A Commercial Collections Specialist is generally responsible for managing and collecting all outstanding accounts receivable from customers and clients. The Commercial Collections Specialist Resume should contain the following duties and responsibilities – monitoring the commercial accounts on daily basis, identifying outstanding account receivables, investigating historical data for debts and bills, taking actions to encourage timely payments, processing payments, and refunds, solving billing issues; solving customer’s credit issues, updating account status records, and presenting reports on collection activities.
To become eligible for this post, job applicants should possess the following skills and characteristics – excellent knowledge of billing procedures, knowledge, understanding of various collection techniques, working knowledge of MS Office and databases, comfortable working with targets, knowledge of collection laws and regulations, and stellar communication skills. A high school diploma or GED is sufficient, however, possessing a degree is a plus.
Headline : As a Commercial Collections Specialist, responsible for Performing day-to-day activities in a fast-paced environment to ensure effective account management on collection accounts, Communicating via phone conversations, email, fax and letters with customers concerning the status of invoice payments, Performing reconciliations for accounts to maintain accuracy, and also Interfacing with Sales, Operations and Finance departments to resolve billing, collection and credit issues.
Skills : Microsoft Office, Excel, Hiring, Accounting, Account Management, Billing, Customer Service, Data Entry, Documentation, Kronos, Management.
Description :
Collected payments on past due bills.
Created a list of people who have not made payments.
Organized list according to severity of delinquency.
Called customers using telephone.
Utilized computer systems to handle delinquent accounts.
Informed clients of overdue accounts and amount currently owed.
Attempted to collect payment.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Commercial Collections Specialist Resume
Summary : More than 15 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving, trouble-shooting, staff support, and planning/implementing proactive procedures and systems to avoid problems. Possess solid computer skills. Microsoft Word, Microsoft Excel, and Outlook.
Skills : Microsoft Word, Customer Service, Oracle.
Description :
Worked with 50 plus collection representatives covering the United States, and making direct contact with consumers resolving debts.
Secured balance in full or payment arrangements on outstanding utility accounts.
Quickly and effectively solved customers challenges.
Maintained quality control/satisfaction records, and constantly seeking new ways to improve debt collections.
Demonstrated appropriate customer care skills such as empathy, active listening, and politeness to better assist customers.
Started out as aTransfer Agent properly identifying consumers for Collection Specialists.
Successfully completed the training class to become a Residential Collection Specialist.
Experience
7-10 Years
Level
Management
Education
Diploma
Commercial Collections Specialist Resume
Summary : Over fifteen years of experience in accounts receivables, commercial collections and customer service with an excellent track record for fulfilling customer requests. Also over 8 years cash application experience. Strong problem solving skills and articulate in communication. Knowledgeable in Microsoft Word, Excel, Windows 95, and 10-Key, SAP, Oracle, and Great Plains.
Skills : Knowledge Of Microsoft Excel, Operational Skills.
Description :
Worked at privately-held leasing company making 75-100 outbound collection calls per day to businesses in an attempt to collect outstanding balances owed for medical, restaurant, production, and transportation equipment that was leased, in a timely manner.
Counseled, problem-solved, and negotiated settlements with confidence.
Obtained and updated demographic information and maintained concise notes for each call.
Read and comprehended credit reports, bankruptcy documentation, and debtor cores- ponderance.
Met and many times exceeded monthly collection goals.
Met and many times exceeded the monthly collections goals.
Updated and maintained accurate files, as well as set up payment arrangements with customers.
Experience
10+ Years
Level
Senior
Education
BA In Sociology
Commercial Collections Specialist Resume
Objective : A position as a Commercial Collections Specialist. Ability Summary Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.
Skills : Knowledge Of Microsoft Excel, Navigating Skills.
Description :
Promoted to Commercial Collection Specialist, due to my ability to work successfully with minimal supervision.
Used Eagerness, ability to learn fast, team player, willing to take on extra tasks, active listening, and maintaining a positive attitude.
Responsible for monitoring and maintaining assigned accounts customer calls, account adjustments, small balance write off, customer reconciliations.
Ensured all customer information is correct, including phone numbers and addresses.
Listened to customers' stories and determine if the debt can be collected.
Provided basic and advanced training to new personnel and others on processes.
Effectively resolved discrepancies to help ensure claim payment.
Experience
2-5 Years
Level
Executive
Education
BA In Sociology
Commercial Collections Specialist Resume
Objective : Highly dedicated, action-oriented, and results-focused professional offering over 4 years of experience in customer service and in-depth experience of the banking industry which can correlate to the medical field. Detail-oriented individual who works well independently as well as collaboratively with team members and groups from diverse backgrounds. Excellent interpersonal skills, strong work ethic, and ability to multitask in a fast-paced environment.
Skills : Accounts Receivable, Communication Skills.
Description :
Provided customer service regarding collection issues, processed customer refunds, processed and reviewed account adjustments, resolved client discrepancies and short payments.
Monitored and maintained assigned accounts; customer calls, account adjustments, small balance write-offs, customer reconciliations, and processed credit memos.
