A Benefits Enrollment Specialist works in a variety of environment including healthcare, education, social service, and insurance and handle the core job of collecting information, handling application, providing advice and determining candidate’s eligibility for programs or courses. A well-drafted Benefits Enrollment Specialist Resume mentions the following core duties and responsibilities – handling issues, questions, and providing detailed information on processes, and policies; collecting information and qualifying candidates for programs and services; ensuring that the application is completed correctly; entering and reviewing data and records; providing guidance and recommendations to applicants; processing enrolments and dis-enrollments; and conducting information sessions.
Those seeking this job role must mention on the resume the following skills – customer service experience, high level of accuracy, the ability to multitask; excellent administrative skills, strong computer skills, knowledge of database and relevant software programs, and the ability to multitask. While a high school diploma is sufficient, employers want to see a degree as well from potential applicants.
Headline : Dedicated to ensuring customers satisfaction by remaining accessible and friendly, Exceptional interpersonal and team building skills with an aptitude for building rapport with devise range of customers, managers, and colleagues, talent for quickly resolving issues prior to escalation, Success multitasking while remaining professional and courteous, Skilled at anticipating , identifying, fulfilling client needs.
Administered, managed and/or governed a variety of qualified and non-qualified benefit plans on a day-to-day basis through processing of various transactions and events within and potentially outside of the Workforce Now Solution including but not limited to pending enrollments, dependent verification, evidence of insurability, Qualified Medical Support Court Orders, new hire, life and termination events.
Partnered with back office teams to coordinate transaction processing, audits and regular deliverables.
Performed various data integrity and enrollment/eligibility audits.
Researched and resolved issues identified through those routine audits.
Reviewed, maintained, and modified standard operating and client operating processes and procedures for benefits administration.
Worked in conjunction with various team members to resolves errors, issues timely and accurately.
Escalated failures appropriately and escalates programmatic issues to appropriate team members, connections development teams, carriers or other third parties as appropriate.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Benefits Enrollment Specialist Resume
Headline : Benefits Enrollment Specialist is responsible for Completing benefits enrolment forms on behalf of employees, Assisting with HR related tasks, Assisting with on boarding process for new hires, Answering general questions about the company's benefits program, Providing support for other Benefits Enrolment Specialists when needed.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientele.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Built long-term customer relationships and advised customers on purchases and promotions.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Experience
5-7 Years
Level
Executive
Education
Associate's In Business
Benefits Enrollment Specialist Resume
Headline : Benefits Enrollment Specialist with 6+ years of experience in Assisting employees in selecting benefits and enter into contracts with vendors as required, Assisting employees in selecting the appropriate level of coverage for individual benefits, Providing customer service to employees by answering questions about enrolment and coverage.
Skills : Customer Service , Benefits Administration, Powerpoint, Excel.
Description :
Responded to telephone inquiries and complaints using standard scripts and procedures.
Gathered information, research and/ or resolve inquiries and log customer calls.
Communicated the appropriate options for resolution in a timely manner.
Informed customers about services available and assesses customer needs.
Provided functional guidance, training and assistance to lower level staff.
Provided assistance, training and troubleshooting support to lower level staff.
Scheduled work to ensure accurate phone coverage monitor priority of calls and shift.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Benefits Enrollment Specialist Resume
Summary : Fifteen (15) years progressive experience in Human Resources, 10 years at the managerial level, for USG contractors and non-profits. Honest, fair and forthright approach. Ability to see how HR fits into the company as a whole. Strong people skills, strong analytical skills, strong planning and organizational skills. Wide variety of skills outside of HR, including facilities management, IT oversight, payroll oversight, strategic planning, and budgeting.
Skills : Bilingual Spanish/English, Communication, Administrative, Team Player, Microsoft Office, NetSuite, Self Starter, Detail Oriented, Dependable.
Description :
Represented UHC to corporations' employees during open enrollment for health insurance.
Presented new benefits, changes from previous plans, and answer specific questions in formal and informal presentations and in health fair forums.
Required me to be well-versed in the health plan specifics for that company as well as the overall plan structure, and the structure of health plans in general.
Required fluency in the health care laws, including HIPPA and COBRA.
Served as the point of contact in a Human Resources department regarding employee benefits plans.
Escalated calls to assure resolution to problems.
Prepared standard reports to track workload, response time and quality of input.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts
Benefits Enrollment Specialist Resume
Headline : To secure a Benefits Enrollment Specialist position within a well-established organization that offers a stable work-life environment that will lead to my personal growth; while allowing me to firmly contribute towards the achievement of the mission and values set for by my current employer.
Skills : Microsoft Office, Accounting Analyst.
Description :
Calculated and processed adjustments for employee benefit deductions based on any change applications recently processed.
Processed current eligibility enrollments, new client enrollments and open enrollment changes.
Recognised also as the subject matter expert for CoAdvantage's Indemnity Medical Plan.
Gained a new position from Job Coach to Benefits Enrolment specialist.
