Central Station Operator Resume Samples

The main responsibility of a Central Station Operator is to assist the customers in completing calls and process all 411 calls. Common work activities seen on the Central Station Operator Resume include the following – answering to repair service calls relating to phone service, and alarm repair; completing calls for an answering service, dispatching on monitoring alarms; troubleshooting for alarm customers; responding to signals immediately with accuracy; assisting customers professionally; working with service and installers; sorting and filing all work orders, and customer updates; providing assistance for customers who dial the operator; and capturing market data on customer callbacks and surveys.

The most sought-after skills for the post include the following – knowledge of computer usage, fast typing skills, the ability to get exposed to low noise levels and to work in a heated office environment, and physical stamina. Formal education beyond a high school diploma is not necessary.

 

Central Station Operator Resume example

Central Station Operator Resume

Summary : Dedicated and determined individual with management experience. Seeking a position where I can learn and grow within the company while providing my best to my employer.

Skills : Microsoft Office Windows, Alarm Monitoring.

Description :

    1. Handled and appropriately dispatched proper department according to the alarm received into the central station.
    2. Interacted with customers during the stress of break-in fire medical emergency.
    3. Tabulated information accurately into the computer system keeping accurate records and reports.
    4. Obtained information in a calm logical manner under stressful situations. 
    5. Monitored the alarm systems for residential homes and commercial businesses.
    6. Managed all phases of home and business security solutions, which included 24-hour home and business security monitoring from burglary.
    7. Monitored and responded to residential and commercial alarm signals, dispatching emergency personnel when necessary.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma In General Studies


Central Station Operator Resume

Summary : To obtain a position in my field of study, in which I can utilize my education to efficiently manage my position within your company. Well trained in numerous support staff positions. Flexible adaptable and great work ethic.

Skills : Keyboarding-45 wpm, Time-Management, Communication-Written and Oral, Self-Discipline.

Description :

    1. Quickly and efficiently responded to many types of alarms for business and residential customers.
    2. Managed time to dispatch high priority alarm calls accordingly.
    3. Managed priorities when handling incoming customer calls and alarms.
    4. Followed and executed specific procedures and protocols.
    5. Properly communicated with customers and co-workers with good verbal and written skills.
    6. Performed accurate and detailed documentation within customer accounts.
    7. Able to understand and use advanced computer monitoring programs.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS


Central Station Operator Resume

Summary : A highly equipped Central Station Operator with experience in performing a variety of administrative and staff support duties, which require a broad range of knowledge and skills. Ability to create a positive impression of my company through efficient and professional interactions.

Skills : Self-Motivated, Proficient In Windows OS, Multi-line Phone Systems, Detail-Oriented.

Description :

    1. Scheduled and dispatched workers, work crews, equipment, and service vehicles to appropriate locations according to customer requests, specifications and needs, 
    2. Conferred with customers and supervised personnel in order to address questions, problems and requests for service and equipment.
    3. Relayed work orders, messages and information to and from work crews, supervisors and field inspectors.
    4. Prepared daily work and ran schedules.
    5. Arranged for necessary repairs in order to restore service.
    6. Received and prepared work orders.
    7. Recorded and maintained files and records of customer requests, work, and services.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Or Equivalent

Central Station Operator Resume

Headline : To process incoming customer alarms from the monitoring facility and dispatched per procedure are law enforcement, fire department, or rescue units.

Skills : Time Management Skills, Microsoft Office, Records Management.

Description :

    1. Regularly worked extra shifts.
    2. Monitored and documented all alarms.
    3. Contacted customers regarding alarms received.
    4. Received continuous training and performed data entry. 
    5. Notified authorities by telephone of need for corrective actions.
    6. Notified repair service of equipment malfunctions. 
    7. Got on the job customer device classes to enhance the quality of the customers.
    8. Saved homes and people's lives by dispatching properly. 
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Central Station Operator Resume

Headline : To utilize diverse skills and abilities in an administrative or operational capacity to benefit the growth of an established company and obtain a challenging position in which my skills can be highly utilized.

Skills : Trouble Shooting, Customer Service, Communication Skills.

