Call Center Customer Service Rep Resume Samples

A Call Center Customer Service Rep will use his/her knowledge of the company’s products, services, and policies and assist callers with their complaints and problems. A well-drafted Call Center Customer Service Rep Resume indicates the following duties and tasks – answering and making calls to customers, addressing the complaints; responding effectively to the customer’s queries; utilizing software and database appropriately, exceeding call center metrics; taking part in training sessions; adhering to all company policies and procedures, and expanding knowledge of company and position.

To be successful in this role, the applicant should possess the following skills and abilities – exceptional customer service skills, telephone mannerism, proficiency with typing and computer skills; and a good understanding of the company’s products and services. Formal education includes a high school diploma or GED. However, work experience is preferred over academic studies.

Call Center Customer Service Rep Resume example

Call Center Customer Service Rep Resume

Summary : Many years of customer service experience in different lines of work. find a lot of gratification in being able to turn a customer's day, week, or even month around using the skills and training have learned through out the years. positive attitude and all around desire to restore faith in humanity ensures that do everything in power to please the customer while remaining compliant with procedures.

Skills : Customer Service, Customer Relationship Management.

Description :

    1. Researched requests, product info, order tracking or corrections applying discounts and credits, billing.
    2. Resolved escalated customers issues to avoid calling supervisor.
    3. Create and issue daily/monthly reports via excel spreadsheets to a pre-set distribution lists of vendors and company personnel.
    4. Prepare email responses to inquiries from company internal and external websites.
    5. Responsible for trafficking inbound calls for the company, their affiliates, as well as internal departments.
    6. Reserved conference rooms, common area spaces, audio/visual equipment for employees and building tenants via ms outlook.
    7. Coordinated video conferences for company employees as needed.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS


Sr. Call Center Customer Service Rep Resume

Summary : In general, all work experiences have mainly consisted of customer service. have always related to people professionally; and with at most courtsey; all with the aim of delivering good customer service. In addition to customer service also have experience in sales and restaurant operations including restaurant management, food cost and labor management.

Skills : Cash Handling Experience Over 2 Years Bilingual Customer Service Excellent Communications .

Description :

    1. Answered, screened and transfered inbound phone calls - directing callers and responding to their inquiries;
    2. performed data entry of service requests for building maintenance issues; equipment issues.
    3. Answered incoming customer inquiries
    4. Collaborated with management teams to stay updated on new products, services, and policies
    5. Recorded customer information within our customer service database
    6. Engaged with clients in a friendly and professional manner while actively listening to their concerns
    7. Served as backup for executive receptionist workstation - receive and direct visitors and clients; general clerical duties- sorting mail; answer, screen and transfer inbound phone calls to executives and their assistants.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Accounting


Jr. Call Center Customer Service Rep Resume

Headline : Responsible and dedicated professional with a desire to exceed goals and expectations; possessing exceptional communication and multi-tasking skills. To secure a challenging position that will enhance education and promote professional growth.

Skills : Clerical, General Office Duties And Equipment Advanced MS Office, Advanced Computer Literacy.

Description :

    1. Served customers by determining requirements; answering inquires; resolving problems; fulfilling request and maintaining database.
    2. Determined requirements by working with the customer.
    3. Answered inquires by clarifying desired information; researching, locating and providing information.
    4. Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    5. Fulfill requested by clarifying desired information; completing transaction; forwarding request.
    6. Maintained call center database by entering information.
    7. Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
High School Diploma

Call Center Customer Service Rep III Resume

Objective : Highly qualified Call Center Customer Service Rep with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which company prides itself.

Skills : MS office use, internet research , customer service, labor management, math , Cash handling, people management, inventory management.

Description :

    1. Directed them to different departments as needed.
    2. Assisted victims filing for emergency housing and extensions, entering all information on computer.
    3. Sorted mail electronically.
    4. Required background check and government clearance.
    5. Contracted for hurricane and other disasters.
    6. Answered a high volume of calls Respond via telephone on questions regarding benefits, eligibility, claims, employer group inquiry, data entry, copy, .
    7. Researched, resolved and documented calls Comply with HIPPA regulations, follow company policy.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
General Studies

Call Center Customer Service Rep II Resume

Summary : Seeking to obtain a Customer Service Position to build and support customer relationship.

Skills : Promax, Customer Service, Microsoft Words.

