Tech Support Analyst Resume Samples

A Tech Support Analyst is an IT professional, working in software, hardware, and IT companies. The exact duties vary based on the type and requirement of the company and its clients, however, a well-drafted Tech Support Analyst Resume describes the following core tasks – responding to service tickets; providing the needed technical information, solving issues and features as raised by the clients; responding to queries and concerns, dealing with network failures and solving all problems relating to installation processes.

The nature of the job demands the following qualifications – familiarity with networking systems and protocols; knowledge of remote desktop support systems; in-depth knowledge of computer hardware systems, routers and peripherals; and knowledge of operating systems; enterprise software and server systems. A degree in IT or Computer science is required to get into this role. work experience is also mandatory.

Tech Support Analyst Resume example

Tech Support Analyst Resume

Summary : A highly motivated CompTIA A+, Network+ and MCP technician with extensive experience in computer troubleshooting and repair, excellent customer service skills. Able to communicate technical information in language users can understand.

Skills : Computer , Microsoft Office, Sql Server, Warehousing.

Description :

    1. Troubleshot technical hardware issues Managed financial billing issues.
    2. Responsible for Assistant to the IT Manager Network administrator for company virtual private network via active directory and servers to include Microsoft exchange, .
    3. Responsible for installing and maintaining employee workstations, routers, switches, point of sales, printers, fax machines, credit card/check .
    4. Responded to employee IT inquiries on site, via telephone, or remotely via Citrix GoToAssit.
    5. Assisted employees in troubleshooting and problem solving to facilitate their role in the company and ensure they have all the IT tools required
    6. Supported any and all issues reported by customers.
    7. Responsible for opening and resolving all types of trouble tickets.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.S.


Sr. Tech Support Analyst Resume

Summary : Experienced and goal-oriented professional in tech support. Experienced in face to face customer interactions and over the phone support. Have been in the telecommunications field for over 12 years. Currently expanding knowledge in pursuing a BS Degree in Management concentrating on Project Management and Customer Service.

Skills : Microsoft Office, Mobile OSes, Active Directory, Printer Management, Meraki Network Equipment, Kaspersky Security Center, Microsoft Office 365.

Description :

    1. Took inbound calls to support FiOS Services, Installations, and Orders.
    2. Walked customers through any issues with services.
    3. Supported video, data and telephony.
    4. Used various tools and diagnostic tools to help identify service issues and help resolve with the customer and/or internal departments for network issues.
    5. Provided excellent customer service while answering incoming customer calls regarding orders inquiries and technical issues.
    6. Took approximately 40 to 50 incoming tech support calls.
    7. Provided fiber to the home activation support; (ie: phone, internet and tv) Password resets.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS In Business Management


Jr. Tech Support Analyst Resume

Summary : Hands-on experience as an IT Manager, Lotus Notes Administrator, NT Administrator, Netware Administrator, Vendor/Contract Management, Procurement, Meridian PBX & Lucent Aria Voice mail Administration, IT Project Management, with a strong emphasis in coaching/mentoring a team. Major strengths include intuitive business needs analysis, operations manager of mission critical systems, internal and external client relations in support of a sincere corporate mission.

Skills : Helpdesk, Online Technical Support, Microsoft Office 2003, Windows XP, Lotus Notes Administrator, Purchasing.

Description :

    1. Logged and Documented issues via ServiceDesk Plus.
    2. Provided systems and network support for internal users via email, telephone and in person.
    3. Trained internal end-users on system and software basics.
    4. Participated in the installation and support of Cisco SX10 & SX20 video conference equipment.
    5. Participated in the migration of Unidesk Virtual Desktop profiles.
    6. Supported SMART Boards Technologies for internal users.
    7. Setup and support mobile e-mail users via Good Enterprise Services.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BA In HISTORY

Asst. Tech Support Analyst Resume

Headline : Seeking a position as a Network Analyst where can apply solid knowledge and acquired competences, to provide excellent service and maintain a very professional working environment. IT Professional with 10+ years of technical experience providing software, hardware, client-server and networking technical support.

Skills : MicroStrategy, Oracle, SQL, Sdlc, Agile Development.

Description :

    1. Analyzed usage to ensure maximum utilization of services.
    2. Recommended plans to enhance the current .
    3. Used knowledge of computers, technology, networks and internet concepts.
    4. Analyzed and identified equipment issues for customers.
    5. Escalated more involved problems to the appropriate Tier 2 and Tier 3 support teams.
    6. Managed IP phones via Cisco Unified CM Console.
    7. Completed assigned projects, including researching, evaluating, implementing, and putting into production the chosen solution.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA In HISTORY

Associate Tech Support Analyst Resume

Headline : To secure full time employment in a challenging position in the field of computers/ information systems that offers hands on opportunities to learn and experience current technologies and solutions.

Skills : Software Technical Support, SQL Programming, Team Management.

