Appointment Coordinator Resume Samples

Description :

1. Greeting visitors, patients and parents entering the practice, alerting all appropriate staff of patient arrivals.
2. Scheduling and adjusting the patient appointments to maximize the patient care and reach practice profit target.
3. Establishing, maintaining and keeping the patient files and records up to date.
4. Upon appointment contacting each patients insurance to verify coverage/covered services to maximum payment out each visit.
5. Using the computer, fax, credit card machine and scanning all documents into the correct center.
6. Registering new patients and ensuring all required documents are completed.
7. Opening, sorting and distributing mail and ensuring mail is ready to be sent out.
8. Posting personal checks that are received by mail as well as the time of service.
9. Regulating yearly insurance payments (so patients do not go over yearly maximum).
10. Batching all insurance claims includes appropriate documentation for a claim to receive payment.
11. Checking answer machine morning and after lunch and distributes messages as necessary.

Experience

10+ Years

Level

Consultant

Education

High School

Description :

1. Answering the telephone using positive, professional communication.
2. Use of auto answer phone system with high call volume average over 100 calls per day.
3. Answering questions and offering information as requested to provide patient-focused services and a positive representation of the orthopedic practice.
4. Registering the patients, obtaining and entering the accurate demographic information into Athena EMR computer system.
5. Verifying the patient health insurance information and eligibility while working closely with the billing team to ensure proper referral is obtained as needed for the patient visit.
6. Communicating with medical practices and insurance companies (i.e. Patients primary care physicians, visiting nurse, nursing homes, workers compensation, etc.) to obtain necessary documents for patients appointment.
7. Scheduling the patient appointment by triaging patient problem with compassion and using appropriate questioning about injury or condition and history of treatment to schedule with an appropriate physician according to protocol.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Prepared, verified, and completed the new and recalled patients charts, referrals, and x-rays prior to appointment.
2. Managed doctors schedule: meet, greet, and seat patients to maintain the office schedules flow.
3. Checked-in patient prior to scheduled surgery collected co-pay and made a post-operative appointment.
4. Schedule appointments for new and recall patients such as pre-operative and post-operative.
5. Kept a track and followed-up on scheduled patients missed and canceled appointments.
6. Answered phone calls, checked phone and fax messages, and email correspondence with patients and other dental practices.
7. Scanned, filed, and entered the patient records and information in the database.
8. Maintained a clean and professional working environment for front office areas and waiting room.
9. Contributed to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers, and payers throughout the patient's healthcare experience. 

Experience

10+ Years

Level

Management

Education

Certification

Description :

1. Scheduling appointments for new and returning patients in a timely manner with duke a provider while providing excellent customer service.
2. Answering multiple calls per day while addressing patient inquiries in reference to their scheduling needs.
3. Registering the new patient information into the system prior to a new appointment being created and linked to the account.
4. Printing and reviewing the patient referrals from outside clinics and hospitals for new and returning patient appointments.
5. Fax referrals to designated departments for completion of referral request.
6. Reviewing the in-basket and work queue daily for patient, staff, and providers and respond accordingly.
7. Updating the patient demographics and insurance information to ensure correspondence and billing.
8. Training new employees and providing them with the materials and knowledge needed to perform their job to the best of their ability.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Worked on setting up follow-up appointments for patients, updating doctors schedules when they take vacation time along with communicating with multiple departments throughout the clinic health system to ensure patients are scheduled for further testing or follow-up appointments based on their scheduling needs.
2. Managed the receptionist area, including greeting visitors and responding to telephone.
3. Made copies, sent faxes and handled some incoming and outgoing correspondence.
4. Cooperated with Medicaid and private insurance providers to resolve billing issues.
5. Registered new patients and scheduled established PT’s using the Dentrix system.
6. Checked dental eligibility and benefits using different online insurance portals.
7. Explained to PT’s their benefits (deductibles, maximums, out of pocket costs for treatments/procedures. Answered heavy volume of calls. Utilized a fax, scanner, copier.

