The role of a Network Support Technician is to undertake activities related to the network development and maintenance of the organization. The job description may include many tasks such as troubleshooting computer issues, providing technical assistance and training the employees. The Network Support Technician Resume emphasizes the following core duties and tasks – designing and installing computer networks, troubleshooting system failures, testing software, organizing upgrade schedules, evaluating network’s performance, identifying bugs, and offering technical instructions to clients or colleagues.
To become successful in this career, the following attributes will be useful – good knowledge of various networks, proficiency in computer software, staying abreast with latest technological advances and trends, the ability to identify the source of system errors and technical writing skills. The minimum level of education required for this post is a bachelor’s degree in computer-related fields.
Summary : Successful, results-driven Network Support Technician/Manager with a high degree of customer needs. Experienced with 10 years in the IT industry concentrating on LAN management, OS deployments, patch management, and computer client support. Self-motivated and extremely proactive in dealing with numerous communication projects, upgrades, and migrations of a local area network, fostering teamwork with coworkers to ensure high availability of systems to end-users.
Skills : Microsoft Office Suite, Microsoft Windows, Network Administration, Vmware, Windows Server 2008.
Description :
Maintained all aspects of network management to include ensuring that all network-client problems were resolved in an expeditious manner.
As part of a core team of administrators, planned, coordinated, and implemented all network projects, upgrades, and migrations.
Managed the proper operation and patch management of approximately [] worth of Windows client computers (1100+ PC's/Laptops/Tablets) as well as servers - physical and virtual - using Microsoft Systems Center Configuration Manager (SCCM).
Review, research, and resolve over 1300 incident tickets in BMC's Remedy Action Request System.
Support the network print server, configuring printers to use DHCP instead of static IP and update the documentation accordingly.
Built a Windows Deployment Server to deploy standard desktop software across enterprise's 1100 desktops and laptops resulting in significant time savings.
Managed the migration of 1200+ users, 1100+ computers and 25 servers from the Air National Guard Active Directory Network to the Active Duty Air Force's Enterprise Active Directory Network.
Experience
10+ Years
Level
Management
Education
Bachelors of Science
Junior Network Support Technician Resume
Objective : Junior Network Support Technician with over 4 years of experience supporting various computer software systems. A highly driven IT Professional, Seeking a position that offers challenges, development and career growth in the field as Network Support Engineer by making effective use of the abilities and to contribute ultimate success. To contribute the best efforts for the continuous growth of the employing organization, with complete dedication
Skills : Operating Systems Ubuntu Open Source Installation, Windows7 Windows 8 Installation
Description :
Provided support for all levels of employees at this company, from executives of the company to the mail clerks.
Ensured rapid resolution of any and all problems these end-users experienced, including, but not limited to connectivity issues between workstations and Novell file server, workstations and mainframe computers, workstation to print service issues, and internet connectivity issues.
Provided user level support of Microsoft Office 97 suite of applications. Installed software on individual workstations when end-users' job required special applications.
Maintained all workstations, including installation of hardware and software.
Conducted on-site surveys of computer equipment to ensure uniformity of hardware prior to upgrading operating systems on all machines from Windows 95 to Windows NT workstation.
Worked on a project to reset all machines in this environment from dedicated IP addressing to DHCP addressing.
Configure and ship routers and switches to support retail technologies in the business units, and work with our unit operators or 3rd parties to connect and install equipment
Responsible for providing network support which may include troubleshooting and resolving issues related to WAN/LAN/ISP connectivity, wireless solutions, local firewall, and VPN configurations.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Associate Network Support Technician Resume
Objective : Associate Network Support Technician with a strong technical support background that includes the ability to analyze diagnose and provide resolution to the customer and network-based problems. Knowledgeable in windows-based networks with superior skills in communications and customer service, experienced in maximizing productivity by working effectively with both internal and external customers. Proven ability to quickly diffuse heated customer situations and solve problems quickly.
Skills : Microsoft Office, Typing, Customer Service, Network Troubleshooting.
Description :
Primary responsibilities included Administering and troubleshooting end-users computers and local servers, identifying and resolving computer and network performance problems.
Ticketing experience in a Help Desk environment using Altiris Client. Interface with customers via phone support to resolve installation and or software problems of desktop and laptop PCs.
Access and utilize existing operating systems such as Altiris, when reviewing work orders and other tools to support provisioning and maintenance activities.
Responsible for the installation, maintenance, and usage of the company's LAN/WAN.
Provided work direction and guidance to others Other duties on assigned projects. Build and install new servers, ASA's, Switches, server racks, and firewalls.
Monitor networks for PCI compliance, report instances where sites may be out of compliance and execute remediation and response mechanisms to any security incidences and audits.
