The job role of an Appointment Clerk is to answer inquiries and provide information to the general public, visitors, customers and other parties within the organization. The job description and duties included in the Appointment Clerk Resume are – scheduling appointments, indicating in appointment book the forthcoming appointments, calling clients and reminding them of appointments, receiving payments for service provided, receiving callers, updating changes in appointment and informing the authorities about changes or modifications in appointment and executing all other job-related tasks as instructed.
The knowledge needed by the Appointment Clerk includes – knowledge of clerical and administrative procedures and systems, familiarity with principles and practices for providing customer and personal services, knowledge of English, the ability to use all types of office equipment, relevant software knowledge, and a good memory to remember dates and timings. Formal education isn’t mandatory, although a GED or postsecondary qualification will serve the purpose.
Headline : Experienced service-oriented Appointment Clerk with a passion for process optimization, organizational efficiency, and improving customer experience. Primary interests lie in Managed Care and improving health outcomes in vulnerable populations. Seeking an opportunity to use core analysis skills to improve customer service operations within a healthcare delivery organization.
Skills : Microsoft Word, Microsoft Excel, PowerPoint, Access, SharePoint Site Management, SQL Visio, Health Connect
Description :
Upholding Kaiser Permanente's policies and procedures, principles of responsibilities and applicable state, federal and local laws.
Operating in a high volume, highly structured call center environment by responding to incoming calls.
Determining the type of appointment requested or needed, reviews scheduling a mix of various physicians/providers, and them makes appointment utilizing appropriate.
Prioritizing member needs and offering alternatives to members when appropriate.
Utilizing superior customer service skills to provide service to members when diffusing.
Using tact and diplomacy in handling difficult interactions with members.
Determining if calls are urgent or emergent by listening to the member, following.
Establishing guidelines, and then transferring the call to a registered nurse when appropriate.
Composing messages for physician/providers registered nurses or other medical staff.
Experience
5-7 Years
Level
Executive
Education
BS
Junior Appointment Clerk Resume
Objective : Junior Appointment Clerk with an extensive experience in managing and setting appointments via computerized systems, keeping the policy in mind, consistently recognized by superiors and peers for assertive and conscientious work ethic, looking to expand professional experience utilizing education and skills.
Skills : Microsoft Office, Excel, Appointment Scheduling, 41 WPM, CPR & First Aid Certified
Description :
Took information from supervisors regarding cold/warm calling techniques.
Call potential patient by following calling list provided by supervisors.
Greet patient as they pick up the phone and introduce yourself and the company.
Answer any questions that the potential patient asks to the best of ability.
Make sure that the potential patient is not interrupted during conversation or questions.
Take information from potential patient regarding their specific product or service needs.
Jot down all information on a piece of paper or directly on to the company database.
Ask potential patient of a particular time when they will be free to receive calls.
Take information from supervisors regarding cold / warm calling techniques.
Call potential patient by following calling list provided by supervisors.
Greet patient as they pick up the phone and introduce yourself and the company.
Answer any questions that the potential patient asks to the best of ability.
Experience
2-5 Years
Level
Junior
Education
High School
Medical Appointment Clerk Resume
Summary : Dedicated Medical Appointment Clerk passionate and skilled in customer care and support. Proficient in responding to customer complaints, specializing in facilitating customer satisfaction by connecting and communicating fluidly. An energetic and fast learner who is committed to excellent customer service.
Skills : Microsoft Office, Customer Service, Data Entry, Clerical, Phones, Appointment Scheduling
Description :
Scheduled medical appointments and determines patient eligibility for services.
Supported PCM by name processing for appointments and appropriate access to care timeframes during allocation of standard appointment types.
Validated the eligibility through appropriate booking through Defense Eligibility Report System (DERS).
Maintained appointment schedules using the Composite Health Care System (CHCS)or AHLTA.
Utilized CHCS/AHLTA system tools (detail codes, freezing slots, and Tricare online usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
Validated basic CHCS patient demographic information prior to booking an appointment for patients and made required updates.
Called patients as needed to schedule, reschedule, and/or cancel appointments.
