Computer Support Analyst Resume Samples

A Computer Support Analyst provides front-line primary technical support and assistance to the end-users on all aspects of technical problems. While the exact duties may vary based on the size and scope of the organization, certain tasks are common and included in the Computer Support Analyst Resume as follows – providing exceptional customer service, resolving help desk issues such as troubleshooting hardware and software issues; performing user administration duties; researching hardware and software technologies, developing new functionalities; selecting and installing new software and hardware systems; and running tests on systems.

To work at this level, the following skills are needed – knowledge of and experience with all types of networking concepts; deep knowledge of hardware and software applications; strong understanding of and ability to use mathematics; ability to provide technical support; and strong communication skills. A Bachelor’s or Master’s degree in Computer Science is mandatory.

Computer Support Analyst Resume example

Computer Support Analyst Resume

Headline : Computer Security/Professional working to obtain a challenging position in a growing company utilizing computer security, software, hardware skills, and offering the opportunity for development in this ever-changing world of security and technology.

Skills : Vmware, Excel, IOS, As400, Word, Powerpoint, Mobile, Windows.

Description :

    1. Support Navigation Systems and SSC Executive Management.
    2. Provide support for all Staff members, Directors, and their Admins.
    3. Support commercial Space and Navigation System with advanced Desktop Support.
    4. Ensure customer satisfaction with high quality, courteous, reliable, and timely response to break-fix and service requests.
    5. Ensure mutual understanding of expectations through regular customer communication and consistent delivery on commitments.
    6. Ensure customer understanding of closure for incidents and service requests.
    7. Contribute to the sustained achievement of customer satisfaction for escalated incidents and user service requests.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Information Technology


Sr. Computer Support Analyst Resume

Summary : Business Management along with IT support and repair skills ready for the opportunity to work hard with an IT company in a position where can fully utilize skills as well as cooperate effectively with a team.

Skills : Mastery of Microsoft Office Programs, Hardware/Software.

Description :

    1. Provides software support to the entire Citrus County Health Department in three different locations.
    2. Responds to user requests for service and determines the nature and extent of support needed for help desk tickets.
    3. Follow-up on outstanding requests and ensure timely resolution.
    4. Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems.
    5. Responsible for unlocking users in the Active Directory and Lookout.exe.
    6. Maintain inventory of all equipment, software and software licenses.
    7. Manage desktop and software deployment standards.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Science


Jr. Computer Support Analyst Resume

Headline : To obtain a position where able to implement technical knowledge experience to improve performance with in work environment.

Skills : Active Security Clearence, Cisco Networking And Call.

Description :

    1. Install, configure, and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer-facing services.
    2. Provide first and second level help desk/desktop support for all IT related technical problems and services.
    3. Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all IT related desktop technologies.
    4. Maintain departmental records in a timely and accurate manner for all IT assets in accordance with MNR policies and procedures.
    5. Timely and accurate completion of all Call Center data in accordance with IT requirements.
    6. Perform all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization.
    7. Participate in the evaluation of new products and technologies.
    8. Evaluate user requests and requirements and recommend effective technological solutions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
CyberSecurity

Computer Support Analyst III Resume

Objective : An Computer Support Analyst position that will enhance professional capabilities while contributing to the technical growth of the work environment.

Skills : Network Administration, Customer Service.

Description :

    1. Supports users within the department by troubleshooting technological issues.
    2. Logically approaching errors and finding a resolution with most forms of technology.
    3. Working hands-on by replacing and/or repairing desktops, printers, laptops, and etc.
    4. Traveling to parks to set up a network and/or assist technology issues.
    5. Familiar with remote accessing computers/laptops.
    6. Experience in communicating with users who need assistance with technology.
    7. Setting up email and accounts with Outlook.
    8. Resolving technical network errors such as switches, routers, etc.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Information Science

Computer Support Analyst II Resume

Headline : IT professional with experience providing information security, server, switch, desk-side and remote end user support obtained through work experience, military service, and education.

Skills : Active Security Clearence, Cisco Networking And Call.

