Subject Matter Expert Resume Samples

Subject Matter Experts are responsible for defining the business process, policies and application requirements. These experts lead the business rules acquisition activities like a domain expert and use the Rule Management Application as a reviewer. The Subject Matter Expert Resume outlines the following duties and tasks such as – providing knowledge and experience in the specific area, recommending best practices, overseeing technical solution development, answering to client inquiries, liaising with stakeholders, performing product demonstration, and coordinating workgroups.

Eligible Portfolio for the post of Subject Matter Expert emphasizes on skills such as – analytical thinking and logical thinking capacity, a thorough knowledge of the work area subject, managerial skills, networking skills, writing skills, and relevant computer competencies. Excellent presentation skills and extensive knowledge of the scope of practice is mandatory for this post. Employers expect a Master’s degree and relevant certification in the area of expertise to the least.

 

Subject matter expert Resume

Summary : Transition into the beauty industry utilizing excellent organizational, communication and analytical skills.

Skills : Customer Service, Data Analysis, Data Entry, Finance, Financial Analysis, Issue Resolution, Lotus Notes, Office, Orders, SAP, SARAH, Siebel, Writing, Fast Learner, Highly Dependable , Excellent Attention To Detail.

Description :

    1. Provided superior customer service to internal and external customers by phone and email, consistently striving for first call resolution.
    2. Assisted customers with issue resolution successfully preventing production stoppage.
    3. Coordinated with third parties nationwide ensuring customer expectations were maintained concerning delivery times and orders.
    4. Partnered with internal departments to research and resolve customer issues in a timely manner.
    5. Prepared reports for sales and customers validating orders and pallet transactions.
    6. Validated account stock balances with customers, resolving discrepancies via Portfolio Plus training and coordination with Customer Transaction and Stock Management.
    7. Subject matter expert for customers and peers regarding Automotive, Portfolio Plus, Invoices, Credits, Trailer Pool, Rejections, Orders and Collections.
    8. Provided constructive peer feedback and training as appropriate.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates In Arts


Senior Subject Matter Expert Resume

Summary : Professional experience and education in engineering and management gives me the professional communication, technical skills and management aptitude needed when working with cross functional groups, executive management, government officials and military customers.

Skills : Microsoft Office.

Description :

    1. Brief customer and manage operational status of large complex system.
    2. Responsible for training and exercise activities as team gets certified for operational status.
    3. Maintain and run simulation exercises for warfighters and military community.
    4. Provide technical advice to military engineering team, and operators on optimum course of action.
    5. Analyze and explain impacts utilizing software and Human in Control actions.
    6. Test Director for end-to-end and run for record tests.
    7. Prime Contractors and Governments main focal point for military crews for Northrop Grumman.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management


Security Subject Matter Expert Resume

Objective : Dependable and reliable employee. I have numerous awards while employed with present empoyer, Convergys Management Group. I have a vast experience in customer service and management.

Skills : Microsoft Office, Excel, Microsoft Word, Microsoft Power Points, 50 Wpm.

Description :

    1. Responds to telephone inquiries and complaints using standard scripts and procedures.
    2. Gathers information, researches/resolves inquiries and logs customer calls.
    3. Communicates appropriate options for resolution in a timely manner.
    4. Informs customers about services available and assesses customer needs.
    5. Provides functional guidance, training and assistance to lower level staff.
    6. Provides assistance, training and troubleshooting support to lower level staff.
    7. Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
    8. Prepares standard reports to track workload, response time and quality of input.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Subject Matter Expert (SME) Resume

Objective : Experienced Data/Business Analyst, looking to obtain position as a Data Analyst/Business Analyst. Deep level experience in Marketing, Accounting, Information Technology, Knowledge Management, Modeling, Simulation and Programming.

Skills : Microsoft Office, Citrix, Cerner, Meditech, Typing, VPN, Troubleshooting, Customer Service, Computer Hardware, Manager.

