Computer Support Analyst Resume Samples

A Computer Support Analyst provides front-line primary technical support and assistance to the end-users on all aspects of technical problems. While the exact duties may vary based on the size and scope of the organization, certain tasks are common and included in the Computer Support Analyst Resume as follows – providing exceptional customer service, resolving help desk issues such as troubleshooting hardware and software issues; performing user administration duties; researching hardware and software technologies, developing new functionalities; selecting and installing new software and hardware systems; and running tests on systems.

To work at this level, the following skills are needed – knowledge of and experience with all types of networking concepts; deep knowledge of hardware and software applications; strong understanding of and ability to use mathematics; ability to provide technical support; and strong communication skills. A Bachelor’s or Master’s degree in Computer Science is mandatory.

Computer Support Analyst Resume example

Computer Support Analyst Resume

Headline : Computer Support Analyst Professional working to obtain a challenging position in a growing company utilizing computer security, software, hardware skills, and offering the opportunity for development in this ever-changing world of security and technology.

Skills : Vmware, Excel, IOS, As400, Word, Powerpoint, Mobile, Windows.

Description :

    1. Supported Navigation Systems and SSC Executive Management.
    2. Provided support for all Staff members, Directors, and their Admins.
    3. Supported commercial Space and Navigation System with advanced Desktop Support.
    4. Ensured customer satisfaction with high quality, courteous, reliable, and timely response to break-fix and service requests.
    5. Ensured mutual understanding of expectations through regular customer communication and consistent delivery on commitments.
    6. Ensured customer understanding of closure for incidents and service requests.
    7. Contributed to the sustained achievement of customer satisfaction for escalated incidents and user service requests.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Information Technology


Computer Support Analyst Resume

Summary : Computer Support Analyst along with IT support and repair skills ready for the opportunity to work hard with an IT company in a position where can fully utilize skills as well as cooperate effectively with a team.

Skills : Mastery of Microsoft Office Programs, Hardware/Software.

Description :

    1. Provided software support to the entire Citrus County Health Department in three different locations.
    2. Responded to user requests for service and determines the nature and extent of support needed for help desk tickets.
    3. Followed-up on outstanding requests and ensure timely resolution.
    4. Managed problem recognition, research, isolation, resolution, and follow-up for routine user problems.
    5. Responsible for unlocking users in the Active Directory and Lookout.exe.
    6. Maintained inventory of all equipment, software and software licenses.
    7. Managed desktop and software deployment standards.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Science


Jr. Computer Support Analyst Resume

Headline : Assisted with state tax set-off for delinquent debts.Assisted with Perkins loan program administration.Assisted students with appeals related to tuition and fee charges

Skills : Active Security Clearence, Cisco Networking And Call.

Description :

    1. Installed, configured, and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer-facing services.
    2. Provided first and second level help desk/desktop support for all IT related technical problems and services.
    3. Supported satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all IT related desktop technologies.
    4. Maintained departmental records in a timely and accurate manner for all IT assets in accordance with MNR policies and procedures.
    5. Timely and accurated completion of all Call Center data in accordance with IT requirements.
    6. Performed all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization.
    7. Participated in the evaluation of new products and technologies.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
CyberSecurity

Computer Support Analyst III Resume

Objective : As a Computer Support Analyst, responsible for assisting in developing Marketplace online sites for University departments, Providing excellent customer service to students and other individuals.

Skills : Network Administration, Customer Service.

Description :

    1. Supported users within the department by troubleshooting technological issues.
    2. Logically approached errors and finding a resolution with most forms of technology.
    3. Worked hands-on by replacing and/or repairing desktops, printers, laptops, and etc.
    4. Traveled to parks to set up a network and/or assist technology issues.
    5. Familiared with remote accessing computers/laptops.
    6. Experienced in communicating with users who need assistance with technology.
    7. Set up email and accounts with Outlook.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Information Science

Computer Support Analyst II Resume

Headline : Computer Support Analyst II professional with experience providing information security, server, switch, desk-side, and remote end-user support obtained through work experience, military service, and education.

Skills : Planning Skills, Supervising Skills.

Description :

    1. Maintained end-user information systems, created, modified user accounts and groups using Windows 2003 server.
    2. Monitored open trouble incidents and ensure timely resolution.
    3. Resolved technical network errors such as switches, routers, etc.
    4. Evaluated user requests and requirements and recommend effective technological solutions.
    5. Processed periodic billing for students and employees.
    6. Provided financial counseling related to tuition, fees, and other charges for students, faculty, and staff.
    7. Assisted with University collection efforts, including working with outside agencies, handling collections invoices, and posting payments.
                  Years of Experience
                  Experience
                  5-7 Years
                  Experience Level
                  Level
                  Executive
                  Education
                  Education
                  CyberSecurity

                  Computer Support Analyst I Resume

                  Objective : Providing excellent customer service; field incoming service requests for hardware and software issues via phone, email, or in person, Analyzing, prioritizing, and escalating service requests for resolution in a timely fashion.

