Collaboration Engineer Resume
Headline : As a Collaboration Engineer, I Managed project teams consisting of engineers from different disciplines, such as computer science, mechanical engineering, electrical engineering, and chemical engineering. Researched and recommended new collaboration solutions to improve company productivity.
Skills : Expert, Cisco.
Description :
- Communicated with clients, stakeholders, vendors, and other team members to ensure that all parties are aware of the project status and next steps.
- Defined project scope and requirements by conducting research on existing technology and protocols to identify opportunities for improvement.
- Developed plans for integrating new technology into existing systems to improve efficiency and reduce errors.
- Supervised engineers who are responsible for designing, testing, and implementing new technologies.
- Participated in meetings with clients to discuss project details and requirements.
- Reviewed engineering proposals and provided feedback to ensure that they are complete and accurate.
- Conducted research on existing products or technologies to identify opportunities for improvement.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
Collaboration Engineer Resume
Headline : As a Collaboration Engineer, performed initial discovery efforts, defining data collection requirements based on inputs needed to develop a successful migration plan. Utilized advanced data analysis techniques and benchmarks to define the future state migration plan, and the pre-migration activities necessary to close gaps. Forecasted backend infrastructure needs resulting from the migration of over 20 agencies into a single architecture.
Skills : Expert, Cisco.
Description :
- Provided support to users globally utilizing Cisco Call Manager and Cisco Unity. Managed and maintained Analog fax lines, Voicemails, Auto Attendants, Phone setup, and alerts.
- Provisioned and supported existing infrastructure of Cisco Voice Adds, Moves, and Changes to Voice Gateways, CTI Agent, Cisco Switch,T1s, and Call Routing.
- Generated RMAs for defective Cisco equipment Supported and trained users on voicemail products, and phone features.
- Traveled to customer locations to install, diagnose, repair, and test Cisco phone.
- Conducted remote troubleshooting. Tested alternative pathways until you resolve an issue. Customized applications (within our standards) to meet user needs.
- Recorded technical issues and solutions in knowledge base. Successfully located solutions to issues have not experienced before on the Internet.
- Directed unresolved issues to the next level of support personnel. Followed up with customers to ensure their solutions are functional and meet their needs.
Experience
5-7 Years
Level
Executive
Education
Computer Science
Collaboration Engineer Resume
Headline : As a Collaboration Engineer, addressed specific business challenges, integrate processes, and create great experiences. Connected our work to shared goals that propel WestRock forward in the Digital Age. Imagined how technology can advance the way we work by using disruptive technology.
Skills : Collaborative Skills, Technical Skills.
Description :
- Designed and Implemented of all collaboration technology and device experiences, including Exchange, Microsoft Teams, SharePoint, file sharing, printing, and other similar technologies across a diverse set of work environments.
- Developed plans and processes for mergers, acquisitions, integrations, and divestitures as they relate to email and other collaboration services.
- Planned and implemented of Power Platform Center of Excellence. Ensured disaster recovery plans are in place and updated for critical services.
- Took escalations from team and provided root cause analysis and advanced problem management.
- Developed and documented repeatable standardized procedures, and strictly adhere to existing procedures.
- Advanced automation experience with PowerShell. Mentored and provided guidance to junior team members.
- Reported customer feedback and potential product requests. Helped create technical documentation and manuals.
Experience
5-7 Years
Level
Executive
Education
Computer Science
Collaboration Engineer Resume
Objective : As a Collaboration Engineer, Developed long-range plans for departmental operations and stayed current on industry trends to identify emerging issues that may affect future projects.
Skills : Developing, Multitaking.
Description :
- Worked as a member of the HBS Collaboration Team that provides consultative and proactive project support to HBSs account base. Contributed to and impacts the assigned customer accounts positively.
- Collaborated across multiple internal teams to ensure successful and timely delivery of the scope of work.
- Contributed to product selection, configuration standards, and best practices and educate the sales team members on these products and services to enhance the sales process.
- Provided support, maintenance, and administration for HBS customers. Worked in a team atmosphere between regional and virtual practices while at all times maintaining a professional and respectful demeanor.
- Provided time estimates and project scopes for systems-related projects. Maintained current vendor/industry-specific certifications and stay current on new products and solutions.
- Leveraged and customized scripts written in languages like PowerShell and Bash and Assisted with cloud content migration.
- Prioritized requests/issues from multiple streams (email/chat/tickets). Hands-on experience with Windows/Mac OS environments.
Experience
2-5 Years
Level
Executive
Education
Computer Science
Collaboration Engineer Resume
Summary : As a Collaboration Engineer, defined migration plans that accelerate execution and minimize impact to the user community. Worked with network service providers of both commercial entities and government entities (e.g., DISA) to develop comprehensive migration plans. Developed migration designs using existing and emerged technologies to provide scalable enterprise collaboration solutions.
Skills : Developmental Skills, Data Analysis.
Description :
- Performed initial discovery efforts, defining data collection requirements based on inputs needed to develop a successful migration plan.
- Utilized advanced data analysis techniques and benchmarks to define the future state migration plan, and the pre-migration activities necessary to close gaps.
- Forecasted backend infrastructure needs resulting from the migration of over 20 agencies into a single architecture.
- Designed solutions, integrated, configured, tested, and deployed collaboration capabilities such as portals, email, chat, voice and video, and other collaboration-related services.
- Performed collaboration application and network assessments and Developed migration plans for services that address system security vulnerabilities.
- Designed, implemented, and supported company-wide collaboration solutions.
- Stayed up-to-date on new collaboration technologies and trends.
Experience
7-10 Years
Level
Management
Education
Computer Science
Collaboration Engineer Resume
Headline : As a Collaboration Engineer, Collaborated Room Automation and scripted using JavaScript. Assisted with mentoring and support of junior level engineers. Occasionally provided pre-sales support and designed assistance. Maintained a high level of customer service and satisfaction.
Skills : Project Management, Planning.
Description :
- Supported for the Audio Visual office components, including, but not limited to: Video conferencing, Digital signage.
- Assisted with basic telephone support as well. Provided tier 1 and 2 ticket-based support, including walk-up and remote user support.
- Built and maintained relationships with department stakeholders and IT tech leaders.
- Documented troubleshooting steps, solutions to common issues, as well as instructions to any new processes.
- Worked knowledge of computer security practices and programs. Performed remote troubleshooting and provide clear instructions.
- Reviewed logs, filter past the noise and then set and respond to alerts for proactively monitor for issues. Read and understood scripts written in PowerShell. Delivered an exceptional customer experience.
- Coordinated and communicated with project managers regarding project tasks and status. Obtained and Maintained Certifications and Accreditations consistent with job responsibilities.
Experience
5-7 Years
Level
Executive
Education
Computer Science
Collaboration Engineer Resume
Headline : As a Collaboration Engineer, acted as a lead delivery engineer on all types of collaboration projects including on-premise and cloud solutions. Provided an advanced level of troubleshooting and support of collaboration solutions. Monitored usage of collaboration platforms and make recommendations for improvements.
Skills : Communication, Interpersonal.
Description :
- Familied with Microsoft Teams, Zoom and Webex meeting platforms. Lifted at least 50 pounds of A/V hardware (TVs, speakers, projectors, etc..).
- Managed and maintained national/global Cisco Webex cloud environment (Meetings, CVI, Calling, Contact Center, Webex Teams App) and on-prem CUCM / Unity environment.
- Managed and maintain Appspace digital signage, room scheduler, and workplace experience platform, including iPad schedulers.
- Led or assisted with all aspects of planning and execution of special events requiring collaboration technology with client groups as required (e.g. Corp Communications, Facilities, IT, etc.), including high profile senior executive meetings, town halls, and tenant meetings.
- Conducted in-depth troubleshooting of all collaboration systems, including integrated conference room systems (audio, video, lighting and shade control).
- Assisted Sr. Manager with vendor management and coordination of maintenance contracts, purchasing, renewals, support, and repairs (collaboration system manufacturers, TSPs, low-voltage, electrical), including installation, upgrade, porting and/or disconnection of traditional and emerging voice circuits and products.
- Provided project/product/release management of collaboration systems employing industry-standard methodologies as appropriate (e.g. Agile, Scrum, Kanban, waterfall).
Experience
5-7 Years
Level
Executive
Education
Computer Science
Collaboration Engineer Resume
Objective : As a Collaboration Engineer, designed implementation and support of Collaboration solutions for customers including on-premise collaboration, voice systems, cloud and hybrid collaboration, voice systems, and high-end video and webconferencing, collaboration rooms.
Skills : Analytical and troubleshooting.
Description :
- Contributed to team and company culture, knowledge, and morale. Supported of convergence internal infrastructure, demo, and lab environments.
- Created, updated, and resolved Service Desk trouble tickets within area of expertise using ServiceNow portal, as well as monitoring ticket queue of junior collaboration engineer.
- Assessed business impact of complex issues, working with IT staff to set expectations and provide resolutions.
- Maintained and augment a robust collaboration systems document repository, including policies/procedures, as-built, single line drawings, and other technical documentation.
- Maintained detailed knowledge of company network standards and local, regional and global network.
- Configured and maintained proactive collaboration monitoring toolset leveraging existing applications and suggesting more efficient apps to ensure optimal collaboration system metrics.
- Performed and provided frequent trending & analysis reporting to demonstrate collaboration systems usage and efficiency; recommended changes accordingly to maximize performance and minimize costs.
Experience
2-5 Years
Level
Executive
Education
Computer Science
Principal Collaboration Engineer Resume
Objective : As a Principal Collaboration Engineer, partnered with key internal and external stakeholders to estimate, analyze, design, build, implement and support holistic, congruent, and secure collaboration solutions. Worked on system and solution engineering solutions inclusive of integrations and feature and workflow enhancements, leveraging best practices and industry-leading tools and technologies to provide a superior and fit-for-purpose customer experience for all lines of the PBM, Specialty, Retail and HealthCare businesses.
Skills : DNS, and DHCP.
Description :
- Possessed strong emphasis on customer care, engagement, satisfaction, and partnership with a wide range of clients including shoppers, technicians, local management teams, C-level global executives, external partners, business leaders, and tenant representatives.
- Maintained standard working hours in a hybrid work environment, providing both onsite and remote on-call (24x7) support primarily in Century City regional office of collaboration systems and events, requiring early morning, late evening, and weekend hours on an occasional basis.
- Supported project and enhancement work, engineer solutions to increase productivity and/or minimized human error, and continuously improved platform security and usability via participation in, and contribution to, technology roadmaps and plans and user persona standards.
- Contributed to the overall health, extensibility, and performance of the collaboration suite, which includes Microsoft Teams and Slack for the Enterprise.
- Created and refined project scopes of work (SOW), configurations and bills of materials (BOM) for projects, ensuring the equipment and configuration specified will meet customer requirements and that implementation dependencies are properly identified.
- Assisted in installing, configuring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges.
- Responsible for the configuration, implementation, and maintenance of network technologies that directly support Voice, Video, Network and Unified Communication technologies.
Experience
2-5 Years
Level
Executive
Education
Bachelor's In Computer Science
Collaboration Engineer Resume
Headline : As a Collaboration Engineer, developed, implemented, and supported collaboration related services and solutions for consulting clients. Built a customer-focused relationship with client to identify business challenges and developed specifications and requirements to arrive at the best solution.
Skills : Collaboration systems, TCP/IP.
Description :
- Acted as a subject matter expert for all things related to collaboration technologies.
- Maintained in-depth knowledge of the features and capabilities of various collaboration platforms.
- Worked with vendors to select the best collaboration platform for the company.
- Designed and implemented collaboration solutions that are scalable and reliable.
- Configured and managed collaboration platforms such as Cisco WebEx, Microsoft Teams, and Slack.
- Ensured that collaboration solutions are secure and compliant with company security policies.
- Trained users on how to use collaboration platforms and troubleshoot any issues that arise.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
