Customer care consultants address and resolve issues pertaining to customers in an effective way. The major roles and responsibilities shouldered by these consultants include – answering phone calls, talking or giving information to customers about product/service of the company, identifying opportunities to give suggestions regarding product/service, taking responsibility of orders, gathering personal information from customers, the job description also includes updating or making changes in the customer accounts, documenting all records and entering information in company’s database.
Since customer care consultants are supposed to enter data into the system, they should have very fast and good data entry or typing skills, as well as show proficiency in MS Office. Given the fact that they need to interact with a variety of people, they should also have a good command over interpersonal, customer service and phone presence. Customer Care Consultant Resume should mention a high school diploma to the least.
Objective : To harness the potentialities for the benefit of the organization as well as the society and to climb up the ladder of success by dint of hard work and perseverance. To be a part of a progressive firm offering the opportunity for career advancement and professional
growth and which will help gain sufficient knowledge
Skills : Customer Service skills, Communication skills, Organizational skills, QuickBooks, Excel, PowerPoint, Access, Data Entry.
Description :
Answered approximately 55 to 60 incoming calls daily pertaining to wireless phone service for Verizon Wireless.
Achieved and maintained an average of 95% Rep Resolve scores.
Utilized call sequence model to determine and resolve customer issues related to complex billing, international calls, text, data and billing, domestic and international long distance.
Assisted with Tier I technical support on multiple wireless devices, notebooks, netbooks, and tablets.
Achieved and maintained the following call center goals: Average Handle Time (480 seconds), Average Call Work (30 seconds), Average Hold Time (30 seconds), and Transfer (10%).
Completed supplemental training within the 72-hour client requirement.
Entered customer information in the system and identify and escalate priority issues.
Experience
2-5 Years
Level
Junior
Education
Diploma
Lead Customer Care Consultant Resume
Summary : Lead Customer Care Consultant with experience in operations, purchasing, inventory control, and customer service. Strengths include multitasking, developing procedures, attention to detail. To pursue a career in a competitive organization, holding a responsible position which would enhance the skills to work and thus enable to curve a winning edge for the Organization.
Skills : Microsoft Office, Operations, Inventory Control, Customer Service skills, Communication skills.
Description :
Assist owners with necessary information regarding the retail process.
Respond to incoming surveys addressing the comments and forward the information to appropriate departments.
Customer Area Manager/Territory Leader Advocate for owners to resolve vehicle issues with the retail facilities.
Primary regional contact working with Saturn facilities associates, and Saturn field representatives, to provide assistance resolving customer issues.
Provide support to the regional team with difficult owner calls, or distribution of workload.
Provide current information for technical and incentive bulletins.
Work in a team environment to maintain service levels and achieve goals.
Experience
7-10 Years
Level
Senior
Education
Associates
Senior Customer Care Consultant Resume
Summary : To work in a dynamic environment that provides a wide spectrum of experience and exposure. To bring a dynamic and versatile portfolio of skills at the workplace and to serve the organization with a positive attitude and efficiency. Looking forward to a challenging career opening that refines the skills and expands the knowledge.
Skills : Microsoft Office, Operations, Inventory Control, Customer Service skills, Communication skills.
Description :
Responded to inbound and outbound service calls in a fast-paced, high-volume call center.
Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bills.
Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.
Possessed effective communication skills, and work well with others at all levels.
Increased the customer experience by providing information on new products, rate plans, and services through up-selling opportunities.
Demonstrated the best judgment in the disbursement of adjustments and credits.
Exercised strong interpersonal communication skills with customers and department personnel.
Experience
7-10 Years
Level
Senior
Education
Bachelor Of Science
Customer Care Consultant - Part Time Resume
Headline : A highly experienced and dependable professional, who takes on additional responsibilities and works closely with multiple levels of an organization to achieve common goals. An efficient producer, with an eye for detail, who ensures the timely completion of objectives. A top performer, with a solid commitment to success.
Skills : Microsoft office, TDD Telephone, Transcription, Document Management, Acrobat.
Description :
Consulted with customers on residential services to confirm communication needs and promote the use of Ringgold Telephone Services and referred potential sales opportunities to a Customer Sales Consultant.
Followed all guidelines as instructed in the customer service department.
Worked with customers on billing arrangements and collections.
Took care of drive-thru and front counter customers as needed also had to multitask answering billing calls, cash handling, scanning and filing documents to customers accounts.
Always made sure customer accounts were documented appropriately to keep records updated for future calls.
Interacted with other employees as a team to make ensure customers were getting what best fits their needs.
Worked audits to make sure accounts were accurate.
Experience
5-7 Years
Level
Executive
Education
Associates
Associate Customer Care Consultant Resume
Objective : A highly skilled, detailed oriented, Associate Customer Care Consultant who is knowledgeable in problem resolution techniques that generate exceptional customer satisfaction ratings and repeat business. Experienced in working with diverse teams in a high volume call center environment to expedite the delivery of products and services.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Detail record keeping of customer interactions, transactions, inquiries, complaints, comments, as well as actions taken.
