Gate Agent Resume Samples

The Gate Agent job duties include – ticketing and re-booking passengers, assisting passengers, resolving passengers’ concerns, and making sure flight schedules are respected. The Gate Agent Resume mentions the following duties and tasks – checking passenger’s flight tickets, authorizing passengers to board the plane, assisting children, elderly people and those with special needs; opening the gate for the passengers, and helping the passengers in walking down the Jetway and onto the plane. The job description also includes helping with baggage, tagging luggage, and assisting with damaged luggage claims.

Career advancement is bright for those depicting the following skills – excellent communication skills, the ability to lift and move heavy items, patience in dealing with various types of passengers, adhering to uniform code, professional look and appearance; and knowledge of office software. To get qualified a highs school diploma or GED is required.

Gate Agent Resume example

Gate Agent Resume

Objective : To obtain a position in a company where can maximize organizational and customer service skills, in a challenging environment, thus achieving a high degree of work efficiency.

Skills : Customer Service, Microsoft Office.

Description :

    1. Served in both the ticketing and gate areas at the airport.
    2. Required for the use of computers, agents are responsible for all aspects of the ticketing process sells.
    3. Required to operate jet ways to place them in position prior to aircraft arrival also placing the jet bridge on the aircraft.
    4. Responsible for the lifting, opening, closing, and securing aircraft doors.
    5. Required the use of computers and to assist customers with seat availability, gate announcements with regard to the boarding process.
    6. Checked and handled baggage, managing and initiating the boarding process.
    7. Responsible for managing the check-in process ensuring customers have the proper documentation for travel, properly tagging baggage.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School


Gate Agent/Representative Resume

Summary : Candidate with proven leadership and organizational skills seeking to apply abilities and experience to a hospitality management, or management supporting role.

Skills : Integration, Visual Studio, SAP, Customer Service.

Description :

    1. Examined passenger documentation to determine destinations and to assign boarding passes.
    2. Planned routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
    3. Answered inquiries regarding information such as schedules, accommodations, procedures, and policies.
    4. Informed and makes announcements to ensure important information is communicated about their itinerary, flights, and luggage.
    5. Coordinated with an internal resource to ensure passenger information is processed and the flight is dispatched on time.
    6. Accepted passenger's luggage and created and affixes bag labels to ensure proper delivery.
    7. Traced lost, delayed, or misdirected baggage for customers.
    8. Provided customers with travel suggestions and information sources, such as guides and directories.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Information System


Gate Agent II Resume

Headline : Proficient with accounting procedures, enjoy Customers and have other skills to help enhance your company.

Skills : Customer Service, Marketing.

Description :

    1. Planned routes, itineraries, and accommodation details, and compute fares and fees for passengers.
    2. Answered inquiries regarding information such as schedules, accommodations, procedures, and policies.
    3. Assembled and issued required documentation, such as tickets, travel insurance policies, and itineraries.
    4. Communicated with each flight crew and communicate with all branches involved including TSA, maintenance, the local tower, and baggage personnel.
    5. Informed passengers of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
    6. Provided boarding or disembarking assistance to passengers needing special assistance.
    7. Checked baggage and cargo and direct passengers to designated locations for loading.
    8. Traced lost, delayed, or misdirected baggage for customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Gate Agent I Resume

Objective : Experience with successfully managing all aspects of a call center including Sales, implementing, selecting, managing and training staff within Human Resources.

Skills : Basic office equipment, Technical Skills.

Description :

    1. Verified names on passenger manifest or separates portions of passenger's ticket and stamps or marks ticket or issues boarding.
    2. Directed passengers to air-terminal facilities.
    3. Opened gate or allows passengers to board an airplane.
    4. Assisted elderly, disabled, or young passengers to board or depart from an airplane, such as moving passengers in wheelchairs.
    5. Announced flight information, using a public-address system.
    6. Worked with native saber and quick saber programming, gate agent, ticket counter, jet bridge certification.
    7. Handled cash and debit transactions Accomplishments making sure customers get on the flight on time.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Gate Agent III Resume

Summary : Outstanding student seeking a position where can use great organizational and customer service skills to benefit the organization.

Skills : Communication Skills, Management.

Description :

    1. Worked closely with travel agents doing seat assignments and ticketing of itineraries.
    2. Built sales and ticket extensively complex reservations for domestic and international travel using Sabre computer system.
    3. Checked in passengers their baggage handling monies and completing travel itineraries.
    4. Worked at the gate under strict time constraints boarding flight and also re-seating, and re-booking canceled flights.
    5. Controlled agents and proving seats for standby passengers.
    6. Attended and become a Ground Security Coordinator.
    7. Programmed taught by the security team at our airline.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Cosmetology

Jr. Gate Agent Resume

Objective : Seeking an entry-level job in order to further experience in the human services field. Eager to gain more knowledge through new experiences and apply.

