Client Relations Supervisor Resume Samples

A Client Relations Supervisor is hired to create and nurture a long-term relationship with clients. Solving issues and ensuring customer satisfaction is the main goal of the job. Roles and responsibilities commonly depicted on the Client Relations Supervisor Resume are – building relationships with key employees among customers, creating plans to address client’s business needs, advising clients on creating profitable processes; scheduling regular meetings with customers to ensure they are satisfied, helping the sales team up-sell and cross-sell services and products, setting sales and revenue targets, collaborating with an internal team, and studying competition to find new ways to retain customers.

Apart from proven work experience, the following skills are needed – a proven track record of meeting and exceeding targets; experience in tracking relevant KPIs, a customer-oriented attitude, the ability to work with a team, working knowledge of CRM platforms, and negotiation skills. Employers tend to pick applicants with a degree in marketing or its equivalent.

Client Relations Supervisor Resume example

Client Relations Supervisor Resume

Summary : Responsible for Coordinating with Sales, Distribution Center, Product Management, Marketing, etc. to ensure timely shipping, Managing customer-specific contract pricing. Set up new accounts, update and maintain existing accounts in AS400.

Skills : Data Entry, Customer service, Answering multiple phone lines.

Description :

    1. Led team of two internal client relations associates responsible for all inbound calls, emails, and social media responses, ensuring client experience is positive and serve levels are exceeding expectations Own the distribution of client feedback from social media channels to relevant cross-functional partners (merchants, IT, marketing and executives etc.) subsequently impacting business decisions and future brand initiatives.
    2. Managed third-party Contact Center driving overall performance of contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
    3. Driven Service Level Agreements (SLA) standards through: identification of state-of-the-art technologies that will help achieve SLA's; defining user requirements; establishing technical specifications, measuring productivity, evaluating quality and customer-service standards.
    4. Reported information and analysis to drive organizational strategic decisions, plans, and reviews Revamp new brand training methodologies and educating the external Contact Center resulting better informed representatives improving client service.
    5. Designed yearly strategic business plan in an effort to increase retention, moral, and quality successfully implanting education resulting in a 10% increase in SLA.
    6. Develop and implement a business case and the new acquisition of a third-party vendor offering to military members, their spouses, educators, and students expanding a successful in-store offering to Omni-Channel users.
    7. Enabled the option to securely submit and prove their identity online to receive the brand discount on mobile, tablet, or desktop; resulting in exceeded expectations by 110% - $500,000 in incremental sales in the first three months.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Business Administration


Client Relations Supervisor Resume

Headline : Highly motivated, innovative and versatile leader with extensive experience in product development, account management and product strategy with a proven ability to lead and develop team members. Effective interpersonal communication and writing skills. Broad background including strengths in organizing assignments, detailed project management, trouble-shooting production issues, coordinating technical and programming support and directing staff to accomplish goals.

Skills : Microsoft Word, Excel and Power Point proficient Advanced user ability with Salesforce Advanced User Ability with Zoll Rescue Net Billing Software Constant Contact Proficient Survey Monkey Proficient Ability to build and maintain strong client relationships.

Description :

    1. Managed team of 6 associates; developed and reviewed associate's quarterly training plans and quarterly reviews.
    2. Established processes and procedures to obtain high quality consistent results are delivered to client.
    3. Administered $12M annual budget; developed processes to efficiently reforecast on a quarterly basis.
    4. Developed strategic departmental approach to achieve desired results on annual surveys.
    5. Customized department project methodology to align with clients to reduce unnecessary rework.
    6. Developed and facilitated a company-wide quarterly training course.
    7. Presented complex discussions at the client site.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED


Client Relations Supervisor Resume

Summary : Responsible for Working with Director, Customer and Support Services, Sales and Logistics, and Distribution personnel to ensure understanding and performance of Customers and Sales expectations.

Skills : Customer Service, Typing 65 WPM.