Resolve customers' service/billing complaints by exchanging merchandise, refunding money, or adjusting bills.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Customer Care Consultant III Resume
Summary : Self-motivated, detail-oriented, customer-friendly Customer Care Consultant III, seeking to enhance skills and knowledge in a well-reputed organization. To succeed in an environment of growth and excellence and earn a job which provides job satisfaction and self-development and help achieve personal as well as organization goals.
Skills : Administrative Support, Data Entry, Microsoft Office, Customer Service, Claims Processing and Interpersonal/Organizational.
Description :
Responded to inbound service calls in a fast-paced, high-volume auto parts department.
Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bills.
Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.
Possessed effective communication skills, and work well with others at all levels.
Finalized the quoted price of automobile parts before sending it to customers.
Responsible for approving purchase orders for the automobile parts department.
Worked closely with department managers to create cross-sales opportunities.
Experience
10+ Years
Level
Consultant
Education
Bachelor Of Science
Customer Care Consultant/Coordinator Resume
Headline : To work in a dynamic professional environment with a growing organization and utilize creativity and innovative thinking for the benefit of the organization. Seeking a position that would give an opportunity to use the knowledge, skills and potential towards achieving organizational goals as well as that provides a platform for learning and self-improvement.
Skills : Microsoft Office Suite, Customer Service, Call Center Experience.
Description :
Responsible for taking inbound calls from customers regarding products and services as well as provide general information regarding questions issues.
Answer inbound calls from customers in a professional manner.
Research information using multiple resources and route calls to the appropriate resource.
Provide customers with product and services information and resolve customers' concerns and complaints.
Enter customer information in the system and identify and escalate priority issues.
Navigate through multiple computer applications with speed and accuracy.
Maintain a high level of world-class customer service/professionalism to a wide range of customers.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Care Consultant/Specialist Resume
Summary : To work collaboratively with team members to achieve common goals while maintaining responsibilities and commitments. Looking forward to a career enabling me to realize the ambition through a stimulating opportunity in your esteemed organization, which would allow developing, learn and work with people in a competitive environment.
Skills : MS Excel, Word, PowerPoint, Access, Marketing, Marketing Communications,
Description :
Managed all Consumer Cellular accounts.
Helped to lower defection ratio with assistance in offering the best in Pricing, Equipment, and Service.
Consulted and helped other Associates in matters that required Management Assistance.
Met daily intake of inbound Call Center Calls(125).
Received Letters and Phone Surveys of Great Customer Service.
Received inbound customer calls to assist new members with registering for dial-up and broadband internet services.
Resolved product issues and shared benefits of new technology.
Experience
7-10 Years
Level
Senior
Education
Diploma In Machanical Drafting
Customer Care Consultant/Manager Resume
Summary : Seeking a challenging job with an excellent environment and work culture that encourages continuous learning and creativity, providing exposure to new ideas that stimulate professional as well as personal growth. Aiming to achieve a meaningful and good position in the workplace, using skills and experience.
Skills : Process Improvement, Customer Service, Lead Generation, Salesforce, Microsoft Office, Problem Solving, Database Management, Communications, Quantitative Analysis
Description :
Answers incoming telephone calls in a prompt, professional, and friendly manner.
Gathers information about the customer to place product/service orders or transfer the customer to the appropriate person necessary to handle their issue.
Inputs data into computer utilizing various Afni and client-software packages.
Attends training to update system and product knowledge.
Recommend new ideas and procedures to improve efficiency and effectiveness.
Builds and maintains rapport with the customer.
Utilizes Afni and client reference information and computer software to investigate and update activity on customer account.
Experience
7-10 Years
Level
Senior
Education
Associate
Customer Care Consultant/Team Leader Resume
Summary : Customer Care Consultant/Team Leader with a strong sense of urgency consistently demonstrated in fast-paced, high-volume environments. Adept at interfacing in a professional and responsive manner with major accounts and small to midsized customer organizations.
Provide assistance and process claims for dealers on defective upholstery, case goods, and accessory products.
View photos of furniture defects and determine a disposition.
Escalate issues to the management team as needed.
Order replacement pieces for defective items.
Approve discounts, replacements, repair and returns, and credits as appropriate.
Review and report quality issues as needed Maintain data integrity with all systems, procedures, and processes.
Provide telephonic technical assistance to members installing AOL software, and members experiencing connectivity issues.
Experience
7-10 Years
Level
Senior
Education
Bachelor Of Arts
Customer Care Consultant Resume
Objective : Enthusiastic Customer Care Consultant representative with in-depth knowledge of sales accounts management and training. Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments.
Skills : Administrative Support, Data Entry, Microsoft Office, Customer Service, Claims Processing.
Description :
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.
Achieved high sales percentage with a consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Resolved product issues and shared benefits of new technology.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
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