A Chat Specialist provides an exceptional first impression on behalf of the company on the customers by quickly responding to online chat requests from consumers. While the duties vary based on the requirements and issues, the following are certain core tasks mentioned on the Chat Specialist Resume – having a dynamic conversation that will drive the consumer to do business with the company, providing a personalized experience to each consumer based on their wants and needs; receiving and responding to consumer queries, developing customer service solutions, identifying possible website errors, and solving problems as quickly as possible.
Employers tend to hire those with the following skills and abilities – passion for customer service, strong knowledge of the company’s products and services; an upbeat and positive manner, computer literacy, and e-commerce software proficiency. Formal education beyond a high school diploma is not needed. However, work experience will be beneficial.
Objective : To obtain a position in a reputable company that has room for growth to build a career, Researching escalated customer issues and provide customer-centric resolutions, Abiding by applicable regulatory and departmental policies and procedures.
Skills : Good Written Communication, Data Entry, Electronic Medical Record-software, Medical Billing Software.
Description :
Provided extensive knowledge about specific products and services, and identify consumer wants and needs.
Chated for hundreds of car dealerships around the globe such as Ford, BMW, AutoNation, Mercedes Benz, Nissan, Porsche, Volkswagen, Dodge, Jeep, Ram, etc.
Took few Home Chats.
Communicated with consumers takes place via a web-based live chat console.
Responsible for having dynamic conversations that drive the consumer to want to do business with our customers.
Think quickly and provided a personalized experience for each consumer based on their wants and needs.
Ability to multi-task, improvise, and type quickly.
Experience
2-5 Years
Level
Executive
Education
Diploma
Chat Specialist Resume
Headline : Chat Specialist with strong background in Medical Reception looking to expand consumer service experience by providing support for consumers in technology sectors. Has experienced with communicating by chat and providing empathetic customer service through visual communication methods.
Skills : Microsoft Word, Microsoft Outlook, Microsoft Excel, 10 Key 5383 KPH, Data Entry 48 WPM, Multi Line Phone Experience, Great Organization and Attention to Detail, Multi Tasking.
Description :
Respond promptly to multiple auto-assigned chats addressing a various range of questions and concerns.
Facilitated unscripted interactions between customers and the different departments for clients.
Provided excellent customer service while maintaining professionalism, following chat structure, and meeting company metrics.
Deescalated upset customers by empathizing and routing them to the appropriate department and/or team member to ensure concerns are addressed.
Met monthly to collaborate with colleagues and management to review and discuss quality of work, expand product knowledge and implement new strategies.
Consulted with leadership regarding performance, updates on policy and procedure, and current business needs as to adapt to chat volumes and demands.
Handled chat requests from customers on Facebook Messenger.
Experience
5-7 Years
Level
Executive
Education
GED
Chat Specialist Resume
Summary : Retail associate with six years stocking experience , quick learner and hard-worker . With some experienced in material handling as a temp, Servicing Marcus customers through various channels with a focus on communicating via web chat, Contributing feedback to develop new content and refine the existing content library.
Probed customers to see what kind of shoe or apparel fits their needs best.
Helped a lot of customers, even angry customers, to find their perfect match.
Received kudos numerous times from customers to my supervisor for being so helpful and kind.
Used Typing, customer service skills, ability to probe customers to determine what shoe or apparel they wanted and/or needed.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explained products or services and prices, and answer questions from customers.
Experience
7-10 Years
Level
Management
Education
Diploma In Medical Billing
Chat Specialist Resume
Headline : Dedicated and hardworking recent graduate seeking an entry level position to gain more experience. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.
Skills : Wordpress, Web Design, Web Content.
Description :
Troubleshoot for online accounts & website errors.
Increased efficiency using multiple systems & software simultaneously.
Successfully followed through on correspondence between merchants, suppliers, clients & management.
Met monthly sales & quality assurance goals.
Provided customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.
Required knowledge of multiple products and ability to deepen or retain relationships through service.
Performed routine account-related transactions.
Experience
5-7 Years
Level
Executive
Education
MA In Accounting
Chat Specialist Resume
Headline : To use my skills, qualifications, and knowledge to the best of my ability in any work environment, and obtain security, stability, and growth within the company,& procedures, including but not limited to proper authentication and verification, Participate in AML/BSA compliance training as assigned.
Skills : Excellent User Of Microsoft Office Suite Programs, Mobile Savvy Across All Devices And Carriers.
Description :
Responsible for taking inbound chats with a high level of customer service and knowledge with Microsoft products.
Answered inquiries from customers regarding purchasing Apple Products.
Obtained customer information such as name, address, and payment method, and enter orders into computers.
Answered customer questions as best as possible while providing wiggle room for the dealership.
Requested varied from returns to items not received.
Handled all customer escalations.
Responsible for working in teams to meet individual and company benchmarks.
