Airport Agent Resume
Summary : As an Airport Agent managing the coordination of the overall operation within an assigned functional area. Ensuring adequate operational coverage, responsible for scheduling and manpower utilization.
Skills : Operating reservation and ticketing systems, Performing security screenings., Communication
Description :
- Maintained a safe, dependable, and consistent operation, and conducted Agent observations.
- Scheduled and administered local training including new-hire training.
- Maintained supplies and inventory control logs.
- Prepared customer correspondence, investigated discrepancies, and compiled statistical data for reports.
- Performed Station Agent work within the ramp service operation, as required.
- Loaded and unloaded baggage and cargo on and off aircraft.
- Transported items between terminals, aircraft, and the bag room using belt-loaders, tugs, carts, and other equipment.
Experience
10+ Years
Level
Management
Education
High School Diploma
Airport Agent Resume
Objective : As an Airport Agent, I ensured the cleanliness and serviceability of cabin interiors, contributing to a positive passenger experience.
Skills : Equipment Operation, Communication., Team Collaboration
Description :
- De-iced the aircraft which requires using equipment to apply chemicals/compounds, if applicable.
- Organized work groups and handle multiple priorities in a fast-paced environment.
- Able to work effectively as a dependable and collaborative team member.
- Able to provide effective, efficient, friendly service to all customers.
- Analyzed tracer activity and worked proactively to avoid further mishandling.
- Responsible for daily compilation of statistical data for analysis of baggage performance reports.
- Able to update and/or produce complex spreadsheets of statistical data daily, for analysis and report.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Airport Agent Resume
Summary : As an Airport Agent able to prioritize tasks to maintain productivity. Able to assist and provide direction to TWU Crew Chiefs and clerks during Irregular Operations events.
Skills : Customer Service, Problem-Solving, Time Management, Team Work
Description :
- Able to provide oversight at customs for the movement of bags to reduce tracers and identify and report issues for corrective action.
- Able to comprehend and explain the contributing factors to baggage mishandling relative to airline industry dynamics to team members and management.
- Able to communicate department data to internal customers.
- Able to anticipate projects or operational requirements and act without waiting to be told what to do.
- Assisted management in projects as needed, conducted baggage operations observations, and audits of bags in carts and carousels.
- Complied with and enforces airport, ORCA, State, and Federal rules and regulations.
- Monitored airport weather and provides pilots with assessments of existing conditions and trends.
Experience
7-10 Years
Level
Senior
Education
High School Diploma
Airport Agent Resume
Headline : As an Airport Agent ensuring each pilot is aware of airport operating procedures and advises whenever there may be a potential conflict. Responsible for keeping accurate daily logs of aircraft activity including arrivals, departures, overnight parking, and any irregularities, concerns, or complaints.
Skills : Organizational, Time Management, Attention to detail, Communication
Description :
- Kept Airport Managers informed of events and activities of an unusual nature as well as routine matters related to accountability through meetings and other correspondence.
- Performed clerical office work as directed, including the use of Microsoft Office programs, Visual One, fax, scanners, and copying machines.
- Actively ensured the proper billing information was recorded for fees and merchandise.
- Audited all transactions and fuel sales daily to check for missing records.
- Scheduled reservations prepared and responded to e-mails and correspondence.
- Ensured each airport user has a current and complete airport registration package on file.
- Explained airport use to members, pilots, passengers, and guests.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Airport Agent Resume
Headline : As an Airport Agent, I ensure a clean and welcoming environment for passengers while effectively communicating with individuals and groups to enhance their travel experience.
Skills : Attention to Detail, Physical Skills, Customer Service, Problem Solving
Description :
- Listened to and adjusted language, approach, and terminology to the expectations and needs of the audience.
- Worked independently without supervision, troubleshot minor problems, and initiated emergency actions.
- Assisted the general public by providing directions, responding to questions and inquiries, and relaying on-site requests for assistance.
- Supported and enforced security, ground transportation services, and public safety regulations.
- Gathered survey information from travelers regarding taxi, shuttle, checkpoint, flight wait times, and service quality.
- Monitored wait times at taxi stands, TSA security screening and baggage claim wait times.
- Issued airport rules violation citations as necessary, maintained records related to citations, and prepared daily activity logs.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Airport Agent Resume
Summary : As an Airport Agent responsible for monitoring and directing vehicle and pedestrian traffic flow to and from the airport terminal building to reduce traffic accidents and incidents. Responding to door alarms and reports incidents.
Skills : Endurance, Strength., Team Work, IT, Work well under pressure.
Description :
- Reported suspicious activities and individual security and safety hazards.
- Inspected assigned vehicles and equipment for maintenance or repairs.