Collected and processed past due accounts and current loans due.
Corresponded with loan officers regarding renewals and modified commercial loans, automobiles, and equipment.
Reconciled payments that have been posted to the account to ensure that payments have been posted correctly.
Communicated with internal and external clients and branch personnel, in order to reduce the loss for the bank.
Maintained accurate records on clients with progress on day-to-day activities and events.
Experience
2-5 Years
Level
Executive
Education
Associate Of Applied Science
Commercial Collections Specialist Resume
Objective : Highly personable Commercial Collections Specialist Professional with over eight years of experience in account management, claims, and sales processing, and call-center operations within the cellular, and insurance industries. Talent for identifying customer needs and presenting appropriate company product and service offerings.
Skills : Microsoft Office Suite, Developing Skills, Training Skills.
Description :
Laid off due to reduced business) Collected past due accounts that were 30 days to120 days past due.
Approved accounts for credit orders up to two million dollars.
Posted misapplied payments correctly.
Researched purchase orders to ensure proper billing.
Adjusted accounts for the general ledger.
Developed and wrote procedures for adjusting accounts in MFG Pro (company software DOS-based) for a training manual.
Worked for the Grand and Toy Canadian division of Office Depot/Office Max.
Experience
2-5 Years
Level
Executive
Education
MS
Commercial Collections Specialist Resume
Headline : Substantial experience working within an office environment; both family-owned and large corporate firms within the accounting departments. Experience with working with sensitive customers, high-value customers, and sales teams. Solution-oriented. Strong interpersonal and coordinating skills. Experienced with Federal Express, answering phones, faxing, and scanning.
Skills : Scanning Skills, Maintenance Skills.
Description :
Maintained assigned accounts within the company and credit guidelines established for each customer.
Collected and posted payments on assigned accounts while tracking and researching unauthorized deductions.
Investigated and resolved customer queries.
Prepared accurate monthly billing statements.
Verified and process invoices.
Conducted account research and analysis.
Represented office furniture projects largely sold by contract.
Experience
5-7 Years
Level
Executive
Education
Diploma
Commercial Collections Specialist Resume
Summary : Results-Focused Commercial Collections Specialist Professional with over 10 years of progressive experience. Expertise in preparing financial statements, monitoring daily cash transactions, developing annual budgets, and recording all financial activity for small to medium-sized businesses. Track record of performance and contributions in fast-paced environments.
Skills : Microsoft Word, Microsoft Excel, Commercial Credit & Collections, Accounts Receivable, Accounting, As400, Mas 500, Epicor Prophet 21, Quickbooks, Jd Edwards, Typing, Accounts Payable, Bank Reconciliation.
Description :
Contacted customers (via outbound calls/emails) and receive calls/emails from customers to secure the balance of debt by negotiating payment in full, payment arrangements, and payment terms.
Collected all outstanding receivables on assigned accounts.
Determined the validity of customer disputes with regard to chargebacks.
Reviewed and recommended write-off (adjustments) of accounts.
Issued refunds with appropriate documentation.
Experienced in commercial collections with strong knowledge of the collection process.
Negotiated (i.e. ability to use full and complete information to negotiate the best arrangement)
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science In Accounting
Commercial Collections Specialist Resume
Objective : As a Commercial Collections Specialist, responsible for Establishing strong working relationships with the sales team to support collections efforts, Working with customers in a proactive manner to resolve discrepancies, Reconciling account status using current and historical invoicing and payment activity analysis.
Skills : Coordinating Skills, Accounting.
Description :
Analyzed accounts and correspondence daily.
Identified, researched, communicated, and coordinated with cross-functional/divisional groups regarding customer issues identified during the collection process.
Reconciled and communicated outstanding items, as well as billing and payment discrepancies with customers.
Negotiated acceptable payment plans with customers when necessary that will achieve both sales and cash flow objectives.
Maintained records of all communications and collection activities within SAP.
Provided support creating and maintaining both routine and non-routine financial and accounting reports as required for payables, receivables, tax, collections, and/or credit.
Coordinated activity with Corporate Credit personnel to complete risk analysis including Credit Scoring Models and resolve credit line availability issues.
Experience
2-5 Years
Level
Executive
Education
MS
Commercial Collections Specialist Resume
Objective : Commercial Collections Specialist with 4+ years of experience in Acting as a liaison with financial operations regarding the research on misapplied or payment issues, Resolving all overdue account balances, unassigned cash, and payment discrepancies through research, communication, and follow up with customers or sales teams, Monitoring changes in customer financial status and payment patterns.
Researched issues within area of specialization (i.e. cash applications, receivables, payables, credit, and collection).
Reviewed and obtained approval of all orders placed in excess of established credit availability.
Communicated orders on credit hold with customer, sales, and credit management personnel along with action plan to resolve
Followed established financial and accounting credit policies and procedures to ensure quality and adherence.
Developed, understood and implemented all department policies, procedures and processes in compliance with company auditing and best businesses practices.
Provided support and assistance as needed.
Managed more complex, high volume customers that utilize cross business area processes ensuring adequate controls are maintained within targeted goals.
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