Supervisor Customer Service Resume Samples

Supervisor Customer Service supervises and takes responsibility for training, mentoring, and motivating the customer service staff. A well-written Supervisor Customer Service Resume indicates the following duties and tasks – making sure the customer service staff provides excellent service, processing servicing and invoicing, documenting customer orders; enhancing business performance and productivity; striving to increase customers; and managing the inventory process and accuracy.

Those seeking to make a career in this line should denote on the resume the following skills and abilities – strong supervisory skills, outstanding knowledge of the company’s policies, and procedures; sound understanding of principles and procedures relating to customer service; leadership skills; the ability to grasp and articulate sensitive and complex situations; strong evaluation skills. Formal education is not a mandatory requirement for this role, however, many supervisors make a display of a degree in marketing or a similar domain on their resumes.

 

Supervisor Customer Service Resume example

Supervisor Customer Service Resume

Summary : To obtain a position that has growth potential and that recognizes there employee for work ethic, that will allow to advance career and participate as a team player.

Skills : Customer Service , Computer , Microsoft Word, Microsoft Office, As400.

Description :

    1. Obtained a position that has growth potential and that recognizes there employee for his/her work ethic, that will allow to advance career and participate as a team player.
    2. Handled over 100 calls per day.
    3. Worked close with Management Create spreadsheets Worked from Home Worked on several assignments updating the new system 2006-Oct 31-2014 Aegis Communications/Humana Irving, Tx Verification Supervisor Responsible for supervising and leading a team of associates on a specific engagement by establishing and measuring performance goals.
    4. Supervised hourly agents as to best practices, compliance and other means to achieve maximum client satisfaction.
    5. Accesesed computer to monitor, track and evaluate associate performance and provide feedback to associate to ensure engagement goals.
    6. Accessed computer to monitor, track and evaluate associate performance and provide feedback to associate to ensure engagement goals.
    7. Developed and administered performance action plans by engagement and/or associate to ensure goals are achieved.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Administrative


Supervisor Customer Service Resume

Summary : The purpose of this classification is to supervise the day-to-day operations and staff involved in providing customer service to County water utility customers.

Skills : Customer Service , Computer , Microsoft Word, Microsoft Office, As400.

Description :

    1. Obtains a position that has growth potential and that recognizes there employee for his/her work ethic, that will allow to advance career and participate as a team player.
    2. Handles over 100 calls per day.
    3. Workes close with Management Create spreadsheets Worked from Home Workes on several assignments updating the new system  Aegis Communications/Humana Irving, Tx Verification Supervisor 
    4. Responsible for supervising and leading a team of associates on a specific engagement by establishing and measuring performance goals.
    5. Supervises hourly agents as to best practices, compliance and other means to achieve maximum client satisfaction.
    6. Resolves escalated customer issues and evaluated issues for further training or best practices revisions.
    7. Performs customer service functions for complex and escalated issues; conducts extensive research and review of customer accounts and interactions with department personnel.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education


Supervisor Customer Service II Resume

Summary : Objective is to find a position that will utilize training, education and experience; a position with a corporation which will afford an opportunity to grow within the corporation.

Skills : Ms Office Suite, Management, Project Management, Ms Access.

Description :

    1. Supervised employees on the day to day operations of the Postal Service.
    2. Analyzed reports on revenue and total Postal Service goal achievement for office, utilizing corrective action plans accordingly to maintain goals, and follow revenue trends.
    3. Analyzed trends and plan the activities of all employees, to ensure that production expectations are met.
    4. Analyzed WOS and CSSOM reports and match work hour for workload.
    5. Scheduled employees in a matter which meet the Postal Services needs as well as abide by the agreements of both local and national union contracts.
    6. Maintained daily logs and records of mail entering and leaving building.
    7. Prepared yearly budget and advise headquarters of the offices future needs, keep log of all expenses to ensure that office does not go over budget, adjust expenditures accordingly to match budget.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelors Of Business Administration

Supervisor Customer Service I Resume

Summary : Coordinates daily work activities of subordinates; organizes, prioritizes, and assigns work; creates and distributes employee schedules; monitors and maintains service standards and call handling thresholds; consults with assigned staff; assists with complex/problem situations; and provides technical expertise.

Skills : Customer Service , Computer , Microsoft Word, Microsoft Office, As400, Dialer Systems, Avaya.

Description :

  • Resolved service failures; took action to prevent recurrences.
  • Coordinated with customer service reps.
  • Supervised customer service functions to maintain service standards.
  • Interfaced with customers.
  • Supervised employee performance via coaching, counseling, setting goals and proving feedback.
  • Directed and managed staff of 30 employees.Establised and adjusted work procedures to meet Productions schedules using knowledge of disciplinary.
  • Monitored accounts receivable; ensures proper posting and documentation of customer payments; maintains cash ledger.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS

Assistant Supervisor Customer Service Resume

Summary : To obtain a rewarding position in the field of IT and coordinate with a team of highly experienced professionals for personal as well as corporate growth.

Skills : Moderate Data Typing Input, Customer Service.

