A Technical Solutions Representative troubleshoots customer’s hardware and software technical problems. Call centers hire these representatives to execute the following duties mentioned on the Technical Solutions Representative Resume – answering incoming phone calls, providing support to callers facing computer problems, analogising the problems as stated by the customer, using relevant information to diagnose tech issues; scheduling the repair crew to fix the issues on-site; checking for customer problems, and fixing the solution database, and responding to emails and online chat requests for technical support.
Employers look for applicants who can display the following essential skills – exemplary customer service skills, strong communication skills, computer skills, and time management skills. Data entry skills are a must-have for this role. As on-the-job training is provided, employers don’t expect anything further than a high school diploma or GED.
Summary : Motivated technical solutions representative with over 11 years call center experience. Excellent communicator and problem solver with demonstrated ability to promote a positive work environment.
Skills : Leadership, Process Development.
Description :
Managed the work load on the team by allocating the necessary resources to handle surges in email and phones.
Planned training activities to keep staff current on program changes.
Prepared management and operation reports.
Responded to internal and external customer inquiries and request for services via phone and email.
Troubleshoot technical issues to allow users to complete their travel authorisations and expense reports.
Mentored team members on technical issues.
Assisted billing team with reporting functions on a weekly basis that were provided to the agencies directly.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Technical Solutions Representative Resume
Objective : A responsible and challenging Technical Solutions Representative position within the Information Technology, Fiber optic technology and/or wireless technology discipline/ Industrial System sand facilities security discipline with an emphasis on Help desk operations, training personnel and Enduser population on Hardware & software and Microsoft operating systems including application software and physical and Computer Systems Security.
Created queries for the data base engineers to data fix issues.
Sealed with a wide range of products and using a powerful information database and automated tools, providing remote solutions to problems, increasing in complexity based on the product.
Worked with PC's and Notebooks, asking questions, probing problems, double-checking what has and has not been done, and explaining what to do in such a way that non-technical users can understand what action to take.
Diagnosed issues called in by end users which may be as yet unknown issues with various product lines produced by HP Skills Used Listening to customer descriptions of the issue, product knowledge, network knowledge, my ability to defuse situations if needed in order to hear what the actual customer issue.
Trained and mentored international workforce.
Oriented client EDS with vendor conferencing services.
Audited vendor invoices.
Experience
2-5 Years
Level
Junior
Education
GED
Technical Solutions Representative Resume
Headline : A graduate student finishing my MBA this month; only enrolled in one last course (online) so I have fully open availability and can start in a new position any time. I have both professional experience and education related to leadership/management, employee development, process design/improvement, finance, marketing, operations management, technical support, graphic design, web design, and more.
Skills : Customer Experience Management, Communication Skills.
Description :
Served as a vital team contributor who consistently provides top tier customer service by supporting a wide range of technical and network solutions while maximizing optimal productivity.
Worked Experience: Worked collaboratively with the management team and other organizational leadership in the designing and implementation of weekly incentives for sales that are met.
Successfully demonstrated a clear concise understanding of user issues in order to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best route to take when resolving an issue.
Accepted personal accountability for providing technical support of hardware, systems, sub-systems and application while maintaining quality customer service.
Leveraged customer resolution skills by offering alternative solutions where appropriate with the objective of retaining client's business as well as expanding customer base.
Performed other duties as required by organisational leadership in order to contribute to the overall success and workflow of the hospital.
Rio Rancho, New Mexico Provided Intel employees with technical training for using their newly deployed desktop and notebook devices.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Technical Solutions Representative Resume
Headline : More than six years of customer service and three years of technical support in problem solving and trouble-shooting. Extensive knowledge of a PC and Mac computer. Proficient in Microsoft Office; Word, Excel, PowerPoint, and Outlook. 69 WPM Efficient in Adobe Creative Suite. Constructed brochures, magazine articles, business cards, newspaper layouts and picture editing using Adobe Illustrator, In Design, and Photoshop.
Skills : Advanced Excel, Microsoft Office, SAP.
Description :
ISO Certified Company Resolve multiple hardware, software & network technical issues from incoming GM (General Motors) dealership calls and emails.
Responded to service, product, technical, and customer-relation questions on module programming, calibration specifications, and repairs on current GM (General Motors) products, parts, and accessories.
Troubleshoot programming concerns related to GM and third party software updates.
Interacted with engineering, brand quality and product development staff to troubleshoot issues and enhance product support.
Used standard protocol and documented processes to resolve issues.
Worked independently, managing inbound call volume, cases, and necessary follow-up.
Maintained professional and friendly demeanour while supporting small and medium businesses.