Description :

    1. Field all incoming calls for the company and directed callers to the proper personnel.
    2. Scheduled service calls, adjusting schedules to meet the priority.
    3. Kept confidential customer information up-to-date through telecommunication, fax, mail, or e-mail.
    4. Created certificates of installation for insurance purposes, distributing to insurance companies and customers for record-keeping purposes.
    5. Composed business letters for managerial staff members upon request.
    6. Processed alarm signals as well as dispatch Medical, Fire, or Police authorities to locations.
    7. Worked closely with service technicians, confirming tests & monitoring daily activities.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED

Central Station Operator Resume

Headline : To acquire a position that will utilize the skills values acquired from my previous assignments. Over 5 years of experience in the customer service, hospitality, retail, and security industry as well as administrative support as an office clerk and receptionist.

Skills : Data Entry, Law Enforcement, MS Ofiice.

Description :

    1. Directed calls in support of customer needs.
    2. Troubleshoot issues with alarm equipment over the phone, Creating tickets for service and orders.
    3. Trained new employees.
    4. Entered customer information into the database.
    5. Placed systems on standby for maintenance and testing.
    6. Notified police and fire department of alarms.
    7. Received incoming calls regarding basic troubleshooting & usage of the panel. 
    8. Performed light data entry; assisted customers with minor technical issues and usage of the panel.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Network Administration

Central Station Operator Resume

Objective : To obtain a challenging position, which enables me to utilize my current data entry skills and experience while moving forward, learning new skills, and help the company continue to reach its goals.

Skills : Conflict Resolution, Excellent Communication SKills, Attention-to-Detail.

Description :

    1. Responsible for working in a call center and demonstrated multitasking skills.
    2. Responsible for accurately documenting all interactions with customers in the customer database.
    3. Responsible for maintaining excellent verbal and written communication skills.
    4. Responsible for effectively demonstrating decision making and problem-solving abilities.
    5. Responsible for demonstrating good time management skills, balance call volume, and related follow-ups.
    6. Responsible for responding to Alarms appropriately and in a timely manner.
    7. Monitored both commercial and private fire and security alarm systems for a leading national provider of integrated alarm systems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
General Education

Central Station Operator Resume

Headline : Highly professional, career-minded individual with a high level of integrity and a parallel work ethic. Over 5 years of customer service experience combined with over 8 years of office administration experience. Seeking to obtain a position as a Central Station Operator.

Skills : Customer Relations Management, Project Management, Technical Support.

Description :

    1. Monitored home and commercial business security systems, create, edit, and input zone layouts.
    2. Assisted customers over telephones if needed or direct calls to the appropriate representatives.
    3. Assisted fellow employees if needed. 
    4. Dispatched emergency personnel when necessary. 
    5. Dispatched the appropriate emergency resources when required.
    6. Ensured that all protocols and procedures were being followed at all times to ensure the safety and well-being of all clients. 
    7. Responded to customer's alarms Dispatching proper authorities if necessary 
Years of Experience
Experience
5-7 Years
Experience Level
Level
Junior
Education
Education
GED

Central Station Operator Resume

Summary : To work with Installation and Service Technicians to ensure that signals are received properly and provide clear notation on alarms into the system for a history of actions and customer comments for later reference.

Skills : Microsoft Office Suite, Team Leadership, Public Speaking.

Description :

    1. Dispatched police, firefighters, and EMS when needed by customers.
    2. Monitored homes to ensure safety and offer customers peace of mind.
    3. Took calls and make necessary changes, or transfer customers to the right department.
    4. Called customers when alarm signals come in and made sure they are safe.
    5. Provided exceptional customer service to every customer.
    6. Monitored alarm signals & respond using the information provided on computer screens.
    7. Placed necessary outgoing calls to verify an alarm, dispatched the proper authorities, and notified responsible parties.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS in Communication

Central Station Operator Resume

Headline : To review incoming alarm signals, contact customers, and dispatch the proper authorities. And handle incoming phone calls and route to the proper departments.

Skills : Report and Document Preparation, Microsoft Office, Records Management.

Description :

    1. Monitored alarm calls for customers in various areas.
    2. Dispatched emergency response for those needing fire, police, and EMS attention.
    3. Walked customers through technical issues.
    4. Set up new accounts.
    5. Helped customers with billing disputes and contract questions.
    6. Offered help and support to our customers who are having trouble.
    7. Filled out service tickets for troubled equipment.
    8. Involved in dispatching on fire and burglar alarms.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
AAS In Computer Information