Experience
5-7 Years
Level
Executive
Education
GED
Chat Specialist Resume
Objective : Looking for a challenge in the workplace, while developing a friendly work environment in the Los Angeles area. I am a hard working Eagle Scout that is detailed oriented, and I can get work done correctly and on time,& Typing Speed Of 70 Wpm, Troubleshooting, Cash Handling.
Skills : Microsoft Office All Versions, Microsoft Dynamics CRM Software, Hiring, Microsoft Sharepoint, Account Management, Data Entry, Management, Customer Service, Payroll.
Description :
Performed chat room services as a chat specialist with an emphasis on suicide prevention Filed electronic paperwork with summaries of on-line chat .
Assisted online customers with customer service and sales inquiries for automotive companies nationwide.
Maintained monthly quotas needed per company guidelines.
Stayed up to date with company press releases and trends in the tech world to say abreast of consumer needs.
Provided technological support for client's consumers through live chat.
Created tickets for accurate encounter-related data organisation.
Assisted in training new hires.
Experience
2-5 Years
Level
Executive
Education
BA In Cosmetology
Chat Specialist Resume
Objective : Highly qualified Chat Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : PowerPoint, Outlook, Chart Management.
Description :
Used Customer Service Sales.
Supported over 50 customers daily at a growing software company by swiftly responding to their needs and assisting in website navigation while .
Responded through chat regarding customers billing info and inquiries to new products and services.
Used billing tools to determine why a customers bill.
Communicated for dealerships through chat Conducts conversations with customers through chat based software.
Gathered information from customers to .
Assisted online customers for car dealerships with their vehicle questions and sent leads to the dealer.
Experience
2-5 Years
Level
Executive
Education
BA In Psychology
Chat Specialist Resume
Objective : Chat Specialist with 3 years of experience Assisting on the phones when assigned, if Live Chat is unavailable and/or as department needs dictate, Determining membership eligibility, quotes savings rates and open new accounts by telephone and mail, Actively participating in credit union and department sprints and initiatives, Following all established policies.
Skills : Planning, Determining Skills, MS Office.
Description :
Provided excellent customer service by recognizing and responding appropriately, in verbal and written format, to customer’s requests in an efficient and timely manner.
Embraced a mentality of doing the right thing with focus on providing first contact resolution, utilizing a variety of resources.
Delivered results through exceptional decision quality and problem-solving skills, with an extraordinary focus on resolution for a positive customer experience.
Acted in the capacity of Brand Expert on policies, procedures, and promotions to provide accurate information to both internal and external customers.
Used established tools and procedures to identify, organize and categorize information.
Experienced driving customer satisfaction through chat and/or email and/or voice communication preferred.
Experienced in customer service and/or a high pressured, multitasked environment.
Experience
2-5 Years
Level
Executive
Education
GED
Chat Specialist Resume
Objective : Chat Specialist with 2 years of experience in Assisting members with general questions regarding all products and services. Assisting members with basic technical support and troubleshooting, basic loan and IRA product information. Preparing member correspondence, subject to Supervisor approval.
Skills : Planning, Managing, Training.
Description :
Researched, resolved and responded to a wide variety of complex problems and inquiries for PenFed members and other PenFed business units related to: PenFed loan and deposit accounts, Individual Retirement Accounts (IRA), account ownership, online and mobile app technical support, etc.
Responded to a high volume of live chat and member emails regarding share and loan products and accounts, ensuring quality member service. Utilize effective professional writing to resolve inquiries with the utmost professionalism and member care.
Performed monetary and/or specialized account maintenance in PenFed systems in response to member requests.
Regularly confided and approved applications to establish and maintain Trust, Representative Payee, Power of Attorney, Organization/Public Unit, VUTMA and other like accounts.
Provided training and answer Member Service Representative (MSR) and Branch telephone inquiries.
Utilized in-depth knowledge and experience to look for opportunities to recommend changes that will streamline processes, improve efficiency and push the business forward.
Provided technical support to members using, PenFed Online, Mobile, and NetMember.
Experience
2-5 Years
Level
Executive
Education
GED
Chat Specialist Resume
Objective : Chat Specialist is Performing file maintenance and follow up procedures to include online data changes, Actively cross-selling products and services to members, and track in accordance with credit union rules and procedures. Participating in the promotion of credit union products and services to existing and potential members.
Skills : Attorney, Law Management.
Description :
Utilized a wide range of proprietary and vendor computer applications including DOS-based systems.
Maintained current working knowledge in all areas of PenFed products, services, policies procedures and loan and share processing.
Knowledged of financial institution structure, products, policies and procedures preferred.
Experienced in a Salesforce environment preferred.
Promptly answer all incoming Chats in a polite manner; determine the nature of the business and personally assist within the guidelines set by the department after properly authenticating.
Assist edmembers in conducting routine and advanced transactions by Chat utilizing the Symitar computer system.
Assisted with more difficult transactions, problems and or questions requiring research and resolution.
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