Experience

10+ Years

Level

Consultant

Education

GED

Description :

1. Providing support in several areas such as the clinic front desk, imaging, and scheduling call center and registration.
2. Continually communicating with staff via email and ensuring appropriate coordination of appointments.
3. Navigating several different computer systems to ensure appointments are scheduled according to patient and physician recommendations.
4. Collecting and updating the patient demographics while ensuring HIPPA guidelines are maintained during scheduling and registration.
5. Communicating with patients and their families in order to provide exceptional service and guarantee satisfaction.
6. Delivering inquiries/messages intended for other personnel and departments promptly.
7. Submitting the next day customer appointment paperwork to the appropriate individuals each evening.
8. Responding to guests emails and set up their appointments for them as requested.

Experience

10+ Years

Level

Consultant

Education

Certification

Description :

1. Greeted visitors, found out their purpose of visit, and ushered them to the right department.
2. Answered incoming calls and provided details about automobile services and scheduled appointments to customers.
3. Confirmed with customers about service appointments, and rescheduled missed appointments.
4. Maintained visitors register and ascertained it includes name, contact details, type of vehicles, in and out timings, the purpose of visit, etc.
5. Answered phone calls within three rings and ensured the call is forwarded promptly and the caller is not kept waiting for a long time.
6. Communicated additional information provided by the service department to customers.
7. Confirmed, canceled, and or moved appointments. Issued appointments to call center based on customers zip code. Spoke directly to representatives regarding appointments, using Google.
8. Tracked technician hours and submitted to Service Manager General Manager daily.

Experience

2-5 Years

Level

Junior

Education

Technology

Description :

1. Effectively managed high-volume inbound and outbound customer calls-set an appointment as needed.
2. Developed multi-point inspection sheets, run service lane reports and highlight notable information for next-day appointments.
3. Looked up recalls, verify availability of parts and set-up appointments.
4. Assisted the warranty administrator with the submission of warranty claims for payment.
5. Managed 5 to 6 rental vehicle fleet. Maintained the paperwork until the vehicle is returned and paperwork is complete.
6. Displayed excellent communication skills and telephone etiquette.
7. Answered incoming calls-identifies self and company. Pre-registered, faxed reports, scanned the documents.
8. Entered accurate information in epic for appointment scheduling, rescheduling, cancellation and comment entry. 
9. Engaged the customers in a friendly, energetic tone/schedule appointments for vehicle maintenance and repair.

Experience

5-7 Years

Level

Executive

Education

High School

Description :

1. Greeted, registered, and assisted patients and families in a professional manner.
2. Scheduled patient appointments for over 35 doctors according to patient specification and physical treatment needed.
3. Conducted pre-certification to ensure coverage for appointments and medical care.
4. Daily data entry of medical appointments, special instructions, patient information/ jurisdiction, and pre/post-operative instructions, faxing.
5. Received incoming patient referrals assessed needed treatment and made appropriate outbound calls to schedule an appointment.
6. Provided excellent customer service being sensitive and utilizing discretion in the disclosures and cares of the customers.
7. Answered phone calls, provide information and transferred calls appropriately in a courteous and professional manner.
8. Faxed copy authorizations, medical forms, and prescriptions.

Experience

7-10 Years

Level

Senior

Education

High School

Description :

1. Registering the patients prior to MRI scan by reviewing demographic, insurance and physician information.
2. Scheduling appointments with patients and then confirm the information with the ordering physician.
3. Assembling patient charts for appointments checking that it is complete with the Physician orders, lab work, imaging reports and operating room notes on valves or other.
4. Calling physician office or hospital floor when necessary to alert them that a report is.
5. Scheduling appointments, answer phone calls, check in patients, interact with patients, their families, and staff members.
6. Taking payments, mail letters, work with other facilities and use of phones, computers, and various office equipment.
7. Utilizing Dolphin management, helped patients schedule appointments and ran reports to follow up with patients that were due for appointments.
8. Managed general email account which included processing correspondence from other dental professionals including letters, referrals, and x-rays - entered x-rays into Dolphin imaging.

Experience

10+ Years

Level

Consultant

Education

Associates