Lead Sales Associate Resume Samples

Description :

1. Operated a cash register for cash, check and credit card transactions with[100]% accuracy.
2. Stocked and replenished merchandise according to store merchandising layouts.
3. Cleaned and organized the store, including the checkout desk and displays.
4. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
5. Handled all customer relations issues in a gracious manner and in accordance with company policies.
6. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
7. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
8. Followed merchandising guidelines to present visually appealing displays.
9. Mentored new sales associates to contribute to the store's positive culture.

Experience

10+ Years

Level

Consultant

Education

BS Business Administration

Description :

1. Effectively met all sales and profit targets communicated clear expectations.
2. Trained team in business acumen to deliver sales and expense goals using prescribed tools and resources.
3. Supported the future growth of the company through effective recruitment, selection, and on-boarding of store leadership teams.
4. Recognized and rewarded behaviors through the sponsorship of company-wide performance incentive programs.
5. Maintained store performance through consistent and effective coaching and feedback.
6. Partnered with regional management of stores to create individual development plans that support performance needs and career growth for direct reports.
7. Resolved all customer issues in partnership with human resources and regional managers of stores.
8. Partnered with store operations and merchandising to carefully balance inventory issues.
9. Effectively utilized reports to analyze and impact business trends for district stores.

Experience

5-7 Years

Level

Executive

Education

BS In Sales

Description :

1. Operated a cash register for cash, check and credit card transactions with 95% accuracy.
2. Stocked and replenished merchandise according to store merchandising layouts.
3. Cleaned and organized the store, including the checkout desk and displays.
4. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
5. Handled all customer relations issues in a gracious manner and in accordance with company policies.
6. Educated customers about the brand to incite excitement about the company's mission and values.
7. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
8. Mentored new sales associates to contribute to the store's positive culture.
9. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
10. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
11. Created strategies to develop and expand existing customer sales, which result in a 10% increase in monthly sales.

Experience

2-5 Years

Level

Junior

Education

Bachelors in Political Science

Description :

1. Supervised sales associates in the functions and duties of retail sales to include presenting customers with information about products, guiding customers in their purchases, offering suggestions and advice on which products fit customers' needs, upselling by convincing customers to purchase higher quality products and accessories to complement purchases.
2. Assisted and intervene with difficult customers in a calm manner, striving to defray tension and bring about a favorable outcome.
3. Authorized and sign for refunds and overrides; counting registers; and assembling and delivering bank deposits safely.
4. Assisted in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
5. Monitored cash levels and made appropriate drawer pulls as directed by the store manager.
6. Effectively applied sound management principles by monitoring cameras for unusual activities related to customers and employees, if applicable.
7. Responsible for opening, closing and operating the retail facility to include, but not limited to, cash handling and deposits as governed by operations control standards.

Experience

2-5 Years

Level

Junior

Education

Business Administration

Description :

1. Maintained financial integrity of the store, effectively managing and balancing a $500 cash bank and ensuring sales associate banks were balanced and deposited.
2. Demonstrated customer service by greeting every store guest, providing product information, suggestive selling, and ensuring guest satisfaction.
3. Executed store sales by up-selling products, selling the grand canyon promotional blanket and stocking the sales floor continually to ensure item representation.
4. Received in-store training to become an assistant manager, including store-to-store transfers, mail orders, and drop shipments.
5. Assisted in performing annual inventory, including item counts, counting observation, and sales floor/stock room preparation.
6. Prioritized distribution and delivery of merchandise pick to expedite key items to the sales floor, arranging visual displays, and engaging sales associates to bundle apparel.
7. Supervised 2-3 employees, motivating the store team to improve sales, guest service, and store appearance while handling employee concerns.
8. Supervised associates to maintain sales floor presentation and updating or changing out merchandise setups.

Experience

5-7 Years

Level

Executive

Education

Accounting

Description :

1. Greeting and welcoming customers, associates, collegiate staff and faculty.
2. Utilizing, analyzing, updating and reconciling companies computerized information systems.
3. Assisting customers with selecting products, suggesting alternative products, and explaining products.
4. Preparing order forms and completes the order process for out of stock merchandise.
5. Operating a cash register by processing transactions via cash, credit, debit or in house account charge and reconciles employee cash drawers.
6. Cross-training in all operational aspects of the company from the bookstore, coffee shops, and cafeteria.
7. Determining the pricing for the sale of products and merchandise in the coffee shops and cafeteria based on the company's set profit margin.
8. Providing customer service and assist with the escalation of issues to ensure client satisfaction.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Responsibilities include authorizing and sign for refunds and overrides, counting register, making bank deposits.
2. Assisting in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
3. Monitoring cameras for unusual activities (customers and employees), supply cashiers with change when needed.
4. Completing all required paperwork and documentation according to guidelines and deadlines as assigned, skills used the ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
5. Knowledge of cash handling procedures including cashier accountability and deposit control.
6. Following company policies and procedures as outlined in the standard operating procedures manual, employee handbook, and company communications.
7. Working as a team member to provide the highest level of service to customers.
8. Opening and closing the store, including counting cash, opening and closing cash registers and creating staff assignments.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Following the company work processes to receive, open and unpack cartons and totes.
2. Stocking merchandise, rotating and facing merchandise on shelves and build merchandise displays.
3. Ordering zones and dropping shipment categories, following prescribed ordering practices, as assigned by the Store Manager.
4. Maintaining register countertops and bags, implementing register countertop plan-o-grams.
5. Operating cash register and flatbed scanner to itemize and total customer's purchase.
6. Helping to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
7. Following company policies and procedures as outlined in the standard operating procedures manual, employee handbook, and company communications.
8. Opening and/or closing the store under specific direction of the Area Manager.

Experience

2-5 Years

Level

Junior

Education

Bachelors in Political Science

Description :

1. Directing and executing planning, prioritizing and delegation skills to maximize the overall sales and profitability of an individual store location.
2. Developing maximum productivity through employee training and development as well as proper scheduling to the needs of the customer.
3. Training associates on merchandising procedures adhering to plan-o-gram instructions, display of correct signage, and acceptable in-stock position of required frames, lenses and contact lenses.
4. Implementing, managing and reinforcing quality customer service to include: prompt greetings, professionalism, selling standards to include the point quality check, exercise judgment in achieving unbeatable price guarantee and dispensing guidelines.
5. Creating a climate of security and integrity to control inventory shrink from both internal and external theft.
6. Controlling inventory through auditing paperwork such as special orders, inter-store merchandise transfers, return policies, and the monitoring of damaged and defective product in both the lab and retail areas.
7. Monitoring and enforcing company cash handling policies and procedures to include petty cash as outlined in accounting sop, and submit required financial documents accurately and on schedule.
8. Maintaining facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, OSHA requirements, hazardous material handling, and waste disposal.

Experience

7-10 Years

Level

Senior

Education

Diploma in Advanced Studies

Description :

1. Coaching and developing the sales associates in assessing customer needs and right fitting the customer with the total technology solution.
2. Working with the sales associates to problem solve customer issues.
3. Working with store management in opening, closing and operating the retail facility, including but not limited to cash handling and deposits as governed by operations control standards.
4. Completing accurate paperwork and transactions according to company policies and procedures.
5. Assisting with inventory counts as needed assist in maintaining store appearance and merchandising standards.
6. Assisting with all functions within a retail store in compliance with wireless vision policies and procedures.
7. Assisting in other tasks, duties, or projects as assigned by management.

Experience

10+ Years

Level

Consultant

Education

Diploma in Advanced Studies