Teller Supervisor Resume Samples

A Teller Supervisor also referred to as a Teller Manager or Head Teller undertakes the job of supervising the tellers working at banks. The most common work activities depicted on the Teller Supervisor Resume include the following – processing cash and check transactions, training new hire employees, assisting customers with their banking needs, scheduling teller staff, managing vault and conducting monthly audits; implementing corporate and departmental policies and procedures; balancing and replenishing the ATM; monitoring and reviewing banking center security procedures; and controlling access to vault and teller cash drawers.

Banks hire applicants possessing the following skillsets – cash handling skills, strong communication skills, the ability to multitask; and high level of attention. To the minimum a high school diploma is required, however, preference is given those with a college degree in accounting or finance, along with multilingual skills.

 

Teller Supervisor Resume

Headline : Provides well-rounded customer service through utilization of my strong communication skills, sales experience, and my deep knowledge of the banking industry and working with the public.

Skills : MS Word, Excel, Outlook, Power Point, FEMA Nemis Software, Egrants Program, Metastrom Program, Orical Financial Program.

Description :

    1. Processed loan applications for approval and denial, performed collection efforts for the Branch.
    2. Experienced and well qualified Loan Officer in processing and closing of Retail/Commercial loans.
    3. Reviewed loan applications for approval and or denial.
    4. Collected all necessary information and documents from parties regarding the loan application.
    5. Secured information for credit Reports, and customer profile.
    6. Handle all collection process for the entire branch.
    7. Processed all retail and commercial loans and approved lines of credit.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Management Training


Teller supervisor - Part Time Resume

Objective : Highly motivated, detail-oriented, focused individual with the desire to further my career with an organization that will utilize my education and experience to benefit mutual growth and success.

Skills : Ms Word, Sales, Training.

Description :

    1. Include creating procedural forms to be used by the bank's teller staff.
    2. Maintain a strong knowledge of bank products, services, procedures, and regulatory requirements in order to assist staff members with questions and difficult or complex tasks.
    3. Review deposit holds and other infrequent or complex tasks to ensure accuracy prior to providing information to customers or forwarding to other areas of the bank.
    4. Successfully audit the branch monthly and train bank staff on the Cleartouch teller program.
    5. Responsible for the supervision and ongoing training of teller staff and all branch functions associated with processing customer transactions and providing routine bank services.
    6. Organize branch files and maintain order within multiple branch settings.
    7. Provide strong support for other employees and regularly discuss customer service goals and concerns with staff.
    8. Mentor and train new hires on bank routines and procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science


Teller Supervisor - Full Time Resume

Summary : Highly qualified Teller Supervisor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Personnel computers, Helping customers, microsoft office, email, multi functional printer/scanner/copier.

Description :

    1. Performed monthly and quarterly cash audits on tellers to roadblock any potential theft and remain in sync with bank and FDIC guidelines.
    2. Reviewed operational and security reports monthly to ensure compliance by all branch employees and identify any possible hazards or security breaches.
    3. Managed staff of 3-5 employees to further develop operational knowledge of financial industry.
    4. Delegated tasks to tellers to maintain a "fresh eye" aspect and to help remain in accordance with bank and federal policies regarding security and operations.
    5. Scheduled monthly training sessions with bank personnel to communicate or update any new security policy and ensure new personnel are trained accordingly.
    6. Supported Branch Manager on daily operations regarding ATM balance, vault processes, change orders, and potential loan customers.
    7. Provided daily coaching and development of tellers to guarantee accuracy and confidentially of all transactions.
    8. Monitored of disbursements of loan proceeds to new and existing customers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Of Arts

Teller Supervisor/Teller Manager Resume

Headline : Salon Owner/Operator this position is highly, energetic, outgoing, and very detailed oriented. Handles every aspect of the business responsibilities from payroll, inventory, hiring, taxes, expert in the field of the beauty industry, and customer service, Reliable and friendly store manager who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

Skills : Microsoft Office, Microsoft Word, Customer Service, Cash Handling.