Description :

    1. Confirmed loan fees and ordered loan documents, reviewed and signed-off basic underwriting conditions.
    2. Actively resolved client issues and acted as back-up, as a team player, for Loan Receiving department, inputting new loans when the workload was extremely heavy or staff was lean.
    3. Assisted customers with various inquiries regarding billing and equipment orders.
    4. Ensured proper ordering, placement and delivery of all merchandise that is ordered via phone, fax, and email or online.
    5. Oversaw all of the client relation reps to ensure proper procedures are being followed when placing orders.
    6. Obtained and tracked all employee timesheets and deliver them to payroll.
    7. Trained advisors on various computer systems, upselling prospects, and monthly product reviews to enable success in meeting their sales goals.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
GED

Client Relations Supervisor Resume

Summary : To secure a position where my customer service and sales skills can be utilized to the fullest extent. Interested in working hard and enjoying a team-oriented culture and environment to make the most of my communications and presentation skills. Particularly would like to work towards an Implementation / Project Management, or Customer Service role.

Skills : Microsoft Office, Office Management, Auditing, Reporting, HIPAA, CPT, ICD-9, Healthcare.

Description :

    1. Supervised a staff of three Client Relations teams: Walnut Creek, CA; Lake Oswego, OR; Mission Viejo, CA.
    2. Managed day-to-day employee questions and issues, as well as coached the teams on customer service and inter-personal skills.
    3. Responsible for answering and assisting a heavy quantity of incoming phone calls, primarily from our mortgage broker customers and account executives, in addition to proactively calling clients on aging pipeline and diligently maintaining the Expiring Locks report, ensuring no locked loans would expire.
    4. Commonly resolved broker complaints and issues while coordinating with other departments to rectify those matters.
    5. Oversaw the departments P & L, I was responsible for interviewing and hiring new CRRs, as well as managed the mid-year and annual review and merit increase processes for the team.
    6. Assisted mortgage brokers and accountant executives in answering program and underwriting guidelines, questions and scenarios.
    7. Responsible for managing lock-ins, creating and distribution of daily rate sheets.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
AS In General Studies

Client Relations Supervisor Resume

Summary : Enthusiastic, dependable Client Relations Supervisor professional with 20+ years of proven ability. Able to turn negative situations into positive situations and solve problems. Excellent interpersonal and communication skills, as well as excellent analytical and problem-solving skills. Active listener who excels in managing relationships with internal and external customers. Hands-On Coaching/Developing Multitasking Training Quick Learning Working Independently Safety Mindedness Problem Solving.

Skills : Management, Supervising Skills.

Description :

    1. Resolved consumer banking client issues via phone on a supervisory level.
    2. Resolved client debit card transactions disputes.
    3. Offered financial solutions to resolve those issues and strengthened the client's relationship with the bank.
    4. Managed a team of 15-20 Financial Associates.
    5. Coached, developed and maintained overall performance of associates on that team.
    6. Subject Matter Expert Coached and developed 8-10 new hire Financial Associates directly out of training classes regarding policies, procedures, products and services of the company.
    7. Maintained overall performance and quality in preparation for the next level of training.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates In Applied Science

Client Relations Supervisor Resume

Objective : Seasoned superior leadership, interpersonal effectiveness, and conflict resolution skills proven with 2 years of supervisory experience. Driven Bachelor seeking candidate possessing ten (10) years of customer service experience with 6 years of inbound and outbound call center experience. Accomplishments include creating a remote telecommuting Supervisor position while working with CEO and Director of Customer Service; assisted with the process and creation of Inbound Department in growing organization to improve customer focus; yielded $2.

Skills : Microsoft Office, Supervising Skills.

