Guest Service Supervisor Resume Samples

Working as a part of the hospitality sector, the Guest Service Supervisor solves all customer issues in an effective manner. Typical job duties and responsibilities listed on the Guest Service Supervisor Resume include the following – handling cash transactions, answering to guest queries, complying with budget requirements, supervising housekeepers; solving staff disputes, overseeing the work of the staff members and allocating job duties. It is also the duty of these supervisors to ensure that the workers maintain a high level of customer satisfaction apart from executing the above-mentioned job duties.

As the job involves constant interaction with customers and other outside parties, candidates are expected to possess excellent communication and problem resolving skills; thorough knowledge of MS Office Suite and Hotel Management Software is also required. Even though there are pre-set educational requirements, hiring employer prefers to hand over this crucial task to the ones possessing a diploma or training in hospitality management.

Guest Service Supervisor Resume example

Guest Service Supervisor Resume

Headline : Seeking job that will help utilize talents, pursue career field which enjoy. Looking forward opportunity work company can excel career help company.

Skills : Customer Satisfaction, Inventory Control.

Description :

    1. Supervised staff 10 employees  worked with them ensure that guest experience.
    2. Daily, tracked inventory and rate per room that Hotel was selling.
    3. Contacted guests that held multiple rooms for that particular night to verify inventory actually needed and accurate.
    4. Assisted Sales Department know what groups were checking into the Hotel and ensured rooms were pre-assigned based on the needs of guests.
    5. Initiated group express check line for timely customer service that received excellent feedback.
    6. Handled guest satisfaction isssues  billing issues that guests encountered.
    7. Ran reports of guests that stayed at the property the previous year and checked for irregular stay patterns.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associated In Business


Sr.Guest Service Supervisor Resume

Summary : Excel work field Customer service while furthering Education Hospitality, marketing, management. Developed rapport with customers and generated repeat business through friendly 

Skills : Microsoft Office Applications,, Welding, Management.

Description :

    1. Assisted all  guests  hotel manner that maintains high standards of service and hospitality.
    2. Took pride answering guest inquiries, guest complaints make sure that guest  completely satisfied with their stay at our hotel.
    3. Effectively managed customer complaints initiated investigation reporting  situation  timely manner.
    4. Assisted front office manager in all aspects department ensure service standards  followed.
    5. Promoted positive relations with employees that allow open communication, trust, mutual respect and fun environment.
    6. Trained fellow employees on hotel standards, procedures, and practices.
    7. Communicated through departmental meetings all information pertaining to guest services and hotel operations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
- (Galen College of Nursing - San Antonio, TX)


Jr. Guest Service Supervisor Resume

Headline : Motivational leader who engages diverse teams provide exceptional guest/customer experiences Innovative problem solver that leverages all available resources Sustainable tourism advocate with passion for travel.

Skills : Medical assistant, CPR certified great computer excellent with eclinical.

Description :

    1. Greeted guests at check in, check out, and throughout their stay.
    2. Ran night audit  first and second shift duties.
    3. Made and cancel all reservations.
    4. Answered telephone within two rings and respond and/or tranfer appropriately.
    5. Responded promptly to any SALT surveys and Guest Assistance files.
    6. Created make the Vistar order for the hotel's Suite Shop and Hilton HHonors.
    7. Communicated with  Guest Service Manager General Manager, all front desk associates housekeeping.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates In Art For Psychology

Asst.Guest Service Supervisor Resume

Objective : Multi-faceted, efficient, reliable administrative professional with experience supporting executives, sales, and managers improve internal operations for all lines of business. Proficient standard office desktop software.

Skills : Microsoft Word, Excel, PowerPoint, And Publisher.

Description :

    1. Managed front desk, including greeting visitors completing arrivals/departures and in-person requests for information.
    2. Maintained front desk reception area neat organized fashion.
    3. Managed front desk staff and trained new hires.
    4. Reviewed guest satisfaction surveys and implement necessary changes to provide higher level of service.
    5. Served  central point of contact for all outside vendors needing to gain access building.
    6. Wrote reports and correspondence from dictation and handwritten notes.
    7. Maintained an up-to-date department organizational chart.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
HIGH SCHOOL DIPLOMA

Associate.Guest Service Supervisor Resume

Summary : Freight team supervisor versed warehouse operations logistics. Possesses exceptional organizational skills attention detail. Willing extra mile meet tight deadlines reach company goals. Highly motivated and results-driven warehouse professional bringing extensive experience logistics distribution.

Skills : Hospitality, Sales, Customer Service, F&B.

