A Cruise Consultant provides information about the new itineraries, new ships, and new products and sells future cruises to onboard guests. Key responsibilities depicted on the Cruise Consultant Resume are – understanding the guest’s needs and proposing the appropriate offer, selling future cruise and promoting specific itineraries during the cruise, acting as the first point of contact and promoting the company loyalty programs, liaising with all heads of department to solve emerging or unexpected problems.
The nature of work demands the following skills from job applicants – proven experience in the hospitality sector mainly as a receptionist on a multinational cruise ship or tourist complex, cruise industry experience, strong interpersonal skills, sales orientation, knowledge of relevant software, and fluency in many international languages. A degree in travel and tourism along with a valid passport and visa is essential.
Objective : Seeking any opportunity in the hospitality or business field, specifically aimed towards customer service and sales. Highly visible and help ensure that the passengers have a pleasant cruise experience.
Skills : Microsoft Office, 70 WPM.
Description :
Attained over $850,000 in gross personal cruise sales.
Received client-submitted information via a customer-facing website and followed up to complete all sales over the phone.
Generated over 200+ sales based on referrals from clients through personal recommendations.
Built rapport and qualified each potential client in order to answer objections and close the sale.
Listened to each client's needs to generate a personal cruise recommendation.
Acquired product knowledge of 13 major cruise lines in order to effectively choose the best fit for the clients.
Graduated from the highest-level academies for 7 different cruise lines.
Experience
2-5 Years
Level
Junior
Education
Certificate
Cruise Consultant Resume
Objective : Well-rounded, passionate Health and Wellness Professional with diverse experience in Nutrition Management, Effective Exercise Routines/Physical Fitness, Stress Management, and how to facilitate positive change. Effectively counsel and guide individuals in becoming more aware of living well and healthfully through a range of proactive and preventive measures.
Skills : Microsoft Office Suite, Coaching, Sales, Customer Relations, Organization.
Description :
Responsible for selling MSC cruise products directly to consumers by cultivating and maintaining customer relationships.
Took incoming calls, built customer rapport, and recommended modifications to products and services which promoted customer retention, drove direct sales, and ensured an overall superior customer service experience with MSC Cruises.
Marketed cruise products and solicited new clientele through referrals.
Ncreased monthly sales by 30%.
Proactively asked questions to qualify individual interests and needs and recommended upgrades and add -on packages to generate additional revenue and enhance cruising experience.
Consistently exceeded upselling goals and sale s goals.
Effectively communicated new promotions and product knowledge to consumers to maximize sales and yield.
Experience
0-2 Years
Level
Entry Level
Education
Certificate In Nutrition
Cruise Consultant Resume
Headline : Hardworking with 15 yrs experience, customer service and sales as well as providing assistance in accounts payable, accounts receivable, and bookkeeping areas.
Skills : Microsoft Word, Microsoft Excel, Microsoft Powerpoint.
Description :
Provided excellent customer service and support to calls from Travel Agents from all around the world.
Sailed on the northbound cruises from Vancouver to Seward through the Inside Passage with stops in Haines/Skagway, Juneau, Sitka, and a cruise of Hubbard Glacier.
Provided an informed transition to the sailing guests who were also going on the land portion of an Alaskan tour.
Served hours at an information desk, Using mail merge.
Created and sent invitations to seminars.
Conducted the seminars with PowerPoint programs.
Provided information for the ship crew and the land tour guests what HAL assigned.
Experience
5-7 Years
Level
Executive
Education
Masters In English
Cruise Consultant Resume
Headline : Seeking a full time position for Data Entry, Transcription, Executive Secretary or Travel Consultant /Management /Training position for a work from home environment. Offer over 21 years of experience in the Travel Industry involving sales, consulting, management, data processing, sales reports, filing and accounts receivable.
Sold ocean-going cruises, river cruises, escorted tours and air & hotel packages to customers in more than 60 countries around the world.
Built a book of business through maintaining friendly and professional client interactions at all times.
Averaged a score of over 95% on survey scorecards.
Advanced to group cruises, coordinating sales that involved more than 5 cabins.
