Collection Manager Resume Samples

The collection manager is accountable for getting the debts owed to the company in the quickest of time. The other duties listed in the job description template of the collection manager include – overseeing the collecting staff, delegating task to the collection team, analysing and making list of people who owe money to the company, handling calls and complicated debtors personally, monitoring call report, tracking success rate, ensuring that the collection teams work in accordance with the set policies and rules, and researching to reach out missing information or debtors.

A collection manager must enjoy providing excellent customer service and be an outstanding communicator; a high attention to detail and sound organizational skills are also important; the other core skills to be depicted in Collection Manager Resume include – strong mathematical skills, negotiation skills, knowledge of federal rules and regulations pertaining to debt collection, and a success rate of high volume debt collection and billing procedures. A high school diploma along with relevant experience at a supervisory level is needed for this employment.

Collection Manager Resume

Summary : To obtain a management position with a company that will utilize my experience and education and give me the opportunity to succeed. Summary of Quick self-starter and learner of new processes and procedures.

Skills : Collections, Management.

Description :

    1. Managed the day-to-day call center operations and primary collection efforts of a $600 Million Dollar portfolio of direct and indirect auto loans, bankcards, and 1st and 2nd mortgage products.
    2. Oversaw the daily operation of defaulted assets, legal collection processes and managing the credit unions asset seizure and liquidation process (real property, automobile, and commercial).
    3. Review delinquent and charge-off accounts and recommend underwriting changes for consumer and mortgage lending as well as decisioning Loan Modification, Short Sale, and Deed-in-Lieu requests.
    4. Directed the day-to-day vehicle repossession and collateral remarketing operations whilst responsible for managing automobile auction relationship/performance and minimizing auction losses.
    5. Created strategies and workflow that maximized collections and reduced risk and losses.
    6. Oversaw the daily operation of the Bankruptcy, Foreclosure, REO and Legal Collection processes.
    7. Reviewed delinquent and charge-off accounts with Lending and collaborated on underwriting changes in both consumer and mortgage lending.
    8. Responsible for decisioning forbearance requests for Consumer Loans and Mortgage products.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration


Sr. Collection Manager Resume

Summary : Twenty years experience in collection management. Training, coaching, development, experience have managed teams of to twenty-five employees to meet and exceed company goals. Solid background in legal collections with focus on policies, compliance , workflow and department development.

Skills : Notary Public, Strategic Planning, Training And Development.

Description :

    1. Develop and implement all policies and procedures for department including training, hiring, daily department workflow, documentation of client guidelines.
    2. Responsible for all accounting functions of department's payments receivable, billing, remittance, direct payments, trust and cost accounts and reconciliation of all accounts.
    3. Programing, development and daily maintenance of software system, file assignments, electronic data interface.
    4. Communicating and documenting all help ticket issues with vendor of collection software and documenting results Ordering documents and affidavits to be used as exhibits filing, scanning, and copying of documents and preparation of pleadings during all stages of suit.
    5. Develop and implement training in bankruptcy, direct checks, probate, liens, consent judgments, pleadings, F.D.C.P.A.
    6. Primary contact for all current and potential collection clients and responsible to delegate and ensure all client requests and reporting are completed.
    7. Research, follow and present any cases or change that affects industry to attorneys and managing partners while insuring policies and procedures are in full compliance.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In Environmental Studies


Jr. Collection Manager Resume

Summary : Seasoned Collection Team Manager who has directed call center Teams consisting of as many as 10-40 representatives. Effective personnel and workflow management skills delivering quality results with a track record of developing a quality call center workforce.

Skills : Microsoft office, Management, Negotiation, Problem Resolution, Training.

Description :

    1. Successfully leads a team of collection representatives to increase service center profitability by meeting daily and monthly goals.
    2. Train and coach staff on how to improve consumer interaction and negotiations to meet and exceed goals.
    3. Conduct daily QA call and account file audits to identify issues, provide feedback and development while motivating and building skill levels in the unit.
    4. Review daily collection reports and make use of resources to motivate and educate to optimize agent performance Ensure manager calls are taken and every effort is used to defuse an agitated contact.
    5. Facilitates information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives are met.
    6. Contributed to the formulation of Service Center policies, procedures and quality assurance manuals.
    7. Work with upper management to ensure appropriate changes are made to improve performance and client satisfaction.
    8. Developed effective relationships with all call center departments through clear communication.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Debt Collection

Collection Manager III Resume

Summary : A competent, skilled, creative and results-driven professional with a strong record of achievement in providing the necessary business expertise to ensure streamlined operations, customer satisfaction, increased proficiency and profitability.