Promoted consult/referral specialty medical care within the MTF or at civilian facilities.
Experience
10+ Years
Level
Management
Education
College
Jr. Appointment Clerk Resume
Objective : A self-motivated and hard-working Jr. Appointment Clerk who is able to cope well under pressure. Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations. Detail-oriented, resourceful and highly organized. An energetic and fast learner who is committed to excellent customer service.
Skills : Office Copiers, Fax, Scanner, Printers. Meditech And Health Connect (EPIC) Database EPIC EMR Systems, 10key, 45WPM, Word And All Office Applications
Description :
Determined the type of appointment needed, determined appointment availability and schedule appointments.
Prioritized members need and offer alternatives to the member when appropriate.
Determined if calls are urgent or emergent and refer to RNs as appropriate following established guidelines.
Composed messages to providers or other medical staff based on member requests.
Utilized databases to give information to members and other callers as requested.
Notified the members of appointment/scheduling changes by telephone as directed.
Contacted the appropriate department to obtain medical record numbers of new enrollees.
Assisted in resolving problems related to duplicate medical record numbers.
Served as resource persons to co-workers and assist in problem-solving.
Experience
2-5 Years
Level
Junior
Education
College
Appointment Clerk Resume
Objective : Appointment Clerk seeks to contribute to organizations visions and goals. I enjoy improving efficiency, encourage use of electronics and computer skills, and meeting deadlines. I am fluent in English and Spanish. At previous positions, I was answering more phone calls than others in the department, improving production of expected calls, minimized the time it took to write out the master schedules using technology to improve efficiency and meeting deadlines.
Skills : Customer Service, Clerical Duties, Scheduling Via Computerized System
Description :
Answering phones to determine the type of care acute, urgent care, or future a patient requires.
Providing superior customer service to patients, clients, and visitors in office and over the phone, providing information and direction to ensure positive and quality experience.
Providing the patients with information and guidance including clinic policies and procedures, resources, and general insurance inquiries.
Managing the clinic schedule to ensure smooth patient flow and allowing the clinic to serve an adequate number of patients, including appointment scheduling and confirmation.
Managing the patient demographics and HIPAA information in accordance with confidentiality and privacy practices and regulations.
Maintaining the clinical safety and security policies, including access to restricted areas.
Employing problem-solving and conflict resolution skills to provide effective and creative solutions resolving patient complaints.
Experience
2-5 Years
Level
Entry Level
Education
Business Management
Appointment Clerk I Resume
Summary : Responsible Appointment Clerk I. Passionate and motivated, with a drive for excellence. Seeking an opportunity where I will be able to utilize my strong organizational skills, educational background, and exceptional people skills, which will allow me to grow personally and professionally.
Skills : Public Safety And Security, Active Learning, Active Listening, Judgment And Decision Making, Customer And Personal Service, Clerical, Critical Thinking, Telecommunications
Description :
Consistently adapted to changes while averaging quality scores of 99% with minimum errors.
Assisting with training and mentoring of new clerks while promoting unity amongst team members.
Making sure that the truckers receive their load information on a day to day basis.
Handling the brokerage side of getting loads for our company and discussing prices with other trucking companies.
Calling customers and scheduling delivery dates and times while following company guidelines.
Communicating with dispatch regarding any special requests on deliveries.
Initiating reconsignment process when customer requests change of address for delivery.
Answering the incoming calls and place outgoing calls relating to the service center.
Performing general customer service by responding to emails, the status of shipments, helping customer correctly fill out a Bill of Lading (BOL) and label freight, etc.
Experience
10+ Years
Level
Management
Education
Certification
Appointment Clerk I Resume
Summary : Skillful Appointment Clerk completed varied clerical assignments, provided valuable customer care services, and performed administrative assistance tasks throughout the career in an office environment. Seeking to secure a challenging and rewarding position as a Clerical Assistant in health care industry. Strong ability to work in a fast pace environment and perform well under pressure. Fast, efficient and reliable.
Insured patients had appointments and/or messages sent to providers, had prescriptions requested in pharmacy and patients questions are answered in a timely manner.
