The Support Lead is responsible for leading, developing, auditing, supervising, and mentoring the technical support team and ensure quality control. A well-drafted Support Lead Resume indicates the following duties – leading and mentoring the technical support team and performing scheduled staff reviews; monitoring queues and assisting with daily team goals; conducting quality control for reducing errors and improving procedures; recommending and implementing policies to ensure quality; working effectively with team members to implement strategies for increasing productivity and overall experience; handling escalated issues, and participating in the training process.
The most sought-after skills for the post include the following – prior work experience in supervisory roles, strong customer-focus and communication skills, a good understanding of networking; and subject-related technical expertise. A relevant degree or diploma is commonplace among job applicants.
Summary : To utilize and expand current experience in networking technologies and work Skills with a Company that utilizes cutting edge technology.
Skills : Microsoft Office Suite, Adobe Photoshop, Illustrator, Customer Service, Administrative Assistant, Call Center Experience.
Description :
Worked in the staffing division on varies projects: Project at Chart One.
Duties included building and configuring Servers and workstations.
Deployed and scheduled Vendors for onsite support as well as phone support.
Maintained of Server Backups at the Marlton office.
Involved in documentation for sop analysis on enhancements and providing the correct solution.
Analyzed and provided solution for production issues (bugs).
Reported for web applications using java and technologies involved web methods and database oracle.
Experience
7-10 Years
Level
Management
Education
DFS
Support Lead III Resume
Summary : Established record with more than 15 years building highly efficient and effective development and support programs. Demonstrated ability to help resource-strapped organizations respond to market needs for product enhancement and support using automation, agile development process, offshore development outsourcing (India), customer centric culture, cross functional training/responsibilities, team building, collaborative leadership, and effective prioritization.
Skills : Intersystems Cache, Intersystems Ensemble, Microsoft TFS, Atlassian Suite.
Description :
Lead technical resource for the Customer Support Team.
Assisted other teams with general technical issues before taking them to internal IT staff.
Responsible for responding to posts in forums on Omatic website, as well as on other professional sites such as LinkedIn.
Edited and approved blog posts for technical accuracy, readability, and style prior to posting on the Omatic website.
Authored blog posts on technical and general software use topics.
Responsible for requesting, testing, signing-off on, and coordinating roll out of, mass updates to our products for approximately three hundred clients, with the Blackbaud team.
Helped establish customer centric support approach and escalation with training approach, ensuring that first line support personnel gain knowledge.
Experience
10+ Years
Level
Senior
Education
MCA In Computer Applications
Support Lead II Resume
Objective : Over 8 years of experience in developing, designing Informatica, Oracle and Unix base projects and have sound knowledge of most of latest informatica related technologies.
Skills : Informatica, Oracle 11g, Unix, Autosys.
Description :
Improved reporting and analysis capabilities, reliability and timeliness.
Improved the quality, accuracy, and consistency of all data coming into Manufacture by providing a unified capability for acquisition of data and proactive management of upstream SLA.
Reduced the time and cost of data cleansing activities by doing it once as the data model created and complex data sourcing logic in multiple applications.
Developed Informatica 8.1.1 mappings/Workflows using various transformations like Expression, Router, Update strategy, Connected and Unconnected lookup's, Aggregator, Sorter, Sequence generator etc and having files as a source and targets along with database objects.
Developed test cases and unit testing, conducting peer reviews of all mappings before moving it to production.
Effectively involved in test data preparation and code review.
Attended Daily client calls for Project discussion.
Experience
2-5 Years
Level
Executive
Education
MCA In Computer Applications
Support Lead I Resume
Objective : Support Lead is responsible for managing the support function at their company. This includes working with engineering, product management, and sales to meet customer service goals.
Skills : Informatica, Oracle 11g, Unix, Autosys.
Description :
Provided a broad portfolio of services within management system certification.
Worked as a single point of contact for client at onsite.
Defined the support process for the client for onsite/off-shore model.
Assigned tickets to off-shore team members.
Assist with any manager or sales associate with any information about the computer system or technology used for online orders.
Supervised a team of benefits customer service associates Approved work schedules, vacation time and verified time reports Conducted team meetings .
Support agents taking front line contacts Direct contact for several partners when additional help is needed Agent call QA to ensure accurate.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Engineering
Assistant Support Lead Resume
Objective : Perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills : Microsoft Office, JIRA, Sharepoint, Clarabridge, Business Objects, QuickBase, Quickbooks, Quickbooks Online Payroll.
Description :
Responsible for assisting an average of 50 employees per day by.
Answered questions regarding process and procedures Monitor agents .
Provided supervision and assistance with personal care and completion of daily living Drive and accompany consumers to appointments, recreation .
