Captioning Assistant Resume Samples

As a Captioning Assistant, the individual will listen to the customer’s phone conversation in real-time and promptly provide captions for the calls. A well-drafted Captioning Assistant Resume mentions the following primary accountabilities – providing live telephone captioning for customer’s phone conversations, repeating what is heard in a high-tech voice recognition software system, maintaining high level of accuracy and speed; typing and making corrections using keyboards; monitoring technical issues on calls, reporting to appropriate staff; attending job meetings and training session; and undertaking related tasks.

Common requirements for the post include the following – strong multitasking skills; strong oral and written communication skills; good typing skills; strong memory-recall abilities, excellent reading skills; comfortable and familiar with new technology and computers. To qualify for this post, a high school diploma is mandatory. Clear speaking skills are a must.

Captioning Assistant Resume example

Captioning Assistant Resume

Summary : To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of capabilities.

Skills : Customer Service Experience, Telephone Etiquette, Cash Handling, Copying, Faxing, Team Player.

Description :

    1. Attend job-appropriate meetings and training sessions.
    2. Monitor technical issues on calls and report to appropriate staff.
    3. Sign and abide by Hamilton Relay Service Confidentiality Agreement, even after employment is termed.
    4. Responsible for reporting/escalating issues and problems through the appropriate channels.
    5. May be called upon to assume greater responsibility as business needs dictate.
    6. Requires minimum supervision to monitor activity and direct goal achievement.
    7. Provide quick and accurate captions for telephone conversations of captioned telephone clients using voice recognition applications.
    8. Listen to audio, voice what was heard, proof-read developing captions- all simultaneously.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Jr. Captioning Assistant Resume

Objective : Detail oriented professional who is well organized and proficient at multitasking. possess an excellent customer service aptitude, including outstanding interpersonal and communication skills. Also a quick learner who can rapidly retain information as well as a team player who can easily establish good rapport and trust.

Skills : Customer Service, Retail, Telecommunications.

Description :

    1. Processed calls immediately with high standard of quality.
    2. Followed all call confidentiality guidelines.
    3. Attended various staff and informative meetings.
    4. Received perfect call monitor scores Passed all monthly assessments of quality/handling standards Maintained monthly adherence scores of 95 percent or higher Skills Used Maintained a speed of 130 wpm with less than 2 percent error rate.
    5. Captioned all calls verbatim for entire duration.
    6. At CSD Lubbock my job was to successfully caption calls for the deaf & hard of hearing.
    7. Also, correcting any mistakes made while Captioning the calls.
    8. It was a great environment and very easy to adjust.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
Diploma


Asst. Captioning Assistant Resume

Headline : Prior experience in office work, including patient registration, psych one on one patient observation, as well as basic clerical/receptionist duties; answering calls, relaying messages, greeting clients, collecting copays & deposits.

Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Typing, Powerpoint, Sales, Customer Service, Administrative, Written Communication, Communications.

Description :

    1. Captioning the phone calls for the hearing impaired that are then fed to their CapTel phone unit.
    2. The clients are then able to read the conversations that I am captioning from their callers.
    3. We do this for both residential customers, as well as commercial customers.
    4. Would also manage the call que for management when asked.
    5. This would entail taking a head count of representatives on the floor and routing the calls where there was ample staff.
    6. We have 5 different units in the building with over 150 representatives at any time.
    7. Handle inbound calls back to back.
    8. Have to speak properly enunciate properly to ensure customer satisfaction.
    9. Ability to help the hearing impaired to communicate with friends family and business matters Skills Used Typing.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General Studies

Associate Captioning Assistant Resume

Objective : To obtain a rewarding and challenging position where I may utilize my strengths and continue to learn and grow within your organization.

Skills : Inventroy Management, Customer Service, Financial Background, Microsoft Office Suite, Cash Handling Experience.

Description :

    1. Operate captioning software to provide reliable and verbatim captions to customers.
    2. To follow diligent guidelines and FCC standards and protocol while captioning client phone calls while maintaining a professional and adhering to the confidentiality requirements strictly.
    3. Operated Windows based systems with multiple programs including a speech recognition software to quickly caption customer calls.
    4. Scanned and edited the dialouge quickly and efficently to verbatim of company standards.
    5. Adhered to a strict confidentiality agreement for all call content.
    6. Responsible for providing quick and accurate captions for telephone conversations of caption telephone clients using voice recognition applications.
    7. Maintain the captel call center quality standards for accuracy and speed.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
Digital Media

Lead Captioning Assistant Resume

Headline : Highly motivated Assistant Editor for employment in the Honolulu, HI office. AECOM is pleased to include you in a unique development opportunity, the Graduate Development Program (GDP).

Skills : Sales and Service, Excellent verbal & reading , Strong spelling & recall ability, Precise Accuracy, Comfortable with new technology , Multi-tasking, Licensed Security guard , Cash Handling.

