Command Center Operator Resume
Summary : As a Command Center Operator, investigated/dispatched on all safety and security-related incidents, followed up all incidents with written reports and recommendations, and established and maintained effective working relationships with all entities who maintain business offices on the facility.
Skills : Communication Skills, Crisis Management.
Description :
- Maintained records and compiled reports for management on an as-needed basis.
- Worked irregular schedule to ensure proper supervision of all events and activities scheduled in the facility, as required.
- Engaged in decisions related to crowd management promptly and decisively during crises.
- Maintained an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
- Followed oral and written instructions and communicate effectively with others in both oral and written form.
- Maintained and handled confidential information, worked independently, exercising judgment and initiative.
- Organized and prioritized work to meet deadlines, working effectively under pressure and/or stringent schedules and producing accurate results.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Command Center Operator Resume
Summary : As a Command Center Operator, documented and reported on virtual rounds performed, documented and reported any irregular activity observed during virtual rounds, and continually checked and troubleshooted existing software for proper performance.
Skills : Monitoring Systems, Attention to Detail.
Description :
- Assisted clients, guard personnel, and law enforcement personnel with date requests and product information, completed data and client updates on computer systems, and facilitated as appropriate using independent judgment.
- Command Center Operator I assigns corrective work orders to appropriate trade and escalates building automation or emergency issues to the Manager/Director of
- Consulted with SRTs, Electricians, Plumbers, and HVAC on building automation system alarms and deviations and called inappropriate resources as needed.
- Commanded Center oversight includes N/AIDHC and the satellite clinics throughout the Delaware Valley.
- Received and directed calls for work or assistance to proper department staff, received work requests, and entered work orders into the CMS system.
- Dispatched work requests to appropriate staff, and received and directed calls for housekeeping services.
- Distributed contractor badges, logged service techs and vendors, maintained log books covering events during shifts, and monitored external information from sources including news, weather, and state and local emergency broadcasts.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Command Center Operator Resume
Headline : As a Command Center Operator, maintained the equipment status and general information board in the Command Center, logged and distributed keys to various vehicles, and paged out alerts and alarms including Code Blue, Active Shooter, and Code Pink alerts.
Skills : Multitasking, Problem-Solving.
Description :
- Monitored Security system as directed, and provided quality Customer Service.
- Operated CCTV and DVR equipment including PTZ cameras, recorders, and security/intruder alarms Monitors and responds per procedure to fire alarm systems, smoke control, and related fire suppression systems.
- Assisted with testing of these systems, as required.
- Monitored and responded to electrical systems, generators, and related alarms.
- Monitored CCTV and alarm systems and provided dispatch support.
- Monitored all public areas and key facilities, wrote daily logs, and managed daily resources following schedule.
- Followed established procedures and policies, and posted orders to include enforcement of client/company rules, policies, and/OR regulations.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Command Center Operator Resume
Objective : As a Command Center Operator, performed essential functions of the position which may include long periods of walking, standing, sitting, and stooping, up to 12 hours per shift, either indoors or outdoors, during daytime or nighttime without reasonable accommodations. Outdoor posts may require the ability to withstand extreme heat, humidity, cold, and severe weather (i.e. snow, sleet, rain, hail, wind) for up to four hours without shelter.
Skills : Technology Proficiency, Team Collaboration.
Description :
- Saw, heard, and smelled to respond to alarms and detect emergencies.
- Used computers and Microsoft Office (Excel, Word), monitored security cameras, and send and receive email using MS Outlook.
- Monitored and dispatched security for alarms.
- Handled access requests and ensured all procedures.
- Provided excellent customer service via phone and email.
- Dispatched first responders and/or HAZMAT teams to incidents.
- Monitored global events and how they may affect our employees, assets, and product shipments.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Command Center Operator Resume
Summary : As a Command Center Operator, answered questions and assisted employees and guests, provided security-related service to internal customers, and built, improved, and maintained effective relationships with both employees and vendors.
Skills : Customer Service, Emergency Response Protocols.
Description :
- Handled security issues or emergencies according to established procedures.
- Maintained vigilance during scheduled shifts, emphasizing ongoing activity and events.
- Provided crime prevention and deterrence activities.
- Responded to requests from G4S management to provide additional supervision/training to security control room officers.
