Subject Matter Expert Resume Samples

Subject Matter Experts are responsible for defining the business process, policies and application requirements. These experts lead the business rules acquisition activities like a domain expert and use the Rule Management Application as a reviewer. The Subject Matter Expert Resume outlines the following duties and tasks such as – providing knowledge and experience in the specific area, recommending best practices, overseeing technical solution development, answering to client inquiries, liaising with stakeholders, performing product demonstration, and coordinating workgroups.

Eligible Portfolio for the post of Subject Matter Expert emphasizes on skills such as – analytical thinking and logical thinking capacity, a thorough knowledge of the work area subject, managerial skills, networking skills, writing skills, and relevant computer competencies. Excellent presentation skills and extensive knowledge of the scope of practice is mandatory for this post. Employers expect a Master’s degree and relevant certification in the area of expertise to the least.

 

Subject Matter Expert Resume example

Subject matter expert Resume

Summary : To establish a long-term career in a company where I may utilize my Subject matter expert professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.

Skills : Customer Service, Data Analysis, Data Entry, Finance, Financial Analysis, Issue Resolution, Lotus Notes, Office, Orders, SAP, SARAH, Siebel, Writing, Fast Learner, Highly Dependable , Excellent Attention To Detail.

Description :

    1. Provided superior customer service to internal and external customers by phone and email, consistently striving for first call resolution.
    2. Assisted customers with issue resolution successfully preventing production stoppage.
    3. Coordinated with third parties nationwide ensuring customer expectations were maintained concerning delivery times and orders.
    4. Partnered with internal departments to research and resolve customer issues in a timely manner.
    5. Prepared reports for sales and customers validating orders and pallet transactions.
    6. Validated account stock balances with customers, resolving discrepancies via Portfolio Plus training and coordination with Customer Transaction and Stock Management.
    7. Provided constructive peer feedback and training as appropriate.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates In Arts


Senior Subject Matter Expert Resume

Summary : Professional experience and education in engineering and management gives me the professional communication, technical skills and management aptitude needed when working with cross functional groups, executive management, government officials and military customers.

Skills : Microsoft Office, Supervising Skills.

Description :

    1. Brief customer and manage operational status of large complex system.
    2. Responsible for training and exercise activities as team gets certified for operational status.
    3. Maintained and ran simulation exercises for warfighters and military community.
    4. Provided technical advice to military engineering team, and operators on optimum course of action.
    5. Analyzed and explained impacts utilizing software and Human in Control actions.
    6. Tested Director for end-to-end and run for record tests.
    7. Prime Contractors and Governments main focal point for military crews for Northrop Grumman.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management


Security Subject Matter Expert Resume

Objective : Dependable and reliable employee. I have numerous awards while employed with present empoyer, Convergys Management Group. I have a vast experience in customer service and management.

Skills : Microsoft Office, Excel, Microsoft Word, Microsoft Power Points, 50 Wpm.

Description :

    1. Responded to telephone inquiries and complaints using standard scripts and procedures.
    2. Gathered information, researches/resolves inquiries and logs customer calls.
    3. Communicated appropriate options for resolution in a timely manner.
    4. Informed customers about services available and assesses customer needs.
    5. Provided functional guidance, training and assistance to lower level staff.
    6. Provided assistance, training and troubleshooting support to lower level staff.
    7. Scheduled work to ensures accurate phone coverage.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Subject Matter Expert (SME) Resume

Objective : Experienced Data/Business Analyst, looking to obtain position as a Data Analyst/Business Analyst. Deep level experience in Marketing, Accounting, Information Technology, Knowledge Management, Modeling, Simulation and Programming.

Skills : Microsoft Office, Citrix, Cerner, Meditech, Typing, VPN, Troubleshooting, Customer Service, Computer Hardware, Manager.

