A Ticket Scanner checks tickets and is responsible for sending people inside the gate, and providing accurate information as needed. The duties vary based on the place of work, however, the following core duties are listed on the Ticket Scanner Resume – collecting the tickets from the customer/traveler, scanning the tickets to ensure authenticity, preventing the entry of unauthorized people entering the train/theater, ensuring the luggage does not exceed the prescribed dimensions, checking for validity of the tickets, and resolving any queries as needed by the traveler/customer.
Some of the skills that can be useful at work include the following- high level of accuracy, attention to detail, the ability to use the scanning machine properly, multitasking skills, and good communication skills. Formal education includes a high school diploma or GED.
Summary : Ticket Scanner is Providing excellent customer service Answering guest questions, provide directions and information about the mountain, and displays a positive and professional attitude. Validating tickets and season passes using a handheld device. Engaging with guests on a first-name basis when available. Complying with company policies and procedures. Communicating with Guest Services Team regarding ticket and season pass validation. Snowing removal as required.
Skills : Planning, Validating.
Description :
Ensured the accuracy of customer and transactional information.
Efficiently and effectively processed single-ticket transactions, subscription orders, ticket exchanges, ticket donations, and other solicited donations.
Assisted patrons via phone, in person, via email, and online chat to complete transactions and answer questions.
Worked on projects as assigned by the Ticket Services Manager and the Head of Patron Services.
Adhered to the theater’s policies and procedures.
Worked in a safe manner.
Performed duties as workload necessitates.
Experience
10+ Years
Level
Senior
Education
MS
Ticket Scanner Resume
Summary : Ticket Scanner is Utilizing assigned ticket scanning device to scan all ticket types. Addressing Digital Ticketing customer service matters at NRG Stadium gates at Houston Texans (Club) and LSSE gamedays. Demonstrating exceptional customer service and patience will all guests. Assisting the Ticket Operations Representative or Senior Director of Ticket Services with Box Office matters or other various tasks that arise.
Skills : Ticket Assistant, Planning.
Description :
Worked with Guest Experience Manager to provide direction, updates and encouragement for team members within designated area as assigned.
Supervised the actions of the event day staff at TQL Stadium.
Assisted in enforcing stadium rules and regulations, ensuring safety, and providing quality guest experience for all FCC employees and guests.
Monitored fan behavior and respond quickly to potential crowd control issues, investigate incidents and complete incident reports in a timely manner.
Worked Knowledge of Phone Handling, Cashiering, Customer Service.
Engaged in timely processing of all ticketing transactions and maintenance of accurate constituent data on the theater’s Tessitura database,
Updated records as needed.
Experience
7-10 Years
Level
Management
Education
MS
Ticket Scanner Resume
Summary : Ticket Scanner is providing outstanding customer service and to build strong relationships with clients. Self-motivating and working independently. Acting proactively & adapt in a fast-paced environment. Maintaining confidential and/or proprietary information. Learning new technological systems and procedures quickly. Proficiency in using of Microsoft Office software applications.
Skills : MS Office, Software Application.
Description :
Friendly in greeted and assisted our guests with various inquiries at all points of contact.
Assisted guests with locating seats and escorting guests to their seat if necessary, in a professional manner.
Assumed ownership in resolving guest challenges around the stadium (e.g. cursing, lost and found, duplicate ticket issues, etc.).
Stayed informed about TQL Stadium policies and procedures to effectively assist with general questions.
Communicated effectively with guests and other employees.
Recognized potential hazards and provided a safe and secure environment for all guests by using established processes and rules outlined in the Guest Experience handbook.
Reported any and all incidents to Supervisor or Management, including but not limited to injuries or health related issues, lost or damaged property, and alcohol related incidents.
Experience
7-10 Years
Level
Management
Education
MS
Ticket Scanner Resume
Summary : Ticket Scanner is Greeting guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event. Assisting with keeping the venue safe, clean and presentable to the guest. Resolving guest complaints or problems.
Skills : Problem Solving, MS Office.
Description :
Participated in department activities and service initiatives.
Maintained a professional presence in the workplace and adhere to our appearance standards.
Stayed enthusiastic and perform well when busy.
Worked outside, on your feet, in all weather conditions for long periods of time.
Worked holidays is a must, and weekends as necessary.
Provided world-class championship service for all guests and staff at TQL Stadium.
Exhibited a professional appearance at all times.
Experience
7-10 Years
Level
Management
Education
MS
Ticket Scanner Resume
Headline : Ticket Scanner with 6 years of experience in Examining tickets or passes to verify authenticity. Providing assistance to with guests with special needs, such as helping with seat accommodations. Showing CARE by participating in venue recycling efforts before, during and after the show. Guiding guests to exits or provide other instructions or assistance in case of emergency. May assisting in verifying staff credentials to generally restricted areas.
