, and Orbit.com.
Ordered taker for In-room Dining services via the Aloha POS Software.
Experience
5-7 Years
Level
Executive
Education
MS
Service Express Agent Resume
Summary : Dedicated Service Express Agent,and back office operations, offering more than 10+ years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy highly accurate and efficient in data entry and general operations.
Skills : MS Office, Customer Service, Billing Skills.
Description :
Joined The Westin Bellevue as an Overnight Shift Operator is responsible for sending and receiving phone calls from clients and customers within a business.
Directed phone calls to the designated department and give customer assistance to questions or concerns a person may have.
Dispatched hotel staff via two-way radio and telephone.
Assisted with emergencies ( fire, medical, and power/system failure ) by contacting the designated personnel for immediate assistance.
Courteously and efficiently answered Room Service phones, takes and input guests' orders, and ensures receipt of orders by the Server.
Greeted customers and provide them with excellent customer service.
Informed customers of their billing information and unpaid bills.
Experience
10+ Years
Level
Senior
Education
AAS In Business Administration
Service Express Agent Resume
Summary : Results-driven, highly enthusiastic, and fast-learning Customer Service Representative with over 8+ years of customer interface experience.
Skills : Computer Skills, MS Word, Excel, PowerPoint, Access, Visio; Windows XP/Vista/7, Adobe PhotoShop. Noted: Artistic. Acclaimed Creative Writing. Extremely Proficient In Social Media.
Description :
Assisted guests over the phone, in person, and via e-mail, correcting reservations, organizing transportation and requests of guests through different departments, office organization, settling accounts.
Used Results: Developing strong and lasting relationships with guests and fellow employees.
Processed deposits and reservation totals.
Maintained continuously up-to-date and detailed guest and company profiles.
Catered to a variety of customer requests, complaints, and needs.
Applied problem resolution to maintain a positive guest experience.
Answered incoming calls from internal and external guests and routed them to the appropriate department or guest.
Experience
7-10 Years
Level
Executive
Education
MS
Service Express Agent Resume
Objective : To become a team member of a proactive company that is passionate about people, and allows me to utilize acquired skills in guest relations, problem-solving and interpersonal connections to add to profitability and long-term relationships.
Skills : Application Management, Tracking Skills.
Description :
Consistently met or exceeded brand standards on GEI report.
Greeted and welcomed guests and provide any accommodation as needed.
Resolved service-related problems in a timely manner.
Verified that personal and payment information on guest accounts was accurate and complete.
Fully trained on PBX and lightspeed.
Managed phone calls and directed over 200 + calls per day.
Handled guest questions and concerns throughout the day.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Service Express Agent Resume
Objective : To secure a Service Express Agent position with a stable and growing organization, where I can be a member of a team and utilize my skills in time-management, interpersonal relations, and customer service.
Skills : Live Television Production, Film Production, Final Cut Pro, Camera Operation, Photography, Cinematography.
Description :
Answered incoming calls, direct calls to proper parties, also assist callers with reservation modifications.
Answered calls from house guests wishing to place room service orders, dispatch housekeeping, engineering, and security department with any guest request.
Updated daily board with days resume.
Assisted with some night audit duties.
Learned the aspects of the hospitality industry and all the details that need attention to ensure a wonderful stay for guests and a great working environment for my co-workers.
Used patience, empathy, proper use of time.
Performed a host of clerical duties to support the day-to-day operations of the hotel.
Experience
2-5 Years
Level
Executive
Education
AAS In Business Administration
Service Express Agent Resume
Headline : To provide quality customer service and administrative support to a progressive organization where my education and professional skills will be utilized.
Skills : Microsoft Powerpoint, Microsoft Excel, Multi-Tasker, Multi-Line Phone System, People, Organization, Customer Service, Goal Oriented.
Description :
Utilized Light-Speed to perform data entry.
Completed required daily fact sheets, such as Wake-up Call Logs, Guest Service Request, and In-Room Dining Orders.
Participated in Company Brand Training.
Assisted registered groups with special projects.
Maintained company services (i.e., property tour, package delivery, and airport instructions).
Answered telephones and represent the company in a professional and businesslike manner.
Operated through Lightspeed, Starguest, and HSI Systems all in one sitting.
Experience
5-7 Years
Level
Executive
Education
BA In Accounting
Service Express Agent Resume
Headline : Over 6 years customer service, research assistant, data entry and administrative experience Ability to answer incoming phone calls and provide customers and clients with the research needed Entered customer information into database Verified information regarding customers accounts Bachelor of Arts and Science: May 2012 Microsoft Office Proficient, Word, Excel, and Outlook- intermediate.
Skills : Prepare Invoices, Reports, Memos, Letters, Financial Statements, Word Processing, Spreadsheet, Database, Or Presentation Software. Database Software; Microsoft Access; Corel WordPerfect Software; Microsoft Word; Intuit QuickBooks Software Transcription Software.
Description :
Took calls for new requests and follow up calls for in house guest.
Tracked and recorded all calls and hotel incidents.
Ensured compliance with all local liquor laws, and health and sanitation regulations.
Ensured all current Human Resources policies are being adhered to.
Maintained an inventory of vacancies, reservations, and room assignments Answer inquiries regarding hotel services and registration by letter.
Assisted internal and external guests with an array of inquiries such as reservations, accounting, housekeeping, dining, and concierge.
Logged requests and defects from guests and associates into the Star guest system.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Arts
Service Express Agent Resume
Summary : To obtain experience and skills in the work environment to contribute to my education and life development in my future endeavors.
Assisted guests with room service orders and special request items.
Researched shipment tracking requests and provides feedback.
Attempted to resolve misplaced shipments.
Communicated with Sales/Service to resolve customer problems.
Assisted with operational procedures including sorting, loading/unloading activities, shipment processing, and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
Dispatched pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
Processed or prepared import/export documentation and assist in the customs clearance process in some markets.
Experience
10+ Years
Level
Senior
Education
GED
Service Express Agent Resume
Headline : As a Service Express Agent, responsible for Answering inbound calls from customers to provide product knowledge and assistance in a timely manner, Scheduling appointments with customers as needed, Completing service call reports/work orders as needed.
Skills : Customer Service Experience, Billing Skills, Problem Solving Skills.
Description :
Assisted with operational procedures including loading/unloading of shipment containers.
Operated equipment such as forklifts, tugs, and belt loaders.
Utilized scanners to provide shipment visibility and updates.
Assisted with the load/unload of DHL aircraft adhering to policies and procedures to facilitate the on-time departure and safety of co-workers and flight crews.
Assisted with X-ray screening.
Answered phone and greeted visitors.
Resolved billing problems in relation to the Service Center.
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