Tech Support Agent Resume Samples

A Tech Support Agent is hired to handle and provide support service to the company’s clients through phone calls or email support. Job duties for this role vary based on the type of service provided and the number and type of calls the agent receives, however, the following common tasks were identified on the Tech Support Agent Resume – answering phone calls, diagnosing technical issues, submitting service requests, maintaining databases; keeping a log of every call answered and addressed; and responding to requests.

Apart from being a good listener and problem-solver, the Tech Agent is expected to possess the following core skills as well – strong customer focus skills, multitasking abilities, problem-solving skills, computer skills, and the ability to identify the exact issues. While formal education includes only a diploma in the related field, many employers prefer those possessing direct technical support work experience.

Tech Support Agent Resume example

Tech Support Agent Resume

Objective : An experienced customer service representative with 11 years of customer service experience. Hardworking, dependable and timely, available to start work immediately.

Skills : Hardworking, dependable and timely, available to start work immediately

Description :

    1. Answers customer/client requests or inquiries concerning services and products and reports problem areas.
    2. Utilizes various systems and tools to initiate to assist and service customers.
    3. Continually maintains working knowledge of all company products, services and promotions.
    4. Makes recommendations according to customer's needs.
    5. Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.
    6. Assists customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.
    7. Proactively engages T3 support (network and IT) to address & resolve issues.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
HS Diploma


Sr. Tech Support Agent Resume

Objective : Pursue opportunities and challenges to use knowledge and experience acquired in the workplace. Also to learn and develop additional skills which will increase current level of knowledge.

Skills : 60 WPM, Forklift Operator.

Description :

    1. Performed various troubleshooting procedures to correct those issues, as well as placed outbound calls to previous customers to ensure that their .
    2. Sent out new devices to replace defective devices with mechanical and electrical malfunctions.
    3. Assisted customers with billing and account questions, as well as educated customers on how to use newer devices via Remote Support.
    4. Resolved customer complaints via phone, email, mail, or social media.
    5. Used telephones to reach out to customers and verify account information.
    6. Greeted customers warmly and ascertain problem or reason for calling.
    7. Cancelled or upgrade accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
HS Diploma


Jr. Tech Support Agent Resume

Objective : Highly qualified Tech Support Agent with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.

Skills : Med Tech, Microsoft Excel, Customer Relationship Management, Microsoft Word.

Description :

    1. Assisted with in-house documenting and testing of bug reports.
    2. Resolved customer complaints and concerns with strong verbal and negotiation skills.
    3. Displayed courtesy and strong interpersonal skills with all customer interactions.
    4. Sold products and services.
    5. Utilized computer technology to handle high call volumes.
    6. Worked with customer service manager to ensure proper customer service is being delivered.
    7. Read manuals, periodicals and technical reports to learn ways to develop programs that met user requirements.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Audio Production

Asst. Tech Support Agent Resume

Objective : A position that will utilize prior experience and knowledge of working with clients and to provide growth, opportunity and further development of skills.

Skills : Microsoft Office, CRM, Creative Writing, Data Entry, Desktop Support, POS, Typing.

Description :

    1. Analyzed communication needs of business establishments using knowledge of type of business, available telephone equipment and traffic studies.
    2. Explained equipment usage using brochures and demonstration equipment.
    3. Contacted and visited commercial customers to review telephone service.
    4. Designated staff assignments, established work priorities and evaluated cost and time requirements.
    5. Assisted superior in leading and directing personnel in combat missions during maneuvers and tactical problems.
    6. Performed preventive maintenance, routine tests and authorized minor repairs to weapons and equipment.
    7. Directed activities of personnel in revising and updating security measures due to new or revised regulations.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor's Of Science

Associate Tech Support Agent Resume

Objective : Looking for an opportunity to make a difference in your workplace and life Highly motivated individual, dependable, ability to resolve conflict, very efficient, problem solver and team worker.

Skills : Basic Computer , Bilangual, Customer Service,.

Description :

    1. Answered phones and greet customers.
    2. Assisted with Technical Support regarding various products.
    3. Made call backs to customers when required.
    4. Took tech support calls for AT&T Mobility.
    5. Assisted customers with technical issues with their phone or other devices they had through AT&T.
    6. Guarded Government properties against fire, theft, vandalism and illegal entries.
    7. Performed remote technical support on Windows and Mac computers using LogMeIn Rescue in addition to over the phone support for smart tvs and home network troubleshooting.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Criminal Justice, Psychology

Tech Support Agent III Resume

Summary : Seeking long term employment in an organization where can grow professionally, and further enhance skills, knowledge, and experience to face and overcome the challenges of today's changing work environment. Continuing school, so an employment can take classes around is ideal.