                  Skills : Business Intelligence, Microsoft Office, Active Directory, Asset Management.

                  Description :

                    1. Responsible for providing technical support including advanced desktop support, tier 1 support for servers, networking equipment, VoIP, and data transport networks.
                    2. Responsible for monitoring, tuning & troubleshooting problems with small to medium business networks, related systems, and software components.
                    3. Performed desktop support for all varieties of problems.
                    4. Required troubleshooting and in-depth support to analyze and resolve reported problems.
                    5. Evaluated network outages and problem situations, resolving and/or escalating as required for resolution.
                    6. Worked with the technical support team members to resolve reported trouble incidents and ensure timely resolution.
                    7. Processed all service requests for new or modified services as they are required.
                  Years of Experience
                  Experience
                  2-5 Years
                  Experience Level
                  Level
                  Junior
                  Education
                  Education
                  B.A In Accounting

                  Computer Support Analyst/Executive Resume

                  Summary : The versatile program manager and business analyst with experience driving Business Process Management (BPM) and Data Governance initiatives. Proficient at working with business and technology staff to improve operational agility, ensure regulatory compliance, and increase customer satisfaction.

                  Skills : Scheduling, Microsoft Word.

                  Description :

                    1. Installed and managed network switches, routers, and wireless devices.
                    2. Resolved network connectivity, system startup, and user login problems.
                    3. Supported and configured Virtual Private Networks.
                    4. Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
                    5. Troubleshoot system startup and user logon, printers, and fax problems.
                    6. Utilized Symantec ghost version 8 for disk imaging and data backup.
                    7. Built, repaired, and upgraded all computer components.
                  Years of Experience
                  Experience
                  7-10 Years
                  Experience Level
                  Level
                  Management
                  Education
                  Education
                  Bachelor Of Technology

                  Computer Support Analyst/Specialist Resume

                  Summary : Computer Support Analyst/Specialist delivers first-tier support to agency users during their use of commercial off-the-shelf and in-house developed applications. Participating in the testing of software applications, and providing secure access to agency end-users.

                  Skills : Security +, Windows 7, NOC.

                  Description :

                    1. Monitored the networks as well as the servers and applications.
                    2. Analyzed the core situation to diagnose potential problems.
                    3. Used OpenLink to diagnose and correct interface issues.
                    4. Used SOLARWINDS to monitor and support server and network devices.
                    5. Worked on more than 100 troubleshooting procedures, to rectify a problem before a customer encountered a problem.
                    6. Developed an automatic script to back up our documentation library.
                    7. Trained new NOC coworkers. Assisted internal users.
                  Years of Experience
                  Experience
                  10+ Years
                  Experience Level
                  Level
                  Senior
                  Education
                  Education
                  AAS Business

                  Computer Support Analyst/Representative Resume

                  Summary : To obtain a Computer Support Analyst/Representative position that will enable me to use strong organizational skills, educational background, and ability to work well with people. Provide support for the testing of enhancements or upgrades to new and existing software applications.

                  Skills : VMware, Esx, Esx-i, Windows Server 2003-2010, AWS.

                  Description :

                    1. Located in RTD Information Technology Department.
                    2. Worked with end-users to solve problems that arise with their desktops.
                    3. Planned, installed, and configured over 150 desktop workstations for upgrades, new users, and replacement computers.
                    4. Provided an ongoing support relationship with end-users, maintain good relationships with the public.
                    5. Assessed user needs and finds solutions for any issues that arise.
                    6. Assisted internal customers and IT personnel by troubleshooting computer-related problems.
                    7. Installed and updated Symantec Enterprise Antivirus.
                  Years of Experience
                  Experience
                  7-10 Years
                  Experience Level
                  Level
                  Management
                  Education
                  Education
                  Certificate In LAN

                  Computer Support Analyst Resume

                  Objective : Seeking a fulfilling position as Computer Support Analyst of all IT needs that offers growth opportunities. Install new applications and software updates on Windows-based computer systems.

                  Skills : Voice Certified, Cisco Certified Network Associate, Routing & Switching.

                  Description :

                    1. Implemented and configured the company systems infrastructure: defined standards, policies, and procedures.
                    2. Updated all documentation related to configuration, processes, and asset inventories.
                    3. Managed inventory of all IT equipment in the office and warehouse Cooperated with the team in implementing new technology initiatives, standards, and major changes or upgrades to production environments.
                    4. Identified and eliminated computer systems faults and problems.
                    5. Created, implemented, fixed computer systems, and networks.
                    6. Dealt with user accounts, email, permissions, anti-virus, and anti-spam.
                    7. Maintained and updated records and tracking databases.
                  Years of Experience
                  Experience
                  2-5 Years
                  Experience Level
                  Level
                  Junior
                  Education
                  Education
                  AAS Business