Researched and resolved complex employee benefit problems and questions, Coordinates with other Comp Svc associates.
Worked with benefit providers to support client benefits administration, resolve eligibility, vendor invoicing and claims issues.
Conducted group enrolment sessions and meet individually to consult with clients to help ensure their benefits package and chosen coverage's are best.
Experience
5-7 Years
Level
Executive
Education
MA In Human Service
Benefits Enrollment Specialist Resume
Objective : To obtain a permanent Benefits Enrollment Specialist position with a company that will allow me to prove myself to be a valuable employee while demonstrating my skills, learning the trade, and making a valuable contribution to my employer.
Handled enrollment activities and outlined discrepancies.
Reconciled eligibility discrepancies, analyzed transactional data and submitted retroactive eligibility changes Researched billing and provide authorizations.
Prepared, processed and maintained new member or group enrollments Enrolled first time and on-going patients/members into insurance plans (about 25 different plans).
Received calls from clients' employees pertaining to Annual Enrollment questions.
Explained available benefits to employees prior to electing the Annual Enrollment benefits.
Submitted the employee's elections in the database.
Experience
2-5 Years
Level
Executive
Education
B. A. In Political Science
Benefits Enrollment Specialist Resume
Objective : Benefits Enrollment Specialist professional with soft and hard skills relative to inbound/outbound call-center experience. Skilled in the use of Microsoft office products, with the ability to navigate multiple web-based systems and tools necessary to meet and exceed productivity goals. Handled on average 60-80 calls per day. My flexibility, charismatic personality, and excellent work-ethics would be of model representation to the mission and values of any organization.
Skills : Software Applications: Microsoft Office, Microsoft.
Description :
Conferred with client employees by telephone in order to provide information on available employee benefits.
Implemented a streamlined process for benefits enrolment and life change events, resolve billing issues.
Educated employees about their benefits.
Mentored new hires.
Accurately updated employees' personal information using people-soft and other multiple web-based systems.
Researched and provided employees resolutions to complex benefits issues.
Accurately enrolled, removed or made changes to participants health care benefits.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Business Management
Benefits Enrollment Specialist Resume
Objective : Benefits Enrollment Specialist is responsible for Communicating with new hires to ensure they enroll in benefits programs and services, Answering employee questions about benefits options, Providing information on benefit programs and services to employees, Facilitating completion of enrolment forms, Working with HR partners for administrative support when needed.
Skills : CMS, Cntent Management System, Excel.
Description :
Operated as a liaison with claims and the customer service department to ensure claims were accurately processed.
Worked with various vendors and vendors' program systems to maintain eligibility.
Educated employees about available benefits and services.
Ensured compliance with Section 125, FSA, COBRA, HIPAA as well as any applicable state and federal laws Advised and processed employee group benefit .
Provided phone support for 80 companies participants for benefits enrollment answered over 100 calls daily removed users or groups from Active .
Awarded for customer service.
Educated employees on their benefit programs, billing inquiries and policies Maintaining records, knowledge of HIPPA regulations and scheduled health .
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Business Management
Benefits Enrollment Specialist Resume
Summary : Benefits Enrollment Specialist with 9 years of experience in Working with HR and payroll to assign appropriate benefits to new employees, Communicating with employees about the various company benefits through phone conversations, email, and paper mailings, Reviewing enrolment packages for accuracy and completeness before submitting them to HR for approval.
Skills : Inventory Management, Inventory Management, Supervisory , Customer Service, Microsoft Office, Presentations, Organization, Computer , Multitasking, Problem Solving, Research, Record Keeping.
Description :
Met with CEOs, program managers and supervisors in the community to build or strengthen partnerships.
Conducted outreach in the community by attending events and organizing presentations.
Scheduled and meet with participants seeking assistance.
Maintained accurate records of applicants and organize document to support team work.
Processed Medicare Advantage applications for annual enrollment, Special Enrollment and Disenrollment periods using company database and systems.
Corresponded with Insurance Agents and applicants to collect data missing from applications to complete the enrollment process.
Aided processing member enrollment eligibility.
Experience
7-10 Years
Level
Management
Education
Master's In Business Administration
Benefits Enrollment Specialist Resume
Headline : A highly organised, self- motivator seeking to obtain a Benefits Enrolment Specialist professional career that will allow for full utilisation of education, with an opportunity for professional growth.
Skills : Microsoft Office, Outlook , Data Entry.
Description :
Conducted interviews of applicants in the agency and home setting to determine eligibility for multiple benefit programs.
Processed applications and manage caseloads for applicants until application is approved.
Prepared monthly reports as well as maintain all client records.
Managed and Coordinated all OSHIIP volunteers.
Educated and enrolled all clients that are Medicare eligible into a healthcare program.
Responsible for Outreach in the community on Benefit programs and Medicare presentations.
Created a positive customer experience by providing outstanding service while resolving customers' issues in a prompt, timely manner.
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