Description :

1. Manage and direct all aspects of Equal Employment Opportunity, Business Management, and Human Resource training utilizing current delivery methods and media to include webcast, webinars, video, and classroom instruction.
2. Prepare and develop lesson strategy and curriculum in accordance with current training methodologies, theories, and practices.
3. Review course critiques using relevant methodologies to ascertain the effectiveness of course content and quality of instruction.
4. Oversee instruction content and ensure training is incorporated in the organizations overall learning objectives.
5. Assist in the development, management and implementation of policy, plans, standards, and procedures for the management and direction through curriculum development based on evidence-based learning.
6. Provides technical expertise and consulting assistance to educate others, also serves as a training and education adviser to the supported organizations.
7. Serves as training consultant and adviser for group practice management by assisting in establishing policy and curriculum on matters pertaining to training and leader development.
8. Analyze data to identify objectives trends, inter-relationships, and problems and to ensure compliance with applicable policies and procedures.
9. Resolve complex and highly visible problems requiring sound technical judgment in the area of responsibility and expertise including course content, training, budget, personnel, and operations.
10. Presents orally or in writing information and decision briefings and reports on findings and conclusions.

Experience

10+ Years

Level

Senior

Education

Business Administration

Description :

1. Responsible for developing, organizing and conducting sales training programs across the Field Sales Organization.
2. Provide culinary trends, insights, feedback, and best practices to the Sales Planning & Strategy team and cross-functional partners.
3. Support the development of the right platforms and tools to achieve profitable growth.
4. Synthesize, organize and leverage relevant channel and key customer insights, experiences and concepts into impactful training modules that assist in the delivery of the Sales AOP.
5. Creates and implements divisional "train the trainer" sessions for Field Sales teams.
6. Develops and updates all training and solutions selling tools in support of product launches.
7. Managing the Military Directors for three major brokers and handling the prime vendors and distributors.
8. Develop strong relationships with key prime vendor military contacts to drive both appropriated and non-appropriated volume.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Oversee and manage all the instructor-led, web-based e-learning, and on-the-job training curriculums and activities including needs analysis, job analysis, course development, assessments, planning, logistics and delivery method for an 80-employee organization.
2. Collaborate with managers and employees to reach company goals.
3. Management of one trainer in the department.
4. Reduced member complaints related to employee product, policy, and procedure knowledge from 75% to 0% by creating and implementing unique training, assessment, and coaching techniques.
5. Designed the Performance Management and Individual Development Plan process and related training ensuring goal development and attainment in each department as well as individual career planning.
6. Performance consulting with business partners at all levels to conduct needs analysis in order to identify, prioritize, and align employee training and development needs with mission objectives and department goals.
7. Consulted and coached managers and team leaders to improve productivity and reduce turnover by focusing on teamwork, continual process improvement, motivation, employee development, talent planning, leadership models, and rewards and recognition in order to meet their annual goals.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Reviewed employee performance, including the ranking of sales associates as well as managers and gave quarterly reviews to corporate via written correspondence as well as presentations with suggestions for improvement in needed areas.
2. Analyzed market trends; researched correlations between merchandise specs and return rates.
3. Instrumental in recruitment and training process including screening meeting with and recommending most qualified candidates to the district hiring manager, leading 8-week training program, scheduling and coordinating travel and lodge for required training and quarterly updates of new merchandise and sales approach.
4. Daily functions include face to face customer service, calling customers and resolving issues, maintaining performance records on all employees, enforcing corporate regulations.
5. Organizing a schedule for 15+ employees and preparing and discussing monthly planners with individual stores within the district including budgets, products, sales quotas, and new hires.
6. Spearheaded bonus program which resulted in an increased profit margin from 42% to 49.5% by restructuring the product testing process to include trial purchases from the organization.
7. Implemented and supervised the non-profit Love Fund program on behalf of the company that provided products for children in the community; oversaw more than $100,000 in donated merchandise.