Description :

    1. Conducted weekly service talks concerning safety,policy and goals for the unit.
    2. Met weekly with union official to ensure a cohesive working relation with union and management.
    3. Performed monthly audits on the street to observe the delivery performances of the letter carriers.
    4. Performed lobby observation to ensure a good flow of customer wait time in the lobby.
    5. Handled customer complaints and inquiries.
    6. Performed quarterly clerk audits,carrier audits,maintained stock and supplies.
    7. Ability to ensure a cohesive working relationship with union and management allowing the unit to make its goal.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Associate Supervisor Customer Service Resume

Summary : To obtain a management position with advancement options that will give the opportunity to use the knowledge and skills learned from previous employers and from field of study.

Skills : Attendance control and leave management, supervision of large groups of people, managing a distribution plant in mail processing and customer service at a Postal Station, coordinating workflow and production in a plant environment,etc.

Description :

    1. Supervised daily operations of delivery, retail, and maintenance departments.
    2. Managed accounts payable and receivable, processed payroll, and scheduled workforce.
    3. Resolved customer complaints and employee-labor disputes.
    4. Analyzed productivity and financial reports.
    5. Administered training and development programs to increase overall job performance and safety.
    6. Controlled inventory and loss prevention.
    7. Improved customer service by taking corrective actions in employee behavior.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Supervisor Certificate

Assistant Supervisor Customer Service I Resume

Summary : A results-oriented individual with 30 years' experience in supervision and managing others in the United States Marine Corps, the United States Postal Service, Hospital Shared Services Inc., Universal Protection Services, Valet Supervisor.

Skills : Microsoft Office, Computer, Customer Service, Supervisor, Communication.

Description :

    1. Began career in the Postal Service as a letter carrier.
    2. Responsible for, but not limited to, vehicle maintenance, vehicle security, facility maintenance, facility safety officer, work room floor safety and security, responding to customer service issues over the phone or at the retail counter.
    3. Responsible for discussing performance issues with the Letter Carriers, assessing work load and when necessary distribute the volume of mail for the day's delivery to the correct number of carriers in an attempt to streamline the delivery effort of the day.
    4. Maintained effective control over the amount of monies the window clerks had in their cash drawer by performing monthly audits of the cash drawers.
    5. Required, performed floor stamp stock audits of the stamp inventory and perform reserve stamp stock audits.
    6. Attracted potential customers by selling them the bank products Verified the transactions (moneygram, certified checks, money orders, travelers, .
    7. Worked with Credit Department Supervising 10 employees Applied Skills: Medical Terminology, Appointment scheduling, Microsoft word, and Office.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Of Arts

Associate Supervisor Customer Service I Resume

Objective : SPOC for the Northest District in the redesign of the Powercoach coaching tool -Part of a Six Sigma Team to reduce repeat calls into the call center -Part of the VLSS program.

Skills : Supervisor, Inventory Control, Mail Carrier.

Description :

    1. Coordinates and monitors all office customer contacts that are sent to service assistants.
    2. Includes the administration of the SA referral/follow-up database.
    3. Coordinates and monitors all office Trouble Shooter activities such as administration of the Trouble Shooter database for commitments and follow-ups -Coordinates and monitors all Save queue functions which includes database tracking and results assessment.
    4. Oversees all offline functions such as typist-marketing support-and engineering liaisons.
    5. Conducts data analysis on all Customer Contacts including root cause corrective action proposals.
    6. Responsible for all office high level escalations which includes complete resolution and follow-up.
    7. Conducts data analysis on all offline functions and provides recommendations for performance improvements.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS

Supervisor Customer Service/Consultant Resume

Objective : Seek to obtain employment where may, utilize extensive experience and skills to contribute to superior service, maximum revenue generation, high productivity, efficiency, high attendance, low turnover, and budget adherence.

Skills : Software Proficient, Oracle, Concur, ACT, Silkroad, Vertex, SAP, BCM, CRM, MS Office Suite.

Description :

    1. Provided leadership and employee development by establishing measurable goals that align with business goals.
    2. Supported the business and organization goals by developing and auditing key performance indicators to align with organizational goals.
    3. Improved service and lower expenses by conducting interim feedback sessions with individuals; celebrating accomplishments, challenging abilities and addressing performance issues.
    4. Utilized Continuous Improvement tools to assist in development of people and process.
    5. Investigated and implemented corrective action for internal and external complaints.
    6. Managed resources and audit attendance to ensure adequate coverage and fair pay practices.
    7. Instituted training programs that achieve measurable improvement.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Business Administration

Supervisor Customer Service Resume

Objective : Experienced and passionate Customer Service Professional looking for next challenge with a Company focused on excellence and growth.

Skills : Billing Specialist, Claims Examiner, Supervisor., Healthcare Field For 15 Plus Years.

Description :

    1. Created and supervised team 5 direct reports at ADC's World Headquarters Customer Service call center.
    2. Performed day-to-day work direction, scheduling, coaching, performance review, and separation.
    3. Augmented staff with contractors as needed.
    4. Compiled, maintained, and analyzed call volumes, hold times, order entry volume, error rate and daily leftovers via SAP.
    5. Revised phone tree and best practices resulting in shorter wait times and customer self-serve options.
    6. Served on steering committee to review enterprise processes, changing business trends, select and implement new tools.
    7. Provided custom reporting for lead management initiatives, and sales which they had generated.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Theater