Call Center Scheduler Resume Samples

A Call Center Scheduler is responsible for ensuring round-the-clock staffing, and contract types, and contact channels. The job duties vary from call center to call center, however, the following duties are identified on the Call Center Scheduler Resumeutilizing the applications including incorporating the best practices based on the technical configuration and atmosphere; conducting training to the staff, providing necessary training, and associate coaching, monitoring and checking out the current processes of staffing and scheduling, and ensuring operational commitments are met.

The skills and specifications required to do the job include – excellent and strong basic computer skills, knowledge of Excel and Word; exceptional analytical skills, analytical skills, working experience in the related sector, and deep knowledge of CMS and the ability to cope with fast and changing needs. The candidate to qualify for this role must have a bachelor’s degree.

Call Center Scheduler Resume example

Call Center Scheduler Resume

Objective : To obtain a full-time position where I can utilize my administrative and customer service experience, as well as my experience to make a positive contribution to the company.

Skills : Microsoft Office, Microsoft Word, NextGen, LMS, Cisco, Citrix, Typing 70 Wpm.

Description :

    1. Provided Scheduling Line coverage for three centers, documenting CA call-ins and tardiest.
    2. Evaluated, approved or deny, and appropriately communicate CA time off requests.
    3. Performed regular schedule checks to identify, investigate and document unreported deviations from CA schedules.
    4. Entered and adjusted schedule data in the Workforce Management system as needed.
    5. Responded to requests from other departments to document scheduling information in the Forecasting and Scheduling client program.
    6. Assigned and review Supervisor teams based on Supervisor and CA schedules.
    7. Served as a point of contact for assisting CAs with scheduling issues.
    8. Maintained a positive work environment by providing daily support and assistance to CAs, Admin and fellow Schedulers.
    9. Resolved CA questions and concerns in a positive, helpful, and outcome-based manner, and redirect CAs to other departments when appropriate.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
BA In English Education


Call Center Scheduler Resume

Summary : Resourceful support professional with a record of increasing responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask as necessary. Customer focused with experience in non-profit, retail, telecommunications, and call center environments. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment.

Skills : Microsoft Office, Microsoft Word, NextGen, LMS, Cisco, Citrix, Typing 70 Wpm.

Description :

    1. Monitored daily call flows into inbound demand call center for multiple queues.
    2. Analyzed real- time and historical data to identify recommendations for process changes and individual agent improvements to center management.
    3. Managed and documented attendance, short-term disability and FMLA for call center.
    4. Conducted disciplinary meetings with employees for unsatisfactory attendance.
    5. Supervised, coached, and developed call management support staff.
    6. Selected to partner with IT on the implementation of IEX Total View application in the Small Business channel.
    7. Served as subject matter expert and trained peers in each center on the new processes and application.
    8. Maintained up-to-date knowledge of Qwest products, services, and sales processes.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Masters Level Courses


Call Center Scheduler Resume

Objective : Passionate work ethic, hard-charging, young and energetic pre-med student. Call Center Scheduler is responsible for scheduling customer service agents for the call center. This includes working with the management team to update work schedules, ensuring availability of agents, and ensuring that appropriate staffing levels are in place.

Skills : Bilingual: Read, Write, And Speak Spanish., Effective.

Description :

    1. Supported and provided superior service via phones, e-mails, and faxes.
    2. Used an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnect.
    3. Resolved problems by clarifying issues, researching, exploring answers and alternative solutions.
    4. Documented all call information according to standard operating procedures.
    5. Completed call logs and produce call reports.
    6. Entered new patient information into system and updated existing patient information into chart.
    7. Handled different types of insurances such as; HMO, PPO, MC, WC, etc.
    8. Contacted and scheduled patients by referrals from other physicians.
    9. Scheduled ultrasound, botox, euflexxa, and cortisone injections for patients.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelors In Biology

Call Center Scheduler Resume

Summary : Call Center Scheduler is responsible for coordinating schedules for the call center. This includes managing and updating work schedules, ensuring that all agents are scheduled to work the appropriate shift, and effectively communicating any changes to the schedule.

Skills : Microsoft Office, Customer Service.

Description :

    1. Worked closely with managers to update work schedules, ensuring availability of agents, and ensuring that appropriate staffing levels are in place.
    2. Communicated the schedule changes to agents and provide feedback on the changes.
    3. Monitored call center metrics in order to identify trends
    4. Ensured compliance with labor laws.
    5. Supported managers with hiring and training new employees.
    6. Provided feedback on employee performance.
    7. Provided data to management on how work schedule changes impact customer service metrics.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certification Of Medical

Call Center Scheduler Resume

Objective : To obtain a position in the Call Center Scheduler which will utilize my skills, experience, and education that is able to offer the opportunity for growth and challenge.

Skills : Excellent organizational skills and attention to detail.