Experience

2-5 Years

Level

Executive

Education

Master Of Business

Description :

1. Incorporated training methodology to execute, annual HR, QA & safety training per corporate, ISO, and OSHA compliance requirements for 300+ employees.
2. Responsible for an employee training plan, process & procedure alignment.
3. Designed, developed and implemented New Employee Orientation program with supporting cross-functional management team maximizing material content effectiveness and training consolidation and duration implement from 5 days to 3.
4. Established and directed Certified Quality Operator program developing 48 qualified candidates in compliance with corporate quality assurance policy.
5. Decreased safety recordable injuries by devising successful program trainer/operators in collaboration with OSHA qualified training provider increasing the certification of industrial truck trainers from 4 to 18 (6 per shift across 3 business units).
6. Created, customized, implemented and managed comprehensive MS Access database to manage training plans, skills matrix, and training budget to facilitate execution of annual training objectives attaining 95% attendance target and cross-operational skill balancing.
7. Designed standard pictorial operating procedures and OJT tools to ensure job-specific safety, quality, and basic operations are trained and documented in compliance with training requirements reducing training duration from 30-45 days to 2-3 weeks.
8. Developed, implemented, and managed to pay for performance training program and comprehensive manufacturing operator training system.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Follow up with medical providers to ensure the timely response of documents to minimize lost time and days away from work injuries.
2. Provide training on the knowledge, skills, and attitudes necessary to reach the organization's performance goals.
3. Developing a comprehensive safety training plan for every employee in the organization with the ultimate goal of lowering Workers Compensation costs.
4. Assess and analyze all safety training materials and HR safety policies and provide recommendations to ensure compliance within CARF and OSHA Regulations.
5. Verify policies and procedures are being followed to ensure the timely response of action items.
6. Meet with Safety Committee members in all three counties to allow open discussion of safety concerns and ensure accountability/responsibility from all Team members.
7. Lead accident investigations to discover the root cause and develop mitigations and safe work practices to prevent future occurrences.
8. Implement monthly safety topics to engage field level workers on the importance of workplace safety.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Customized training programs, researching and implementing an internal consulting program focused on Managing by Objectives, replacing the existing off-the-shelf solution with one tailored to rapidly changing needs and technology offerings.
2. Led a team of 24 training specialists, serving as a member of the leadership team and training senior staff, contributing to weekly management meetings, and developing and implementing first-time training and train-the-trainer programs.
3. Facilitated courses on such topics as leadership, change management, communications, negotiations, coaching, and counseling.
4. Served the training needs of staff within call centers, field sales and service positions, and headquarters.
5. Hosted workshops and multi-day classes in diverse environments including site- and field-based settings, and the Training Command Center at regional and national conferences.
6. Contributed to organizational development and effectiveness through semiannual reviews of the Training Department, advising the Section Leader and Unit Manager Roundtables.
7. Implemented a 40-hour Train-the-Trainer Program and developed a competency-based curriculum to address the diverse needs of new associates, managers, and leaders.
8. Competitive vendor selection through the initiation of RFP processes, reviewing proposals, selecting best-fit partners, negotiating contracts, and managing vendor relationships.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Arts

Description :

1. Responsible for developing, implementing and evaluating training programs for the organization including, but not limited to, safety and regulatory compliance, and leadership and management.
2. Worked closely with senior management and external stakeholders to develop process measurements for new equipment, including Engineering Acceptance Forms, Line Start-up Procedures, and Training and Performance Assessments prior to installation and use.
3. Manage tracking database of staff training records.
4. Conducted annual safety training and assisted with Hazard Analysis and Critical Control Points (HAACP) and Good Manufacturing Procedures (GMP) training to drive excellent scoring on annual quality certification audits.
5. Conducted annual audits to ensure the organization's compliance with the Occupational Safety and Health Administration (OSHA) and Kroger work standards.
6. Developed impact maps from the assessment of employee skill-based competencies to ensure the training program is commensurate with expected productivity, revising programs as necessary to create a highly engaged workplace culture.
7. Developed scorecards and action plans of the training program to assess return on investment (ROI) and monitor spending against the organization's budget.
8. Conducted needs assessment and identified suitable training solutions via multiple delivery methods, including CBT (Computer Based Training), multimedia visual aids and tabletop display boards.

Experience

7-10 Years

Level

Management

Education

Bachelors Of Science

Description :

1. Managed and coached a team of ten full-time and fifteen flexible Training Specialists to deliver against training plans, ensuring achievement of learning objectives related to Customer Relationship Management.
2. Accountable for the definition, analysis, design, development, deployment, and delivery of training programs for associate, leadership, and technology-related programs.
3. Supported the project plans to add four new client customers including managing the training project, developing training curriculum, implementation, execution, and analysis of training plans.
4. Collaborated with Workforce Management, Account Management, and Operations Management to analyze staffing requirements and provide training support to meet the required customer/client needs.
5. Directed and coordinated overall planning and execution of training and development programs, courses, and activities related to Customer Relationship Management.
6. Supervised and scheduled training and performance assessments to specifically identify the effectiveness of the training curriculum and perform a needs analysis to make appropriate recommendations.
7. Developed standard best practices, business processes, templates, and documentation standards to support all training department activities.
8. Collaborated with Sales and Operations Management to create value-added training sessions and materials to meet the clients' expectations.