Work closely with security, and operational implementation teams to assure security controls are implemented successfully, monitored, and in accordance with current security policies
Experience
2-5 Years
Level
Junior
Education
Bachelors of Science
Senior Network Support Technician Resume
Summary : Highly Senior Network Support Technician with 8 years of experience in a variety of industries focused primarily on technology and customer service. Eager to learn and apply fresh concepts and implementing new ideas. An accomplished and versatile professional with 8 years of experience in all facets of networking with a key focus on IT Operations, Project Management, and Incident Management at International level
Skills : TCP/IP, Security, PC Repair, Network Management, Project Management, Microsoft Office Suite
Description :
Provided second level tech support for Windows Desktops and Laptops, various hardware installations and patches, and individualized user instruction.
Procured vendor support contacts to resolve technical problems with desktop computing equipment and software.
Assisted staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Worked with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
Interacted with numerous computer platforms in a multi-layered client-server environment.
Ensured desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Trained and oriented staff on the use of hardware and software. Recommended and/or performed upgrades on systems to ensure longevity.
Experience
7-10 Years
Level
Senior
Education
Bachelors of Science
Network Support Technician - Entry Level Resume
Objective : Experienced Network Support Technician committed to maintaining a cutting edge technical skills and up-to-date industry knowledge, including network administration knowledge, back-up, security management, e-mail systems, and application support. An Innovative Computer Technician with over 2 plus years in computer maintenance and repair. Advanced knowledge of Windows and Mac, as well as extensive experience with HP and Dell computers.
Administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Held Secret security clearance under the Bureau of Indian Affairs for the Dept.
Planned, coordinated and implemented network security measures to protect data, software, and hardware.
Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Configure, monitor, and maintain email applications or virus protection software. Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Offered extensive knowledge of the network that was then provided as tier (II) support for the consumer base. Monitored and maintained the surrounding network.
Work closely with various internal in-unit support teams as well as 3rd party vendors, and technicians to install business-class internet services and provide technical support to resolve a variety of network issues within operations.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
PC And Network Support Technician Resume
Headline : PC And Network Support Technician with a history of implementing creative solutions to solve complex problems. Continuous Learner who looks for new learning opportunities every day. Has acquired a wide range of technical and training skills in both the private and government sectors. Organize and schedule upgrades and maintenance without any working loses. Documenting Network and Hardware configuration and operational procedures.
Skills : Microsoft Office 2010, Microsoft Office 2013, CCTV Management, Server Administration, Customer Service Skills, Inventory Management, Construction, Data Entry.
Description :
Researched, implemented and managed all systems (hardware and software), working closely with users and management to understand business needs.
Responsible for providing on-call 24X7 first-tier technical and user support for Windows XP and Vista desktops and laptops.
Installing, upgrading, maintaining, and supporting Windows computer networks including Windows and proprietary servers, VLAN switches, routers, software, network cabling, and mounting hardware.
Evaluating and defining user/system needs and recommending installation and use of applications and system software and implementing new IT.
Implementing and monitoring IT standards and procedures. Development and maintenance of Disaster Recovery plan utilizing onsite physical tape backup, online data backup/recovery solutions and secure offsite storage.
Maintaining network security through the management of WatchGuard Firebox firewalls, and enforcing physical security for computer systems.
Provide excellent customer service to our in-unit managers and customers both internal and external.
Experience
5-7 Years
Level
Executive
Education
Bachelors of Science
WAN/LAN Network Support Technician Resume
Objective : Dedicated and resourceful WAN/LAN Network Support Technician with 3 years' extensive experience in testing, installing, repairing and maintaining a diverse range of hardware, software, and peripherals. Well versed in providing quality Tier-1 or Tier-2 support and customer service. Demonstrated ability to effectively organize incoming tickets and work orders. Track record of maintaining a safe and responsible work environment.
Skills : LAN Administration, Help Desk Analyst, Training, Desktop Support, Help Desk Support, Network Planning
Description :
Assist with the administration and maintenance of a multi-campus university computer Network system including security and infrastructure.
Coordinate the configuration of all computer network systems. Perform required maintenance and troubleshooting for all computer network systems.
Coordinate the system needs with Kaplan Higher Education Corp. Assign and enter user accounts for administrative staff and faculty.
Built custom PCs, upgraded hardware and software of existing workstations, administered AD and Exchange 2000, and configured laptop/desktop, printer, copier, and fax machines.
Trained users on various applications, created and updated the daily company calendar/announcement board, and handled inventories of components and supplies (ink and toner).
Assisted in purchasing computer accessories, as well as oversaw daily backup of all servers, recovered damaged or missing files, and rotated tape sets.
Provide timely and accurate network information during disruptive network events and major, critical and catastrophic outages.
Experience
2-5 Years
Level
Junior
Education
Certificate
Lead Network Support Technician Resume
Summary : Experienced Lead Network Support Technician having worked in positions of supervision, staff training, customer service, problem and conflict resolution. Possesses additional experience in public relations, sales, and interfacing with people from diverse backgrounds. Delivered top customer service, sales, and problem resolution in the telecommunications and technology industry. Selected to develop and teach training seminar to employees for system support protocols.
