A Service Operations Specialist is hired to ensure smooth and efficient daily operations of the company. The job responsibilities may vary depending on the sector but generally include the following listed on the Service Operations Specialist Resume – optimizing processes and procedures to achieve maximum efficiency, ensuring deliverables are met, managing the day-to-day operations, optimizing operational processes, and procedures for maximum efficiency, assisting with the implementation of new processes, and procedures; identifying ways to improve customer experiences, ordering supplies and maintaining inventory levels, overseeing the operations team and assigning tasks, and tracking on operational performance.
To become successful in this role, one should be committed to improving customer experiences and be able to ensure operational efficiency. Ultimately, top-notch operations should have excellent organizational, people management, and problem-solving skills. Other skills include – project management skills, strong people management skills, and time management skills. A bachelor’s degree is preferred.
Objective : A highly motivated Service Operations Specialist professional with over 25 years experience performing various levels of Maintenance, Maintenance Management, Department Supervision, Fleet Management, Warranty Administration and Sales Coordination with a strong focus on outstanding customer service.
Designed and developed project plans to implement new policies, programs and initiatives, and operating processes of strategic significance to the unit.
Organized and coordinated implementation of project plans to ensure compliance with overall strategic plans, goals and unit objectives, as well as maintenance of optimal operating efficiency within the unit.
Established and implemented short and long term goals and objectives to ensure that projects are successfully completed in a timely and cost-effective manner, and that the end product is consistent with initial requirements.
Researched and analyzed best methods and practices relative to achievement of specified unit goals and operating objectives; designs and develops alternative systems and procedures, as appropriate to the objectives of the unit.
Developed and drafted proposals and/or collaborative agreements for new and/or revised strategic policies, programs, and/or operating procedures, ensuring compliance with University, state, and federal laws, regulations, policies, and guidelines.
Developed, prepared, and presented program reports; maintains comprehensive program records and statistical information.
Consulted, interacted, or collaborated with faculty, other internal/external staff, and/or consultants to facilitate the successful implementation of new or revised policies, programs, and procedures, and to ensure the implementation and administration of program objectives.
Experience
2-5 Years
Level
Executive
Education
BA
Service Operations Specialist Resume
Summary : Driven Service Operations Specialist with 10 years experience in Revenue Cycle Operations. Proven record of accomplishment in medical coding education, insurance billing and regulations, provider relations, A/R analyzing, contract negotiation and monitoring healthcare market trends. Successful at creating, guiding and retaining high performance teams, improving work processes, and streamlining workflow.
Skills : Excel, Training, Word.
Description :
Responsible for billing process of five locations for Coventry Healthcare.
Conducted monthly and quarterly audits and prepared invoicing for health insurance clients.
Maintained all invoice and payment posting on ASO plan clients.
Monitored accounts to ensure amounts are paid timely and monitor balances.
Prepared schedules to summarize content of the GL account during the reconciled period.
Assisted in set up, and implementation of merger to one Salt Lake location.
Worked directly with multiple clients/employees to guarantee smooth transition.
Experience
10+ Years
Level
Senior
Education
Associates
Service Operations Specialist Resume
Headline : A well-organized, people-oriented individual who has the ability to communicate with external and internal contacts. Highly motivated with a positive attitude to work within an environment that requires interaction with a team as well as without.
Skills : Management, Design, Great Customer Service.
Description :
Documented and filed requests received through various sources.
Performed research functions to reconcile custodial locations for files that are shown as not on hand.
Completed affidavits when original files/documents cannot be located.
Facilitated movement of loan images, credit files, legal files, and trailing documents.
Developed working relationships with the document custodians.
Autographed and notarized loan documents Process invoices for our recording vendor assist in special projects - Update custodial locations in REALServicing.
Able to assist and work on very important and time-sensitive projects.
Experience
5-7 Years
Level
Executive
Education
Associates Of Science
Service Operations Specialist Resume
Headline : As a Service Operations Specialist, responsible for building and leading high-performing teams with an uncommon blend of experience in business operations and customer account management. Primary expertise lies in quickly transforming under-performing operations utilizing a situational leadership style that incorporates process control and improvement. Results are immediate; visible to both the client and the corporation.
Skills : Microsoft Office, Siebel, Management, Inventory, Excel, Ordering.
Description :
Onboarded Independent Service Providers (ISP) to service Lowe's stock repairs and in-home repairs for Lowe's customers.
Maintained service provider records to ensure accuracy, within ServiceBench and the ILM database.
Subject matter expert for repairs.
Monitored and updated insurance policies for ISPs for regions assigned.
Located network & non-network service companies to run service calls when an ISP Capacity activity was identified and notated actions & results in Siebel.
Utilized Microsoft Excel, Microsoft Access, Microsoft Outlook, & Microsoft Word on a daily basis.
Performed daily reports, including insurance updates and dispatch setup reports.
Experience
5-7 Years
Level
Executive
Education
MS
Service Operations Specialist Resume
Headline : As a Service Operations Specialist, responsible for Ensuring all data is properly entered and/or uploaded completely in an accurate and timely fashion, Working with customers to obtain missing information via telephone or email, and also Monitoring communications sources for escalations such as group mailbox, telephone calls, and internal report sources.
Skills : Microsoft Word, Insurance Verification.
Description :
Provided world-class service support to end-users, field engineers, and other cross-functional departments.
Processed service requests, quotations, estimates, and vendor coordination in accordance with GMP and relevant functional standard operating procedures.
Executed Life Sciences customer support strategy for the US / CAN services, meeting and exceeding all set metrics, improving cross-functional team relationships, and establishing customer and vendor affiliations.