Skills : Scanning, Instructing.
Description :
Assumed the role of Ticket Taker and welcoming guests.
Worked at a concession stand and serving food and drinks.
Provided friendly and helpful guest service.
Scanned lift tickets, and passes.
Ensured accuracy of lift tickets and passes.
Worked as part of a professional, guest service oriented team.
Maintained a comprehensive understanding of all products, department objectives, and scanning processes.
Experience
5-7 Years
Level
Executive
Education
MS
Ticket Scanner Resume
Objective : Ticket Scanner is Showing CARE by participating in the venues sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. Partnering with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
Skills : Equipment Assistant, Lawn.
Description :
Worked as ushers and ensuring that seating arrangements adhere to fire code regulations.
Operated cash registers.
Worked under the instructions of an Event Manager.
Ensured the event hall is clean and organized.
Adhered to event safety standards.
Ensured excellent levels of customer service.
Undertaken security duties.
Experience
2-5 Years
Level
Executive
Education
MS
Ticket Scanner Resume
Headline : As a Ticket Scanner is Assisting patrons by giving directions places inside or outside the venue. Ensuring guests are safely enjoying the show. Ensuring proper and safe loading and unloading of guests, using excellent guest service skills at all times. Familia ring with proper procedures for start-up, shut-down of tubing hill, safety procedures, waivers, and be completely knowledgeable in all resort procedures and policies.
Skills : Planning, Guest Planner.
Description :
Scanned each person’s RFID ticket with a hand scanner to ensure the ticket is valid.
Resolved ticket inconsistencies independently or with assistance from either Customer Service, Safety Patrol/Security.
Managed lift lines to ensure smooth transition to the chairlift loading zone.
Presented a professional, friendly and courteous image to guests at all times.
Arrived on time and dressed prepared for variable weather conditions.
Handled a hand scanner and navigate an e-tablet.
Stand and worked outdoors for the duration of the shift (with breaks).
Experience
5-7 Years
Level
Executive
Education
MS
Ticket Scanner Resume
Objective : Ticket Scanner is Maintaining a safe, clean, presentable, and friendly work area. Be aware of surroundings, temperature, ice formation, and other unsafe conditions. Familiaring with general resort knowledge, transportation schedule, and on-call transportation procedures. Conducting yourself in a safe and responsible manner, to avoid damage to the company property and to the environment. Be aware of the safety of people working, and playing around you.
Skills : Planning, Coordinating Skills.
Description :
Scanned in tickets for patrons coming to the venue.
Cash Handled; Bank Procedures and Check-out Procedures.
Maintained superior customer service both in person and over the phones.
Answered phone with prompt and courteous attitude.
Ran Ticket Program on Computer for Sales.
Processed Opening and Closing Paperwork.
Know ledged of Talent and Entertainment.
Experience
2-5 Years
Level
Executive
Education
MS
Ticket Scanner Resume
Objective : As a Ticket Scanner is Accurately completing any necessary incident reports. Maintain an open line of communication with superiors, co-workers, and first responders (Ski Patrol). Using proper telephone and radio procedures. Scanning and verifying all lift tickets/passes, ensuring they are valid with correct code and date, inform the supervisor of any invalid passes and be knowledgeable of all types of tickets.
Skills : Ticket Planner, Attention to detail.
Description :
Answered questions about the event and assisting guests with questions, directions, etc.
Interacted with other employees in a friendly and professional manner.
Responded to guest inquiries and concerns promptly and with courtesy.
Maintained a level of patience with guests (complaints, lost items, general directions).
Maintained an up-to-date knowledge of Orange County Soccer Club and Championship Soccer Stadium.
Listened, responded to, and resolved guest inquiries, complaints and compliments in a friendly and professional manner.
Performed job functions with attention to detail, speed and accuracy.
Experience
2-5 Years
Level
Executive
Education
GED
Ticket Scanner Resume
Objective : Ticket Scanner is Assisting all guests with current mountain information, keeping information signs current and accurate. Organizing and coordinating guests at the bottom of the lifts to ensure every chair is fully loaded with effective and clear communication. Working to build and maintain strong departmental unity, cohesion, and team spirit, emphasizing professionalism, safety, and high customer service, and appearance standards.
Skills : Training, Team Assistant.
Description :
Provided excellent customer service, problem solving and communication skills.
Scanned tickets and assisted with other stadium operations as needed.
Provided application support if needed at arrival.
Greeted guests in a warm and friendly manner, acknowledging them upon arrival.
Effectively communicated information verbally regarding the event and venue.
Maintained the cleanliness, comfort, safety and overall appearance of his/her assigned area.
Offered assistance to guests throughout the event.
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