Exceeded targeted sales goals by 18% with repeat and referral business through diligent, persistent follow-ups.
Answered incoming calls in an inbound call center in a timely and professional manner.
Provided general information regarding cruises such as dates, prices as well as the length of cruises.
Experience
5-7 Years
Level
Executive
Education
Associates In Business
Cruise Consultant Resume
Objective : Working with a company whose goal is to achieve complete customer satisfaction in preparation and arrangement of their sea going vacation.
Skills : MAC OSX/iOS, Final Cut Pro 7/X, AVID, Adobe After Effects.
Description :
Promoted sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain each.
Booked cruises for any cruise line along with airfare, hotel accommodations, shore excursions Knowledgeable about cruise lines, destinations; ports.
Travel, Transportation and Tourism Telephone service representative and sales Converse with customer to determine destination, mode of transportation,.
Booked transportation and hotel reservations, using computer terminal and telephone.
Collected payment for transportation and accommodations from customer Recommend products to customers, based on customers needs and interests Sells.
Worked from home for 2 years in career.
Identification and penetration of the travel industry, specifically to identify opportunity markets (new channels.
Experience
0-2 Years
Level
Entry Level
Education
Secretarial Science
Cruise Consultant Resume
Headline : Detail-oriented and well-organized professional skilled at maintaining accurate and reliable records, self-starter who prioritizes and completes assignments with minimal supervision.
Skills : Computer Literacy, knowledge of Publisher and Fidelio.
Description :
Booked cruises for Timeshare owners through RCI over the phone.
Up sold customers on upgrades in cabin types on their cruise vacation.
Called cruises lines to find the best rates possible.
Provided quality customer service by assisting customers with their booking needs.
Recommended and sold cruise packages to the general public Cross selling upgrades and cruise enhancements Promoted from promotions positions.
Responsible for upselling additional features and services to customers.
Assisted new customers with developing cruise vacations Proven track record.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Cruise Consultant Resume
Headline : Cruise Consultant position is responsible for selling Norwegian Cruise Line products directly to consumers by initiating outbound telephone calls and then cultivating and maintaining customer relationships, to include building rapport, recommending modifications to products and services.
Skills : Strong belief in personalized customer service, with strong interpersonal abilities.
Description :
Sold luxury cruises costing an average of $10,000 dollars per person.
Inside sales outbound driven call center.
Met strict monthly sales quota set by management.
Counseled both callers and walk-ins to select and book their perfect cruise vacation.
Answered inbound calls from travel agents and direct customers Helped travel agents and customers with issues and concerns regarding existing cruise.
Inside sales as cruise-only travel agent.
Worked company provided leads, helping cruise travelers find the right cruise.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Cruise Consultant Resume
Headline : As a Cruise Consultant, promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Cruise Line products and make travel recommendations.
Skills : Fluent English, oral and written and 3 additional European languages (Italian, Portuguese, German, Spanish and French).
Description :
Took inbound telephone calls from travel partners and also direct upscale guests for the purpose of providing general information regarding Orient.
Made reservations for airfare and land excursions.
Provided assistance to travel partners and direct guests by making changes to the reservations and I arranged their preferences.
Assisted the managers with special projects.
outbound cold calls and incoming call center selling cruises and dealing with customer issues.
Sold and advised clients on cruise and related products in a call center environment.
Created and organized cruise/vacation experiences for our clients in collaboration with travel agents, handling hotel/rental car reservations, site.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Cruise Consultant Resume
Headline : Over 3 years of experience as a cruise consultant establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
Skills : Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Description :
Worked at call center making inbound and outbound calls.
Outbounded cold calls and incoming call center selling cruises and dealing with customer issues.
Worked Travelocity & United Cruise for Miles accounts both selling cruises).
Steadily growing a book of business that may eventually lead to 6-figure income.
Advised guests of the proper procedure when they have missed the ship.
Attended professional local and web-based sales and training seminars to continue education and professional development.
Provided information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Cruise Consultant Resume
Headline : As a Cruise Consultant, responsible to be familiar and proficient with all current and available pricing and promo details, as well as our ships, destinations and itineraries that support effective sales of cruises.
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