Description :

    1. Install, configure, and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer-facing services.
    2. Provide first and second level help desk/desktop support for all IT related technical problems and services.
    3. Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all IT related desktop technologies.
    4. Maintain departmental records in a timely and accurate manner for all IT assets in accordance with MNR policies and procedures.
    5. Timely and accurate completion of all Call Center data in accordance with IT requirements.
    6. Perform all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization.
    7. Participate in the evaluation of new products and technologies.
    8. Evaluate user requests and requirements and recommend effective technological solutions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
CyberSecurity

Computer Support Analyst I Resume

Objective : Looking for a challenging position in an organization where can apply skills and knowledge to assist in the administrative functions of the organization.

Skills : Business Intelligence, Microsoft Office, Active Directory, Asset Management.

Description :

    1. Responsible for providing technical support including advanced desktop support, tier 1 support for servers, networking equipment, VoIP and data transport networks.
    2. Responsible for monitoring, tuning & troubleshooting problems with small to medium business networks, related systems, and software components.
    3. Perform desktop support for all varieties of problems.
    4. Requires troubleshooting and in-depth support to analyze and resolve reported problems.
    5. Evaluate network outages and problem situations, resolving and/or escalating as required for resolution.
    6. Work with the technical support team members to resolve reported trouble incidents and ensure timely resolution.
    7. Process all service requests for new or modified services as they are required.
    8. Monitor open trouble incidents and ensure timely resolution.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B.A In Accounting

Computer Support Analyst/Executive Resume

Summary : Versatile program manager and business analyst with experience driving Business Process Management (BPM) and Data Governance initiatives. Proficient at working with business and technology staff to improve operational agility, ensure regulatory compliance, and increase customer satisfaction.

Skills : Scheduling, Microsoft Word.

Description :

    1. Installed and managed network switches, routers, and wireless devices.
    2. Resolved network connectivity, system startup, and user login problems.
    3. Supported and configured Virtual Private Networks.
    4. Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
    5. Troubleshoot system startup and user logon, printers, and fax problems.
    6. Utilized Symantec ghost version 8 for disk imaging and data backup.
    7. Built, repaired and upgraded all computer components.
    8. Maintained end-user information systems, created, modified user accounts and groups using window 2003 server.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Technology

Computer Support Analyst/Specialist Resume

Summary : IT Applications Manager deliver first-tier support to agency users during their use of commercial off-the-shelf and in-house developed applications. Participating in testing of software applications, and providing security access to agency end-users.

Skills : Security +, Windows 7, NOC.

Description :

    1. Monitored the networks as well as the servers and applications.
    2. Analyzed the core situation to diagnose potential problems.
    3. Used OpenLink to diagnose and correct interface issues.
    4. Used SOLARWINDS to monitor and support server and network devices.
    5. Worked on more than 100 troubleshooting procedures, to rectify a problem before a customer encountered a problem.
    6. Developed an automatic script to back up our documentation library.
    7. Trained new NOC coworkers. Assisted internal users.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
AAS Business

Computer Support Analyst/Representative Resume

Summary : To obtain a position that will enable to use strong organizational skills, educational background, and ability to work well with people. Provide support for the testing of enhancements or upgrades to new and existing software applications.

Skills : VMware, Esx, Esx-i, Windows Server 2003-2010, AWS.

Description :

    1. Located in RTD Information Technology Department.
    2. Work with end-users to solve problems that arise with their desktops.
    3. Plan, install and configure over 150 desktop workstations for upgrades, new users, and replacement computers.
    4. Provide an ongoing support relationship with end-users, maintain good relationships with the public.
    5. Assess user needs and find solutions for any issues that arise.
    6. Assist internal customers and IT personnel by troubleshooting computer-related problems.
    7. Install and update Symantec Enterprise Antivirus.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Certificate In LAN

Computer Support Analyst Resume

Objective : Seeking a fulfilling position as IT Technical Support and support of all IT needs that offers growth opportunities. Install new applications and software updates on Windows-based computer systems.

Skills : Voice Certified, Cisco Certified Network Associate, Routing & Switching.

Description :

    1. Implemented and configured the company systems infrastructure: defined standards, policies, and procedures.
    2. Updated all documentation related to configuration, processes, and asset inventories.
    3. Managed inventory of all IT equipment in the office and warehouse Cooperated with the team in implementing new technology initiatives, standards and major changes or upgrades to production environments.
    4. Identified and eliminated computer systems faults and problems.
    5. Created, implemented, fixed computer systems, and networks.
    6. Dealt with user accounts, email, permissions, anti-virus, and anti-spam.
    7. Maintains and updates records and tracking databases.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
AAS Business