- Appeared in court to present evidence and testify as necessary and may assist sworn officers with traffic control and response to emergencies.
- Documented incidents, accidents, or occurrences in writing, reporting essential information under department policy and procedures.
- Complied with department and division policies, plans, and procedures.
- Performed other duties as required to ensure security and safety at the airport.
- Acted as lead agent and participated in field operation activities on assigned shifts.
Experience
7-10 Years
Level
Consultant
Education
High School Diploma
Airport Agent Resume
Summary : As an Airport Agent, I ensure compliance with Federal Aviation Regulations (FAA) and coordinate operations in the movement area, including snow removal, crash and rescue operations, and maintenance activities, while monitoring aircraft movement effectively.
Skills : Interpersonal, Public Speaking., Conflict Resolution, Time Management
Description :
- Assigned and conducted wildlife patrols, hazing, and reduction procedures as necessary.
- Used pyrotechnic weapons and/or shotguns for wildlife management, removed dead animals from the airfield, and submitted FAA Wildlife Strike reports.
- Conducted regular patrols and inspections for safety and compliance, reporting discrepancies.
- Assisted with the Snow and Ice Control Plan execution. Monitored communications, flight operations, work orders, security access, and CCTV systems.
- Coordinated operations with Airlines, FAA Air Traffic Control, and other entities.
- Provided high-level customer service to the public and airport stakeholders.
- Monitored two-way radio communications, flight operation statuses, work order requests, security access control, and CCTV systems.
Experience
7-10 Years
Level
Senior
Education
High School Diploma
Airport Agent Resume
Summary : As an Airport Agent responsible for responding to, assisting, and documenting incident and emergency activities as directed by the Operations Supervisor. Monitoring security, fire, and weather radar, as well as equipment and surface condition monitoring systems for alarms, notifies responsible parties, and reports on conditions as necessary.
Skills : Conflict Resolution, Attention to Detail., Time Management, Customer Service
Description :
- Worked any shift to cover operational needs including nights, weekends, and holidays, and is to participate in emergency preparedness events and activities.
- Promoted and ensured compliance with occupational health and safety management policies, procedures, and programs to minimize employee accidents and promote a safe work environment.
- Greeted passengers and visitors with a warm and friendly demeanor, always creating a welcoming atmosphere.
- Provided accurate and up-to-date information regarding flight schedules, gate assignments, baggage handling, airport facilities, and other relevant inquiries.
- Assisted passengers with check-in procedures, boarding processes, and connecting flights, ensuring a smooth and seamless journey.
- Assisted passengers with lost or damaged luggage, coordinating with baggage services and tracking systems to ensure swift resolution.
- Conducted security and identification checks according to airport regulations and procedures.
Experience
10+ Years
Level
Management
Education
High School Diploma
Airport Agent Resume
Objective : As an Airport Agent providing special assistance to passengers with disabilities, elderly passengers, unaccompanied minors, and other individuals requiring extra support.
Skills : Time Management, Data Entry., Conflict Resolution, Knowledge of Regulations, Communication
Description :
- Kept updated on relevant airport policies, procedures, and safety regulations, always ensuring compliance.
- Participated in training programs to enhance knowledge of airline industry practices, customer service techniques, and emergency procedures.
- Maintained accurate records and documentation of customer interactions, incidents, and feedback.
- Worked closely with the Belt Team Leader to ensure customer requirements were met which included workplace re-allocation and schedule change when necessary.
- Used baggage trolleys, Baggage tractors (after licensed) as well as pallet and container dollies.
- Delivered the baggage to the arrivals belt and unloaded of baggage onto the reclaim belt.
- Delivered the baggage to the Transfer Unit and drop Off Point.
Experience
0-2 Years
Level
Fresher
Education
High School Diploma
Airport Agent Resume
Objective : As an Airport Agent, I efficiently manage the delivery of containers and ensure compliance with safety protocols while reporting any equipment issues or incidents.
Skills : Critical Thinking, Record Keeping, Security Awareness, Stress Management, Record Keeping
Description :
- Ensured equipment was kept clean and tidy and stored in the correct area and manner, shifted baggage from the Lost and Found storage to the Airside storage unit.
- Understood and acted upon all prevailing Airport Notices and instructions / Company instructions.
- Ensured that all Health and Safety requirements are adhered to and the reporting of those that are not.
- Ensured Company procedures, discipline, and performance are met.
- Ensured Airport Security requirements are adhered to.
- Worked in each area of the business as required by the workloads.
- Maintained cleanliness and organization of equipment, managed baggage transfers, adhered to airport notices, and ensured compliance with health and safety regulations.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