Description :

    1. Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions.
    2. Performs a variety of teller and leadership duties involving a minimum staff of three tellers and clerks.
    3. Incumbents work with independence in coordinating and assigning work and resolving problems for subordinate tellers.
    4. Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
    5. Prepares work schedules and prioritizes work.
    6. Answers questions and resolves difficult or complex problems presented by tellers or other staff.
    7. Ensures adherence to university policies and procedures concerning teller functions.
    8. Examines tellers' reports of daily transactions for accuracy.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MBA In Marketing

Teller Supervisor/Vault Teller Resume

Objective : Highly qualified Teller Supervisor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Operations,Customer Service, SkillsWord ProcessingMicrosoft Office ,Excel RecruitingManagement.

Description :

    1. Assign and control activities of tellers in a highvolume, multiteller environment in the processing of cash and noncash transactions and in the maintenance of corresponding records.
    2. Investigate and report overages and shortages in accordance with internal procedures and policies.
    3. Supervise branch work, teller recap, and reports.
    4. Ensure compliance with bank policies and procedures.
    5. Independently update new hire paper work, manage new hire orientation, and train new hires.
    6. Work with Branch Sales Manager to ensure satisfactory staffing and teller training.
    7. Present monthly audit and provide input to manager on personnel decisions, such as hiring/firing, performance appraisals, and salary adjustments.
    8. Prepare work schedules and assign teller stations weekly.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Business Management

Teller Supervisor/Banker Resume

Headline : Highlights Exceptional customer service Leadership Safe and vault operation Great communication skills Team player Reliable Organized Goal oriented.

Skills : Customer Service, Conflict Resolution.

Description :

    1. Supervised the daily functions and activities of the teller team.
    2. Ensured teller sales and service goals are met.
    3. Researched and resolved customer issues on personal savings, checking and line of credit accounts.
    4. Delivered prompt, accurate and excellent customer service.
    5. Reported daily averages and shortages to the operations department.
    6. Ensured compliance of best practices and banking procedures.
    7. Received regional branch recognition award for outstanding customer service.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business

Teller Supervisor/Lead Teller Resume

Summary : Looking to advance my experience and customer service abilities. An organized self-motivator who has earned fast-track promotions through a proven record of achievement. Versatile, energetic professional with experience in customer service, cash handling, and management. Keen ability to evaluate situations and provide a well defined solution. Outstanding hands-on leader who motivates, and goes above and beyond to ensure consistent results higher than expectations.

Skills : computer skills. multi-tasking, operating telephones.

Description :

    1. Directed teller staff and teller operations while supporting policies, procedures and processes within the branch.
    2. Perform teller duties which include d, scheduling, auditing, customer service, ATM, LOOMIS shipments, foreign currency, foreign collections, bond redemption, reconciliation of branch operation, proofing work for errors, research teller general ledger reports, and teller training.
    3. Responsible for balancing vault, and teller drawer.
    4. Key teller duties: deposits, process loan payments, cashing checks, TT&L payments, withdrawals, and cash advances.
    5. Manage all teller related tasks and ensures branch operational and compliance-related tasks are completed.
    6. Served as liaison between branch and Regional Operations Manager.
    7. Distributed information on procedural and operational changes/updates to branch staff.
    8. Supported the sales process through referrals, conducting observations and coaching teller staff.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Cosmetology

Teller Supervisor/Financial Service Representative Resume

Headline : Organized and detail-oriented receptionist with 6 years of cash handling and customer service experience. Understands general accounting and finance concepts. Bank Teller offering speed, accuracy and mathematical skills. Exceptionally customer and service-oriented. Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.

Skills : Excellent Communication.

Description :

    1. Supervises the day to day operations of a retail branch bank.
    2. Primary responsibilities include coaching and development of teller staff including developing daily, weekly, monthly and yearly development and action plans.
    3. Conducting confidential customer transactions, overseeing regulatory audit requirements, staff scheduling, ensuring that all rules and regulations are being followed by branch staff and that general branch appearance standards are met.
    4. Work with branch staff as policies evolve to ensure that entire staff knows and understands changes.
    5. Work with disgruntled and distraught customers to work towards conflict resolution in regards to checking, savings and lending products including fee resolutions.
    6. Evaluate customer lifestyle and council customers on best products and services.
    7. Provide proper documentation for customers requesting verification of assets and assist in setting up budgets.
    8. Manages time and customer workload to ensure that customer needs are being met the first time.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Teller Supervisor/Personal Banking Counselor Resume

Objective : Seeking a challenging and rewarding career in a diverse environment where my strong work ethic, education, and expertise can be used to help promote the mission and exceed team goals.

