A Collections Account Manager supervises the staff of collectors and also supervises the way the staff manages the process or workflow. Common work activities seen on the Collections Account Manager Resume are – ensuring the entire process operates in compliance with state and federal laws; managing the employees who collect money; handling complaints; making sure employees comply with the company policies; monitoring call reports; identifying areas that need improvement; tracking success rate; training new employees; keeping updated with changes and modifications of state and federal laws, and monitoring call reports.
Employers typically look for the following skills on the resumes – exceptional interpersonal and computer skills; the ability to manage employees ethically and professionally; strong negotiation and multitasking skills; strong math skills; the ability to make good critical decisions; and sound judgment skills. A bachelor’s degree in accounting or finance is a common qualification seen on resumes
Objective : To obtain a position with a leading company that will allow me to utilize customer service, mortgage loan processing, collections and managerial skills to enhance the company's overall profitability.
Skills : MS Office, Customer Service, Payment Arrangements.
Description :
Collected payments on past due bills.
Created a list of people who have not made payments.
Organized lists according to the severity of the delinquency.
Located customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
Called customers using the telephone and utilized computer systems to handle skip tracing.
Informed clients of overdue accounts and the amount currently owed.
Attempted to collect payment and reviewed terms of sale or loan documents.
Experience
2-5 Years
Level
Junior
Education
Bachelor's in Accounting
Collections Account Manager Resume
Objective : Dedicated and technically skilled professional with a versatile administrative support skill set developed through experience as an office manager, secretary, and administrative assistant, personnel specialist. Flexible and versatile in all work environments and thrive in deadline-driven environments.
Responsible for acquiring reparations for debts owed to a company or individual.
Received and posted payments to accounts monitored overdue accounts and collected a debt.
Maintained files on the financial status of customer accounts.
Sent out notices to overdue accounts. Collected payments and posted to accounts.
Reached out to customers with unpaid debt and attempt to collect from them.
Maintained files on the financial status of accounts.
Kept track of delinquent accounts.
Set up repayment plans according to the ability to pay.
Experience
2-5 Years
Level
Junior
Education
Bachelor's In Business Management
Collections Account Manager Resume
Objective : Mature driven individual, enjoys a fun fast paced environment. Dependable employee with strong work ethic who enjoys serving others. Highly adaptable to change. Able to work well independently or as member of a team.
Specialized in the collection, billing, and problem resolution of mortgage accounts while focusing on decreasing delinquency.
Used account recognition skills and probed customers to determine the underlying reason for delinquency.
Assessed a customer s willingness and ability to pay debts for the purpose of tailoring repayment options including hardship assistance submission requests.
Utilized skip tracing resources to locate customers and references.
Prepared accounts for foreclosure review and underwrite when necessary.
Specialized in collections of overdrawn and charged off checking accounts, while focusing on decreasing delinquency and customer retention.
Maintained less than 5% closing delinquency rate.
Experience
0-2 Years
Level
Entry Level
Education
Associate's In Technology
Mortgage Collections Account Manager Resume
Objective : Eager learner and dedicated employee who wants to work in a well-balanced company that will best fit and use my 5 years of collection and finance experience for success, learn new processes, and advancement.
Handled collections files for auto, recreational vehicles, credit cards, 2nd mortgages, unsecured loans, and checking accounts from 15 days past due or negative balance to further action, by means of phone calls, administrative work, and face to face appointments or walk-ins.
Charged off file review to determine the best course of action to collect by sending the file to a collection agency.
Maintained the file and coordinated with attorneys and collections agency for necessary documents needed.
Backed up the return items desk on a regular basis.
Processed returned checks, made the member notification, and balanced the general ledger.
Flagged and reported suspicious activity.
Assisted members with forced placed insurance issues.
Experience
2-5 Years
Level
Junior
Education
Associate's in Accounting
Collections Account Manager Resume
Headline : Accomplished Business Professional skilled in achieving operational efficiency and increasing revenue in the mortgage industry. Business process improvement, data analysis, and reporting expert. Keen adaptability to new situations, outstanding personable and organizational skills. Exceptional planning and implementation capabilities.
Skills : Customer Service, Collections, Data Entry.
Description :
Assisted departments in establishing needs and develop solutions for increased productivity.
Analyzed and drove projects from all areas of service.
Gathered business requirements and analyze data/workflows.
Maintained financial arrangements with customers.
Determined best practices and new business rules for the implementation of new initiatives.
