A Computer Support Technician is the one who will take responsibility for installing, configuring, maintaining and modifying a computer system’s hardware and software. They are also accountable for rendering technical assistance and support to both IT and non-IT users. Core duties that can be seen listed on a well-drafted Computer Support Technician Resume are – building and configuring hardware; installing and updating software; repairing and maintaining computer system and related devices; creating and maintaining networking systems, providing specialized service such as data recovery, programming and debugging tasks; and correcting all incorrect settings.
The skills that are needed to be a good Computer Support Technician include – good knowledge and understanding of hardware, software, operating systems, software applications, and network connectivity; the ability to resolve problems with maximum efficiency, and strong analytical and logical reasoning skills. Apart from having a Computer Science degree as education background, candidates are also expected to have relevant certifications from various entities such as Microsoft or HDI.
Objective : Dedicated IT professional with 2 years of experience in computer support and troubleshooting. Adept at resolving hardware and software issues, providing exceptional customer service, and training users. Committed to enhancing operational efficiency through effective technical solutions and support.
Skills : Pc Hardware Troubleshooting, User Training And Support, Technical Support Fundamentals, Technical Troubleshooting
Description :
Provided technical support for hardware and software issues across various platforms.
Installed and configured hardware and software systems to meet user requirements.
Diagnosed and resolved system bugs using manuals and vendor support.
Monitored vendor services to ensure timely resolution of hardware issues.
Conducted general maintenance and organized staff training on computer systems.
Reconfigured and optimized existing equipment and software for improved performance.
Trained faculty and staff in the use of new software applications and systems.
Experience
0-2 Years
Level
Entry Level
Education
AAS in Computer Tech
Senior Computer Support Technician Resume
Headline : IT specialist with 7 years of comprehensive experience in computer support, adept at diagnosing and resolving complex hardware and software issues. Proven ability to enhance user satisfaction through exceptional service and efficient technical solutions. Passionate about leveraging technology to improve operational efficiency and support organizational goals.
Skills : Problem Solving, Windows 11, Windows Server 2016, Windows Server 2019, Windows Server 2022
Description :
Delivered high-quality hardware and software support across various channels, including in-person, phone, and remote assistance.
Configured and upgraded Client-Server hardware, ensuring optimal performance.
Designed and implemented effective support solutions for hardware and software issues.
Provided warranty support for HP and Apple systems, ensuring compliance with manufacturer standards.
Ensured compatibility and operability of multiple operating systems, including Windows, Apple, and Linux.
Trained end-users on software applications and best practices for IT security.
Supported diverse networking environments, enhancing connectivity and productivity for clients.
Experience
5-7 Years
Level
Senior
Education
AAS-IT
Computer Support Technician Resume
Headline : Skilled Computer Support Technician with 7 years of experience in troubleshooting and resolving hardware and software issues. Proven track record of enhancing user satisfaction through effective support and technical solutions. Enthusiastic about utilizing technology to optimize system performance and contribute to organizational success.
Skills : Technical Proficiency In Microsoft Office Suite, Vpn Configuration, Firewall Management, Scripting Skills, Database Management, Asset Management
Description :
Participated in IT projects, contributing technical expertise and support.
Resolved printer and peripheral issues, ensuring minimal downtime.
Maintained a high level of customer service while addressing technical issues.
Utilized technical documentation and troubleshooting skills to enhance workstation performance.
Provided end-user assistance via in-person consultations, phone support, and email communications.
Advised users on research, evaluation, and purchase of new PCs and peripherals.
Built custom computers tailored to specific customer needs, ensuring optimal functionality.
Experience
5-7 Years
Level
Senior
Education
AAS in Comp Tech
Lead Computer Support Technician Resume
Summary : Innovative IT leader with a decade of experience in computer support, specializing in diagnosing and resolving complex technical issues. Expert in enhancing user experiences through tailored solutions and effective communication. Driven by a commitment to operational excellence and continuous improvement in IT services.
Skills : Sharepoint Administration, Remedy It Service Management, Remote Support, Hardware Installation, Software Installation, Network Configuration
Description :
Configured, upgraded, and maintained PC workstations across multiple sites.
Provided comprehensive support for local and remote users, resolving hardware and software conflicts.
Diagnosed and resolved networking issues, ensuring seamless connectivity.
Developed and maintained an inventory system for hardware components and spare parts.
Managed IT resources for six companies across four locations.
Executed system upgrades and software installations at various job sites.
Monitored and addressed security threats proactively, enhancing system integrity.
Experience
7-10 Years
Level
Management
Education
BSIT
Computer Support Technician Resume
Objective : IT professional with 5 years of experience in computer support and troubleshooting. Expertise in diagnosing and resolving hardware and software issues while delivering exceptional user support. Dedicated to improving system performance and user satisfaction through effective technical solutions and responsive communication.
Skills : Cloud Services, Mobile Device Support, Technical Documentation, Performance Optimization, Time Management, Team Collaboration
Description :
Diagnosed, troubleshot, and repaired hardware and software issues for faculty and staff, ensuring minimal downtime.
Identified and replaced defective hardware components, maintaining high operational standards.