Description :

    1. Provide quality captions for people hard of hearing or with listening disabilities Accomplishments dedication.
    2. Little to no interaction with others, so I was required to set and adhere to my own schedule.
    3. Third party contractor to the FCC, which means I had to follow a certain set of government mandated quality standards and confidentiality laws.
    4. Caption fast paced calls, which allowed  to increase  abilities to read, type, and proofread in a quick and accurate manner.
    5. Employees were frequently tested with prerecorded scripts to determine average speed and error rate.
    6. Multitask (hear audio, voice what was heard, proofread developing captions.
    7. Provide real time telephone captions to members who are hard of hearing by listening to their phone conversations and repeating back what i hear. Without this technological capability, the members would not be able to talk to their family and friends, doctor or even make dinner reservations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS In Forensic Science

Captioning Assistant II Resume

Objective : Professional with experience in office administration, customer service, and progressively greater responsibilities. Major strengths include: Experienced in office administration and customer service. Over 3 years experience as a Data Entry Clerk. Highly proficient with Microsoft Office tools and web-based applications.

Skills : Microsoft Office, Spanish, Customer Service, Phone Etiquette.

Description :

    1. Responsible for providing live telephone captioning on customer's telephone conversations for the deaf and hard of hearing community.
    2. Listened to the phone conversations and vocally repeat the conversation back, as it happens, into a high tech voice recognition technology.
    3. Maintained a high level of accuracy and speed.
    4. Attend job-appropriate meetings and training sessions.
    5. Monitor technical issues on calls and report to appropriate staff.
    6. Ensured the highest level of quality service is delivered to all consumers with a calm demeanor.
    7. Managed time and productivity to exceed company standards.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
Business Administration

Captioning Assistant III Resume

Summary : To grow within an expanding company that is able to utilize leadership and interpersonal skills while obtaining the knowledge necessary to excel within position.

Skills : Strong Analytical, Mathematical And Computer Entry Above Average Written And Verbal Communication Skill.

Description :

    1. Provide live telephone captioning for the deaf and hard of hearing community.
    2. Maintaining accuracy and speed during conversations.
    3. Monitoring technical issues on calls and reporting to appropriate staff.
    4. Proper caption corrections as needed during customer conversations.
    5. Consistently generated additional revenue through skilled sales techniques.
    6. Properly directed inbound calls in phone queues to improve call flow.
    7. Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
    8. Computed Data Reports Call center management Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business

Captioning Assistant/Representative Resume

Objective : Oriented professional who is well organized and proficient at multitasking. possess an excellent customer service aptitude, including outstanding interpersonal and communication skills. also a quick learner who can rapidly retain information as well as a team player who can easily establish good rapport and trust.

Skills : Telecommunications., Retail, Customer support.

Description :

    1. Processed calls immediately with high standard of quality.
    2. Followed all call of confidentiality guidelines.
    3. Attended various staff and informative meetings.
    4. Received perfect call monitor scores Passed all monthly assessments of quality/handling standards.
    5. Captioned all calls verbatim for entire duration.
    6. Maintained monthly adherence scores of 95 percent or higher Skills Used Maintained a speed of 130 wpm with less than 2 percent error rate.
    7. Maintained a speed of 130 wpm with less than 2 percent error rate.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Captioning Assistant/Manager Resume

Summary : To obtain a position that will enable to use education, training, and work experience to achieve success. Highly organized and detailed-oriented. Looking to gain additional experience and a company to grow with.

Skills : Administration, Clerical, Typist.

Description :

    1. Relaying live phone calls for the deaf and/or hard of hearing.
    2. Job consisted of typing and revoicing for the customers.
    3. Coaching new employees who were put on the floor for live phone calls or who needed more practice/improvement.
    4. Requirements had to meet under 3% accuracy and over 135 words per minute.
    5. Random monitors of live phone calls took place daily.
    6. Lilstened to the person who was able to hear.
    7. Once heard them talking  would repeat what was said.
    8. The computer would print out what  said so that the deaf person could read what was said.
    9. Used a Dell computer and a headset.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Medical Assisting

Captioning Assistant Resume

Objective : Highly qualified Captioning Assistant with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Excel, PowerPoint, Microsoft office, word and various other platforms.

Description :

    1. Provided a service to the deaf and hearing impaired.
    2. Worked in receiving where we deal with pallets and opening boxes.
    3. In charge of cataloging all of our back stock of the store.
    4. Worked on the floor as both a sales associate and cashier.
    5. Used voice-recognition software to caption telephone calls for the deaf and hard of hearing.
    6. Perform remote monitors on captionists' calls to ensure they uphold call quality standards.
    7. Demonstrated an ability to quickly and efficiently proofread and type.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Business