A Casino Shift Manager is hired to oversee the casino activities during the allotted shift time. The job description entails coordinating with departments and ensuring total customer satisfaction and operational efficiency. Other work activities carried out on daily basis are listed on the Casino Shift Manager Resume as – ensuring compliance with federal and state gaming regulations, maintaining a visual presence of casino floor; addressing and solving guest’s complaints and inquiries; cleaning and organizing work areas, promoting specials, sales, and new products; ordering supplies and products; managing cash intake and distributing payroll checks; and enforcing proper disciplinary measures.
Summary of skills that can highlight a resume includes the following – strong organizational skills, attention to detail; authoritative and leadership skills; comfortable handling and counting money, demonstrable strong time-management skills; and the ability to lift and move heavy items. Formal education is not mandatory for this role.
Objective : Responsible for Collecting team member performance data; preparing and issues disciplinary warnings in accordance with company department policies; and coaching them on guest service and technical performance.
Skills : Customer Service, Computer Literate, Word.
Description :
Supervised all gaming and nongaming staff.
Maintained constant inventory in all departments to ensure quality of experience for guest and employees.
Maintained constant security of all high priority assets such as cash or chips.
Strived to improve employee efficiency.
Mediated and solved both customer and employee problems.
Employed discipline as necessary and defined per company policy.
Ensured safety policies and procedures are adhered to at all times.
Experience
2-5 Years
Level
Executive
Education
Business Management
Casino Shift Manager Resume
Objective : Casino Shift Manager with 2 years of experience in Compling with and ensures that staff follow all governmental laws and regulations, casino and departmental policies and procedures, Title 31 regulations, Minimum Control Standards and Tribal Gaming Commission Regulations.
Skills : Microsoft Office, Planning Skills, Leadership.
Description :
Managed all aspects of daily Gaming floor operations = 2 food outlets, 2 Bars.
Reported directly to the General Manager and was responsible for the performance of staff.
Managed staff in the areas of Slot Attendant/Tech, Table Games & Poker, Cage Cashiers, Liquor staff, Liquor Enforcement and ALL aspects of Security and Surveillance.
Dealt with All Customer Disputes, Surveillance reviews of any Disputes & Thefts.
Contacted the Division of Gaming or Law Enforcement for all relevant reasons.
Managed 3 different Casinos for these companies, while adhering to the unique operations of the Depts.
Engaged in staff interviewing, hiring, training, evaluation and discipline.
Experience
2-5 Years
Level
Junior
Education
MS
Casino Shift Manager Resume
Summary : Over 15+ years of experience in Customer Service; including Tribal Management Grants Project Director, as a Casino Shift Manager (CSM), as an Assistant Court Clerk with the Tonkawa Tribe of Oklahoma and Acquisition Coordinator with the Tonkawa Tribal Housing Authority; industries including Executive, Legislative, General Government, and Administration.
Skills : Hospitality Management, Excel, Heavy Equipment Loader Operating.
Description :
Directed operations of a company.
Reviewed sales reports and financial statements.
Measured productivity and cost efficiency.
Cooperated on all levels to develop effective internal procedures.
Maintained smooth daily operations.
Managed staff schedules and work assignments.
Conducted staff performance evaluations.
Experience
10+ Years
Level
Senior
Education
Business Management
Casino Shift Manager Resume
Summary : Seeking a Casino Shift Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Microsoft Office, Managing SKills, Developing Skills.
Description :
Calculated daily win/loss figures for Table Games and Slots, reporting directly to the Executive Committee and Vice President of Gaming Operations.
Verified and approved large denominations of Slot Jackpots as they pertain to Title 31.
Verified High Limit Slot Jackpots and issues related to Slots/Table Games checks for progressive jackpots and BadBeat Poker payouts.
Managed distribution of cards/dice and table games layouts.
Monitored for compliance with the Michigan Gaming Control Board for equipment deliveries and returns.
Aided in the development of Multiple Transaction Logs and Currency Transaction Reports (CTRC).
Developed internal policies for Canadian and Native American Citizenship employment through HB Visa and Green Cards.
Experience
7-10 Years
Level
Management
Education
GED
Casino Shift Manager Resume
Summary : To obtain a Casino Shift Manager position in an environment that is challenging, educating, will allow me to utilize my organizational skills, and expand on my Managerial and IT Tech skills.