Acquired ST Groupe Manager for Deployment Support and Virtual Systems Support for the company.
Created the SDLC procedures used by the development team in conjunction with the implementation of the Agile Management System.
Co-Created of CLINRESP, a virtual appliance system for Clinical Trials Reporting using JBoss and with the Foundations Server as the base.
Certified with ShoreTel to install and teach the VOIP training classes Deployment Manager for WMS products and solutions.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Engineering
Associate Support Lead Resume
Summary : Responsible for Serving as a liaison between dealers, field staff, and internal staff on technical issues, and also Coordinating efforts with Material Analysts & County Packaging to fulfill and expedite backorder demands.
Skills : Customer Service, Microsoft Outlook, Powerpoint, Office.
Description :
Provided production support for Payroll (USA & CANADA), Time Management and CATS, Personnel Administration and Organizational Management.
Handled weekly, monthly review status meetings with client.
Used CATS and Croons clocking systems to capture the attendances and absences.
Worked as a team for the Client and trying to resolve issues within the SLA.
Assisted the manager on duty by overseeing the complete functions of the store.
Supervised associates by assigning tasks, communicating goals and monitoring employees performance.
Responsible for providing the solutions for the auto cat tool and functional support for logistics as the liaison between the business function and technical teams.
Experience
7-10 Years
Level
Management
Education
Masters In Computer Applications
Assistant Support Lead I Resume
Summary : A Seasoned SAP HCM Support Lead (PY, TM, OM & PA) consultant with 15 years of experience SAP implementation, configuration and project management experience in business planning and execution for business continuity including implementation, post implementation support, role emphasizing configuration, testing, and project management to develop an integrated system that delivers a strategic business advantage to the client.
Created and populated our learner community Apps with general and course specific engagement prompts.
Monitored student engagement in our Apps and contribute as needed to keep communication going.
Monitored and responded to inquiries that come into our Admit Hub chatbot exception queue.
Managed all outbound student communication per the processes defined in the Pearson Advance Learner Success Process Manual. This will include the Admit Hub SMS chatbot and email communication via Salesforce.
Conducted orientation and welcome seminars for new students when needed.
Responded to student inquiries within 1 business day.
Completed all tasks as defined in the timelines assigned.
Experience
10+ Years
Level
Senior
Education
Masters In Computer Applications
Associate Support Lead I Resume
Summary : Bachelors degree and a minimum of two to five (2-5) years experience in Student Affairs, Education, Customer Service, Communications, a related field or an equivalent combination of education and work experience to successfully perform the essential duties of the job. Previous work as a student advisor at a university or for a professional development organization is desirable.
Skills : Data entry, Customer service, Effective Communication Skills.
Description :
Formatted, updated, published, and archived documentsKeeping track of all policy changes and client variances in several spreadsheets and trackers.
Filed and maintained of multiple forms and electronic documents such as Client Summaries.
Updated and maintained various spreadsheets.
Conducted prospective client policy alignments.
Managed post-CAB client process.
Monitored variances to AHS policy.
Monitored for Client Custom policy coverage criteria.
Experience
10+ Years
Level
Senior
Education
Masters In Computer Applications
Support Lead/Director Resume
Summary : Over 15+ years of experience We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions.
Skills : A team leader who can also be a team player, time management, reliable, excellent customer service, timesheet, Microsoft Office, Adobe Photoshop and Illustrator.
Description :
Expert knowledged of the principles, methods, and techniques used in the development and delivery of training programs.
Demonstrated effective presentation and communication skills.
Co-ordinated between business users and offshore resources for resolving the issues.
Ensured consistent execution of inventory workflow processes, helping associates with standard operating procedures.
Acted as a floor leader for associate questions and customer escalations.
Supported associate onboarding and provide ongoing process training as needed.
Contributed to continuous improvement of store operations by identifying and communicating barriers to success.
Experience
7-10 Years
Level
Management
Education
Masters In Computer Applications
Support Lead Resume
Summary : High school or equivalent diploma, 3+ years of experience in a customer-facing environment, or 1+ year of Amazon experience, 1+ year of floor leadership experience.
Skills : MS Office, Leadership.
Description :
Received, stocked, and replenished product.
Used systems to scan, process, and count inventory.
Operated point-of-sale (POS) systems and handle cash
Rotated between additional duties as assigned
Able to work flexible hours including nights, weekends and holidays.
Worked cooperatively with crews on residential Solar Roof installations. Field Based role.
Ensured all teams working with you have correct material for a successful job completion.
Escalated issues and employment issues regarding job site specific.
Documented job specific details and use these to help improve product across all departments.
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