Description :

    1. Met with customers for repairs and custom programming need.
    2. Provided network and security support FrontPage support for interactive Web based forms .
    3. Provided systems and network support for internal users via email, telephone and in person.
    4. Trained internal end-users on system and software basics.
    5. Supported SMART Boards Technologies for internal users.
    6. Setup and support mobile e-mail users via Good Enterprise Services.
    7. Managed IP phones via Cisco Unified CM Console.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Industrial Technology

Tech Support Analyst III Resume

Summary : Proven IT Systems Analyst with 10 years of progressing responsibility in the operations and maintenance of networked systems, software, hardware configurations and system administration.

Skills : Microsoft Word And Excel.

Description :

    1. Responsible for Help Desk and Field Support of Windows and Mac networked devices at a 33 office Law Firm in 3 states.
    2. Responsible for Installing and troubleshooting internal software and third party software.
    3. Supported desktop, laptops, handheld and mobile devices, printers and scanners, IP phones and all other peripherals needed in a banking environment.
    4. Performed backup and restores when replacing computers.
    5. Remote supported using Remote Desktop, Dameware, imbedded IE and other remote tools.
    6. Worked in a ticketing system where I get my tickets for client support.
    7. Completed ahead of schedule to ensure needed applications were online prior to launch.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Tech Support Analyst II Resume

Headline : As IT Professional with over 10 years of experience in tech support system, administration, deployment, maintaining, upgrading, configuring network operating systems, troubleshooting hardware, network servers, storage and computer peripherals for medium to large corporate environments.

Skills : Microsoft Office, Cisco, Active Directory.

Description :

    1. Managed IP phones via Cisco Unified CM Console.
    2. Completed assigned projects, including researching, evaluating, implementing, and putting into production the chosen solution.
    3. Researched and recommendation of system hardware.
    4. Developed simple troubleshooting processes for field offices to cut down on simple calls to the Help Desk.
    5. Cut down on wait time to process more technical issues and enabled users to be more productive.
    6. Led device tech charged with managing phones, tablets and other smart devices.
    7. Able to resolve issues internally and cut down on wasted time calling vendor technical support.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate Of Networking Technology

Tech Support Analyst I Resume

Headline : Customer-oriented, analytical, problem-solving, IT Professional with demonstrated strong interpersonal and communication skills.

Skills : Technical support.

Description :

    1. Answered phone calls and e-mails from users to resolve various technology related issues through phone and remote tech support.
    2. Performed hardware and software repairs of laptops and desktops in 22 offices.
    3. Provided an innovative, customer service, and strong foundation for information technology (IT) solutions that enables the Community College to pursue excellence in research, education, and public service.
    4. Built and maintained positive relationships with students, faculty, staff and all internal departments to deliver a high level of service.
    5. Assisted students, faculty and staff with downloading and installing software and to allow staff access applications from home.
    6. Gave coaching and providing guidance to students, faculty and staff receive assistance in their use of technology tools computer skill, technology assistance and training.
    7. Worked with other team member to solve problems in other areas to accomplish department goal and provide backup coverage.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Lead Tech Support Analyst Resume

Objective : Tech support analyst with an intensive management, troubleshooting and record keeping responsibility. Sales Associate with over six years of experience on the floor selling product, enrolling memberships, informing customers, updating promotions, receiving shipments, while cleaning and organizing the store.

Skills : Computer Repair, Network Management, Customer Service.

Description :

    1. Resolved basic hardware and software problems for end user and work with third party vendors on more complex issues.
    2. Helped manage and support faculty, students and staff using course and portal delivery technologies including Canvas & D2L, along with integration with other Learning Management tools.
    3. Reviewed XML, PHP configuration, PHP, Apache exception stack traces.
    4. Built/supported LAMP [Linux Apache MySQL PHP] stack installation.
    5. Managed and triaged incidents in Salesforce.com.
    6. Built/installed LAMP stack on VM to troubleshoot issues and support clients.
    7. Accessed SPARTA linux environment.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Science

Tech Support Analyst Resume

Objective : Technically proficient in SQL Server 2012, MS Office, MS Project and Python. Additional programming knowledge in assembly and JAVA. Particularly jGRASP and some Eclipse. Great personality and lead by example attitude at the workplace Superb planning, interpersonal, communication, and sales skills. Willingness to learn new things. 5 years of successfully managing groups to plan out and achieve tangible goals.

Skills : Project Management, Statistical Analysis, Research And Development.

Description :

    1. Created and modified documentation on Sharepoint.
    2. Reported on metrics related to support.
    3. Assisting with QA on ad-hoc reports and monthly client reports.
    4. Monitored program operations to identify potential issues before they happen or before they are reported by our customers.
    5. Created reports to help clients analyze their data or to help solve a specific client issue.
    6. Used SQL server to write queries that check on file processing and proper data flow through system.
    7. Tracked areas of work where Tech Support lacks tools and engaging with PMO and Engineering to explain how we can improve in these areas.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B.S. In Applied Physics