Concrete Dispatcher Resume
Summary : As a Concrete Dispatcher, maintain the highest standard of safety and quality in all aspects of the job, properly follow all company policies and procedures for a safe working environment, and report any problems to the supervisor, dispatch, transportation manager, safety director, or Human Resources.
Skills : Communication Skills, Organizational Skills.
Description :
- Ticket loaded as required to meet customer demands and effectively utilize trucks and drivers.
- Tracked trucks for the duration of the orders, and supported drivers to successfully deliver their loads.
- Communicated with drivers about conditions on job sites and opportunities at the plant to clean trucks.
- Communicated effectively with the driver supervisor/foreman to report any coaching opportunities for drivers based on observations and data.
- Communicated effectively with customers before and during the order delivery.
- Communicated with all departments to ensure that special delivery requirements were met, including fiber, color, and quality requirements.
- Led person to resolve issues that happened during delivery, quality issues with the load, delays, and safety concerns.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Concrete Dispatcher Resume
Summary : As a Concrete Dispatcher, continually monitored the schedule and made quick decisions that would improve efficiency and customer service as opportunities presented, dealt with both internal and external parties.
Skills : Time Management, Problem-Solving.
Description :
- Monitored scheduling calendars at all times and notify the team of any problems or concerns.
- Reviewed all directions to delivery addresses.
- Assisted in generating dispatch and customer service reports.
- Worked flexible hours, and handled pressure and stress while staying composed.
- Communicated well with dispatch and other department employees.
- Comprehended and performed all duties according to safety rules and regulations.
- Supported the dispatch manager in setting the schedule by optimizing order settings, truck movements, and order start times.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Concrete Dispatcher Resume
Headline : As a Concrete Dispatcher, answered phones and communicated with customers, drivers, and employees, received orders for and coordinated deliveries with personnel available, recorded and collected funds given to drivers, and all payment methods given before shipping as needed.
Skills : Geographical Knowledge, Customer Service.
Description :
- Monitored, organized, and filed all paperwork for the main office to process, and calculated quantities needed.
- Prepared estimates, promoted, and up-sold extra products.
- Communicated with the Batch man and employees to establish delivery schedules according to factors such as quantity needed, distances to the delivery site, and unloading time.
- Scheduled drivers, operators, and all other employees accordingly within the concrete/Lumber and Precast divisions.
- Assisted in coordinating drivers to perform efficient, timely deliveries within each of their capabilities.
- Maintained harmonious relationships with all Company staff, and immediately reported any staff injuries to management.
- Maintained a professional attitude and performance per the established personnel policies.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Concrete Dispatcher Resume
Objective : As a Concrete Dispatcher, learned plant maintenance for troubleshooting, worked in a high-pressure environment and resolved stressful situations, worked for long hours, worked with Quality Control and production to utilize returned concrete when appropriate.
Skills : Attention to Detail, Team Collaboration.
Description :
- Responsible for administering a large fleet of traffic of concrete mixer trucks.
- Responsible for coordinating with drivers and maintaining a record of progress on routes.
- Responsible for monitoring a high volume of calls for various activities.
- Responsible for coordinating with customers, salesmen, and field technicians to complete activities.
- Responsible for assisting drivers in transferring various records into the company files.
- Responsible for monitoring every request and complaint received from clients.
- Responsible for preparing the layout of concrete forms on the job site itself in coordination with customers.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Concrete Dispatcher Resume
Summary : As a Concrete Dispatcher, responsible for conducting interviews and performing research to select the appropriate employee, assisting in resolving various issues effectively and ensuring customer satisfaction, monitoring customer requests, and maintaining records for the same.
Skills : Stress Management, Computer Literacy.
Description :
- Acted quickly and creatively to solve problems, and communicated effectively with customers as well as truck drivers.
- Worked independently and made decisions, memorized and recalled detailed information, handled multiple tasks concurrently, and performed under pressure.
- Utilized GPS tracking software and entered orders into dispatch scheduling software to quickly learn different software programs.
- Worked well as a team player, invoiced and billed for cash-paying customers.
- Answered phones, placed concrete orders for customers, and then entered them into the system.
- Resolved delivery-related problems and addressed customer inquiries or concerns.
