Captioning Assistant Resume
Summary : To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of capabilities.
Skills : Customer Service Experience, Telephone Etiquette, Cash Handling, Copying, Faxing, Team Player.
Description :
- Attend job-appropriate meetings and training sessions.
- Monitor technical issues on calls and report to appropriate staff.
- Sign and abide by Hamilton Relay Service Confidentiality Agreement, even after employment is termed.
- Responsible for reporting/escalating issues and problems through the appropriate channels.
- May be called upon to assume greater responsibility as business needs dictate.
- Requires minimum supervision to monitor activity and direct goal achievement.
- Provide quick and accurate captions for telephone conversations of captioned telephone clients using voice recognition applications.
- Listen to audio, voice what was heard, proof-read developing captions- all simultaneously.
Experience
10+ Years
Level
Senior
Education
Diploma
Jr. Captioning Assistant Resume
Objective : Detail oriented professional who is well organized and proficient at multitasking. possess an excellent customer service aptitude, including outstanding interpersonal and communication skills. Also a quick learner who can rapidly retain information as well as a team player who can easily establish good rapport and trust.
Skills : Customer Service, Retail, Telecommunications.
Description :
- Processed calls immediately with high standard of quality.
- Followed all call confidentiality guidelines.
- Attended various staff and informative meetings.
- Received perfect call monitor scores Passed all monthly assessments of quality/handling standards Maintained monthly adherence scores of 95 percent or higher Skills Used Maintained a speed of 130 wpm with less than 2 percent error rate.
- Captioned all calls verbatim for entire duration.
- At CSD Lubbock my job was to successfully caption calls for the deaf & hard of hearing.
- Also, correcting any mistakes made while Captioning the calls.
- It was a great environment and very easy to adjust.
Experience
2-5 Years
Level
Entry Level
Education
Diploma
Asst. Captioning Assistant Resume
Headline : Prior experience in office work, including patient registration, psych one on one patient observation, as well as basic clerical/receptionist duties; answering calls, relaying messages, greeting clients, collecting copays & deposits.
Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Typing, Powerpoint, Sales, Customer Service, Administrative, Written Communication, Communications.
Description :
- Captioning the phone calls for the hearing impaired that are then fed to their CapTel phone unit.
- The clients are then able to read the conversations that I am captioning from their callers.
- We do this for both residential customers, as well as commercial customers.
- Would also manage the call que for management when asked.
- This would entail taking a head count of representatives on the floor and routing the calls where there was ample staff.
- We have 5 different units in the building with over 150 representatives at any time.
- Handle inbound calls back to back.
- Have to speak properly enunciate properly to ensure customer satisfaction.
- Ability to help the hearing impaired to communicate with friends family and business matters Skills Used Typing.
Experience
5-7 Years
Level
Executive
Education
General Studies
Associate Captioning Assistant Resume
Objective : To obtain a rewarding and challenging position where I may utilize my strengths and continue to learn and grow within your organization.
Skills : Inventroy Management, Customer Service, Financial Background, Microsoft Office Suite, Cash Handling Experience.
Description :
- Operate captioning software to provide reliable and verbatim captions to customers.
- To follow diligent guidelines and FCC standards and protocol while captioning client phone calls while maintaining a professional and adhering to the confidentiality requirements strictly.
- Operated Windows based systems with multiple programs including a speech recognition software to quickly caption customer calls.
- Scanned and edited the dialouge quickly and efficently to verbatim of company standards.
- Adhered to a strict confidentiality agreement for all call content.
- Responsible for providing quick and accurate captions for telephone conversations of caption telephone clients using voice recognition applications.
- Maintain the captel call center quality standards for accuracy and speed.
Experience
2-5 Years
Level
Entry Level
Education
Digital Media
Lead Captioning Assistant Resume
Headline : Highly motivated Assistant Editor for employment in the Honolulu, HI office. AECOM is pleased to include you in a unique development opportunity, the Graduate Development Program (GDP).
Skills : Sales and Service, Excellent verbal & reading , Strong spelling & recall ability, Precise Accuracy, Comfortable with new technology , Multi-tasking, Licensed Security guard , Cash Handling.
Description :
- Provide quality captions for people hard of hearing or with listening disabilities Accomplishments dedication.
- Little to no interaction with others, so I was required to set and adhere to my own schedule.
- Third party contractor to the FCC, which means I had to follow a certain set of government mandated quality standards and confidentiality laws.