Skills : Forklift Operator, Factory experience, Machine operator/Hands on power tool experience, Leader ship experience.

Description :

    1. Managed Fleet Services with portfolio of over $300 million, review work and monitor telephone calls of team members verifying adherence to all policies, procedures, rules and regulations while ensuring customer service objectives are met.
    2. Analyze queue and process management workflow ensuring production and performance goals are met.
    3. Handle escalated calls from team members, approve and review accounts within working supervisor queue, and effectively communicate both corporate and department objectives on a regular basis.
    4. Motivate and create a positive working environment achieving high-level productivity and performance standards, prepare performance appraisals and provide feedback/recommendations.
    5. Assess associate development needs, draft associate development plans, and monitor associate performance.
    6. Provide recommendations for hire, advancement, promotion or termination of employment.
    7. Train and coach associates to support business objectives; average number of direct reports: 26 (at a minimum of 5% of supervisors/managers time).
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Credit/Collection Manager Resume

Objective : Results-driven and accomplished in healthcare with 10+ years of experience in increasing performance and revenue within a hospital, clinic, nursing and rehabilitation facility. Demonstrated strengths in hands-on leadership, organizational management, and strategic planning. Skilled communicator with a well-deserved reputation for building genuine rapport among clients and professionals at all organizational levels.

Skills : Microsoft Office.

Description :

    1. Under limited supervision, manages the patient liability receivable, insuring that policies and procedures for collection, financial assistance and Medicaid advocacy are followed.
    2. Ensures HIPAA compliance and adherence to patient privacy regulations.
    3. Responsible for overseeing the daily functions of the patient liability team, meeting financial targets for bad debt and financial assistance, monitoring team productivity, problem solving and delivering excellent customer service.
    4. Monitors and reports on agency productivity ensuring compliance with GBMC business agreement and adherence to contractual agreements.
    5. Performs monthly analysis of agency performance.
    6. Case review for Risk Management and Compliance and Legal, monthly meeting and investigations.
    7. Plans and directs activities of personnel engaged in billing and following-up of patient liability receivable.
    8. Oversees Advocacy program to insure that potential candidates for coverage under Federal/State programs are referred to the appropriate advocacy agency.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate Of Criminal Justice

Collection Manager II Resume

Summary : A Banking Professional with 20+ years of experience including branch management and corporate office operations. My financial & management experience is a solid foundation to allow a transition to other career experiences away from the banking industry. My skill set will work in a variety of corporate management positions.

Skills : Excellient commication skills.

Description :

    1. Fostered an environment which emphasized quality, compliance and increased productivity with the goal of delivering top performance.
    2. Oversaw the management of day-to-day work flows to ensure achievement of client-driven metrics.
    3. Managed multiple projects' productivity, workflow processes, and compliance in both outsourcing and contingency clients meeting/exceeding all client-driven KPI's.
    4. Utilized appropriate resources and adjusted personnel for cost-effectiveness maximizing profit.
    5. Monitored/tracked inbound/outbound activities through various reporting and dialer systems to ensure cost efficiency.
    6. Supervised, trained, coached, and developed agents in multiple sites on all aspects of their job through regular monitoring and feedback.
    7. Responded to system problems, escalated calls, client demands, and associate requests in a timely manner.
    8. Responsible for managing progressive discipline with regards to attendance, performance, and all other aspects of company policy.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Banking

Collection Manager I Resume

Summary : Collection Manager with extensive experience, communicate with customers on their past due accounts, I have six years of experience. I feel that I am an enthusiastic office professional with experience in: Accounts /Receivable, Collections, Credit Applications, Manager of a small family owned business, Warehouse Manager and certified Fork Lift Operator.

Skills : Excel.

Description :

    1. Oversaw an assigned unit with responsibilities of achieving team revenue target through collection recovery.
    2. Managed workflow and proactively implemented processes that met business objectives and provided superior service to internal and external customers.
    3. Worked closely with management team to develop customer service procedures and policies, improve service and establish call center metrics and service levels to direct reports.
    4. Organized collection workloads according to degree and amount of delinquency and assigned accounts to representatives for collection; assisting team with collection activities in difficult cases and escalated calls.
    5. Maintained and monitored daily, weekly, and monthly metrics for individual agents and team monthly performance and annual reviews.
    6. Provided one-on-one coaching and feedback.
    7. Ensured and maintained compliance with all policies, procedures, laws, and regulations while achieving maximum results for company and its clients.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Management

Collection Manager/Specialist Resume

Headline : To obtain and secure a position that will allow me to utilize my computer knowledge, strong people skills, organizational abilities and business experience. To be an exceptional asset of a company by contributing quality services that will demonstrate values to be recognized. Thereby significantly impacting the company's growth and affecting the overall bottom line.