Experience
5-7 Years
Level
Executive
Education
Associate In Applied Science
Technical Solutions Representative Resume
Summary : Technical Solutions Representative is responsible for Creating presentations and deliverable to clearly communicate how the company can help solve clients problems, Providing technical support for clients through phone, email, or remote sessions, Managing client projects that are in progress or recently completed.
Skills : Solution Management, Team Work.
Description :
Successfully collaborated with users of the Covisint Automotive portal to resolve their technical issues.
Created innovative solutions to streamline job processes to maximise efficiency.
Skill fully utilised trouble ticketing software to correctly record, close and dispatch issues.
Consistently awarded with high quality assurance and performance scores.
Expertly provided remote support.
Delivered excellent customer service and timely results.
Effectively handled call workload.
Experience
10+ Years
Level
Senior
Education
Associate's
Technical Solutions Representative Resume
Objective : Interested in the Technical Solutions Representative Position that you have advertised on Indeed.com. Relocating to Litchfield Park, a dedicated hardworking individual that would be an asset to your company. I have the qualifications and education necessary for this position. Primary technical qualifications include: Associates degree in Computer Networking through Stevens Herbage College, expected graduation.
Skills : Planning Skills, Directing Skills.
Description :
Had several title changes working here but primarily I have worked as a customer service representative and a technical solutions representative.
Worked in customer service required a lot of soft people skills and really trained me how to connect with customers.
Worked in technical solutions I had to apply all my skills from customer service but also expand my knowledge of mobile devices and networks.
Offered paid services and hardware/supplies to meet the customer's need.
Dispatched of issues that were not resolvable on first contact to the appropriate group.
Documented problems, completed problem tickets, and requested information in the support tools.
Maintained knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Technical Solutions Representative Resume
Objective : Technical Solutions Representative is responsible for Developing and maintaining relationships with clients by regularly meeting with them, Identifying opportunities to expand the client base by selling additional services or products, Providing expert advice on how to best solve technical problems related to the products being sold.
Skills : Microsoft Office, Windows Server 2008, Citrix Xenapp, Cisco Networking Administration, VMWare Server Management, Symantec Altiris, PCI Compliance, Sarbanes-Oxley Compliance.
Description :
Resolved technical problems concerning software, hardware, and network issues with HP printers.
Demonstrated beginner-level troubleshooting techniques to end users in order to empower them in the troubleshooting process.
Supported Intel employees experiencing various hardware and software related issues, diagnosed issues swiftly and accurately, and used my training and resources to expediently resolve the issue.
Hewlett-Packard Technical Solutions Representative Hewlett-Packard, Rio Rancho, New Mexico Developed expertise and practical knowledge of a wide variety of systems within various business environments.
Collaborated with peers in the field to create new solutions.
Created proposals that meet business needs, including proposals for new products or features.
Developed documentation for use by marketing, engineering, and support teams.
Experience
2-5 Years
Level
Executive
Education
GED
Technical Solutions Representative Resume
Objective : Dynamic, accomplished and results driven Technical Solutions Representative professional with expertise in information technology and business seeking a challenging and rewarding position to contribute to the employer's further success.
Skills : Technical Skills, Planning Skills.
Description :
Provided customer support to all types of customers.
Provided application support to internal users.
Provided networking solutions to end users and customers.
Performed preventative maintenance on Cisco products and equipment.
Defined the product strategy and road map.
Delivered MRDs and PRDs with prioritised features and corresponding justification.
Worked with external third parties to assess partnerships and licensing opportunities.
Experience
2-5 Years
Level
Executive
Education
Associate Of Applied Science
Technical Solutions Representative Resume
Objective : Seeking a fulfilling position as Technical Solutions Representative of all IT Needs that offers growth opportunities and allows me to utilise my skills and experience.
Skills : Solution Management, Technical Skills.
Description :
Developed the core positioning and messaging for the product.
Delivered a monthly revenue forecast.
Developed sales tools and collateral.
Briefed and trained the sales force at quarterly sales meetings.
Briefed press and analysts.
Provided product training to customers.
Documented solutions for use by the customer base.
Experience
2-5 Years
Level
Executive
Education
GED
Technical Solutions Representative Resume
Objective : Motivated, active, and productive Technical Solutions Representativ professional with great potential and ambition; accustomed to working under pressure in a professional and time manageable manner; excellent communication skills orally and in writing; documented effective professional work history.
Skills : Computing, Mobile Consulting, Sales, Customer Service, POS, Troubleshooting, Appraisal, Training Skills.
Description :
Provided technical support to customers using dial, chat, email and phone.
Provided product training to customers using webinars and demos.
Provided documentation for use by the customer base using PDFs, articles and videos.
Provided product knowledge to internal users.
Maintained relationships with key technical contacts.
Supported sales through contact with key customers and other stakeholders.
Developed and maintained strong relationships with key technical contacts.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
