Description :

1. Planned, developed and executed a successful department improvement plan to achieve a 20% sales increase.
2. Developed consistency in stores to support sales and company goals achieving a 95% execution rate.
3. Ensured compliance with company policies and procedures by holding hourly associates accountable.
4. Analyzed and interpreted reports, implemented and monitored asset protections and safety controls.
5. Maintained the quality assurance standards, oversaw safety and operational reviews.
6. Developed and implemented the action plans to cover deficiencies, and provided direction and guidance on executing new programs and strategic initiatives.
7. Provided supervision and development opportunities to hourly associates by hiring, training, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.
8. Drove financial performance by ensuring that sales and profit goals are achieved and implemented plans to correct deficiencies.

Experience

10+ Years

Level

Management

Education

B.S. in Bus. Mgmt.

Description :

1. Providing excellent customer service by answering questions and addressing concerns.
2. Reviewing the financial reports to track opportunities and adjust action plans.
3. Overseeing all store operations, with a direct focus on the backroom and front end to ensure compliance with all company policies and procedures.
4. Training 15 new managers for stores within the district, transitioning to mentor post-training.
5. Responsible for hiring over 100 new associates and evaluating performance.
6. In the absence of the store manager, successfully stepped into the said role while maintaining the operations position.
7. Facilitating the training of over 100 store management teams in a new scheduling program.

Experience

10+ Years

Level

Management

Education

B.S. Business Management

Description :

1. Completing training on all handsets in order to communicate the key features and benefit of each to new and existing customers.
2. Handling all administrative aspects of the sale including paperwork to establish service.
3. Performing sales tracking and related reporting, maintaining floor stocking levels, displays and helping ensure that the store is clean and presentable to customers.
4. Training, coaching and mentoring staff to ensure smooth adoption of the new program.
5. Training new cashiers on procedures, customer service, and sales techniques.
6. Building relationships with customers and the community to establish long-term business growth.
7. Assisted in managing daily store operations, achieving a 15% increase in sales over six months.

Experience

2-5 Years

Level

Junior

Education

B.S. in BA

Description :

1. Examined merchandise to verify that it was correctly priced and displayed.
2. Increased profits through effective sales training and troubleshooting profit loss areas.
3. Reported to the District Manager, and Store Manager regarding all store and staff issues.
4. Trained and developed new associates on POS system and key sales tactics.
5. Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.
6. Multi-tasked to keep all assigned projects running effectively and efficiently.
7. Examined job orders to determine the quantity, stock specifications, colors, and special printing instructions.

Experience

5-7 Years

Level

Executive

Education

B.S. Business Management

Description :

1. Communicated clearly, concisely and accurately in order to ensure effective store operations.
2. Filtered communication to the shift team as directed by the Store Manager.
3. Maintained and modeled a calm demeanor during periods of high volume or unusual events to keep store operating to standard and set a positive example for the shift team.
4. Developed positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns.
5. Engaged in conversation with customers to understand customer needs and the needs of the community in which the store is located.
6. Reviewed store environment and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals.
7. Communicated ideas to the Store Manager for broader areas of improvement.

Experience

2-5 Years

Level

Junior

Education

B.S. in BA

Description :

1. Consistently creating a welcoming environment for the customer by greeting and assisting as well as quickly responding to customer inquiries and needs.
2. Demonstrating the desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers.
3. Assisting the Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise.
4. Utilizing company tools to diagnose opportunities and develops action plans to improve performance.
5. Forecasting the business, focusing on productivity to meet sales goals.
6. Identifying opportunities to drive traffic into the store through community events.
7. Regularly communicating with the Store Manager to discuss strengths, opportunities, and trends in business.
8. Assisting the Store Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets.

Experience

7-10 Years

Level

Senior

Education

B.S. in Business Admin.