Description :

    1. Created in-house Insurance Agency at Camping World Corporate Headquarters which was eventually purchased and bought by GMAC Insurance.
    2. Developed Comparative rating software system which enabled agents to quote and compare up to five different carries within one session.
    3. Analyzed Business processes and procedures in order to implement necessary technology.
    4. Creating and retention of KMs (Knowledge Management) of Insurance Agency.
    5. Implemented processes, procedures, database, and database warehouse to convert agency to paperless environment.
    6. Responsible for $24 million in sales within the first four years of Agency creation.
    7. Created and conducted all training sessions for Agency personnel from new Agents to Management.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Analytics

Subject Matter Expert Training Resume

Objective : Executive Recruiter & Human Resources & Change Management Consultant 20 plus years: National and International Speaker and Conference Leader 15 plus years: Notary Public and Commissioned State Constable Law Enforcement in SC, Ordained and Licensed Minister and Corporate/Hospice Chaplain Conducted situational, behavioral, and skills assessment interviews; participated in panel interviews Negotiated acceptable job offers and compensation packages Developed and implemented effective strategies for Internet and diversity recruiting Developed staffing plans and processes, recruiting strategies, budgets and needs analysis Cultivated an effective network with various ethnic, professional, social and trade associations Managed teams and projects internally (with my own company) and with clients Candidate development & Career coaching for individual client Resume development & Develop and teach online training and workshops Expert in Using all Microsoft programs.

Skills : Recruiter, Human Resources, Human Resources, Hospitality, Law Enforcement, Executive Management, Talent Acquisition, Training, Coaching, Team Building, Speaking, Social Media, Internet, Internet.

Description :

    1. Implemented innovative programs to increase employee's loyalty and reduce turnover.
    2. Professional correspondence to customers and vendors.
    3. Design and deliver a series of classes for local businesses and associations, providing ergonomic counseling and educating employees on proper lifting techniques to avoid injury.
    4. Developed and rolled out new policies Partnered with clients/hiring managers to determine employment needs and to facilitate an effective and efficient recruiting effort.
    5. Utilized a variety of recruitment resources including referrals, databases, websites, social media, LinkedIn and networking events to attract qualified candidates.
    6. Worked with clients and candidates to negotiate employment terms and to finalize offers of employment.
    7. Responsible for proactively sourcing and recruiting finance and accounting client accounts.
    8. Assisted hiring managers in developing or modifying job descriptions for new positions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Psychology

QC Subject Matter Expert Resume

Objective : Looking for an exciting job that is constantly evolving and changing. Educated and motivated and ready to move up in a company.

Skills : MS Windows 98 / XP, Linux, C, SQL , PL/SQL, HTML, XML, Database Application, Oracle 9i with SQL PLUS, MS Access , Microsoft Project,Microsoft Office.

Description :

    1. Primary responsible for collecting past due accounts within company guidelines.
    2. Handle accounts with speed and accuracy while maintaining professionalism.
    3. Contact customers to determine reason for payment delinquency and obtains payment commitment.
    4. Ensures compliance with company policies and procedures are met when servicing customer needs.
    5. Confirm and/or negotiate payment arrangements; research any discrepancies.
    6. Document all accounts accurately, clearly and concisely noting the reason for hardship and potential repossession loss.
    7. Uses the computerized system for tracking, information gathering, and/or troubleshooting.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Sr. Subject Matter Expert Resume

Headline : To obtain a position within an established company that provides opportunities for job growth and professional development. I have an extensive customer service and call center background and would appreciate the opportunity to showcase my skills in these areas.

Skills : Mixrosoft office, Open office, Rumba.

Description :

    1. Independently managed inquiry caseload to resolve inquiries in a timely, high quality manner.
    2. Received, documented, confirmed and resolved or routed customer service issues to the cross-functional team for resolution.
    3. Identify, understand & anticipate customers unexpressed needs & concerns.
    4. Resolved invoice and accounts receivable disputes and deductions.
    5. Utilized probing & problem solving methods to resolve all customer inquiries on first contact.
    6. Recognize patterns of inconsistent and/or inaccurate billing practices.
    7. Identify and obtain information & records from members to correct/update membership records.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Financial Subject Matter Expert Resume

Objective : To pursue a fulfilling career in the sales industry utilizing skills in management to provide clients with an outstanding experience while increasing company profitability.

Skills : Administrative, Customer Service.