Reported abnormal and suspicious activities to surveillance and/or security.
Oversaw the vault, all transactions involving it, and making sure it balances at the end of the shift.
Efficiently implemented all company policies and procedures, including the system of internal controls (Title 31) and all other governmental regulations.
Built relationships with vendors and clients.
Experience
10+ Years
Level
Senior
Education
AAS In Business Management
Casino Shift Manager Resume
Objective : Responsible for Evaluating and monitoring cash and casino floor service to ensure optimum performance and continual improvement in five key areas: guest service, management/team development, sales/marketing, property, and staff appearance, and expense/financial control.
Skills : Notary Public, Multitasking, Training SKills.
Description :
Researched guest concerns and provided excellent public relations in reference to concerns.
Provided complimentary rewards to casino guests for play.
Maintained excellent communication and contact with all departments within the organization on each shift.
Ensured and maintained compliance with regulations according to the State Gaming Compact.
Conducted employee interviews, performance reviews, disciplinary measures, and terminations.
Briefed employees on assigned shift on pertinent operations information, policy implementations, and procedures.
Supervised 25+ floor staff on assigned shift.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor Of Arts
Casino Shift Manager Resume
Objective : Experienced manager skilled in supervisory and management, leadership, teamwork, excellent verbal and written communication skills, proven to execute tasks effectively. Very efficient in time management, interacting professionally with team members, and ability to work in all environments and work well with a wide variety of individuals.
Skills : Supervising Skills, MS office, Multitasking.
Description :
Provided outstanding guest service.
Collaborated and developed table games training manuals, curriculum, and related literary tools for Dealers, Supervisor, and Pit Managers.
Established internal control standards and administrative policies for the table games departments.
Planned for future customer demand.
Trained and supervised newly hired staff.
Applied all policies and procedures and maintained regulatory compliance with laws and statutes governing casino operations.
Helped open several successfully operating casinos throughout Russia and Georgia.
Experience
0-2 Years
Level
Entry Level
Education
MS
Casino Shift Manager Resume
Headline : Hardworking, organized, Casino Shift Manager professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Hiring Skills, Team Work, Leadership.
Description :
Responsible for recruitment, hiring, and separating employees.
Responsible for the review and preparation of performance evaluations.
Oversight of other non-gaming areas within an 8-hour shift to include resolution of guest concerns and employee performance issues.
Prepared and reviewed staff scheduled.
Reviewed statistical performance data and related reports.
Worked swing shift oversight of the property.
Managed and directed staff of table games dealers, prepared work schedules, delegated assignments, and ensured quality customer service standards within the casino.
Experience
5-7 Years
Level
Executive
Education
GED
Casino Shift Manager Resume
Objective : Accomplished and energetic Manager with a solid history of achievement in Food Beverage/Hospitality. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Customer service, the ability to work in a high paced environment, and great organization skills. S kills Customer and Personal Service Sales and Marketing Mathematics Judgment and Decision Making Active Listening Time Management Speaking Coordination Service Orientation.
Skills : Training SKills, Monitoring Skills, Multitasking.
Description :
Monitored payment of hand-delivered jackpots to ensure promptness.
Responded to and resolved patrons' complaints.
Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
Performed minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Exchanged currency for customers, converting currency into requested combinations of bills and coins.
Attached out of order signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
Enforced safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Casino Shift Manager Resume
Objective : Casino Shift Manager with 4 years of experience in working directly with guests, Player Development, Casino Management, Senior Management, and other gaming departments to ensure a high level of guest service during all credit-related transactions.
Assumed all responsibilities on the gaming floor in the absence of the General Manager.
Ensured a maximum level of service and satisfaction.
Maintained security of all areas, making on scene decisions and grants approvals as needed, resolves problems and situations in the pits and the casino floor.
Responsible for assisting the pits and the casino floor to ensure compliance with the company's policies and procedures and the Gaming regulations.
Responsible for interviewing, training, planning, assigning, directing work, performance appraisals, rewarding and disciplining employees and dealing with employee complaints.
Reviewed analyses of operations, costs, and forecast data to determine Table Games organizational progress toward stated goals and objectives.
Reviewed monthly financials and Budget Preparation.
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