Noc Engineer Resume Samples

Description :

1. Monitored Netcool, routers, switches, servers, peripherals and telecommunications equipment.
2. Took the lead in resolving complex network and server using appropriate diagnostic procedures.
3. Responsible for monitoring components of enterprise communications and network management alerts.
4. Sound technical knowledge in multiple areas of networking,  data communications, and protocols.
5. Communicated effectively, both verbally and in writing with customers and management.
6. performed work within set services levels and with minimal supervision,and ability to work within a team.
7. Monitored LAN & WAN network stability and traffic trends utilizing Big Brother and Netcool.

Experience

2-5 Years

Level

Management

Education

Diploma

Description :

1. Configured and managed CheckPoint firewall rules.
2.  Customer Service Skills, Cleaning, Computer Skills, and application logs, and such as backups.
3. Acted as a liaison between Network Engineering making sure all troubleshooting, documentation.
4. Identified and implement efficient and reliable system standards, and apply best practices in effective monitoring.
5. Monitored and provide technical support for a variety of server platforms including file servers, FTP servers.
6. support environments such as networking equipment and storage equipment.
7. Variety of IT and business groups to develop technical requirements while maintaining excellent business relationships.

Experience

5-7 Years

Level

Management

Education

BS

Description :

1. Ensure network availability using various monitoring tools such as and SIM.
2. Installed and configured Windows Server and Guest Operating systems.
3. Manage a Farm environment primarily used for Publishing Budgeting Oracle Applications.
4. Installed and configured and enabled remote connectivity to the Server via the Web.
5. Maintain Windows Active Directory and user administration credentials, and group rights.
6. Setting up shares, volumes, and directories; and monitoring servers, storage, and events.
7. Managed Troubleshoot advanced service issues analog telephony Resolved data, voice, email, voicemail.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Execute documented actions in a technical area, including integration, configuration, and validation.
2. Subject matter expert for all of the hub networks, critical infrastructure, and video monitoring tools.
3. Ensure that all of the hub monitoring tools and processes are properly deployed, tested and maintained.
4. Adjust and create Netcool filters through SQL code and Digital Marketing Provider providing email marketing.
5. Provided  services in a mission-critical, 100% uptime production environment.
6. Managed incidents and outages across multiple departments - Managed servers and applications during maintenance.
7. Maintain hundreds of servers, routers, load balancers to maintain the integrity of a large production environment.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Responsibilities include, Fault management and Event notification of the Network infrastructure.
2. Responsible for using Network management, monitoring and trouble isolation tools and interpreting the results.
3. Resolve network problems and improve network performance by using Business direct, Imonitor and Solarwinds applications.
4. Coordinate and document preventive, proactive and corrective maintenance requirements.
5. Support of network projects such as software or hardware upgrades network expansion and data collection.
6. Responsible for testing and evaluating network hardware and software, analysis tools and writing network documentation.
7. Application monitoring, to include Server hardware, and Operating systems.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Configure and troubleshoot user issues on the network and configure the backup options.
2. Performed troubleshooting and resolving problems from the customer including collaboration on issues with vendor circuits.
3. Performed proactively spotting, ticketing, attending customer calls, action tracking, and administrating change control.
4. Lead the configuration, testing, turn up of ordered services in coordination suppliers before service handover to the customer.
5. Performed proactive acknowledgment of alarms and notify customers of service impacting events.
6. Contacted and deployed Field Engineers for any appropriate problems.
7. Performed testing of new scripts in the lab before placing them into the production network.

Experience

5-7 Years

Level

Management

Education

Diploma

Description :

1. Monitored power and unwanted alarms on sites using the tool.
2. Analyzed alarms and follow up with them after escalation.
3. Provided remote support and fault management and BTS using via Refection.
4. Ensured Remedy Action Request System is properly and adequately logged for incident logging, tracking, and management.
5. Ensured help desk monitoring and escalation of power-related alarms to field engineers.
6. Developed graphical report analysis procedures using pie and bar chart on a daily basis.
7. Managed Access Refs generating task, forward trouble tickets to field engineers, and subsequently followed up on tickets.

Experience

2-5 Years

Level

Management

Education

BS

Description :

1. Perform standard configuration of Sun servers and other third party Appliances.
2. Manage and maintain Spam filter appliance like McAfee Antivirus, and Iron port Spam.
3. Help in resolving user network-related problems using tools such as telnet,  to troubleshoot the user's connectivity problem.
4. Monitor established connectivity to databases and network resources.
5. Install, configure, update, and set up security initiatives, conforming to the standard.
6. Assisted with disaster recovery in cases of hardware and carried out including restores and system reviews.
7. Provide technical support to assist in the areas of updating maintenance, hardware configuration.

Experience

5-7 Years

Level

Management

Education

Diploma

Description :

1. Monitor and Manage three-tier architecture and monitoring backups.
2. Processes administration and management like monitoring, start various processes subprocess.
3. Knowledge of configuration, administration, troubleshooting, and managing core services such as to send mail.
4. Knowledge in Creating, Resizing, Recovering, and removing the Volumes and monitoring application logs for failure reports.
5. Health check of all the Servers and restarting JBoss and Apache.
6. Disable and enable Web servers in load balancer and resolving file system and Mail queue issues.
7. Configure alerts on-site scope and error logs according to the customer request.

Experience

5-7 Years

Level

Management

Education

MS

Description :

1. Provide application support for production issues encountered in the company's suite of core application programs.
2. Generate system logs using the Linux Operating System and its utilities and execute bash scripts.
3. Modify and execute SQL queries using Oracle and the SQL Developer interface to resolve production issues.
4. Use Salesforce to manage incidents from inception through resolution.
5. Document processes to help maintain an up-to-date Standard Operating Manual to facilitate issue resolution.
6. Utilize Nagios and AlertSite network monitoring tools to respond to system malfunctions and degradations.
7. Conduct administrative processes to ensure proper alert and page outs for significant outage events.

Experience

5-7 Years

Level

Management

Education

Diploma

Description :

1. Responsible for providing a central source of support, administration, and monitoring for all servers.
2. Improved systems and practices resulting in up to productivity boost.
3. Monitored and analyzed infrastructure and network systems using monitoring tool.
4. Completed projects and support requests in Autotask ticketing system.
5. Ensured that all systems are adequately tested for security, integrity, and accuracy of data.
6. Installed and supported mission-critical networks and infrastructure services.
7. Created monthly Service Level Agreement reports for managed clients.

Experience

5-7 Years

Level

Executive

Education

BS