Warranty Analyst Resume Samples

A Warranty Analyst takes responsibility for ensuring that all warranty claims submitted are done with proper compliance, accuracy, and supports evidence as per the manufactures policies and procedures. Primary responsibilities listed on the Warranty Analyst Resume include – processing authorization requests and warranty claims; maintaining daily contact with manufacturers, and retrieving claims; identifying and solving system or input queries; correcting claims where necessary and resubmitting for evaluation and acceptance; maintaining customer records and warranty details; collecting and evaluating all relevant information and documentation; facilitating recovery and return of displaced parts, handling dealer queries, monitoring dealers claim submissions; and supporting with general administration duties.

The ideal candidate is expected to have –prior work experience, good IT skills, excellent written and verbal skills; strong customer service and problem-solving skills, meticulous attention to details; the ability to work under pressure; and the ability to build a working relationship with manufacturers and other vendors. A degree is commonplace among job applicants.

 

Warranty Analyst Resume example

Warranty Analyst Resume

Headline : As a Warranty Analyst, responsible for Reviewing documentation, claim information, inspect returned products, and performing electrical and mechanical testing as needed to determine the cause of failure or complaint and what may be eligible for warranty reimbursement.

Skills : Microsoft Office, Database Management, Multitasking.

Description :

    1. Developed a thorough understanding of each forwarding account in ocean exports from start to finish.
    2. Assisted each account as needed in addition to managing two assigned accounts.
    3. Played a key role in account recovery and upkeep.
    4. Worked as a floater on the Schlumberger account as well as other ocean accounts.
    5. Consistently met and surpassed company KPI's of 95% shipping documentation completion and 90% timely billing goals.
    6. Developed a thorough understanding of and practiced ocean shipping regulations as enforced by the Federal Maritime Commission Interacted with steamship lines, truckers, and other third-party companies concerning cargo loadings/sail dates to meet customer/shipment needs Created/updated bookings for individual shipments.
    7. Compiled and presented ocean quotes for customer approval.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
GED


Warranty Analyst Resume

Objective : Warranty Analyst with 2 years of experience in Recording and managing warranty data, generate reports for the parent company and customers, and also Interacting directly with factory engineering, quality, and commercial staff as needed.

Skills : Detail-Oriented, MS Office, Analyst.

Description :

    1. Determined liability by evaluating claim information such as eyewitness accounts, statements, company policies.
    2. Evaluated information for relevance to claims.
    3. Ensured all handling of claims complied with company guidelines.
    4. Determined liability of all parties to a claim.
    5. Determined the value of claims.
    6. Participated in negotiations for claim settlement.
    7. Ensured accurate and timely claims payment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates In Business


Warranty Analyst Resume

Objective : Hardworking, organized, Warranty Analyst professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.

Skills : Microsoft Office Suite, Visual Basic, Business Process Improvement.

Description :

    1. Investigated invalid/abnormal data sources by identifying the root causes of data integrity issues.
    2. Reduced warranty cost by identifying abnormal claims and preventing the claims from being submitted.
    3. Provided management with Monthly Cost analysis of warranty data.
    4. Assessed the effectiveness of internal controls by testing and interviewing key personnel.
    5. Provided ad hoc reports, analysis, and data files in response to specific data inquiries.
    6. Reviewed warranty data and answered questions about analysis techniques/assumptions and alternative analysis methods.
    7. Made recommendations based on the output of the analyzed data and trends Worked with Regional Service Engineers/Field Service and related parties to resolve resolutions for escalated warranty issues.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS

Warranty Analyst Resume

Objective : Seeking a Warranty Analyst position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : Managing Skills, Interpersonal Skills, Customer Service.

Description :

    1. Processed warranty claims for new products and aftermarket parts.
    2. Assessed available facts for the alignment of company resources/services.
    3. Effectively initiated workflow solutions that dramatically streamlined the warranty-return process and expedite claims that resulted in reduced shipping costs and production downtime.
    4. Distinguished between low and high priority claims to satisfy the needs of management and major customers Appointed by senior management to the Continuous Improvement committee to identify company-wide performance improvement issues Coordinated communications and interaction between departments to expedite shipments Prior.
    5. Managed a corporate-wide program to transfer paper files to an electronic format and verified the accuracy of the final product.
    6. Analyzed warranty claims; taught Freightliner dealers how to submit more effective claim submissions for warranty repairs.
    7. Extracted and performed advanced statistical analysis on all available warranty related data.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Associates In Business

Warranty Analyst Resume

Objective : Highly qualified Warranty Analyst with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.

Skills : Automotive Analyst, MS Office, Multitasking.