Skills : Management, Inventory, Customer Service, Biligual in Spanish.

Description :

    1. Appointed Branch Operations Manager, oversee branch operations and compliance.
    2. Maintain up-to-date checklists of all branch functions, assign specific duties and responsibilities to staff members, and ensure tasks are accurately and efficiently completed, following procedures established by the Senior Branch Operations Specialist.
    3. Rotate duties to ensure all staff members are able to perform all tasks.
    4. Schedule staff in the most efficient manner, insuring adequate coverage based on customer traffic while not overstaffing.
    5. Ensure that staff members are familiar with all manuals and reference materials, forms and procedures are up-to-date, and stations are neat and appropriately stocked before opening for business.
    6. Maintain a strong knowledge of bank products, services, procedures, and regulatory requirements in order to assist staff members with questions and difficult or complex tasks.
    7. Review deposit holds and other infrequent or complex tasks to ensure accuracy prior to providing information to customers or forwarding to other areas of the bank.
    8. Monitor Daily Cash Balancing information from Customer Service and assist tellers in resolving differences making sure that appropriate offage checklists and procedures Track offages in the branch general ledger over and short account and maintain the teller offage spreadsheet.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Administration

Teller Supervisor I Resume

Objective : Highly qualified Teller Supervisor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Administrative, Customer Service, Filing, General Office Skills, Microsoft Office, Office, Problem Solving, Receptionist, Windows 7.

Description :

    1. Provided leadership and direction to a team of tellers with oversight of all vault operations, transaction processing, window services, safe deposit services and administration.
    2. Supervised the processing of deposits, withdrawals, loan payments, safe deposit payments, ATM transactions, money orders, savings bonds, travelers checks and other transactions.
    3. Trained employees in needs profiling for consumer and business customers, specifically promoting payroll check cashing services for local companies with five or more employees.
    4. Managed counting of bulk/vault cash, reconciliation of teller drawers, reversal of service charges, auditing of cash/procedures and resolution of customer disputes.
    5. Ordered branch funds weekly and provided ongoing training for new/existing tellers.
    6. Investigated root cause and resolve issues for all cash drawer and transaction discrepancies.
    7. Responsible for meeting a variety of financial needs for VIP accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Teller Supervisor II Resume

Summary : Seasoned professional whose honesty and integrity provides effective leadership. I am a confident, hard-working employee who is committed to achieving excellence. I am seeking a managerial position in the Auburn area which utilizes my work, volunteer, and educational experience.

Skills : Microsoft Office, Computers, Phones, EHR, medical terminology, insurance standards, HIPAA.

Description :

    1. Assumes the responsibility for branch operations.
    2. Provides direction and guidance for branch staff on operational/regulatory procedures.
    3. Ensures compliance with operational, security, and audit procedures and timely completion of Audit tasks.
    4. Responsible for fraud loss research and processing of charge offs.
    5. Accountable for daily NSF review/weekly overdraft monitoring.
    6. Responsible for managing, staffing and scheduling of the Tellers.
    7. Trains new Tellers on policy and procedure.
    8. Observes and provides coaching to Tellers to enhance referral and operational effectiveness.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Teller Supervisor Resume

Objective : Corporate Business Office, Administration, Payroll and Call Center Trainer. I am an eager individual who is ready to learn, I adapt easily to a change in any environment. My ideal employer would be someone that can empower all the skills that I have acquired and allow me to further enhance my skills. I look forward to a challenge and hope to make a difference in my workplace.

Skills : Microsoft Office Applications, Episys.

Description :

    1. Pulled and reviewed the bank's ACH & EFT reports and take action as needed.
    2. Reviewed and solved exception items as (insufficient funds & over drafts).
    3. Processed live customer transactions and general ledger tickets.
    4. Opened up new accounts CD's, Savings, and Checking.
    5. Made inbound and outbound calls to promote bank products and improve customer service.
    6. Handled 60-70 calls from customers and other banks daily.
    7. Attended various networking events to market bank to the public.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business Administration