Description :

    1. Responsible for coaching and training new hire employees on job description and requirements for +300 clients which included but were not limited to: Doctor offices, towing companies, and nursing homes.
    2. Gained knowledge of Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.
    3. Supervised 15 employees daily on average via telecommuting.
    4. Documented and covered various shifts/monitored overtime.
    5. Provided corrective supervision and feedback as required.
    6. Maintained schedule for 24 hour shifts.
    7. Handled and resolved complaints from vendors.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS In Education

Client Relations Supervisor Resume

Headline : Responsible for Effectively communicating and demonstrate technical proficiency and knowledge of current position, systems, and functions within Customer Service and the organization so as to train current and new employee personnel in Customer Service and in other departments within the organization.

Skills : MS Office, Communication Skills.

Description :

    1. Coached and counseled associates, assisted managers throughout the hiring process while monitoring calls and providing feedback to associates.
    2. Coordinated with various staff for operational support activities and serving as a liaison between departments.
    3. Provided administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems as well as inquiries.
    4. Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for management.
    5. Promoted to managing a team of 35 associates.
    6. Enhanced company morale and productivity, limited job turnover, and helped increase performance and improve results.
    7. Used my expertise in employee relations while establishing efficient operations of team building.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates In Psychology

Client Relations Supervisor Resume

Summary : Consistently excelled in the companies that I have worked for because of my enthusiasm, my eagerness to learn, and my ability to provide exceptional customer service and to effectively complete tasks and meet deadlines. Extremely self-motivated and have been successful at motivating others and improving office morale.

Skills : Microsoft Office, Developing Skills.

Description :

    1. Supervised and oversaw client relations department.
    2. Successfully communicated with clients regarding collection accounts, billing questions and any other questions or problems that arose.
    3. Motivated staff by implementing contests and incentive programs.
    4. Monitored and tracked collections through spreadsheets.
    5. Managed accounts payable and accounts receivable.
    6. Responsible for opening the office, booting the computer system and supervising collection staff on Saturdays.
    7. Provided continuous training and development opportunities to improve associates' skills.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
GED

Client Relations Supervisor Resume

Summary : As a Client Relations Supervisor, responsible for Providing escalation point for Customer Support staff by identifying alternatives, weighing impact, and making the best decision using a systematic approach and good judgment, Pro-actively identifying, analyzing, developing, executing, and measuring solutions for a broad scope of routine and complex independent issues and trends.

Skills : Microsoft suite, Salesforce.

Description :

    1. Dispatched 60-70 calls per hour to doctors/ hospitals based off level of urgency.
    2. Responsible for reviewing calls for quality assurance purposes daily.
    3. Resolved client issues and provided account and banking information to customers.
    4. Offered financial solutions to help resolve client issues and strengthen client relationships.
    5. Developed catalog training tools featuring trends, fabric descriptions, accessories report & available promotions.
    6. Managed the overall process flow of orders to meet time requirements. 
    7. Ensured orders are processed and released continuously so as not to jeopardize customer requirements. 
      Years of Experience
      Experience
      7-10 Years
      Experience Level
      Level
      Management
      Education
      Education
      GED

      Client Relations Supervisor Resume

      Summary : Detail oriented professional with excellent communication and management skills. Self-starter with great leadership ability and is deadline driven. Well versed in managing a diverse client base projects and upholding the highest level of customer services.

      Skills : Customer Service, Developing Skills.

      Description :

        1. Demonstrated analytical, problem-solving and decision making abilities.
        2. Proven ability to work effectively within a team environment, or independently.
        3. Established a customer service/quality management department for a startup company and its two affiliates.
        4. Addressed banking and chargeback issues with Visa, MasterCard, Discover and American Express.
        5. Responsible for all company-related correspondence.
        6. Established clientele program to cultivate current and prospective clients through written communication strategies, loyalty program and customer appreciation for VIP clients.
        7. Tracked and maintained advisors' weekly/monthly/yearly sales and analyze against sales goals set for each individual.
      Years of Experience
      Experience
      10+ Years
      Experience Level
      Level
      Senior
      Education
      Education
      Bachelor's In Mass Communications/Journalism