Consultative Sales Associate Resume Samples

Description :

1. Calm angry callers , repair trust, locate resources for problem resolution and design best-option solutions.
2. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
3. Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
4. Listen attentively to caller needs to ensure a positive customer experience.
5. Access electronic and paper cataloging systems to look up product information and availability.
6. Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
7. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Experience

2-5 Years

Level

Executive

Education

License

Description :

1. Worked closely with the sales management team and marketing staff to initiate marketing strategies that support the sales objectives of the company.
2. Represented the company professionally, ethnically and morally at all times.
3. Maintained high levels of product and customer knowledge and participating in training programs as appropriate.
4. Submitted detailed proposals and quotations to customers.
5. Greeted guests with a gracious smile and offering them help with their shopping needs.
6. Proved ability to suggest, choose, and help locate products based on guest needs and desires.
7. Tracked record and maintained current knowledge of company's products, marketing programs, promotions, and media plans.
8. Demonstrated ability to guide customers from the beginning to end of their sales journey.

Experience

7-10 Years

Level

Management

Education

Criminal Justice

Description :

1. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
2. Determine charges for services requested, collect deposits or payments, or arrange for billing.
3. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
4. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
5. Refer unresolved customer grievances to designated departments for further investigation.
6. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
7. Check to ensure that appropriate changes were made to resolve customers' problems.

Experience

7-10 Years

Level

Management

Education

Pharmacy Technician

Description :

1. Excellent communication with the ability to maintain composure under pressure.
2. Provided assistance by responding to customer questions and concerns in an effective and efficient manner.
3. Appropriately managed incoming telephone calls about merchandise issues.
4. Performed weekly promotional ad setup and take down without error or omission.
5. Stocked products and maintaining product displays according to merchandising standards.
6. Displayed a friendly and outgoing attitude that is shown through good eye contact, 100% customer satisfaction surveys and body language.
7. Maintained the store appearance of the home fashions department and sales floor in a sanitary, safe, orderly and attractive manner.
8. Ability to work independently and as a part of a team.

Experience

2-5 Years

Level

Junior

Education

Medical

Description :

1. Directly provide consultative selling and service to customers.
2. Interact with customers to determine and meet their needs, provide assistance and support, and ensure a positive shopping experience.
3. Protect Company assets by following Company's policy for the handling of sales detail, processing, and sorting.
4. Maintain the sales floor standards which include floor recovery, housekeeping and presentation standards in the unit.
5. Maintain a working knowledge of product lines by regularly reviewing product manuals and training.
6. Ensure that selling processes are followed and sales performance standards are met.
7. Fully optimize Credit and other Miscellaneous Income opportunities and ensure performance standards are met within the department.

Experience

7-10 Years

Level

Management

Education

B.A

Description :

1. Greeted customers entering the store to ascertain what each customer wanted or needed.
2. Answered an average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information.
3. Described product to customers and accurately explained details and care of merchandise.
4. Politely assisted customers in person and via telephone.
5. Communicated with vendors regarding back order availability, future inventory and special orders.
6. Successfully acquired an average of 15 new customers per month, generating a 50% growth in revenue.
7. Provided an elevated customer experience to generate a loyal clientele.
8. Answered product questions with up-to-date knowledge of sales and store promotions.

Experience

7-10 Years

Level

Management

Education

Associate Of Arts

Description :

1. Greet customers and establish rapport by asking qualifying questions to determine their needs and provide them the best product.
2. Work collaboratively with other colleagues to deliver exceptional customer service and support during the complete sales process including aftermarket.
3. Daily interactions with other employees achieved enhanced workflow and satisfied repeat customers.
4. Follow up with customers who have made a purchase and ensure the customer takes delivery promptly.
5. Explain and review formal documents to parties for their understanding.
6. Advise and negotiate the terms of contracts.
7. Ensure the timely managing of all monies and financial accounts associated with a transaction.

Experience

7-10 Years

Level

Consultant

Education

Real Estate Licensee

Description :

1. Accepted delivered packages and ensured proper amount is inside.
2. Unloaded merchandise and stocked shelves with unpacked items.
3. Replenished inventories and rotated merchandise on shelves.
4. Led the department in sales for the year of 2015 with over $100,000 above target sales in products and services.
5. Assisted customers by answering queries concerning prices, identification, location of items and provided appropriate matching of features and benefits to better meet their needs.
6. Assisted in handling customer issues after the sale.
7. Maintained merchandising standards and ready all day standards within assigned department.
8. Assisted with merchandises preparation, setup and signing.

Experience

7-10 Years

Level

Management

Education

Certificate In Business

Description :

1. Assisted in troubleshooting customer merchandise in need of repair.
2. Responsible for shipping and receiving customer merchandise for repairs.
3. Maintained various departments by stocking and assisting customers.
4. Aided customers with troubleshooting and choosing correct parts for repairs.
5. Developed strong customer service skills.
6. Consistently scored well in service and sales metrics.
7. Demonstrated strong mechanical skills resulting in promotion to facility maintenance.
8. Skills Used Inventoried parts, navigated stockrooms, troubleshooted product failures, operated cash registers and parts lookup computers, communicated with employees and customers.

Experience

7-10 Years

Level

Management

Education

N/A In Business

Description :

1. Answered phones, assisted customers, and offered pertinent information about the products.
2. Responsible for retail counter sales and maintained professional sales presentation.
3. Placed orders online for customers, operated external and internal employee intranet, and jeweler's repair website.
4. Served as a bookkeeper, handled client accounts, tender of payments, and credit approval process.
5. Provided available financial solutions and purchase protection agreements for customers.
6. Responsible for promotions, advertisements, and building company sales volume.
7. Skills Used Delivered excellent customer sales experiences and enhanced customer satisfaction.

Experience

7-10 Years

Level

Management

Education

Business Administration

Description :

1. Provided professional assistance in determining the needs and preferences of each customer to secure consumer loyalty.
2. Utilized in-depth knowledge of products and product promotions to solidify sales and customer relationships.
3. Ensured that each customer received outstanding service, which included greeting and acknowledging every customer to establish and maintain a customer-centric sales atmosphere.
4. Awarded Part-Time Sales Associate of the Quarter for sales and customer service.
5. Improved revenue and profits each consecutive month.
6. Achieved Sales goal for product replacement insurance.
7. Reached and maintained the monthly sales metrics above the parity threshold.

Experience

2-5 Years

Level

Executive

Education

Business Administration

Description :

1. Inform customers about our product and answer all the questions they may have.
2. Answer a multi-line phone system, transfer calls to various departments and make calls as needed.
3. Instruct and train new associates in various store procedures and in using the POS system, as well as gaining new customers with reward signups and opening credit accounts.
4. Skilled in assisting customers make credit/account payments, taking returns/exchanges, and purchases.
5. Explain the benefits of joining the customer loyalty program and signing them up.
6. Take credit applications using the rapid credit process and perform account look-ups.
7. Achieved peak performer status for multiple monthly evaluations.

Experience

7-10 Years

Level

Management

Education

Master of Science