Skills : Microsoft Office, Mac Pages, Excel, Spreadsheet, Document Writer And Processor, Microsoft Publisher.

Description :

    1. Led team of six with 100% customer satisfaction surveys.
    2. Carried out call backs to customers in a timely and professional manner.
    3. Updated job knowledge by volunteering for educational opportunities.
    4. Maintained call center database by documenting calls with clear reports.
    5. Cross sold Sprint services and products when the opportunity presented itself.
    6. Resolved issues by; researching, clearly talking to customer to fully understand the issue, troubleshooting, and escalating problem if necessary.
    7. Answered inquiries by clarifying desired information; researching, locating, and providing information.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates In Electrical Engineering

Tech Support Agent II Resume

Objective : Professional Objective - Technical and/or customer support role that allows to utilize unique combination of creativity, critical thinking and philanthropy in a diversified environment conducive to expanding knowledge base.

Skills : Proficient In Microsoft Office Suite, Attention To Detail, Fast Learner, Fax, Typing, Team Building.

Description :

    1. Served customers by determining their requirements.
    2. Utilized tools to provide correct information while maintaining a database.
    3. Answered inquiries by clarifying desired information.
    4. Achieved 100% to goal ratio in issue resolution researched and explored answers and alternative solutions to issues associated with troubleshooting.
    5. Served customers by determining their requirements.
    6. Utilized tools to provide correct information while maintaining a database.
    7. Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Exercise Science

Tech Support Agent I Resume

Objective : Seeking a challenging position in translation, and to be the leading source of information and guidance regarding Translation.

Skills : Inbound technical support, retention , customer service both in person and over the phone, interpersonal , internet, email. Inventory management, time management, critical thinker,.

Description :

    1. Assisted Supervisor with achieving team/group goals in customer satisfaction.
    2. Experienced configuring a wide variety of routers including setting up static ip addresses and port forwarding.
    3. Inbound tech tier, GeekSquad tech support for computing services.
    4. Troubleshot quick fixes.
    5. Followed scope of work.
    6. Dispatched to remote support, used multiple computer screens and apps like Remote Logmein, Breeze, Agent WorkBench followed script and procedures.
    7. Processed sales tickets and home orders.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Lead Tech Support Agent Resume

Objective : A hard worker, and very well organized. Have a comprehensive background of computers, software programs, and technical skills. handled cash at all previous jobs and excel in math. I'm honest, extremely friendly, caring and dependable. have a flexible schedule, and extremely dedicated to work. Excellent and reliable people skills and phone etiquette. Along with the ability to multi-task and stay focused.

Skills : Microsoft office, Cashier, Telecommunications, Customer Service, Machine Operator, PowerPoint, Quality Control.

Description :

    1. Followed adherence and AHT.
    2. Responsible for providing tech support for the all aspects of the internet.
    3. Helped customers with their need when it came to satellite television and the equipment.
    4. Resolved customer inquiries by phone, chat or email.
    5. Troubleshot and resolved trouble tickets related to technical difficulties with hardware, software.
    6. Resolved software installation and connectivity issues.
    7. Collaborated with development staff to recreate.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Tech Support Agent Resume

Objective : Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Core Strengths Multi-line phone usage Strong client relations Telecommunication skills Courteous demeanor Credit card processing Fast learner Customer service Problem solver Telephone inquiries MS Windows proficient.

Skills : Micrsoft Word, Excel, Powerpoint, Access, and Call Center.

Description :

    1. Provided accurate and appropriate information in response to customers inquiries.
    2. Addresed customer inquiries in a timely and accurate fashion.
    3. Answered inquiries by clarifying desired information.
    4. Achieved 100% to goal ratio in issue resolution.
    5. Researched and explored answers and alternative solutions to issues associated with troubleshooting defective devices.
    6. Deescalated 95% of unresolved problems by escalating to a supervisor if issues is not resolved.
    7. Enhanced organization reputation by accepting ownership for accomplishing new and different requests.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Psychology Studies