- Caption fast paced calls, which allowed to increase abilities to read, type, and proofread in a quick and accurate manner.
- Employees were frequently tested with prerecorded scripts to determine average speed and error rate.
- Multitask (hear audio, voice what was heard, proofread developing captions.
- Provide real time telephone captions to members who are hard of hearing by listening to their phone conversations and repeating back what i hear. Without this technological capability, the members would not be able to talk to their family and friends, doctor or even make dinner reservations.
Experience
5-7 Years
Level
Executive
Education
BS In Forensic Science
Captioning Assistant II Resume
Objective : Professional with experience in office administration, customer service, and progressively greater responsibilities. Major strengths include: Experienced in office administration and customer service. Over 3 years experience as a Data Entry Clerk. Highly proficient with Microsoft Office tools and web-based applications.
Skills : Microsoft Office, Spanish, Customer Service, Phone Etiquette.
Description :
- Responsible for providing live telephone captioning on customer's telephone conversations for the deaf and hard of hearing community.
- Listened to the phone conversations and vocally repeat the conversation back, as it happens, into a high tech voice recognition technology.
- Maintained a high level of accuracy and speed.
- Attend job-appropriate meetings and training sessions.
- Monitor technical issues on calls and report to appropriate staff.
- Ensured the highest level of quality service is delivered to all consumers with a calm demeanor.
- Managed time and productivity to exceed company standards.
Experience
2-5 Years
Level
Entry Level
Education
Business Administration
Captioning Assistant III Resume
Summary : To grow within an expanding company that is able to utilize leadership and interpersonal skills while obtaining the knowledge necessary to excel within position.
Skills : Strong Analytical, Mathematical And Computer Entry Above Average Written And Verbal Communication Skill.
Description :
- Provide live telephone captioning for the deaf and hard of hearing community.
- Maintaining accuracy and speed during conversations.
- Monitoring technical issues on calls and reporting to appropriate staff.
- Proper caption corrections as needed during customer conversations.
- Consistently generated additional revenue through skilled sales techniques.
- Properly directed inbound calls in phone queues to improve call flow.
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Computed Data Reports Call center management Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Experience
10+ Years
Level
Senior
Education
Business
Captioning Assistant/Representative Resume
Objective : Oriented professional who is well organized and proficient at multitasking. possess an excellent customer service aptitude, including outstanding interpersonal and communication skills. also a quick learner who can rapidly retain information as well as a team player who can easily establish good rapport and trust.
Skills : Telecommunications., Retail, Customer support.
Description :
- Processed calls immediately with high standard of quality.
- Followed all call of confidentiality guidelines.
- Attended various staff and informative meetings.
- Received perfect call monitor scores Passed all monthly assessments of quality/handling standards.
- Captioned all calls verbatim for entire duration.
- Maintained monthly adherence scores of 95 percent or higher Skills Used Maintained a speed of 130 wpm with less than 2 percent error rate.
- Maintained a speed of 130 wpm with less than 2 percent error rate.
Experience
2-5 Years
Level
Junior
Education
Diploma
Captioning Assistant/Manager Resume
Summary : To obtain a position that will enable to use education, training, and work experience to achieve success. Highly organized and detailed-oriented. Looking to gain additional experience and a company to grow with.
Skills : Administration, Clerical, Typist.
Description :
- Relaying live phone calls for the deaf and/or hard of hearing.
- Job consisted of typing and revoicing for the customers.
- Coaching new employees who were put on the floor for live phone calls or who needed more practice/improvement.
- Requirements had to meet under 3% accuracy and over 135 words per minute.
- Random monitors of live phone calls took place daily.
- Lilstened to the person who was able to hear.
- Once heard them talking would repeat what was said.
- The computer would print out what said so that the deaf person could read what was said.
- Used a Dell computer and a headset.
Experience
7-10 Years
Level
Management
Education
Medical Assisting
Captioning Assistant Resume
Objective : Highly qualified Captioning Assistant with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Excel, PowerPoint, Microsoft office, word and various other platforms.
Description :
- Provided a service to the deaf and hearing impaired.
- Worked in receiving where we deal with pallets and opening boxes.
- In charge of cataloging all of our back stock of the store.
- Worked on the floor as both a sales associate and cashier.
- Used voice-recognition software to caption telephone calls for the deaf and hard of hearing.
- Perform remote monitors on captionists' calls to ensure they uphold call quality standards.
- Demonstrated an ability to quickly and efficiently proofread and type.
Experience
2-5 Years
Level
Junior
Education
Business