Description :

1. Estimated food consumption, placed orders with suppliers, and scheduled delivery of fresh food and beverages.
2. Directed cleaning of kitchen and dining areas to maintain sanitation standards, and kept appropriate records.
3. Monitored actions of staff and customers to ensure that health and safety standards are obeyed.
4. Maintained an adequate inventory supply to prevent depletion of resources daily, weekly and monthly reports are to be submitted timely to corporate offices routine inspections of food items ensure that food inventories are continuously rotated in and out for freshness.
5. Worked vigilantly to ensure compliance with all state and local health codes and regulations.
6. Balanced budgetary projections with actual daily and monthly transactions.
7. Met with local inspectors both weekly and monthly as may be required by statute, monitoring equipment to maintain safety and health standards, and attending periodic training to keep abreast of any changing regulations.

Experience

10+ Years

Level

Consultant

Education

B.S. Business Mgmt

Description :

1. Supervising all staff, including assistant managers and all other store personnel.
2. Assisting the store manager with marketing, operations, credit management, and human resources management.
3. Assisting in determining staffing needs, recruiting store employees and coordinating shift schedules to ensure appropriate coverage.
4. Ensuring safety, loss prevention, and security practices are correctly followed according to policy.
5. Assisting merchandising the store to company guidelines and store inventory levels to maximize sales and inventory turns.
6. Making sure orders are accurately prepared and records are kept while maintaining stores operating system and maintenance.
7. Maintaining a safe and clean store environment and determining and documenting locations of potential theft.

Experience

7-10 Years

Level

Senior

Education

B.S. in BA

Description :

1. Accomplishments taking the store from a target store back to a star high volume store.
2. Bringing the right team and by giving them the right training with the organization and reliable management plans.
3. Managing customer product relations, including returns and exchanges, and answering any questions regarding return policy.
4. Ensuring wholesale and retail customers are serviced and all needs are met.
5. Maintaining quality service by establishing and enforcing organization standards.
6. Maintaining inventory by checking merchandise to determine inventory levels, anticipating customer demand.
7. Managed daily store operations, ensuring compliance with company policies and enhancing customer satisfaction.

Experience

7-10 Years

Level

Senior

Education

BBA

Description :

1. Maintained operational and frontline controls through training and validating newly hired and existing associates.
2. Meet staffing expectations and maintain appropriate attrition percentage.
3. Managed weekly payroll budgets and monthly finance budgets through effective cost control while still meeting business needs.
4. Communicated daily goals, wins, and opportunities with staff and motivate team through building effective professional relationships and driving to exceed company expectations.
5. Act as a role model in terms of customer service standards and encourage team to provide excellent customer experiences though role play and validation.
6. Responsible for operational shrink control.
7. Improved company credit card rate of penetration in two store locations.

Experience

2-5 Years

Level

Junior

Education

B.S. in BA

Description :

1. Impacted selling culture and able to train and develop sales associates on new selling techniques.
2. Drived KPIs personally and as a team. Scheduling and payroll.
3. Opened, closed, and cash handling. Developing keyholders to drive business.
4. Health and safety procedures.Stock processing and inventory control.
5. Communicated on a daily basis with corporate.
6. Drived sales and develop staff to give better customer service.
7. Planned and coordinated operations with other department managers to meet and exceed goals set by corporate headquarters.

Experience

5-7 Years

Level

Management

Education

B.S. in Bus. Mgmt.

Description :

1. Responsible for all store controllable operating expenses, to include payroll, supplies, and workers comp.
2. Direct edcommunication with Company Executives and Regional Managers regarding budgeting.
3. Developed new position that was implemented company- wide that increased productivity with associates and smoother operations throughout the corporation.
4. Oversaw Shipping and Receiving Dept, Customer Service, Human Resources and Maintenance.
5. Ensured compliance with procedures and policies.
6. Trained new hires and budgeted and completed weekly schedules for store employees.
7. Provided counseling and disciplinary action to associates when warranted per corporate guidelines.

Experience

10+ Years

Level

Senior

Education

B.S.B.A.

Description :

1. Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
2. Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
3. Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
4. Inventory stock and reorder when inventory drops to a specified level.
5. Instructed staff on how to handle difficult and complicated sales.
6. Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.
7. Keep records of purchases, sales, and requisitions.  Assign employees to specific duties.

Experience

10+ Years

Level

Senior

Education

B.S.B.A.

