Dual Rate Supervisor Resume Samples

The most essential and core function of a Dual Rate Supervisor is to provide friendly, fast and helpful customer service at the gaming establishment. A well-written Dual Rate Supervisor Resume mentions the following core tasks and duties – providing accurate and efficient dealings while following proper game procedures; possessing an understanding of procedures for major house games; supervising replenishment of coins and check racks; identifying dubious casino activities and assisting in providing solutions; issuing gaming chips to guests; assisting hard count personnel in controlling costs; maintaining records of supplies and purchases; and overseeing the accuracy of soft count documents.

The nature of the job demands the following essential skills –strong working knowledge of all rules, regulations, procedures, and payouts of the game; ability to handle player service issues; and ensuring the cleaning personnel keeps the tables and play area free from litter, debris, and hazards. Formal education is not mandatory as work experience is preferred over the academic requirement.

Dual Rate Supervisor Resume example

Dual Rate Supervisor Resume

Summary : Quick learning, seasoned table games dealer with eight years of experience in a fast paced gaming environment. Excellent customer service and critical thinking skills. Handles all assigned tasks with accuracy and efficiency.

Skills : Management, Business Management.

Description :

    1. Collected losing bets as established by the rules and procedures of a specific game.
    2. Stood behind a gaming table and deal the appropriate number of cards to each player.
    3. Dealt cards to house hands, and compare these with players' hands to determine winners, as in black jack.
    4. Conducted gambling games such as dice, roulette, cards, or keno, following all applicable rules and regulations.
    5. Exchanged paper currency for playing chips or coin money.
    6. Checked to ensure that all players have placed bets before play begins.
    7. Started and control games and gaming equipment, and announce winning numbers or colors.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma


Sr. Dual Rate Supervisor Resume

Summary : Eight years of gaming experience in West Virginia, encompassing most aspects of casino operations. Very diverse, with a good reputation in maintaining positive employee relationships, great customer service skills, positive energy, and a high level of integrity.

Skills : Microsoft Office Suite, Customer Service, Management, Data Entry, Computer, Sales, Sales Management.

Description :

    1. Dealt with all problems and customers on a person to person basis.
    2. Inspected cards and equipment to be used in games to ensure that they are in good condition.
    3. Received, verified, and recorded patrons' cash wagers.
    4. Dealt or supervised depending on schedule and business needs.
    5. Provided customer service, handled all financial transactions at the table and acted/reacted to to live decisions without error.
    6. Supervised all of the money for the tables in section.
    7. Monitored dealers in section to ensure that were doing their work correctly and efficiently.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Or Equivalent


Jr. Dual Rate Supervisor Resume

Headline : To acquire the roll of Table Games Manager and promote the growth and development of the table games department by building a climate based on leadership, trust, and teamwork.

Skills : Cash Handling, Microsoft Office, Casino Management, Customer Service.

Description :

    1. Handled all of the guests and dealers questions, requests and complaints.
    2. Assigned dealers to their tables based on their dealing and customer service skills.
    3. Created great relationships with guests and fellow employees.
    4. Showed up on time and worked hard while was there.
    5. Monitored game operations to ensure that house rules are followed, that tribal, state and federal regulations are adhered to, and that employees provide prompt and courteous service.
    6. Observed gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
    7. Performed paperwork required for monetary transactions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Asst. Dual Rate Supervisor Resume

Summary : Detail-oriented, hardworking individual seeking a position that will challenge further while allowing to contribute to the growth and success of an organization.

Skills : Certified Microsoft Specialist, Leadership.

Description :

    1. Ensured that dealers met compliance with internal controls and game protection expectations.
    2. Resolved customer or employee complaints.
    3. Greeted customers and ask about the quality of service are receiving.
    4. Monitored stations and games and move dealers from game to game to ensure adequate staffing.
    5. Explained and interpret house rules, such as game rules or getting limits, for patrons.
    6. Supervised the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
    7. Evaluated workers' performance and prepare written performance evaluation.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associates In Computer Programming

Associate Dual Rate Supervisor Resume

Summary : To provide the best gaming experience for guests by demonstrating an award winning attitude and providing a team oriented atmosphere.

Skills : Administrating Medications, Taking And Recording Vitals Signs, Preparing Meals For Proper Nutrition.

