Bilingual Case Manager Resume Samples

Description :

1. Responsible for the case management of all 24 participants within the HJC program.
2. Working closely in conjunction with probation officers to monitor offender.
3. Responsible for supervision of HJCP interns youth advocates during community benefits program workshops.
4. As well as ensuring that clients are abiding by a curfew, court orders.
5. Connecting with a different city, state, and nonprofit agencies in order to build community linkages (e.g. Office of probation, the office of special narcotics, workforce, HRA, path, CBO’s, religious institutions, substance abuse treatment facilities, mental health clinics).
6. Responsible for maintaining an updated list of necessary and beneficial resources for HJCP clients such as but not limited to GED programs, vocational school trade courses.
7. Serving as an advocate during court appearances for participants who have remained in trouble.

Experience

10+ Years

Level

Management

Education

BS

Description :

1. Conducting initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish the age of the youth.
2. Conducting interviews of family members, friends of the family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.
3. Determining the options available for youth within 48-72 hours and proceeding with the required documentation to reunify youth with family in the home country or in the United States as deemed applicable.
4. Coordinating with local pro bono attorneys for the timely provision of "know your rights" presentations to youth and ensure youth signs the acknowledgment and receives a copy of the legal service provider list and notice to juvenile aliens in federal facilities funded by DHS or HHS.
5. Ensuring the timely completion of (assessments) initial intake, emergency placement, and preliminary service plans in accordance with SWK, state, and federal requirements.
6. Additional assessments may be required depending on the location of the program and state licensing requirements. Forms are subject to change at any time.
7. Documenting all actions were taken and contacts with youth, sponsor, and stakeholders in the form of progress notes (efforts) as required by SWK, state and federal contracts.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Utilized local, state and federal resources to assist clients to resolve crisis situations.
2. Conducted telephone and in person evaluations for client eligibility to local, federal, and state benefits.
3. Advocated for clients who need assistance to achieve resolutions with landlords, employers, state and federal agencies.
4. Assisted clients to compile and review estimates/bids for home repair material and home repairs.
5. Coordinated home repairs with clients and local and other volunteer groups.
6. Maintained office equipment and office procedures for future training purposes.
7. Completed service plans and recovery plans to assist clients to resolve crisis situations.
8. Coordinated with apartment managers to maintain and find housing for clients.
9. Maintained cases with consistent, detailed, and required status and documentation.

Experience

10+ Years

Level

Management

Education

BS

Description :

1. Managed the daily operations of the department and staff.
2. Ensured delivery of care, productivity, and timeliness.
3. Ensured staff is informed of changes impacting their work by communicating updates, policy revision, performance outcomes and significant events.
4. Evaluated practice for quality, timelines and process consistency.
5. Assumed all responsibilities in absence of the Director.
6. Selected, developed, managed and evaluated direct reports, and oversaw the selection, development, management, and evaluation of indirect reports.
7. Coordinated staff orientation and training programs. Documented and assessed the effectiveness of staff training.
8. Ensured that staff provides case management within the scope of practice in compliance with department protocols.
9. Coordinated staff in-services with key internal/external customers to resolve beneficiary care issues and improve access.
10. Monitored individual staff caseloads and beneficiary treatment plan to ensure effective delivery of care, productivity and timeliness.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Providing case management services to a caseload of 25 older adults in a residential setting, who was formerly homeless and came from the Department of Homeless Services (DHS) and the Department of Health and Mental Hygiene (DHMH) and who have a history of severe mental illness and substance abuse problems.
2. Assisting the clients in receiving entitlements (food stamps, section 8, social security benefits, Medicaid, and Medicare) and in understanding and complying with building rules and government subsidies to maintain residency.
3. Accompanying the clients on visits to medical appointments, entitlement offices and or other community agencies.
4. Maintaining excellent weekly case notes, monthly case notes, activity service logs, and individualized service plans.
5. Supervising the weekend staff including home health aides and maintenance staff and facilitate weekly recreational groups.
6. Monitoring the clients and giving out medication and responding to crisis situations and emergency calls.
7. Assisting the clients with money management and conducting monthly room inspections.