Managed the ordering and replacement of warranty or insured parts to optimize equipment performance.
Executed data recovery procedures for clients experiencing hard drive failures, achieving high recovery rates.
Investigated and resolved software issues, including repairs and reinstallation of necessary applications.
Installed and configured specialized software, enhancing functionality for end-users.
Provided user support by clearly explaining technical issues and resolutions in an understandable manner.
Experience
2-5 Years
Level
Junior
Education
AAS-CN
Junior Computer Support Technician Resume
Headline : IT professional with 7 years of experience in computer support, specializing in troubleshooting and technical assistance. Proficient in resolving hardware and software issues while delivering outstanding customer service. Eager to apply technical expertise to enhance user satisfaction and streamline operations within a dynamic team environment.
Skills : Troubleshooting Software, Problem-solving Skills, Network Troubleshooting, Technical Support
Description :
Provided technical support and assistance to users, resolving issues with hardware and software.
Addressed user concerns both in-person and remotely, ensuring efficient problem resolution.
Guided users on Windows operating systems, hardware, software, and email configuration.
Monitored and maintained the performance of computer systems to ensure optimal operation.
Executed installations of cables, operating systems, and necessary software components.
Delivered first-tier support for hardware and software, adhering to installation specifications.
Utilized Outlook for effective communication and ticket management.
Experience
5-7 Years
Level
Junior
Education
AAS
Computer Support Technician Resume
Headline : Proficient Computer Support Technician with 7 years of experience in troubleshooting and resolving technical issues. Skilled in delivering high-quality customer service and support, while optimizing system performance. Committed to using technical expertise to enhance user satisfaction and drive operational success in diverse environments.
Skills : Customer Service Excellence, Operating Systems Knowledge, Virus Removal, Data Backup Solutions, System Upgrades, Customer Service Skills
Description :
Utilized proactive customer service techniques to effectively manage inbound support calls.
Provided remote assistance to users, resolving technical issues with educational software.
Collaborated with team members to address and resolve customer challenges.
Participated in quality assurance testing for educational products across platforms.
Employed remote support tools to troubleshoot issues efficiently.
Documented and tracked technical problems using AS400 system.
Utilized active listening skills to address customer concerns effectively.
Experience
5-7 Years
Level
Senior
Education
AAS
Lead Computer Support Technician Resume
Summary : Accomplished IT expert with 10 years of experience in computer support, specializing in advanced troubleshooting and technical solutions. Proven leadership in improving user satisfaction through effective communication and tailored support strategies. Committed to driving operational efficiency and enhancing IT service delivery for diverse organizations.
Skills : Microsoft Office Suite, Windows 8/10 Proficiency, Windows 10/11 Expertise, Bash Scripting, Command Line Interface Management, Html/css Fundamentals
Description :
Delivered first-line technical support, addressing support queries through phone and email with a high resolution rate.
Maintained exceptional customer service standards while adhering to established service management protocols.
Documented and tracked software and hardware problems to enhance future troubleshooting efforts.
Collaborated with cross-functional teams to implement IT solutions that improved operational efficiency.
Managed inventory of IT equipment and supplies, optimizing resource allocation and reducing costs.
Conducted user training sessions to enhance technical skills and system utilization across the organization.
Managed hardware and software inventory, achieving a 15% cost reduction through optimized procurement.
Experience
7-10 Years
Level
Management
Education
B.S. IT
Computer Support Technician Resume
Objective : IT professional with 2 years of hands-on experience in computer support and troubleshooting. Skilled in diagnosing hardware and software issues, providing technical assistance, and delivering excellent customer service. Focused on enhancing system performance and user satisfaction through effective problem-solving and support strategies.
Skills : Web Browser Support, Hardware Troubleshooting, Inventory Management, User Training, System Monitoring, Application Support
Description :
Provided on-site and remote support for users in multiple locations.
Assisted with the implementation of IT projects and initiatives.
Configured and maintained antivirus solutions through Norton Antivirus.
Set up workstations and ensured proper antivirus deployment via Symantec System Center.
Managed user accounts in Active Directory, assigning appropriate rights and group memberships.
Installed applications on servers for shared access across the network.
Provided technical support to students, faculty, and staff, resolving various computer issues.
Experience
0-2 Years
Level
Entry Level
Education
AAS IT
Computer Support Technician Resume
Objective : Enthusiastic Computer Support Technician with 2 years of hands-on experience in resolving technical challenges and enhancing user productivity. Proficient in troubleshooting hardware and software issues while delivering exemplary customer support. Passionate about utilizing technology to streamline processes and improve operational efficiency.
Skills : Operating Systems, Help Desk Support, Active Directory, Printer Setup, Network Security
Description :
Provided technical support during events, ensuring seamless operations of multi-patch systems.
Managed network patch lines to enhance connectivity during games.
Serviced and maintained backup servers, ensuring data integrity.
Configured and maintained Active Directory and Exchange servers.
Oversaw mobile device email setup and Blackberry server maintenance.
Installed and maintained wireless access points, ensuring optimal connectivity.
Managed Unity voicemail systems, enhancing communication efficiency.
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