Description :

    1. Dealt with both dealers as well as customers on warranty concerns with their vehicles.
    2. Determined we also ordered any required parts, arrange shipment, and determine what the repair will pay to the dealer.
    3. Used various Microsoft suite programs to analyze, manage, and report data and various information queries.
    4. Advised shops and plants on proper warranty procedures, and answer any questions regarding installation requirements and techniques to ensure warranty integrity.
    5. Developed a completely new system to track warranty usage and effectiveness by individual shop and vendor contracts, increasing warranty claim efficiency, and warranty integrity significantly.
    6. Assisted the warranty group in preparation, filing, and maintenance of various warranty-related documents and related customer correspondences.
    7. Conducted research related to warranty issues and act as the point person for data collection.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA

Warranty Analyst Resume

Objective : Possess several years of experience providing a Warranty Analyst in Account Management in a variety of environments. Experience in high volume call centers taking inbound and outbound calls, collections, and account management. Also have data entry skills, strong attention to detail, and can accurately and thoroughly explain processes.

Skills : Microsoft, Coordinating Skills, Analyst.

Description :

    1. Tracked all inventory transactions from military sites to vendors.
    2. Responsible for forecasting inventory demand.
    3. Coordinated with contract administration to properly code warranty credit invoices from suppliers to proper work order account.
    4. Interfaced with PMO, contracts, procurement, sites, suppliers, and T-1A/T-6A groups to ensure all warranty is claimed.
    5. Verified warranty coverage for aircraft and material by checking open sales orders and completed deliveries via the SAP system prior to processing warranty claims.
    6. Ran query via SAP to match correct aircraft part serial numbers with sales order numbers.
    7. Provided supervision for all departmental warranty personnel.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS

Warranty Analyst Resume

Objective : Warranty Analyst with 2+ years of experience in Implementing warranty strategy plans and projects as approved by the Global Quality Systems Manager through effective control and management of APQP development activities.

Skills : Microsoft, Developing Skills, Management Skills.

Description :

    1. Applied strong analytical and project management skills to effectively meet duties and responsibilities.
    2. Reviewed warranty claims for validity and warrant ability, while ensuring claim coding is correct per regulatory guidelines (federal safety regulations/emissions compliance).
    3. Reviewed, determined, and analyzed information to approve/deny payments per warranty agreement.
    4. Oversaw PACCAR international dealership warranty claims for 20 countries to ensure correct shipping charges and documentation for import exports of parts.
    5. Reviewed bills of lading, etc.
    6. Processed all delivery delays of new Kenworth Products which include: warranty claims, driver delays, and in-transit damage.
    7. Managed suppliers of major truck components for supplier warranty and recovery.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS

Warranty Analyst Resume

Summary : Warranty Analyst with 7 years of experience in Demonstrating through leadership, commitment to the principles of Continuous Improvement challenge Dura plants, engineering, sales, and suppliers on the process and product technical solutions linked to warranty improvement.

Skills : Coordinating SKills, Monitoring Skills, Interpersonal Skills.

Description :

    1. Supervised technicians and warranty record-keeping, run reports, log, and recap technician flat rate hours for the repair.
    2. Created and review documents for management approval.
    3. Performed schedule reports, and journal entries as a running record for work verification of employees Reconciled all warranty receivables with payments through the appropriate accounting schedule.
    4. Processed all warranty paperwork to ensure proper documentation.
    5. Coordinated with the manufacturer's warranty representatives to help resolve customer issues.
    6. Prepared paperwork for warranty parts, repair order number, and the date on which the old part was replaced.
    7. Monitored warranty program for over 102 repair shops and 5 manufacturing plants for proper implementation of the warranty program for 2 major suppliers(Ford & General Motors), as well as many smaller vendors.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS

Warranty Analyst Resume

Summary : Warranty Analyst with 8 years of experience in Answering phones and gather critical information in the proper format to support the warranty director, and also Serving as a warranty liaison between customers and the Warranty Director for all warranty-related matters.

Skills : Medical Assistant, Detailed And Organized, Billing & Coding.

Description :

    1. Claimed coding with submittal Superior Customer Service Research and determine proper coding List customer concerns and ask additional questions to assist in the diagnosis of the current problems.
    2. Verified vehicle warranty in the database and explain fee structure.
    3. Determined value of claims; ensured accurate and timely claim payment.
    4. Prepared detailed and accurate repair order describing customer concern, known issues, and likely cause(s) Updated electronic customer record daily Maintained regular contact with clients during the process.
    5. Reviewed technician repair notes to determine accuracy, then compiled into the summary for claim story.
    6. Debited, credited, and balanced several accounts.
    7. Created an organization plan for repair orders, so that shop could run.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MS

Warranty Analyst Resume

Objective : Over 2 years of strong experience as a Warranty Analyst. Effective communication skills, and comfortable interacting with all groups in an organization. Good at multi-tasking and prioritizing. Adept in analyzing problems, then formulating solutions. Expert in making quick and sudden decisions.

Skills : System Management, Analyst, MS Office.

Description :

    1. Investigated claims of failed IBM hardware for analysis.
    2. Verified due warranty of returned goods to IBM.
    3. Resisted the return of claims of warranty.
    4. Ensured labor reimbursement claims from IBM engineers are blocked where necessary.
    5. Compiled weekly reports.
    6. Updated the Central Parts Processing System CPPS.
    7. Extracted, compiled, and analyzed data from various inputs Develop and communicate metrics.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
MS