Description :

1. Ensured customer service was given to all customers.
2. Received and staged product on a weekly basis.
3. Assigned tasks to employees and ensure general professionalism was always in place.
4. Started as a sales associate, and gave great customer service to all customers.
5. Staged merchandise and trained employees to greater impact positive sales through customer service and merchandise knowledge.
6. Responsible for managing the employees, checking.
7. Led a team of 20+ staff, achieving a 15% increase in customer satisfaction scores over one year.

Experience

7-10 Years

Level

Management

Education

BBA

Description :

1. Managed and operated a $6 million dollar business.
2. Responsible for maintaining inventory control, new receipts, transfers, and MOS.
3. Accountable for managing store sales, profit and inventory control.
4. Acted as the key liaison of communication from upper management to sales and stock associates.
5. Planned and executed floor sets, window changes, signage placement, etc.
6. Completed all required Daily, Weekly, Monthly, Quarterly, and annual bookkeeping as well as adhere and enforce all operational policies.
7. Controlled all store expenses within budget guidelines.

Experience

7-10 Years

Level

Consultant

Education

B.B.A.

Description :

1. Oversaw store logistics to ensure efficient incoming and outgoing processes.
2. Created a weekly audit system to effectively oversee inventory control.
3. Developed and executed strategic plans to achieve forecasted sales & performance indicators for self and total team.
4. Partnered with Store Manager to recruit & interview candidates for employment.
5. Represented our store on leadership conference calls and in-store visits from the corporate team.
6. Managed wage payroll budget & sales associate scheduling; ensure payroll is within allocated budget while optimizing business.
7. Helped achieve a $6M sales plan, while lowering store shrink by more than 2%.

Experience

5-7 Years

Level

Executive

Education

B.S. in BA

Description :

1. Worked often with AS400, Microsoft Excel, and Microsoft Word.
2. Ensured the proper guidelines and procedures are followed at the Front End and Cash Office.
3. Conducted monthly Audit Review meetings, ensuring and following up on identified items from most recent audit.
4. Managed and motivated a team to increase sales and ensure efficiency.
5. Assisted Store Manager in increasing profit margins while keeping expenses at a minimum.
6. Managed all day-to-day store processes, in the absence of the Store Manager.
7. Oversaw and monitor the Truck Receiving and Process Procedures weekly.

Experience

2-5 Years

Level

Junior

Education

BBA

Description :

1. Provided supervision and development opportunities to hourly associates.
2. Hired, trained, duties, evaluate performance, provide recognition, and ensure diversity awareness with hourly associates.
3. Upheld and enforce company policy and procedures and ensure compliance standards are met.
4. Analyzed and interpreted reports, implement and monitor asset protection and safety controls, maintain quality standards, and oversee safety and operational reviews.
5. Assisted with controlling unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives.
6. Monitored safety and risk controls by ensuring an effective safety program is in place.
7. Drove financial performance of assigned areas by ensuring sales and profit goals are achieved.

Experience

5-7 Years

Level

Executive

Education

B.S. in BA

Description :

1. Ensured the business operations run smoothly in the shop.
2. Designed the change of the displays of products on shelves for new shipment.
3. Promoted to Second Assistant Store Manager after being employed for less than a year.
4. Opened and closed store, handled cash, keep tasked with associates Accomplishments.
5. Assisted the direct leader with developing and implementing action plans to improve operating results.
6. Established and communicated job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results.
7. Identified training and development opportunities that will assist their direct reports in achieving enhanced performance.

Experience

5-7 Years

Level

Executive

Education

B.S. in BA

Description :

1. Met any state and local requirements for handling and selling alcoholic beverages.
2. Recruited, hired and developed people to drive a culture of high performance and engagement.
3. Supported strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity.
4. Promoted community involvement.
5. Adapted team priorities to respond to customer and business partner needs.
6. Provided front line supervision to an operational, service or administrative team.
7. Provided clear and direct communication of expectations and gives feedback while listening to learn in order to unlock personal and business results.

Experience

5-7 Years

Level

Executive

Education

BBA