Met annual revenue target of $4.6M and achieved 70% NPS by addressing customer needs via phone, email, fax, expediting planned corrective instrument service, asset relocation, and asset management operations.
Supported field and sales operations, installation management, and validation services.
Acted as liaison for the western region, earning region of the quarter service award.
Achieved 98% compliance rate and contributed to $3.5M in contract revenue by scheduling vendors on-site, processing purchase orders, reviewing/paying invoices, ensuring GMP environment repairs and maintenance was performed on a timely and regular basis.
Experience
5-7 Years
Level
Executive
Education
GED
Service Operations Specialist Resume
Summary : Have experience with medical coding, worker's compensation fee schedule bill processing. I am a certified medical coder who is only interested in full-time, permanent medical coding jobs, preferably working remotely.
Skills : Excel, Training Skills, Program Management.
Description :
Provided detailed information for licensed health insurance agents in the agent support unit and medicare enrollment department.
Utilized the product and physician finder to locate insurance plans and doctors in their service area.
Made procedure exceptions to accommodate agent requests.
Completed enrollment status checks.
Found prescriptions utilizing the drug formulary.
Completed knowledge of intranet and internet programs while navigating 8 program screens.
Achieved 0% on missing data reports with all entries accurately documented.
Experience
7-10 Years
Level
Management
Education
AAS In Health Care Management
Service Operations Specialist Resume
Headline : Dedicated Experienced Service Operations Specialist motivated to maintain customer satisfaction and to contribute to company productivity and success. Proven ability to establish and maintain internal and external client rapport. Dependable and driven, with strong time management and prioritization abilities.
Skills : Medical Terminology, Anatomy, Personal Computer Specialist, Nursing Assistant, Microsoft Office, Excel, Account Management, Billing, Customer Service, Computer Skills, Communication, Data Entry, Detail Oriented, Documentation, Auditing, Implementation, Onboarding, Medical Underwriting, Insurance.
Description :
Provided post-submission implementation and plan set-up support to new policyholders and existing policyholders adding additional lines of coverage to their enforce policies, including but not limited to Middle Market, LeaveManager, and IEB/Matrix (FMLA) case submissions.
Provided post-submission implementation and plan set-up support to internal clients such as Regional Sales Office Staff and Home Office Staff including but not limited to Middle Market, LeaveManager, and IEB/Matrix case submissions by auditing submitted coverages for correctness and completeness.
Created client-specific Welcome Letters and Contact Lists and dissimilate administrative information to new clients including all administrative materials and provide instruction on their appropriate and varied usages.
Proactively initiated dialogue with new policyholders to ensure proper training on how to administer new coverages, including but not limited to online billing support training, online administrative system training, and plan design confirmation.
Trained new employees on all aspects of the Client Implementation Specialist role for Reliance Standard Life Insurance Company including but not limited to the usage of the PACS system, product training, and E-services Platform (accessing information via Reliance Standard Life Insurance Company's Website such as form location, eligibility and online payment of premiums).
Created training manual for the Client Implementation Specialist process to be shared with the Regional Sales Office staff and new hires.
Maintained ongoing communication with Regional Sales Office to ensure client satisfaction during and after implementation of new or additional coverages.
Experience
5-7 Years
Level
Executive
Education
GED
Service Operations Specialist Resume
Headline : A dedicated, individual who enjoys multi-tasking in a fast-paced environment seeking employment with an innovative company that offers a challenging, and rewarding work environment. I bring a vast knowledge base to a company looking for a detail-oriented employee with a positive attitude, team building, and customer service skills along with strong oral, written communication, and time management skills.
Led a team of 10 Route Sales Representatives in daily meetings to reach Sales and Safety goals, Executed Route Re-engineering in order to cut miles on route as well as made the route Logistical sound.
Led One with One meetings with each Route Sales Representative to set individual goals for each period.
Provided route Coverage as needed by Area Manager.
Led Route Sales Representative to improve sales, upselling, and digital shift in order to surpass company averages.
Executed Route Re-engineering in which cut 35,000 miles compared to the previous year.
Led Route Sales Representatives to increase sales by 10% over last year.
Improved digital shift by increasing 200% in 6 months Implemented inventory process to decrease shrink by 200% Skills Used Conflict Resolution, Sales Management, Inventory Control, Execution under High Stress.
Experience
5-7 Years
Level
Executive
Education
AAS
Service Operations Specialist Resume
Objective : Seeking a Service Operations Specialist position in an energetic environment that will utilize my training facilitation, document design and development, and employee development skills.
Identified discrepancies between Coventry Health Care's records and Medicare's records.
Created files to validate discrepancies for submission to Medicare.
Assigned work to team members.
Trained representatives on proper phone etiquette when the team assisted the call center during busy times.
Reported daily, weekly, and monthly inventory to management.
Analyzed inventory for reporting purposes.
Mastered basic Data Entry skills.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Service Operations Specialist Resume
Summary : Service Operations Specialist with extensive experience delivering innovative solutions at the local and regional levels. Expertise in employee relations, training, payroll staff development, and state and federal laws. In this position, I have been trained in both large corporate and small non-profit settings.
Skills : Planning Skills, Scheduling Skills, Problem Solving Skills.
Description :
Built and maintained effective accounts receivable and cash flow monitoring systems.
Reviewed federal and state laws to confirm and enforce company compliance.
Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues Created and implemented the exit and interview program process.
Guided management teams on how to conduct background checks and verify references.
Scheduled and confirmed appointments for entire management team.
Reviewed and continuously improved processes to increase efficiency and ensure the quality of workflow.
Assisted the problem-resolution department with case management concerns.
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