Experience

2-5 Years

Level

Executive

Education

Master Of Science

Description :

1. Managed all employee relations and training for the hotel as well as assisted the Director of Human Resources with employee counseling, mediation and dispute resolution.
2. Strategic training initiatives to revise the way the hotel management perceived the process of hiring and orientating new associates along with increased employee relations efforts to decrease turnover for the hotel from 74% to 38%.
3. Training initiatives that raised Hotel Guest Satisfaction ratings to surpass the other two, four-star rated, properties at 91.4%.
4. Implemented a corporate-wide web-based communications system that allows associates to make changes to their personal and banking information as well as to view paystubs and W-2 statements.
5. Revised handbook for the Hotel Group and prepared a web-based system.
6. Piloted and implemented an online learning management system and performance appraisal system for the Hotel Group.
7. Needs assessment, development and implementation of all training needs to maintain Forbes standards and further strategic initiatives that would continue the level of service required.

Experience

2-5 Years

Level

Executive

Education

General Studies

Description :

1. Responsible for leading development and delivery of customer care processes, curriculum and sustaining training platforms such as the methods and procedures knowledge base and billing training environment.
2. Supervised call center training for the multiple outsourced call centers.
3. Focused on the rollout and continuous improvement of existing training curriculum and training analysis to ensure consistency with corporate policies and standard training practices.
4. Redesigned and developed a new technical support curriculum incorporating blended learning within a limited timeframe resulting in $350k year over year savings resulting from collaboration with the Customer Care Operations team.
5. Conducted multiple training evaluations of the training curriculum resulting in continuous improvement of the core training program and updates to process and procedures.
6. Supervised knowledge base process and information updates for the organization.
7. Setting priorities and assignments for resources for over 600 process and informational articles for a knowledge base of over 2,000 articles.
8. Managed many training analysts with their day-to-day activities provided coaching, training, and organizational development to these team members improving overall performance especially for team members who were not meeting expectations.

Experience

5-7 Years

Level

Executive

Education

Bachelors Of Arts

Description :

1. Delivered input and guidance in the curriculum and delivery of training courses.
2. Provide input on the safety and security components used in training courses, and recommend new course material where necessary.
3. Developed and implemented training material related to the mission.
4. Knowledge of current and emerging principles, methods, applications and state-of-the-art technology, law enforcement development, and training principles, practices, techniques, guidelines.
5. Ability to conduct research on the most current concepts, principles, techniques and practices of training technology and methodology for law enforcement personnel.
6. Considered new and innovative ways to seek improvement in the delivery of safety and security best practices.
7. Provided input and guidance in the curriculum and delivery of training courses; provide input on the safety and security components used in training courses, and recommit new course material where necessary.
8. Maintains and expands technical knowledge in instructional design and training delivery by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional organizations.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Design, organize, implement and execute a training program for the new automation software.
2. Responsible for all aspects of training including, liaison between sites and support, oversight, design, organization, implementation, execution and evaluation, coordination of schedules and implementation of changes for, new employees, site managers, new pharmacy technicians, pharmacists, clerks, business office and administrative staff to ensure maximum productivity and optimal training.
3. Serve as a liaison between pharmacy locations and the corporate office to ensure optimal training.
4. Solicit feedback from all staff, supervisors, managers and new employees.
5. Conduct ongoing analysis of implemented training programs to continually refine to ensure the needs of employees and the pharmacy departments are continually met.
6. Identify training needs of staff, develop and coordinate custom training programs, as well as facilitating the continuing education for current staff as well as training on automation, insurance and 3rd party billing for all pharmacy staff.
7. Maintain active membership with the chapter and secure continuing education credit approval for the qualified pharmacist or technician training programs.