Description :

    1. Created in-house Insurance Agency at Camping World Corporate Headquarters which was eventually purchased and bought by GMAC Insurance.
    2. Developed Comparative rating software system which enabled agents to quote and compare up to five different carries within one session.
    3. Analyzed Business processes and procedures in order to implement necessary technology.
    4. Created and retention of KMs (Knowledge Management) of Insurance Agency.
    5. Implemented processes, procedures, database, and database warehouse to convert agency to paperless environment.
    6. Responsible for $24 million in sales within the first four years of Agency creation.
    7. Created and conducted all training sessions for Agency personnel from new Agents to Management.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Analytics

Subject Matter Expert Training Resume

Objective : Responsible for Working on behalf of the Department of Defense (DoD) to coordinate across the DoD and Non-Defense Federal Departments and Agencies (NDFDAs) for operational support and to ensure both DoD and NDFDA’s equities are recognized and protected at all levels. Supporting Office of Military Commissions (OMC) personnel with program management and SAP security issues.

Skills : Recruiter, Human Resources, Human Resources, Hospitality, Law Enforcement, Executive Management, Talent Acquisition, Training, Coaching, Team Building, Speaking, Social Media, Internet, Internet.

Description :

    1. Implemented innovative programs to increase employee's loyalty and reduce turnover.
    2. Professional correspondence to customers and vendors.
    3. Designed and delivered a series of classes for local businesses and associations, providing ergonomic counseling and educating employees on proper lifting techniques to avoid injury.
    4. Developed and rolled out new policies Partnered with clients/hiring managers to determine employment needs and to facilitate an effective and efficient recruiting effort.
    5. Utilized a variety of recruitment resources including referrals, databases, websites, social media, LinkedIn and networking events to attract qualified candidates.
    6. Worked with clients and candidates to negotiate employment terms and to finalize offers of employment.
    7. Responsible for proactively sourcing and recruiting finance and accounting client accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Psychology

QC Subject Matter Expert Resume

Objective : Responsible for Working with Defense Support to Sensitive Activities (DSSA) on specialized methods and techniques within the scope of pertinent laws, regulations, policies, and precedents and major issues, program goals and objectives.

Skills : MS Windows 98 / XP, Linux, C, SQL , PL/SQL, HTML, XML, Database Application, Oracle 9i with SQL PLUS, MS Access , Microsoft Project,Microsoft Office.

Description :

    1. Primary responsible for collecting past due accounts within company guidelines.
    2. Handled accounts with speed and accuracy while maintaining professionalism.
    3. Contacted customers to determine reason for payment delinquency and obtains payment commitment.
    4. Ensured compliance with company policies and procedures are met when servicing customer needs.
    5. Confirmed and/or negotiated payment arrangements.
    6. Researched any discrepancies.
    7. Documented all accounts accurately, clearly and concisely noting the reason for hardship and potential repossession loss.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Sr. Subject Matter Expert Resume

Headline : To obtain a position within an established company that provides opportunities for job growth and professional development. I have an extensive customer service and call center background and would appreciate the opportunity to showcase my skills in these areas.

Skills : Mixrosoft office, Open office, Rumba.

Description :

    1. Identified, understood & anticipate customers unexpressed needs & concerns.
    2. Utilized probing & problem-solving methods to resolve all customer inquiries on the first contact.
    3. Recognized patterns of inconsistent and/or inaccurate billing practices.
    4. Identified and obtained information & records from members to correct/update membership records.
    5. Used the computerized system for tracking, information gathering, and/or troubleshooting.
    6. Assisted hiring managers in developing or modifying job descriptions for new positions.
    7. Monitored priority of calls and shifts escalated calls to assure resolution to problems.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Financial Subject Matter Expert Resume

Objective : To pursue a fulfilling career in the sales industry utilizing skills in management to provide clients with an outstanding experience while increasing company profitability.

Skills : Administrative, Customer Service.

Description :

    1. Provided customer-specific analysis leading to improved service fidelity and customer profitability.
    2. Met with customers and account teams and act as Subject Matter Expert on reporting deliverables.
    3. Attended vendor and customer meetings when required.
    4. Ensured that the customer uses the proper primary escalation contacts/processes within Services.
    5. Able to quickly determine next steps in problem resolution process, including customer notification, updating, relationship managing, and escalation.
    6. Responsible for maintaining rollout schedules.
    7. Identified, documented and informed appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.).
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Subject Matter Resume

Headline : To obtain a challenging Subject Matter position that will enable me to utilize and advance my skills, while contributing to the success of the company.