Description :

    1. Out bounded calls to facilities where patients charts were stored.
    2. Followed QA rules and regulations as well as respected HIPAA protocol at all times.
    3. Scheduled charts for HEDIS or PIA audit.
    4. Exceeded quota daily and assisted in training new employees or department transfers.
    5. Communicated any changes to the schedule, including but not limited to holidays, vacations, call-outs, and other unforeseen events that may affect agent availability.
    6. Resolved issues related to schedule conflicts.
    7. Maintained a current schedule of work hours for all agents and shift assignments for each agent by date, day of week, and time of day.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma In General Study

Call Center Scheduler Resume

Summary : To obtain a Call Center Scheduler position in a professional office clinical environment where my skills are valued and can benefit the organization.

Skills : Excellent time management skills.

Description :

    1. Forecasted staffing requirements for as many as 12 offices using historical call volumes and agent data.
    2. Provided overtime or surplus recommendations for special circumstance such as holidays or inclement weather to maintain service level.
    3. Developed schedules for hypothetical scenarios such as new office hours, product releases, and changes in staff.
    4. Updated and maintained employee databases with seniority and preferences.
    5. Analyzed call center staffing and metrics to ensure proper staffing and scheduling to further enhance scheduling efficiencies.
    6. Keyed data from the call center reporting system into spreadsheet templates.
    7. Partially automated workflow using macros.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Health Care Administration

Call Center Scheduler Resume

Headline : Seeking a rewarding Call Center Scheduler position to utilize my clerical and basic healthcare skills. Monitor call center workloads and work schedules in order to anticipate staffing needs.

Skills : CNA, CPR, AED, BLS.

Description :

    1. Determined requirements by working with customers.
    2. Answered inquiries by clarifying desired information; researching, locating, and providing information.
    3. Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    4. Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.
    5. Maintained call center database by entering information.
    6. Updated job knowledge by participating in educational opportunities.
    7. Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma in Medical

Call Center Scheduler Resume

Summary : Call center scheduler is responsible for coordinating the work of the call center agents. This includes assigning work to agents and ensuring that adequate staffing is available at all times.

Skills : Team Player, Customer Service, Computer, Detail Oriented, Dependable, Event Planning, Inventory Management, Microsoft Office, Organized, Process Improvement, Scheduling, Team Building.

Description :

    1. Effectively accommodated schedules for 400+ call center representatives, both full time and part time status, on a monthly basis.
    2. Introduced accountability reports to aide supervisors in coaching their teams, which produced better service levels and a one team focus to complete claims and have the customer in a functioning replacement device ASAP.
    3. Provided regular feedback and chart recommendations for changes: calculating call volume trends, based on week to week historic data and seasonal activity.
    4. Developed, maintained and communicated agent work schedules; rotating schedules for 400+ call center claim representatives.
    5. Evolved call prioritization schedules to optimize inbound and outbound call volume.
    6. Compliant with TN Labor Laws for appropriation of break times for hourly employees.
    7. Inbounded calls to schedule pts dental appointments at various office locations statewide.
    8. Verified pts insurance information and scheduled appointments based on availability of the particular office, and procedures.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Customer Service

Call Center Scheduler Resume

Summary : To work in a professional atmosphere, with the opportunity to use and add to my present skills and, with that, improve the overall efficiency and organization of my employers organization/company.

Skills : Data Entry, Contracts/Correspondance, Customer Service, Call Center Scheduler.

Description :

    1. Profiled and registered individuals into motorcycle courses.
    2. Contacted students via e-mail or phone, of changes in courses.
    3. Data entry of incident reports and student grades as per PennDOT regulations.
    4. Filed, scanned, prepared informational mailings.
    5. Transferred calls to appropriate upper management personnel.
    6. Registered and contacted efficiently, all data current as per information available, files current, organized and accessible.
    7. Managed the schedules for two of the best general dentist and prosthodontist in Northwest Arkansas.
    8. Answered phones, transfer calls, schedule appointments, confirm appointments, request referrals, enter patient information, enter insurance information, and also make sure the doctors schedules reflect their lunch times, meetings, and time off.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma In Secretarial

Call Center Scheduler Resume

Objective : To secure a challenging position within an organization that will utilize my interpersonal, communications, and administrated skills while providing the opportunity for growth and development.

Skills : Strong analytical and problem-solving skills.

Description :

    1. Assisted patients with registering and scheduling appointments.
    2. Verified insurance information in multiple data bases.
    3. Updated and verified patient information on daily basics.
    4. Taken an average of calls between 60 to 80 calls daily.
    5. Trained new employees on the systems and procedures of business.
    6. Monitored ACD activity and used forecasting methodologies to set department service levels to meet client specific goals and objectives.
    7. Created and monitored adherence reports for the call center.
    8. Generated daily and monthly production reports for the provider services call center.
    9. Performed payroll duties for multiple departments.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Education