Responded to incoming calls, applying critical thinking to complex guidelines, and using multiple call center specific systems.
Determined the type of appointment requested or needed, reviewed scheduling mix of various physicians/providers, and then made an appointment following appropriate guidelines.
Prioritized the member needs and offered alternatives to members when appropriate.
Utilized superior customer service skills to provide service to members when diffusing difficult member encounters.
Used tact and diplomacy in handling difficult interactions with members.
Responded in a courteous and professional manner to general questions, using online databases to provide information to any member or other personnel calling the center.
Experience
10+ Years
Level
Consultant
Education
High School
Appointment Clerk Resume
Objective : Motivated Appointment Clerk seeking employment in the administrative field where I can utilize my compassion and excellent interpersonal skills. Motivated customers to come in and not to worry about their credit issues. Followed up with all customers to makes sure we provided the best of services.
Skills : MS Word, Excel, Access, PowerPoint, Outlook, Internet Savvy, Employee Supervision, Employee Training, Customer Service
Description :
Performed a variety of duties pertaining to patient appointments.
Ascertained the patients need for routine appointments and scheduled appointments according to need or under the direction of medical staff, referred to medical staff as appropriate.
Verified health plan and/or non-plan financial status, checked for delinquent accounts.
Informed patient & referred to the appropriate area, explained the provisions of annual co-payment maximum, coinsurance and/or deductibles policies to patients/customers.
Operated current office equipment & other cash related equipment, assured all equipment in cashiering area are operating in an acceptable manner.
Assessed the status of equipment malfunctions, resolved when appropriate.
Reported any unresolved problems appropriately and notified lead or supervisor.
Served as a clerical resource and contact person to staff as appropriate.
Experience
2-5 Years
Level
Entry Level
Education
Certification
Appointment Clerk Resume
Headline : Accomplished and experienced Appointment Clerk centered professional with over 6 years of experience. A self-motivated leader with customer service skills that enjoys customer interaction and providing complete customer satisfaction. A dependable and reliable career professional seeking an opportunity to demonstrate my skills, experience, and commitment to job excellence for management advancement.
Skills : Microsoft Office, Typing, Organizational, Employee Supervision, Employee Training, Customer Service
Description :
Scheduling general and sub-specialty outpatient appointments, ensuring no conflict in schedules.
Handling and entering sensitive HIPAA information, medical issues and concerns with discretion, orally and in writing, including triage calls and stressful situations, updating prescriptions via telephone or in person.
Ensuring that the families get appropriate and timely responses to their inquiries.
Obtaining, identifying information and determining the nature of patients concerns information into the database.
Updating and checking the health information for accuracy, ensuring information is sent to appropriate parties.
Maintaining discretion and courtesy at all times in interactions with families, co-workers, and medical personnel.
Using the knowledge of hospital policies and federal requirements to perform services.
Supporting military families and their dependents in this healthcare facility's general and sub-specialty pediatric clinics.
Performing data entry, research and customer service with accuracy and discretion.
Experience
5-7 Years
Level
Executive
Education
Diploma
Appointment Clerk Resume
Headline : Self-motivated and results oriented Appointment Clerk who is flexible, highly organized and excels in fast-paced environments with strong attention to detail and integrity. Strategic relationship/partnership building skills listen attentively, solves problems creatively, and uses tact and diplomacy to find common ground to achieve win-win outcomes with exemplary customer relation and team building skills.
Skills : Microsoft Office, Critical Thinking, Interpersonal, Problem Resolution, Listening With Empathy, Database Management
Description :
Performed day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
Verified the upcoming patient’s eligibility, co-payments, and open balances, and calls to remind/confirm appointments.
Provided information to Clinic callers according to the Clinic’s Policies and Procedures.
Transferred calls as needed, worked with answering services and Finance and Administration Manager to ensure adequate phone coverage at all times.
Welcomed and greeted patients/clients/visitors to the clinic in a manner that is helpful and friendly.
Determined the purpose of visit and direct patients/clients/visitors to appropriate person or location.
Scheduled patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by agency requirements.
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