Description :

    1. Led a team responsible for a growing database of new card signups and managing customer requests through effective use of ASCS and Avatar Software Programs.
    2. Resolved employee, department and customer issues through sound decision making.
    3. Responsible for the implementation of Casino Promotions.
    4. Responsible for monetary transactions using NRT Cash Advance Systems and Micros.
    5. Processed Ticket sales through Ticketmaster Software.
    6. Performed maintenance on kiosk machines used for promotional offers.
    7. Troubleshot all software and devices used in the department.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma In COMMUNICATION

Dual Rate Supervisor Resume

Objective : Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven with strong time management and prioritization skills.

Skills : Word, Excel, PowerPoint, Access, MSOffice, Solving complex issues, Fraud handling, Highly organized, Strong verbal and written communication.

Description :

    1. Delivered ongoing training to staff and new hires.
    2. Planned, created and administered schedules and assignments to staff.
    3. Monitored performance of staff ensuring adherence with policies and state laws.
    4. Represented the core values of the company by enhancing guest service on a day to day basis.
    5. Overlooked the pit and watch for money laundering as well as counterfeit bills.
    6. Made sure guests received the best gaming experience.
    7. Helped trained other team members that struggled with math, policy and procedure.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates In Computer Programming

Dual Rate Supervisor III Resume

Summary : To achieve positive social behaviors and attitudes in families who may be in destitute situations. To ensure child health and safety, by assisting others in providing services to those who may be socially and economically disadvantaged individuals.

Skills : Organizational , Communication, Multi-tasking.

Description :

    1. Experienced in hiring new team members.
    2. Worked with management and vendors as a consultant by advising them on what guests enjoy and fixed concerns.
    3. Worked with surveillance and security by communicating concerns on the floor.
    4. Worked in a fast pace environment while providing a team oriented atmosphere.
    5. Assisted in orientation process with new hires.
    6. Accurately exchanged currency for gaming chips and pay or collect bets according to the house rules.
    7. Supported and maintained all company courtesy guidelines at all times.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Arts

Dual Rate Supervisor II Resume

Headline : Have been in the casino industry 17 years. Can supervise and deal the majority of games offered in casino the casino industry.

Skills : Customer Relations, Craps, Roulette, CMS.

Description :

    1. Utilized multi-tasking skills to deal to guest and engage in conversations without slowing the pace of the game protects and controls of the game.
    2. Inspected cards and equipment to be used in games to ensure that are in good condition.
    3. Answered questions about game rules and casino polices.
    4. Worked as part of a team of dealers in games such as craps.
    5. Received Role Model evaluation.
    6. Endorsed the business objectives, ethics and values of Caesars Entertainment.
    7. Assured appropriate levels of chip inventories on the table games making fills and credits as necessary.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Arts

Dual Rate Supervisor II Resume

Objective : To obtain a position with a well-established organization that will enable to use strong organizational skills, educational background, and ability to work well with people.

Skills : CSS, Computer, Team Leadership.

Description :

    1. Demonstrated excellent felicitate her skills in resolving conflicts between different points of view.
    2. Monitored and tracked player rating activities according to average bet, length of play in ensuring the proper information is entered into the casino CMS system to record player history.
    3. Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines.
    4. Exercised appropriate discretion and identifying situations that require management attention.
    5. Acted as a role model always presents oneself as a credit.
    6. Endorsed the business objectives, ethics and values of Caesars Entertainment.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Nursing

Dual Rate Supervisor Resume

Headline : Objective is to provide the necessary professional approach to handle any obstacle set forth during tenure with company. On the same note, would like to grow within position on a daily basis by garnering new skill sets and extracting important lessons for ultimate efficiency.

Skills : Microsoft Word And Excel, Sap, Copier And Fax Machines, Customer Service, Supervisory, Cash Handling.

Description :

    1. Exercised appropriate discretion and identifying situations that require management attention.
    2. Responsible to deal any game assigned in an accurate and proficient manner, while providing excellent customer service and an entertainment experience to guests.
    3. Oversaw table games and employees to ensure the safety, integrity, security of the games were upheld.
    4. Ensured the company and regulatory procedures were upheld.
    5. Supervised, coach/teach, and support dealers.
    6. Maintained superior customer service.
    7. In charged of money drawer.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
CMT In Massage Therapy