A Casino Supervisor is responsible for monitoring all activities on the floor at a gaming establishment. The job responsibilities that are listed on the Casino Supervisor Resume include the following – observing gaming tables for proper etiquette; managing casino personnel, handling service complaints; recording wagers and compiling reports; surveying tables for cheaters or suspicious activity; moving dealers from game to game; hiring and training and terminating staff; establishing betting limits and game rules; evaluating worker’s performance; opening and closing gaming tables; ensuring the facility is up to code and calling for maintenance on malfunctioning machines.
Apart from the love for games, the candidate should possess the following skills to acquire this position – the ability to follow rules, knowledge of current gaming regulations; high-quality gaming experience, exceptional customer service skills; and experience in supervising others. A degree in hospitality or hotel management will prove to be the best option to enter this occupation.
Objective : As a Casino Supervisor, responsible for Conducting at least one night-time surprise inspection every week or more often if necessary. Experience in Performing all duties with minimal supervision, and may be required to work irregular hours, attending job-related meetings, transferring to other casino locations, and other duties as assigned.
Skills : MS Office, Coordinating Skills, Supervising.
Description :
Provided guest service in a very highly demanding atmosphere.
Oversaw and trained policy and procedures to inhouse staff.
Maintained personnel files.
Maintained and recorded finance flow of all incoming cash and outgoing win/loss.
Maintained, filed, complied, and inforced all MS Gaming Commission Federal Regulations and IRS requirements.
Promoted rapidly within the industry due to interest and passion for my career.
Provided outstanding guest services, rate guests with cash buy-in, supervise six to eight employees and make sure of game protection.
Experience
2-5 Years
Level
Junior
Education
GED
Casino Supervisor Resume
Headline : Seeking a Casino Supervisor profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Able to partner with industry professionals and vendors to ensure maximum efficiency in all gaming products.
Able to multitask in a fast-paced environment with various distractions and make immediate adjustments pursuant to business needs.
Tracked and reported the gaming experience of up to 200 customers in a business day.
Designed and implement marketing campaigns to maximize exposure.
Helped develop and execute new monthly promotions to build brand loyalty.
Understood staffing needs for extended coverage of business needs.
Created, specialized training opportunities to develop employee confidence.
Ensured all rules and expectations of play are being met at all times.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Casino Supervisor Resume
Objective : Casino Supervisor with 2 years of experience in Maintaining an open line of communication with Management. Responsible for Maintaining a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
Skills : Communication Skills, Training Skills, Ms Office.
Description :
Successfully assured compliance with rules, regulations, and quality standards of casino gaming operations.
Performed tracking of player's activity and winnings/losses utilizing computer systems.
Continuously reviewed and evaluated the work being performed.
Directly communicated with casino guests, resolved any arising issues, and handled customer complaints.
Interviewed, selected, and trained new team members.
Overviewed compliance to internal casino procedures and policies, game integrity.
Demonstrated the ability to identify skilled play and cheating methods, prevented casino losses on numerous occasions.
Reviewed player accounts and activity reports for accuracy.
Matched recorded winnings to payout amounts.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Casino Supervisor Resume
Objective : The objective is to find a Casino Supervisor position with an expanding company that recognizes and values personal efforts to improve the company's bottom line, and a work environment that allows for personal and professional growth.
Skills : Microsoft Office, Video Editing, Social Media, Video Camera Operation, Photography, Final Cut Pro, Adobe Premiere, Woodworking.
Description :
Supervised all Slot Floor persons.
Participated in the development of staff work schedules as delegated by the shift manager.
Verified banks for the Vault Employees.
Ran reports for the finance department as needed.
Processed and verified all jackpot payouts.
Provided a paper trail for anything done while on shift.
Provided customer service as needed.
Resolved patron disputes as needed.
Experience
2-5 Years
Level
Junior
Education
Bachelor Degree
Casino Supervisor Resume
Objective : Accomplished Casino Supervisor professional with a truly creative passion for giving exceptional guest service. Seeking a rewarding position in the Las Vegas area. A resourceful individual with excellent analytical, problem solving and interpersonal skills. A solid working knowledge of Craps, Blackjack, Roulette, supervising and training.