- Provided assistance to customers, employees, and visitors courteously and professionally.
- Provided passenger assistance and information, and provided a positive climate of management that stresses employee relations.
- Provided a high-quality basic and site-specific training program.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Command Center Operator Resume
Summary : As a Command Center Operator, provided a centralized location for management, coordination, and knowledge base contact, in particular for severe and critical incidents, reviewed reports, and ensured correctness and accuracy before issuing them to management or the client
Skills : Risk Assessment, Emergency response procedures.
Description :
- Responsible for utilizing closed-circuit television for situational awareness, threat management, and investigative purposes.
- Responsible for briefing senior company managers on emerging world threats and events.
- Responsible for performing key access control functions, including updating employee access levels, configuring access levels, and running access control reports.
- Responsible for maintaining and updating daily event logs and entry authority lists.
- Responsible for using telecommunications systems, two-way radios, and intercom system to communicate with teams.
- Responsible for responding to alarms following established policies and protocols.
- Responsible for monitoring video displays and accessed control activities, fire systems and life safety systems.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Command Center Operator Resume
Headline : As a Command Center Operator, responded promptly to alarms, incidents, and emergencies, coordinating with law enforcement, emergency services, and other relevant personnel to ensure a swift and effective response to incidents.
Skills : Documentation, Reporting.
Description :
- Responsible for maintaining accurate logs and records of incidents, actions taken, and communication with relevant parties.
- Responsible for conducting regular checks and inspections of security equipment to ensure functionality and identify potential issues.
- Responsible for providing timely and clear communication to on-site security personnel and other stakeholders.
- Responsible for collaborating with IT and technical support teams to troubleshoot and resolve technical issues related to security systems.
- Responsible for conducting perimeter patrols, monitoring surveillance cameras, and reporting any suspicious activities.
- Responsible for responding to alarms and incidents, assessing situations, and taking appropriate actions, responsible for collaborating with team members to maintain a secure and safe environment.
- Responsible for conducting regular inspections of access points and ensuring compliance with security protocols.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Command Center Operator Resume
Headline : As a Command Center Operator, monitored all surveillance and access control equipment contained by the facility, and monitored multiple customer sites via camera systems.
Skills : Adaptability, Security Protocol.
Description :
- Sent out Event notifications to department management, and created Security Briefings for high-level events.
- Assisted with security investigations as required, completing incident reports.
- Analyzed and produced course of action reporting and escalated issues to management in typical crises.
- Worked independently OR as part of a small group to resolve urgent issues, process orientated with high attention to detail, and triage a problem quickly providing precise/clear information while working under minimum supervision.
- Monitored and managed security systems, responding to incidents, and ensuring the safety and security of personnel and assets.
- Utilized advanced technology and maintained situational awareness to make informed decisions, contributed expertise in ensuring the smooth operation of command center activities.
- Monitored and operated security and surveillance systems, including CCTV, access control, and intrusion detection systems.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Command Center Operator Resume
Headline : As a Command Center Operator, learned new concepts quickly and efficiently. Responsible for applying effective time management techniques to meet tight deadlines.
Skills : Stakeholder, Time Management.
Description :
- Monitored computerized plant control system.
- Worked independently, managing various systems that covered multiple locations simultaneously.
- Analyzed situations to make quick and accurate decisions regarding process operations.
- Initiated notifications to proper plant personnel when abnormal or unexpected situations arose.
- Documented observed process incidents.
- Kept work area clean and orderly, and provided performance reporting.
- Liaisoned between the Control Centre and other parties dealing with requests for assistance.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Command Center Operator Resume
Objective : As a Command Center Operator, responsible for monitoring communications to detect important information related to current and planned military operations, and setting up special stations to effectively relay information during periods of unavailable or compromised infrastructure.
Skills : Training, Certification, Customer Focus.
Description :
- Responsible for coordinating with local authorities to smoothly manage disaster response.
- Responsible for producing detailed and knowledgeable technical reports on command and field activities.
- Responsible for assisting with tactical planning by compiling and evaluating important operations and intelligence data.
- Responsible for training personnel in important first-response procedures.
- Responsible for developing strong communication and organizational skills through working on group projects.
- Responsible for gaining strong leadership skills by managing projects from start to finish.
- Responsible for identifying issues, analyzing information, and providing solutions to problems.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