Description :

    1. Reviewed workflow and staffing levels.
    2. Conducted daily performance reviews.
    3. Made sure  safety being of all employees and customers is maintained.
    4. Assisted department manager  daily operation.
    5. Ensured that complaints or disagreements concerning rates of service are resolved diplomatically.
    6. Ability to explain resort products, services and other information about the resort as requested.
    7. Greeted guests warmly and perform registration procedures.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Masters In Health Administration/Education

Guest Service Supervisor III Resume

Objective : Desire to  join your Company that has vision for growth advancement. have extensive years of experience knowledge at senior capacities, which believe would asset organization that aims for progress. long term, aim to reach full potential further growth with your team that will factor firm's advancement.

Skills : Forklift Operator, Management, Banking.

Description :

    1. Ensured that brand service standard  following all time Front Staff.
    2. Ensured that  Make sure that shift running efficiently, courteous smoothly all times.
    3. Assisted in VIP's arrival departure in absence of Guest Relation Officers.
    4. Checked cleanliness of lobby public areas, lights and well as Front Office Staff in proper and orderly appearance and behavior.
    5. Checked on registration cards of arriving Guests and ensures all information should be filled on each cards either by Guest Relation Officers or the Guests.
    6. Assisted in sending Guest messages or faxes.
    7. Provided supervisory assistance to all Front Office Team Members when dealing with escalated situations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
English Department

Guest Service Supervisor II Resume

Headline : Very experienced motivated technician. Seeking great place work part team. dealing with people  job enjoy every aspect very passionate proud of what do difficult people problem but opportunity to ensure business pleasant experience which will ensure future business.

Skills : Forklift Operator, Management.

Description :

    1. Resolved customer complaints regarding sales service.
    2. Determined price schedules and discount rates.
    3. Directed, coordinated, and reviewed activities in sales and service, accounting, record keeping, and receiving/ shipping operations.
    4. Received payment by cash, check, credit cards, vouchers, or automatic debits.
    5. Issued receipts, refunds, credits, or change due to customers.
    6. Assisted customers by providing information and resolving their complaints.
    7. Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Web Design & Development

Guest Service Supervisor I Resume

Objective : Motivated skilled food nutritional professional with successful track record planning, operations, administration management. Proven ability lead multiple projects completion developing implementing strategies that support business financial goals. Accustomed multi-tasking fast paced diverse environments with stringent deadlines.

Skills : Strong Work Ethic, Teamwork, Analytical , Communication , Time Management .

Description :

    1. Met and greeted guests in friendly professional manner.
    2. Engaged guests  unique individuals anticipated any and all guests needs.
    3. Provided accurate check in and check out.
    4. Checked guest into room handled cash and credit card transactions.
    5. Ensured that end of shift reports balanced out.
    6. Explained resort activities.
    7. Did weekly work schedules.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business

Lead Guest Service Supervisor Resume

Summary : Would like add value your company using customer service expertise to deliver memorable experience your customers, all with friendly smile an outgoing demeanor.

Skills : Customer Service, Administration, Filing, Opera, Office Management.

Description :

    1. Created weekly schedule for front office employees, assisting Rooms Division Manager selecting candidates to hire at front desk,  empowering all guest service associates work efficiently and make decisions with guest in mind first.
    2. Made reservations, direct billing and accounts receivable, adjusting billing issues and refunding money.
    3. Counseled employees about work-related issues and assist employees to correct job-skill deficiencies.
    4. Answered phone in a timely manner.
    5. Ran daily room reports for updates and maintained contact with housekeeping on room status.
    6. Dispersed incoming mail to correct recipients throughout the office.
    7. Made copies, sent faxes and handled all incoming and outgoing correspondence.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Of Science

Guest Service Supervisor Resume

Summary : Customer service oriented, management professional offering over 8 years of customer service experience seeking an entry-level position with prestigious company. Bilingual English & Spanish. Proficient cash handling Microsoft suite. NCR Computers Management of Personal Critical Thinking Social Perceptiveness Resources Time Management Active Listener Judgement Decision Operation and Control Making Judgement Decision Complex Problem Solving Coordination Operation Monitoring Making.

Skills : Medical assistant, CPR certified great computer excellent with eclinical.

Description :

    1. Serviced and Maintained all computer registers so they function correctly.
    2. Acted  point contact for technician.
    3. Maintained Cash Office for accurate records deposits, cash flow, coupons, one on one status with the bank.
    4. Motivated  work team of 30 employees.
    5. Monitored employees' work levels review work performance.
    6. Participate in budget preparation, coordinating purchasing, and monitoring departmental expenditures.
    7. Created the front desk schedule.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BACHELOR OF ARTS In POLITICAL SCIENCE, SPANISH