- Ensured compliance with safety regulations and company policies in all dispatching activities.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Concrete Dispatcher Resume
Summary : As a Concrete Dispatcher, responsible for organizing files, developing spreadsheets, faxing reports, and scanning documents. Yardages of all concrete plants and plant hours for 19 plants, directing dispatching, routing, and tracking of fleet vehicles, closely monitoring dispatch board to triage and prioritize over daily calls.
Skills : Excellent Communication, Interpersonal Skills.
Description :
- Responsible for planning, organizing, and managing the work of subordinate staff to accomplish consistent work within organizational standards.
- Responsible for maintaining updating and detailing records of calls in physical and electronic databases.
- Responsible for tracking delivery progress to identify possible delays and provide real-time updates to customers.
- Responsible for managing conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Responsible for sending out drivers to assist hourly callers based on locations, needs, and worker availability.
- Responsible for overseeing route and condition of field units to manage daily schedule and maintain organized shifts.
- Responsible for processing invoices and payments for dispatched orders to provide proof of transaction.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Concrete Dispatcher Resume
Summary : As a Concrete Dispatcher, responsible for generating reports to track deliveries and maintain proper records and documentation, responsible for training and providing guidance to new team members to apply best practices and comply with protocols and regulations.
Skills : Strong Organizational, Multitasking Abilities.
Description :
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored and tracked dispatch communication systems.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Assisted in resolving customer complaints and grievances, and provided customers with information on products and services.
- Tracked and monitored vehicle performance and maintenance.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Concrete Dispatcher Resume
Headline : As a Concrete Dispatcher, responsible for coordinating with drivers to facilitate efficient delivery routes and timely deliveries, answering phone calls and responding to customer emails, and scheduling deliveries and pickups according to customer needs.
Skills : Detail-Oriented, Accurate.
Description :
- Monitored vehicle locations to coordinate timely arrivals, and scheduled and organized delivery routes.
- Developed and implemented customer service policies and procedures.
- Managed customer accounts and invoicing, and utilized dispatch software to enter customer orders, deliveries, and receipts.
- Utilized customer feedback to improve customer service.
- Monitored the flow of paperwork and directed information to appropriate departments.
- Communicated with customers to provide delivery updates and resolution.
- Provided excellent customer service by phone and in person, scheduled and organized large numbers of people and equipment efficiently and quickly, read maps, used computers, made basic mathematical computations, and prepared and used reports and forms.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Concrete Dispatcher Resume
Headline : As a Concrete Dispatcher, responsible for minimizing the cost of operations by optimizing routes for drivers to align with a budget, responsible for analyzing customer feedback, and providing solutions to improve customer service.
Skills : Problem-solving, Decision-Making Skills.
Description :
- Tracked record of efficiently coordinating and scheduling concrete deliveries.
- Efficiently scheduled and dispatched concrete deliveries based on customer orders and project requirements.
- Coordinated with drivers, production teams, and customers to ensure timely and accurate deliveries.
- Maintained open communication channels to address any changes or issues in delivery schedules.
- Monitored and tracked the status of concrete orders, providing updates to customers and internal teams.
- Collaborated with sales, production, and quality control teams to optimize delivery routes and ensure customer satisfaction.
- Utilized dispatching software and tools to streamline operations and improve efficiency.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Concrete Dispatcher Resume
Objective : As a Concrete Dispatcher, responsible for communicating with drivers and personnel to coordinate the timely delivery of goods and materials, and responsible for maintaining professional relationships with shippers, receivers, and drivers to increase trust, reliability, and rapport.
Skills : Customer Service Excellence, Team Collaboration.
Description :
- Responsible for assisting in scheduling and coordinating concrete deliveries for construction projects.
- Responsible for communicating with drivers and customers to confirm delivery times and locations.
- Responsible for maintaining accurate records of orders, deliveries, and customer information.
- Responsible for providing administrative support to the concrete dispatching team.
- Responsible for assisting in optimizing delivery routes for efficiency and cost-effectiveness.
- Responsible for weighing and measuring laws and regulations, trucks and transportation requirements and regulations, local area and distances for pricing and delivery.
- Responsible for preserving accurate records of dispatched orders, deliveries, and receipts.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