Experience

7-10 Years

Level

Management

Education

Sport Management

Description :

1. Oversees all aspects of planning and implementation of strategic training and development for multiple locations.
2. Managed trainers from each site to deliver highly effective training programs to enhance performance.
3. Revamped entire New Hire Training curriculum to implement a variety of learning modalities.
4. Launched a companywide Virtual Training initiative to reduce the cost of traveling.
5. Administrate multiple company-wide Learning Management Systems and Content Management System Effectively deliver new hire and leadership training workshops for multi-site operation.
6. Creates and implements innovative corporate training and organizational development plans.
7. Develops curriculum, prepared training programs for new and existing staff Routinely consults with operation leaders to identify opportunities for continued training and determine the appropriate learning models to maximize success.
8. Excels in team leadership and motivational management of diverse groups at all levels of a company.
9. Adept at managing multiple tasks and adapting to changing priorities and goals.
10. Partnered with department heads for optimal placement of new talent Implemented and manage document change control process to ensure compliance with the regulations.

Experience

2-5 Years

Level

Junior

Education

Business Administration

Description :

1. Management duties during the opening/closing of the restaurant.
2. Scheduling, inventory, payroll, hiring and terminating, customer service, receiving, sale promotions, travel to other stores to cover for managers.
   
3. Supervised 2-3 employees at various stores in the absence of the manager.
4. Responsible for Payroll, shipping, and receiving.
   
5. Maintain and update customer database, and assist with merchandise returns and customer deliveries as needed agreement renewal payments.
6. Conducted interviews of 14 potential employees and provided training for 5 new hires as well as training current employees for new positions within the store.
7. Ensured quality service by enforcing customer service standards according to corporate guidelines. 

Experience

2-5 Years

Level

Junior

Education

BHM

Description :

1. Applied late charges, interest, fines and legal fees on delinquent accounts as directed by governing documents using TOPS program.
2. Prepared and sent notices and late payment notices.
3. Helped to establish effective accounts payable procedures and internal control procedures.
4. Maintain in force insurance coverage's in accordance with governing documents.
5. Implemented election procedures for membership meetings in accordance with governing documents.
6. Maintained the community association's financial records in accordance with generally accepted accounting principles and prepared regularly scheduled financial statements and reports.
7. Service retail, insurance, and dealership customers with the rental confer with customers regarding rentals, reservations, price quotes, and questions Maintain branch sale goals.
8. Spearheaded development of reservations for corporate accounts design, construct and modify spreadsheets and other documents.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Ran the cash register; give fast and friendly customer service.
2. Counted the money in the safe, make the deposits and change fund.
3. Completed daily paperwork, tobacco, and alcohol count.
4. Checked-in vendors, inspect product counts and returns.
5. Weekly ordered for the products on the floor, check-in merchandise, and stock shelves.
6. Cleaned and stocked fountain, coffee and fast food areas.
7. Upkept and maintain the parking lot, pump stations and car wash.

Experience

2-5 Years

Level

Junior

Education

Manager

Description :

1. Handled all cash and credit card transactions in the restaurant.
2. Balanced cash drawers at the closing of shift.
3. Frequently closed the store and secured building.
4. Planned and carried out daily services.
5. Maintained adequate supplies and saw that equipment was kept in good condition.
6. Discussed with co-workers the meaning of working as a team and customer satisfaction.
7. Received and receipt a variety of payments and other cash and cash-related transactions.

Experience

0-2 Years

Level

Junior

Education

Manager

Description :

1. Managed a team of approximately 20 Soft Lines associates.
2. Created work schedules for all employees.
3. Prepared necessary daily paperwork and completed opening and closing duties.
4. Supervised both inventory and floor while managing 50+ employees.
   
5. Recruited new talent on college campuses and other venues.
6. Processed weekly payroll and promoted daily sales goals to employees.
7. Informed and enforced company policies and guides.

Experience

10+ Years

Level

Senior

Education

Manager

Description :

1. Worked with Operations Manager and leadership team to actively maintain, update, and provide visibility of information with the system tracking documents and databases.
2. Worked with Operations Manager and leadership team to implement the training schedule of relevant and current material that avoids repetition and improves the team’s performance. This will include both editing and building of core materials.
3. Assured accuracy and compliance with most recent guidelines and that aligns with quality assurance measures and testing.
4. Presented training designed to train new trainers on proper practices and conduct of core courses.
5. Scheduled training support for individuals who need follow-up training sessions.
6. Implemented various testing material related to identified content and make changes/updates as directed by management towards targeted improvement and accuracy outcomes.
7. Assisted the Operations Manager with developing and improving internal Standard Operating Procedures.

Experience

2-5 Years

Level

Junior

Education

Management