Skills : Training & Development, Microsoft Office, Recruiting, Management Skills, Customer Service.
Description :
Supervised dealers and deal with all games.
Responsible for over $600,000 of inventory on a nightly basis.
Recognized for providing exceptional guest service.
Responsible for tracking patron wins and losses.
Trusted with ensuring integrity and protecting company assets.
Oversaw the integrity of games, dealers, and managers.
Supervised large sums of money.
Managed to keep budget under control Maintaining a high level of customer service.
Experience
2-5 Years
Level
Executive
Education
Bachelor Degree
Casino Supervisor Resume
Objective : To secure a position in the administrative and hospitality field as well as in the casino industry, utilizing the skills and experiences which I have acquired over the past 19 years as a casino host, pitt boss and as a Casino dealer. I have enjoyed being able to work as a Casino Host, learning the hotel administration and hospitality business and helping in increasing Casino revenue, being part of the Casino management team and helping in managing an over $1 000 000 monthly business.
Responsible for overall customer service satisfaction.
Allocated operating funds to cashiering stations.
Responsible for over $850,000 for each shift.
Supervised up to 8 employees, scheduled work hours, and resolved conflicts.
Standardized work procedures, prepared work schedules, and expedited workflow. Trained new employees.
Adjusted errors and resolved customer complaints.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Casino Supervisor Resume
Objective : As a Casino Supervisor, Responsible for the preparation of tables Coordinate dealer assignments Perform hourly and run down and report status to Manager Coordinate employee.
Skills : Training Skills, Coordinating Skills, Managing Skills.
Description :
Promoted positive public relations.
Settled the grievances of customers and employees.
Trained, supervised, and evaluated a team of eight.
Taught them in providing prompt, courteous customer service.
Ensured adequate staffing of all games.
Explained policies to customers politely but firmly.
Made sure that operations adhered to all relevant government regulations.
Prepared monthly management reports.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Science
Casino Supervisor Resume
Objective : To obtain a Casino Supervisor position with a company that allows me to contribute to the success of the business and personal satisfaction of a job well done.
Processed balancing poker machines. Completed Deposits.
Supervised shifts on daily basis and assisted the manager with ongoing promotions.
Coordinated and improved dealer's skills to be in line with the Casino's policies & procedures.
Monitored game operations, to ensure that house rules were followed, and employees provided prompt and cultivated service.
Experience
2-5 Years
Level
Executive
Education
Bachelor of Science
Casino Supervisor Resume
Summary : Excellent communicator and a people person by nature. With more than 25 years of experience working in Collections, Credit Analyst, Customer Service, Skip Tracing and Collateral Recovery for one of the top captive finance companies in the world. Experience in working in a demanding call center environment while handling multiple tasks from different departments.
Responsible for a shift of 25-60 employees per shift.
Monitored very large cash transactions in the casino industry.
Reported directly to involving casino employees and customers.
Actively listened to customers' complaints and resolved them immediately.
Received multiple reviews acknowledging the level of dedication to excellent customer service.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Handled credit applications for high-end casino players and assisted them with any hotel or travel accommodations.
Monitored stations and determining schedules, explained game rules to guests, and assigned dealers to games.
Experience
10+ Years
Level
Senior
Education
G.E.D
Casino Supervisor Resume
Summary : Energetic, driven cosmetologist with a passion for hair, seeking a position in a high energy salon with an opportunity for growth and continued education. I have worked at a Smartstyle salon in Las Vegas, NV for almost two years. I have recently relocated to the area and have excellent customer relationship skills and love working with team members alike.
Skills : Excellent Customer Service, Management And Leadership, Developing Skills.
Description :
Ran the day to day table game operations.
Supervised the dealer payouts and made corrections when needed.
Signed up new players, tracked their play, and comped appropriately.
Provided a fun, exciting gaming experience for our guests.
Ensured the integrity of all the games.
Demonstrated excellent customer service, and mentor dealers.
Worked all levels of play and specializes in high limit table games.
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