Description :

    1. Contacted customers of a large shipping company to notify them of damaged or missing packages and assisted them in filing claims.
    2. Provided positive feedback.
    3. Received escalated supervisor calls.
    4. Completed hourly audits.
    5. Assisted with adherence to company policy.
    6. Dispatched work to CSRs.
    7. Monitored hourly production.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Elementary Education

Call Center Customer Service Rep I Resume

Objective : Obtain a position helping others while pursuing a Master's degree in Social Work.

Skills : Opera PMS Effectively use logic in planning & problem solving Microsoft Word, Excel.

Description :

    1. Answered phone calls, discuss different type of plans, give great customer service to customers, and transfer calls.
    2. Accomplished a lot at this job.
    3. Gained great customer service skills.
    4. Able to learn new techniques with talking to others.
    5. Learned how to have patients with others.
    6. Used perfect customer service, patients, great skills with working with others, great communication skills, adjust to any work situations.
    7. Completed daily reports Call Center Retrace Coach Managed quality of CSRs and searched data base for missing pkgs based on information retrieved from customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Course Work

Assistant Call Center Customer Service Rep Resume

Objective : Requested enrollment forms, I'd cards, mailed information booklets Accomplishments Provided and assisted quality customer service on every call. Followed company guidelines to achieve customer retention Provided and treated each customer with care and respect Skills Used Able to answer a high .

Skills : Customer Service, Computer, Computer Literate, Time Management, Team Oriented.

Description :

    1. Obtained a positive work environment.
    2. Answered inbound calls.
    3. Resolved problems by clarifying issues.
    4. Researched and Explored answers and alternative solutions; implementing solutions; escalating unresolved problems.
    5. Resolved as many interactions as possible.
    6. Able to show empathy and maintaining a positive and helpful tone.
    7. Responsible for assisting customers with tracking packages, submitting request to distribution centers, providing assistance with packaging.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Associate Call Center Customer Service Rep Resume

Summary : Handled incoming calls and made outbound calls for clients and employees arranging recoveries. Provide customer service for Cox Communication customers through trouble shooting modem, routers, and other internet devices.

Skills : Patient Triage, Patient Scheduling, ABI, Sudo Scans, Ppg, General Blood Work, EKG, Stress Test.

Description :

    1. Received inbound/outbound calls of over 160 daily Knowledgeable about how to deal with customer escalations Received inbound calls and answered questions from customers satisfactorily.
    2. Made outbound calls to the company's prospective customer list.
    3. Performed certain data entry level tasks for systemizing the employee information system.
    4. Took notes and addressed the serious customer centric issues quickly.
    5. Responsible for on-the-job training for the newly appointed employees.
    6. Forwarded important and serious matters to the seniors.
    7. Transferred urgent calls to the required departments quickly and accurately.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certificate

Assistant Call Center Customer Service Rep I Resume

Objective : To obtain a secure challenging position within your organization that will utilize education and unique abilities so that may grow along with staff and team.

Skills : Work Certified, CNA completion, People , Personable.

Description :

    1. Ensured all incoming homeowner, lender and third party calls are answered in a timely, professional and courteous manner.
    2. Ensured the Call Center goals are met and our customers SLAs are maintained.
    3. Provided responsive assistance to homeowner, lender and third party calls regarding various tax inquiries.
    4. Communicated in a professional, courteous and confident manner.
    5. Able to process between 60 to 70 routine calls inquires a day.
    6. Researched tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry.
    7. Completed call backs to homeowners once research task is completed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Call Center Customer Service Rep Resume

Objective : To obtain a position in the area of Customer Support or Call Center. Ability to provide a high level of customer satisfaction through effective and timely one call resolution. Demonstrate positive and cooperative behavior to both internal and external customers.

Skills : Key Maintaining records of patient care, condition.

Description :

    1. Able to accurately record customer interactions into the CRM.
    2. Evaluated and researched information to solve complex customer service problems.
    3. Interpretd and explained rules, regulations, policies and procedures concerning agency programs and procedures.
    4. Demonstrated positive and cooperative behavior to both internal and external customers.
    5. Able to accurately record customer interactions into the CRM.
    6. Participated in a quality program to certify that a high level of accuracy and Customer Care are consistently being delivered.
    7. Ensured golf course calls are answered 24 hours a day, 7 days a week.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Course Work