Description :

    1. Providing customer-specific analysis leading to improved service fidelity and customer profitability.
    2. Meeting with customers and account teams and act as Subject Matter Expert on reporting deliverables.
    3. Attending vendor and customer meetings when required.
    4. Ensuring that the customer uses the proper primary escalation contacts/processes within Services.
    5. Able to quickly determine next steps in problem resolution process, including customer notification, updating, relationship managing, and escalation.
    6. Responsible for maintaining rollout schedules.
    7. Identify, document and inform appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.) Obtains customer or industry information that assists in responding to requests for proposals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Subject Matter Expert Lead Resume

Headline : To obtain a challenging position that will enable me to utilize and advance my skills, while contributing to the success of the company.

Skills : Microsoft Office, Peachtree Premium Accounting, Crystal Reports, Sales Force CRM, Construction Management System On AS-400 Format, Adobe Acrobat Standard, Avaya IP Office Manager 6.0, FedEx, UPS, AES Direct, Sage Payments, Internet, Text Input: 65wpm.

Description :

    1. Created a safe environment by conducting daily audits, weekly audits, and monthly audits.
    2. Focusing on safety and housekeeping that resulted in zero accidents.
    3. Improved customer satisfaction by ensuring order accuracy by maintaining vendor communication.
    4. Increased sales by anticipating customers needs and desires to fulfill their projects.
    5. Maintaining accurate inventory counts by conducting weekly vendor counts.
    6. Identified key issues within the department and recommended security measures.
    7. Responsible of detecting and solving system issues, collecting data in order to improve the company's customer satisfaction percentage.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Jr. Subject Matter Expert Resume

Headline : Business minded, experienced goal-oriented team player with a demonstrated track record of leading drivers within a successful business market. Supporting through preparation and analysis of financial trends and forecasting. Proven expertise in driving efficiency and productivity through evaluation of situations and accurate assessment of diverse client needs. Motivated to support corporate goals and objectives.

Skills : 10 key by touch, 60 WPM ,Microsoft office,Fax Machines ,High Speed Scanners, Able to Navigate through various programs easily, Internet ,Paperflow/Papervision, DHL easyship ,SQL, SAP, Access Database.

Description :

    1. Manage team performance and responsible for the overall development and performance of the team.
    2. Responsible for managing people metrics within the team eg.
    3. Attrition, absenteeism, schedule adherence etc.
    4. Handle escalated customer calls and guide/assist the agents to take calls and use of customer service tools.
    5. Providing world class customer support (internal and external) and instilling confidence while working on an incident.
    6. Monitor the daily performance of the assigned team to ensure that the center is achieving service level goals.
    7. Responsible for daily, weekly, monthly reporting to upper management as per their requirement.
    8. Assist Team Leader in developing coaching plans Partner with quality assurance to coach and develop team members.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Paralegal Technology

Subject Matter Expert/System Administrator Resume

Headline : To obtain a position within an established company that provides opportunities for job growth and professional development.

Skills : Microsoft Office.

Description :

    1. Independently managed inquiry caseload to resolve inquiries in a timely, high quality manner.
    2. Received, documented, confirmed and resolved or routed customer service issues to the cross-functional team for resolution.
    3. Identify, understand & anticipate customers unexpressed needs & concerns.
    4. Resolved invoice and accounts receivable disputes and deductions.
    5. Utilized probing & problem solving methods to resolve all customer inquiries on first contact.
    6. Recognize patterns of inconsistent and/or inaccurate billing practices.
    7. Identify and obtain information & records from members to correct/update membership records.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Subject Matter Expert Resume

Summary : High-achieving Supervisor offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Reliable and friendly Supervisor who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience.

Skills : Microsoft Office, Professional phone etiquette, Scheduling, Administrative Skills.

Description :

    1. Responds to telephone inquiries and complaints using standard scripts and procedures.
    2. Gathers information, researches/resolves inquiries and logs customer calls.
    3. Communicates appropriate options for resolution in a timely manner.
    4. Informs customers about services available and assesses customer needs.
    5. Provides functional guidance, training and assistance to lower level staff.
    6. Provides assistance, training and troubleshooting support to lower level staff.
    7. Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
    8. Prepares standard reports to track workload, response time and quality of input.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master of Science