Built reports and analyzed comparison data for Executive Management and Team Leads.
Organized timetables regarding title reports, sales contracts, and settlements.
Worked with the internal litigation department to assure legal requirements.
Experience
5-7 Years
Level
Executive
Education
Bachelor's in Finance
Collections Account Manager Resume
Summary : To obtain a customer service/collections position providing opportunities for professional growth. Specialist seeking to utilize finance and business relationship skills. Utilizing 10 years plus experience, training and problem solving skills obtained in the auto collection field that enhance efficiency profitability to meet the goals set for the company as well as my personal goals.
Skills : Debt Repayment, Collection Efforts, Bank Deposits.
Description :
Handled accounts 16+ days past due. Handled accounts that were charged off.
Reinstated accounts for customers if they qualified to redeem their vehicles.
Processed repossession orders on accounts that are not brought current within 60 days.
Tracked vehicles periodically if no contact with customers.
Utilized Accurint on many accounts due to no contact numbers.
Received and made inbound/outbound calls.
Contacted insurance agents to verify customers' policies.
Experience
7-10 Years
Level
Management
Education
Bachelor's in Finance
Collections Account Manager Resume
Headline : Relationship builder seeking a Collections Account Manager position that involves exceptional customer service skills along with experience in leadership and people management, project management, change management, profit and loss management, operations/ risk management, coaching and strategy and tactical development.
Skills : Bank Deposits, Overdue Accounts, Sales Goals.
Description :
Monitored accounts that are excessively over the limit and initiate credit reviews when necessary.
Identified customers that were potentially at risk and initiated credit reviews in order to determine if the credit limit and/or terms should be modified.
Developed and periodically reported on metrics related to the success of the product line.
Managed and assigned accounts receivable through written and oral communications.
Worked closely with customers to negotiate immediate payment; follow up to ensure that payment is received.
Monitored accounts that were past due by regularly reviewing the collections queue, aging, and other reports.
Analyzed and interpreted accounts receivable and credit/collections data.
Experience
5-7 Years
Level
Executive
Education
Bachelor's in Finance
Collections Account Manager Resume
Objective : Obtained numerous skills from different facets of a business. Experienced in sales, customer service, collections and have had Supervisor and Managerial positions and can adapt to any environment and accept all challenges presented to me.
Skills : MS Office, Payment Arrangements, Customer Accounts.
Description :
Collected on past due accounts as assigned by management.
Resolved all delinquencies and undisputed items.
Made at least 180 calls a day to collect on past due to invoices.
Researched and reconciles past due items using available technologies.
Prepared delinquency notices.
Made calls using an automatic dialer.
Performed collections/problem solving/re-education/resolution on Auto Loans, place requests for repossessions on vehicles that have a past due balance.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Collections Account Manager Resume
Summary : Four years call center experience in both inbound and outbound environments. Possesses strong team leadership, motivational and coaching skills. Established performance goals to meet efficiency levels, sales targets, and quality standards.
Skills : Customer Service, Banking, Collections.
Description :
Motivated and supervised teams of 10-15 collection account reps.
Provided effective feedback to team members via coaching, training, and corrective action plans.
Performed quality assurance monitoring to ensure adherence to company standards.
Led a team of peers to develop a standardized workflow for manual dialing.
Conducted yearly performance reviews of team members. Achieved monthly revenue goals through relationship building with contractors.
Arranged for debt repayment schedules, based on customers' financial situations.
Received payments and post amounts paid to customer accounts.
Experience
7-10 Years
Level
Consultant
Education
Bachelors In Management
Collections Account Manager Resume
Summary : A versatile, customer-focused business professional with nine years of supervisory experience. Possess outstanding interpersonal, leadership, and strong team-building skills. Excellent written and verbal communication abilities and very detail-oriented. Highly adaptable to working in a fast-paced environment utilizing organizational and multi-tasking techniques.
Contacted customers regarding past due auto loans, analyzed payment histories handling disputes and unresolved issues.
Ensured auto insurance requirements were current and communicated directly with insurance companies to update customer accounts with any lapses or cancellations in policy coverage.
Successfully met and exceeded production standards of 25 calls per hour and 100% quality assurance scores.
Assisted with implementing daily work strategies based on company needs and goals.
Created production goal contest in an effort to promote teamwork and exceed goals.
Arranged for debt repayment or established repayment schedules, based on customers' financial situations.
Advised customers of necessary actions and strategies for debt repayment.
Persuaded customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
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