Skills : Microsoft Office.

Description :

    1. Successfully manage a collection staff, which consistently exceeded departmental performance metrics.
    2. Supervised a sub-prime portfolio of 2 billion to ensure that loss from delinquent loans is mitigated and minimize corporate loss by developing strategy to reduce delinquencies.
    3. Manage several subordinate employees in the department by setting overall direction, coordinate internal and external duties, measure individual performances.
    4. Perform managerial responsibilities in accordance to company policies and applicable laws.
    5. Duties include interviewing, hiring, training, planning, assigning queues, appraising performance, resolving problems.
    6. Assist senior management team in executing the company strategy by providing relevant and objective feedback of operations.
    7. Develop and implement proactive department strategies that align with corporate directives.
    8. Identify and implement methods, procedures, and processes to improve operating efficiencies.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Asst. Collection Manager Resume

Summary : Over 7+ years of collection experience ,excellent management skills and the ability to communicate effectively in a customer service/ call center environment. Able to work effectively in a diverse population.

Skills : Excel, Word, PowerPoint, Outlook Crystal Reports, Para Data, Training.

Description :

    1. Gave work directions, resolved problems, prepared schedules and set deadlines to ensure timely completion of work.
    2. Coordinated activities of department with related activities of other departments to ensure efficiency and economy.
    3. Directed the activities of workers engaged in conducting credit investigations and collecting delinquent accounts Trained and managed 20+ employees and achieved significant improvements in their productivity.
    4. Submitted delinquent accounts to attorney or outside agency for collection.
    5. Month-end closing Skip Trace Research on customers.
    6. Accounts Receivable Management Account Reconciliation, Post payments, sends out invoices.
    7. Inventory control Researches and Analyzes accounts prior to initiating debtor contact, examines historical data and evaluates past collection efforts.
    8. Responsible for follows up on collection information: by posting credit memos adjustments and accounts receivable write-offs.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Management

Billing and Collection Manager Resume

Objective : To obtain a full-time position that utilizes my administrative and computer skills. Positive, friendly, works well independently or on a team and honest person. Strong organizational and multi-tasking skills.

Skills : Microsoft Office, Excel, Word, Great Communication skills via face to face contact as well as over the telephone.

Description :

    1. Daily follow up calls to collect on past due accounts receivables, negotiate payment schedules and grant payment terms extensions Interface with partners on a monthly basis to review a/r and wip.
    2. Document daily collection efforts Mailed monthly past due statements to clients.
    3. Maintain close communication with Partners and internal billing department for effective resolution of client account issues, including the immediate notification of any problematic matters to the Partners and upper management.
    4. Assist clients with discrepancies which involved the billing department.
    5. Create and maintain Excel client schedules for follow up of past due receivables.
    6. Assist the billing department with write offs, electronic billing and pro formas Provide management with various collection reports upon request.
    7. Evaluate and implement procedures to improve efficiency of the collections process.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Collection Manager Resume

Objective : A visionary and futuristic thinker experienced at analyzing, designing, developing, implementing, and evaluating training programs, business development, manage accounts or lead project teams in defining and developing solutions to meet client needs and resource offerings within many industries.

Skills : Walkie operator safety training Lift truck operator safety training Excel, word, tirepro ECT.

Description :

    1. Planning, evaluating, implementing and continuously improving all aspects of credit & collection functions and processes.
    2. Assisting in formulation of specific collection objectives and achievement of same.
    3. Ensuring professional relationships are established and maintained with clients, staff and attorneys.
    4. Worked closely with CFO and senior level management to respond to credit and collection concerns.
    5. Direct interaction with selected clients in resolving receivables delinquencies Responsible for hiring, performance improvement and terminating employees.
    6. Consistently collected approximately $75,000 a month on a quota $25,000.
    7. Managed collection teams ranging from 10-25 employees that were in the "red" and brought them from last place while assisted in personal growth.
    8. Acted as a collections training manager while maintaining my own personal and team quotas.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma