As a Captioning Assistant, the individual will listen to the customer’s phone conversation in real-time and promptly provide captions for the calls. A well-drafted Captioning Assistant Resume mentions the following primary accountabilities – providing live telephone captioning for customer’s phone conversations, repeating what is heard in a high-tech voice recognition software system, maintaining high level of accuracy and speed; typing and making corrections using keyboards; monitoring technical issues on calls, reporting to appropriate staff; attending job meetings and training session; and undertaking related tasks.
Common requirements for the post include the following – strong multitasking skills; strong oral and written communication skills; good typing skills; strong memory-recall abilities, excellent reading skills; comfortable and familiar with new technology and computers. To qualify for this post, a high school diploma is mandatory. Clear speaking skills are a must.
Summary : Captioning Assistant is responsible for providing captioning services to the network of ABC News’s correspondents, producers, and anchor staff.
Skills : Customer Service Experience, Telephone Etiquette, Cash Handling, Copying, Faxing, Team Player.
Attend job-appropriate meetings and training sessions.
Monitor technical issues on calls and report to appropriate staff.
Sign and abide by Hamilton Relay Service Confidentiality Agreement, even after employment is termed.
Responsible for reporting/escalating issues and problems through the appropriate channels.
Requires minimum supervision to monitor activity and direct goal achievement.
Provide quick and accurate captions for telephone conversations of captioned telephone clients using voice recognition applications.
Listen to audio, voice what was heard, proof-read developing captions- all simultaneously.
Jr. Captioning Assistant Resume
Objective : Detail oriented professional who is well organized and proficient at multitasking. possess an excellent customer service aptitude, including outstanding interpersonal and communication skills. Also a quick learner who can rapidly retain information as well as a team player who can easily establish good rapport and trust.
Processed calls immediately with high standard of quality.
Followed all call confidentiality guidelines.
Attended various staff and informative meetings.
Received perfect call monitor scores Passed all monthly assessments of quality/handling standards Maintained monthly adherence scores of 95 percent or higher Skills Used Maintained a speed of 130 wpm with less than 2 percent error rate.
Captioned all calls verbatim for entire duration.
Also, corrected any mistakes made while Captioning the calls.
Asst. Captioning Assistant Resume
Headline : Prior experience in office work, including patient registration, psych one on one patient observation, as well as basic clerical/receptionist duties; answering calls, relaying messages, greeting clients, collecting copays & deposits.
Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Typing, Powerpoint, Sales, Customer Service, Administrative, Written Communication, Communications.
Captioned the phone calls for the hearing impaired that are then fed to their CapTel phone unit.
Able to read the conversations that I am captioning from their callers.
Responsible for residential customers, as well as commercial customers.
Managed the call que for management when asked.
Entailed taking a head count of representatives on the floor and routing the calls where there was ample staff.
Handled inbound calls back to back.
Had to speak properly enunciate properly to ensure customer satisfaction.
Associate Captioning Assistant Resume
Objective : To obtain a rewarding and challenging position where I may utilize my strengths and continue to learn and grow within your organization.
Operated captioning software to provide reliable and verbatim captions to customers.
Followed diligent guidelines and FCC standards and protocol while captioning client phone calls while maintaining a professional and adhering to the confidentiality requirements strictly.
Operated Windows based systems with multiple programs including a speech recognition software to quickly caption customer calls.
Scanned and edited the dialouge quickly and efficently to verbatim of company standards.
Adhered to a strict confidentiality agreement for all call content.
Responsible for providing quick and accurate captions for telephone conversations of caption telephone clients using voice recognition applications.
Maintained the captel call center quality standards for accuracy and speed.
Lead Captioning Assistant Resume
Headline : Highly motivated Assistant Editor for employment in the Honolulu, HI office. AECOM is pleased to include you in a unique development opportunity, the Graduate Development Program (GDP).
Skills : Sales and Service, Excellent verbal & reading , Strong spelling & recall ability, Precise Accuracy, Comfortable with new technology , Multi-tasking, Licensed Security guard , Cash Handling.
Provided quality captions for people hard of hearing or with listening disabilities Accomplishments dedication.
Little to no interaction with others, so was required to set and adhere to own schedule.
Had to follow a certain set of government mandated quality standards and confidentiality laws.
Caption fast paced calls, which allowed to increase abilities to read, type, and proofread in a quick and accurate manner.
Employees were frequently tested with prerecorded scripts to determine average speed and error rate.
Multi tasked for hear audio, voice what was heard, proofread developing captions.
Provided real time telephone captions to members who are hard of hearing by listening to their phone conversations.
BS In Forensic Science
Captioning Assistant II Resume
Objective : Professional with experience in office administration, customer service, and progressively greater responsibilities. Major strengths include: Experienced in office administration and customer service. Over 3 years experience as a Data Entry Clerk. Highly proficient with Microsoft Office tools and web-based applications.
Skills : Microsoft Office, Spanish, Customer Service, Phone Etiquette.
Responsible for providing live telephone captioning on customer's telephone conversations for the deaf and hard of hearing community.
Listened to the phone conversations and vocally repeat the conversation back, as it happens, into a high tech voice recognition technology.
Maintained a high level of accuracy and speed.
Attended job-appropriate meetings and training sessions.
Monitor technical issues on calls and report to appropriate staff.
Ensured the highest level of quality service is delivered to all consumers with a calm demeanor.
Managed time and productivity to exceed company standards.
Captioning Assistant III Resume
Summary : To grow within an expanding company that is able to utilize leadership and interpersonal skills while obtaining the knowledge necessary to excel within position.
Skills : Strong Analytical, Mathematical And Computer Entry Above Average Written And Verbal Communication Skill.
Provided live telephone captioning for the deaf and hard of hearing community.
Maintained accuracy and speed during conversations.
Monitored technical issues on calls and reporting to appropriate staff.
Proper captioned corrections as needed during customer conversations.
Consistently generated additional revenue through skilled sales techniques.
Properly directed inbound calls in phone queues to improve call flow.
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports Call center management Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Captioning Assistant/Representative Resume
Objective : Oriented professional who is well organized and proficient at multitasking. possess an excellent customer service aptitude, including outstanding interpersonal and communication skills. also a quick learner who can rapidly retain information as well as a team player who can easily establish good rapport and trust.
Transcribed audio and video content into captions.
Edited and formated caption-text according to company guidelines.
Reviewed and edited transcripts for accuracy.
Managed the workflow of other captioners.
Transcribed audio and/or video recordings; listen to recordings and provide feedback on the accuracy.
Managed the workflow for captioning projects.
Worked with the captions team to find accurate transcriptions of recorded content.
Captioning Assistant/Manager Resume
Summary : To obtain a position that will enable to use education, training, and work experience to achieve success. Highly organized and detailed-oriented. Looking to gain additional experience and a company to grow with.
Skills : Administration, Clerical, Typist.
Relayed live phone calls for the deaf and/or hard of hearing.
Job consisted of typing and revoicing for the customers.
Coached new employees who were put on the floor for live phone calls or who needed more practice/improvement.
Requirements had to meet under 3% accuracy and over 135 words per minute.
Random monitored of live phone calls took place daily.
Listened to the person who was able to hear.
Used a Dell computer and a headset.
Captioning Assistant Resume
Objective : Highly qualified Captioning Assistant with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Excel, PowerPoint, Microsoft office, word and various other platforms.
Provided a service to the deaf and hearing impaired.
Worked in receiving where we deal with pallets and opening boxes.
In charged of cataloging all of our back stock of the store.
Worked on the floor as both a sales associate and cashier.
Used voice-recognition software to caption telephone calls for the deaf and hard of hearing.
Performed remote monitors on captionists' calls to ensure they uphold call quality standards.
Demonstrated an ability to quickly and efficiently proofread and type.