Skills : Microsoft Office, Peachtree Premium Accounting, Crystal Reports, Sales Force CRM, Construction Management System On AS-400 Format, Adobe Acrobat Standard, Avaya IP Office Manager 6.0, FedEx, UPS, AES Direct, Sage Payments, Internet, Text Input: 65wpm.

Description :

    1. Created a safe environment by conducting daily audits, weekly audits, and monthly audits.
    2. Focused on safety and housekeeping that resulted in zero accidents.
    3. Improved customer satisfaction by ensuring order accuracy by maintaining vendor communication.
    4. Increased sales by anticipating customers needs and desires to fulfill their projects.
    5. Maintained accurate inventory counts by conducting weekly vendor counts.
    6. Identified key issues within the department and recommended security measures.
    7. Responsible for detecting and solving system issues, collecting data in order to improve the company's customer satisfaction percentage.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Jr. Subject Matter Expert Resume

Headline : Business minded, experienced goal-oriented team player with a demonstrated track record of leading drivers within a successful business market. Supporting through preparation and analysis of financial trends and forecasting. Proven expertise in driving efficiency and productivity through evaluation of situations and accurate assessment of diverse client needs. Motivated to support corporate goals and objectives.

Skills : 10 key by touch, 60 WPM ,Microsoft office,Fax Machines ,High Speed Scanners, Able to Navigate through various programs easily, Internet ,Paperflow/Papervision, DHL easyship ,SQL, SAP, Access Database.

Description :

    1. Managed team performance and responsible for the overall development and performance of the team.
    2. Responsible for managing people metrics within the team eg.
    3. Handled escalated customer calls and guide/assist the agents to take calls and use customer service tools.
    4. Provided world-class customer support (internal and external) and instilling confidence while working on an incident.
    5. Monitored the daily performance of the assigned team to ensure that the center is achieving service level goals.
    6. Responsible for daily, weekly, monthly reporting to upper management as per their requirement.
    7. Assisted Team Leader in developing coaching plans Partner with quality assurance to coach and develop team members.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Management
Education
Education
Paralegal Technology

Subject Matter Resume

Headline : To obtain a Subject Matter position within an established company that provides opportunities for job growth and professional development.

Skills : Microsoft Office, Planning Skills.

Description :

    1. Independently managed inquiry caseload to resolve inquiries in a timely, high-quality manner.
    2. Received, documented, confirmed, and resolved or routed customer service issues to the cross-functional team for resolution.
    3. Identified, understood & anticipated customers' unexpressed needs & concerns.
    4. Resolved invoice and accounts receivable disputes and deductions.
    5. Obtained customer or industry information that assists in responding to requests for proposals.
    6. Prepared standard reports tracking workload, response time and quality of input.
    7. Authored operational tests, including developing key performance indicators, identify data collection strategies, and data evaluation techniques.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Subject Matter Expert Resume

Summary : High-achieving Supervisor offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Reliable and friendly Supervisor who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience.

Skills : Microsoft Office, Professional phone etiquette, Scheduling, Administrative Skills.

Description :

    1. Scheduled work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
    2. Served as a Production, Modernization, and Development SME providing technical support for the AH-64D/E aircraft for FMS programs.
    3. Collaborated and coordinated between PM Apache Production and Fielding office, Development and Modernization office, and other government offices as required to support FMS programs.
    4. Provided technical support to the International office in the form of problem definition and understanding, requirements development and refinement, drafting of statements of work, and development and monitoring of metrics for project execution.
    5. Assisted in drafting, technical performance requirements for FMS customers in support of their LOA.
    6. Collaborated with Prime Contractors' program and technical leads and other personnel to ensure the production and development requirements are identified, defined, scheduled, resourced, and executed.
    7. Performed mission analysis, including developing concepts of operation and employment to integrate various intelligence/surveillance/reconnaissance platforms with various fires capabilities.
                  Years of Experience
                  Experience
                  7-10 Years
                  Experience Level
                  Level
                  Management
                  Education
                  Education
                  Master of Science