Actively monitored customer networks and identified multiple issues that occurred within the switch network.
Always was the first point of contact for customers concerning all network and data center issues.
Aggressively provided technical support and first-tier resolution for customer networks.
Used Windows-based programs that contained tools that helped document and drive no less than 95% of issues that occurred in the network and drove all issues to resolution.
Generated at least 60-200 reports nightly for the customer, which provided information on trends and other tracking protocols for customer analysis.
Maintained a dynamic flow of information between the system's support and programmers. Provided and received ongoing customer training.
Interfaced between field personnel and development engineering to resolve hardware and software issues.
Respond to outages and events, off-hours if necessary. Including traveling to customer sites for in-field support.
Experience
10+ Years
Level
Management
Education
Bachelor Of Arts
Network Support Technician Intern Resume
Objective : To obtain a technical support position that allows pursuing the passion for computer, network and telecommunication systems support, administration, maintenance, and design while enhancing the extensive technical knowledge. Seeking a career opportunity within which will challenge the ability to make effective decisions leading to efficiency, growth, and profitability of an organization.
Skills : TCP/IP, Microsoft Office, Project Management, Problem Solving, Teaching, Troubleshooting, Windows.
Description :
Performed and adhered to SLA tasks and scheduled assignments to ensure the optimal automation system is operating and efficiently.
Monitored LAN / VLAN functions and maintained/configured as required. Arranged and configured PC workstations, user interfaces, data servers, IP Networking devices, protocols, routers, switches, mass storage devices, and hubs and confirmed efficient network performance.
Utilized the Siemens proprietary system application I was able to control critical areas such as laboratories, clean rooms and operating suites within precise operating parameters.
Used Site-Wide Licensing solutions to cost-effectively add multiple System client workstations.
Assisted with the daily operation of the system's efficiency and met customers' standards, policies, and compliance.
Monitor WLAN status and performance (signal strength, quality, packet loss, status, etc.) at drilling rig sites to maintain optimal dataflow, system uptime, and reliability.
Work closely with engineering in new product development for products that rely on wireless communications to ensure conformance with WLAN, satellite and LTE infrastructure.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor of Arts
Network Support Technician - Contract Resume
Objective : Experienced in the Information Technology field working as a Network Support Technician. Good Experience in administration and maintenance of Cisco/Nexus routers and switches. Advanced level of understanding of all Checkpoint security modules. Working knowledge of Checkpoint Firewalls (R75, R77). Experienced working on Checkpoint Virtual Firewalls (VSX), Checkpoint Firewall routing, bridging, VPN and NAT/PAT.
Designed and implemented local area and wide area networks including network servers, workstations, hubs, routers, firewalls, VPN concentrators, and other peripheral devices.
Installed and configured network servers for network monitoring and management.
Designed and constructed 32 remote data centers, at plant facility locations. Provides troubleshooting and maintenance services for a LAN/MAN/WAN network infrastructure.
Provides high-level design services for inter-network architecture, which could include LANs, routed and switched WANs, and remote access networks.
Firewall review, router rule base and validation for company employees. Set up TFTP server to backup, and restored configuration and IOS image files for the PIX firewalls, Cisco routers, Catalyst switches.
Provide software, data quality, and communications support for both internal and external customers.
Conduct in house training for field technicians and management on communications systems.
Provide daily and weekly reports on bandwidth usages, equipment status, and communications systems performance.
Experience
2-5 Years
Level
Junior
Education
Bachelors of Science
Network Support Technician Resume
Objective : Network Support Technician with more than 3 years' successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possesses solid computer skills. Excellent working knowledge using both IBM and Windows systems; Microsoft Excel, WordPerfect, Microsoft Word. Ability to train, motivates, and can supervise customer service employees.
Skills : Microsoft Office Suite, Microsoft Windows, Network Administration, Vmware, Windows Server 2008.
Description :
Install, test, support, troubleshoot and repair end-user technology consisting of personal computing, peripherals, output, telephony devices, cables, software OS and applications, Wi-Fi and other data connectivity including personal computing devices, tablets, printers, MFP, phones, and other IT technology.
Install, operate, navigate, and troubleshoot Windows, iOS, Android devices, and all supported software or applications. Provide technical support on-site, remote, phone and email.
Install and troubleshoot voice and data cabling. Routinely apply problem analysis and troubleshooting procedures to resolve customer problems using documented processes or via escalation. Act as a competent technical resource in order to assist users with resolving IT issues.
Routinely apply a solid understanding of asset maintenance, desktop utilities, and remote administration while carrying out responsibilities. Routinely demonstrate superior customer service, verbal and written communication skills.
Demonstrates the ability to effectively obtain and present information, asks questions, listens to customers and responds to questions.
Answer phone calls, tickets and emails pertaining to users’ technology issues or questions.
Routinely read and accurately interpret technical documents. Respond to dispatch from Technology Assistance center for customer initiated calls.
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