Experience

10+ Years

Level

Consultant

Education

BA

Description :

1. Coordinating, referring, and assisting the clients in the utilization of employment services.
2. Ensuring that all charts are organized and have all necessary paperwork.
3. Communicating with the central processing team within the set time limits via fax or email.
4. With the assistance of job developer, securing employment opportunities for clients within the community.
5. Serving as the primary case manager for all Spanish-speaking families enrolled in the program.
6. Transporting the clients' job searching and to obtain necessary employment documents when needed.
7. Preparing the auditing of probation charts in order to ensure that documentation met contract standards.
8. Managing a caseload of 30 active clients in the HR/HN employment program.
9. Assisting the participants in obtaining employment services such as job training, job readiness and employment workshops.

Experience

10+ Years

Level

Management

Education

BA

Description :

1. Serving as a patient advocate to enhances a collaborative relationship to maximize the client’s ability to make informed decisions.
2. Demonstrating the ability to communicate effectively with vendors to negotiate and advocate for tenant’s who are struggling with rent payments, or other financial obligations.
3. Monitoring the cases by verifying clients attendance, observing and evaluating treatments and responses, advocating for needed services and entitlements.
4. Obtaining additional resources, intervening in crises, providing personal support.
5. Maintaining clients records by reviewing case notes, logging events and progress.
6. Communicating the client's progress by conducting weekly interdisciplinary meetings and evaluations.
7. Disseminating results and obstacles to therapeutic team and family and identifying treatment influences.
8. Preparing the clients discharge by reviewing and amplifying discharge plans, coordinating discharge and post-discharge requirements, orienting and training family members and providing resources.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Attending multi-disciplinary case review meetings as pertains to caseload.
2. Completing and maintaining all relevant documentation in a timely manner (e.g., progress notes, service plans, and release forms).
3. Providing crisis intervention and victim services by phone and/or in-person.
4. Acting as lead to building the partnerships with police, service providers and the community.
5. Managing a caseload and provide support, court accompaniment, and case status. Participate in outreach events and programs to raise awareness about victims rights and services.
6. Acting as lead to serve and support agency needs for the Hispanic community via helpline, translation, and other emerging needs.
7. Assisting the attorneys with developing cases for settlement negotiations, hearings, and trials.

Experience

10+ Years

Level

Consultant

Education

GED

Description :

1. Operating as a remote case manager to attend to the client's needs through the phone.
2. Addressing and coordinating all referrals, service planning, and client documentation for assigned caseload.
3. Solid experience in assessing and deescalating a crisis intervention call and safety planning with families.
4. Continually assessing the ongoing changes in behavior, circumstances, or conditions that may affect child safety.
5. Acting as a liaison with stakeholders, including legal providers and immigration court.
6. Identifying the poorly performed students and provided extra academic guidance.
7. Helped many ESL students by providing learning activities to improve their English.
8. Presented a speech to a small group of students about my experiences in college.
9. Collaboratively developed individualized treatment plans with clients while fulfilling their stated goals and objectives.
10. Using referrals to various community resources for adults that have severe and persistent mental illnesses.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Responsible for greeting and directing visitors to the proper FRP departments.
2. Attending monthly meetings concerning updates and regulations for FRP minors required to meet federal regulations.
3. Responsible for following up on all intake documents requested for FRP minors to assure that all required documents are received in a timely manner for processing; update and correct all incoming documents when needed.
4. Informing the lead case manager and/or lead case clinicians of all new changes made to documents for FRP minors documents.
5. Assisting in all Spanish translations in gathering intake information related to FRP minors; legal, physical and educational background.
6. Responsible for preparing family reunification, and release packets for minors when released (i.e. All testing and educational assessments, medical records, and report cards) to be forwarded to parents and or guardians.
7. Responsible for coordinating travel expenses from parents and or guardians for travel arrangements so that minors are reunified with their families in a safe and organized manner.

Experience

2-5 Years

Level

Junior

Education

BS