Skills : Typing, Medical and Dental insurance.

Description :

    1. Determined flight close-out times and completed and verified flight forms.
    2. Responded politely to passenger complaints regarding ticketing and baggage handling.
    3. Announced flight status updates and information about gate changes over the airport's speaker system.
    4. Processed reservations, coordinated stand-bys, and monitored cabin availability.
    5. Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
    6. Disciplined children and recommended other measures to correct behavior.
    7. Incorporated music and art activities to encourage creativity and expression.
    8. Escorted children on outings and trips to local parks and zoos.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Human Services

Gate Agent/Executive Resume

Objective : Gate Agents work on airports and are responsible for making sure flight schedules are respected.

Skills : Accounts Receivable, Critical Thinking.

Description :

    1. Boarded announcements and posted any schedule changes and cancellations.
    2. Greeted passengers and scheduled standby passengers on the next available flight.
    3. Tracked online bookings and generated regular reports of flight activity.
    4. Answered passenger questions and handled passenger complaints.
    5. Ensured the safety of all flight crew, airport staff, and passengers.
    6. Adhered to TSA Homeland Security federal regulations. Qualified International Travel Seal.
    7. Assisted with passenger check-in Assisted with boarding and disembarkation of inbound/outbound flights Baggage service office.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Nursing

Asst. Gate Agent Resume

Objective : To secure a customer service position in a thriving workforce where education, experience, and character can be a complimentary asset.

Skills : Entry-Level, Administrative Assistant, Profile Administrative.

Description :

    1. Verified names on passenger manifest or separated portion of passenger's ticket or issued a boarding pass to authorize passenger to board an airplane.
    2. Assisted the elderly, disabled, or young passengers to board or depart from an airplane.
    3. Announced flight information using a public-address system.
    4. Responsible for maintaining the safety and security of the ramp at all times.
    5. Monitored customer safety during boarding and deplaning, assisting customers in a friendly and courteous manner.
    6. Directed, assisted and parked all arriving and departing aircraft.
    7. Transferred cargo and luggage to other gates, airlines and to passengers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Flight Attendant

Lead Gate Agent Resume

Headline : Hardworking Client Services Representative whose wide-ranging background includes an airlines customer service representative. Focused on excellent customer service.

Skills : Event Organization and Planning, Computer Literacy.

Description :

    1. Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
    2. Printed itineraries and tickets for an average of passengers.
    3. Monitored compliance with size limitation guidelines for the carry-on baggage program.
    4. Responded politely to passenger complaints regarding ticketing and baggage handling.
    5. Determined flight close-out times and completed and verified flight forms.
    6. Checked baggage and collected baggage charges.
    7. Escorted passengers in wheelchairs from the terminal to the aircraft.
    8. Processed reservations, coordinated standbys, and monitored cabin availability.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration

Associate Gate agent Resume

Summary : Candidate with proven leadership and organizational skills seeking to apply abilities and experience to a hospitality management, or management supporting role.

Skills : Customer Service, Analytical Skills.

Description :

    1. Verified names on passenger manifest or separates portions of passenger's ticket and stamps or marks ticket or issues.
    2. Directed passengers to air-terminal facilities.
    3. Opened gate or allows passengers to board an airplane.
    4. Assisted elderly, disabled, or young passengers to board or depart from an airplane, such as moving passengers in wheelchairs.
    5. Announced flight information, using a public-address system.
    6. Charged with making sure the flights leave on time.
    7. Helped passengers get where they need to go.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
General Studies

Gate agent Resume

Summary : Looking to secure a full-time position where can contribute, organizational skills, along with goal-oriented work ethic in order to contribute to the growth of facility.

Skills : Telephone Skills, Sales Skills.

Description :

    1. Managed all American Eagle Flights at LAX.
    2. Handled all coordination between pilots, crew, ramp staff, operations staff, and load planners.
    3. Handled all customer service issues at the gate.
    4. Helped load and unload passengers on inbound and outbound flights.
    5. Rebooked passengers on canceled and delayed flights.
    6. Assisted passengers with ticket/boarding pass issues/reissues Assist elderly, disabled and young persons to board or deplane an aircraft.
    7. Gave passengers their tickets and loading bags. Make announcements/updates about departures and delays.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.A