Sales Floor Team Leader Resume Samples

Description :

• Supervising, training and coaching the sales floor team members on service and presentation expectations.
• Driving in-stocks by ensuring both regular and sale merchandise is pulled and stocked from the backroom to keep the sales floor full.
• Ensuring ads are set on time, accurately and maintained.
• Ensuring team members are available and provide service in specialty areas.
• Owned bike building process, ensuring bikes are built safely and timely and repairs are completed on all guest returns. 
• Supervising the sales floor team members to ensure abandoned merchandise is restocked and damaged and rewrap merchandise is properly handled.
• Supporting the transition process by planning pre-transition activities, following pre-transition merchandising guidelines to ensure all non-carryforward merchandise is out of the backroom, and working closely with the presentation team to get all sets done on time.

Experience

7-10 Years

Level

Senior

Education

GED

Description :

• Managed and supervised ten personnel in a high-stress environment. In charge of setting, planning, and delegating tasks, sales plans, work schedules, and other admin duties. 
• Recruited, interviewed, hired, trained all new team members for all soft lines departments.
• Examined merchandise to verify that it was correctly priced and displayed.
• Scheduled and led weekly store meetings for all team members along with peer and executive team.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Visual Merchandiser rolled out new mannequin transitions for all clothing departments.
• Planned and executed daily tasks such as maintaining store brand and inventory levels, resulting in an 11% YTD sales increase.
• Followed the food freshness standards, which included product rotation (FIFO), no expired or damaged product or product that was out of its temperature zone.

Experience

10+ Years

Level

Management

Education

High School

Description :

• Worked with profit and loss reports to identify marginal progress and achieve quarterly and yearly budgets for the store.
• Identified and qualified customer needs and developed sales strategies and negotiated profitable projects.
• Built strong client relationships and provided high-value customer service.
• Assisted outside sales reps in making product recommendations to customers and resolving product knowledge questions.
• Assisted customers by determining needs and presenting appropriate products and services.
• Handled customer inquiries via the telephone by providing accurate information regarding products and product applications and process telephone orders accordingly.
• Assisted in sourcing products required by customers that are not available in the store and, upon approval, place order and follow up as necessary.
• Recorded information on appropriate forms for proper completion of orders/requests, and process in a timely manner.
• Documented and referred potential wholesale leads to the Manager and/or Sales Rep.

Experience

10+ Years

Level

Consultant

Education

BA

Description :

• Trained, coached, and motivated a dedicated sales floor team spanning 11+ departments in a 22+ million dollar per year store.
• Planned, mapped, and executed weekly planogram/merchandise sets according to corporate brand standards.
• Drove positive sales and guest experience metrics with purchase add-ons, service plans, and loyalty card applications.
• Marketed guest loyalty card program and product promotions according to corporate brand standards.
• Planned and completed the pricing markups, markdowns, and clearance according to corporate scheduling deadlines.
• Oversaw the in-stocks/supply replenishment process for departments of responsibility.
• Managed and executed all visual adjacencies for each department including all remerchandising and signing on a monthly basis.
• Worked closely with the Store Team Leader to efficiently conduct store operations while maintaining direct communication with team members.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

• Assisting the guest when needing help with electronic items and help how to use them.
• Working with logistics inventory and stocking merchandise in our stock room as well as work on caf pulls and working on online orders and made sure they were fulfilled.
• Maintaining and keeping up to date with team member performances and coachings.
• Cleaning and organizing the store, including the checkout desk and displays.
• Assigning work to team members based on company needs, personal strengths and job requirements.
• Prioritizing helping customers over completing other routine tasks in the store.
• Fostering a positive work environment by consistently treating all employees and customers with respect and consideration.
• Resolving all customer complaints in a professional manner while prioritizing customer needs.
• Recognizing and rewarding the outstanding work performance to cultivate a positive and collaborative customer service culture.

Experience

2-5 Years

Level

Junior

Education

College

Description :

• Supervising and setting-up the weekly schedule for other employees to set up floor plans for each seasonal change-up.
• Monitoring the sales flow and find ways to improve organizational and preparing maternity related events monthly assisted with front end responsibilities.
• Responsible for the protection of company assets, providing customer service and oversight of front of store activities in accordance with all company policies and procedures, customer service duties to include greeting customers and assisting shoppers with their needs, work customer check out, refunds etc.
• Training, coaching and mentoring the staff to ensure smooth adoption of the new program.
• Implementing the innovative programs to increase employee loyalty and reduce turnover.
• Assigning the employees to specific duties to best meet the needs of the store.
• Instructing the staff on appropriately handling difficult and complicated sales.
• Reporting to the District Manager regarding all store and staff issues.

Experience

7-10 Years

Level

Senior

Education

College

Description :

• Formulated daily business plan and give direction to 20-30 team members.
• Supervised and actively participated in the performance management process.
• Providing recognition, coaching, and constructive feedback concerning performance, documenting, counseling and corrective actions, as well as writing and delivering annual performance.
• Ensured ads, sales plans, and each visual adjacency are set accurately, timely and maintained.
• Collaborated with the backroom team, presentation team, and in stocks team for upcoming transitions to ensure all merchandise is out of the backroom and stocked to drive profitable.
• Executed the best practice with food handling and hazardous material cleaning.
• Read, interpreted and used reports to plan work, improved speed, and accuracy and track pallets when needed.
• Ensured tasks were prioritized and completed on time.

Experience

7-10 Years

Level

Senior

Education

Associates

Description :

• Supervising, training and coaching the sales floor team members on service and presentation expectations.
• Driving in-stocks by ensuring both regular and sales merchandise is pulled and stocked from the backroom to keep the sales floor full.
• Ensuring the team members are available and provide service in specialty areas.
• Verifying the dated products are rotated when stocking, remove all expired products from the floor.
• Supervising the sales floor team members to ensure abandoned merchandise is restocked and damaged and rewrapped merchandise is handled properly.
• Developing and maintaining the relationship with DSD vendors, hold vendors accountable to maintain appropriate in-stocks.
• Partnering with the in-stock team to ensure on hand data integrity is being maintained through research for accurate replenishment.
• Making sure all weekly signs and promotions are maintained and up to date.

Experience

7-10 Years

Level

Senior

Education

MBA

Description :

• Gaining $50 million club status for our store by contributing to overall sales and exceeding company expectations.
• Alerting the company to incorrectly priced department leading to a large prevention of companies lost revenue, received recognition from the Target as well as product reps.
• Nomination and recognition for top service award within the company group.
• Maintaining a safe work environment for our team as well as customers.
• Attending to customer needs and finding ways to build customer loyalty through high customer service standards.
• Meeting and exceeding company sales goals as well as controlling payroll allowances monthly.
• Maintaining department in-stocks and brand standards while controlling loss due to mismarked product signing and labeling.
• Ensured a consistent great guest shopping experience by resolving issues and fostering customer service training.
• Holding the team members accountable by coaching to maintain accuracy in all areas of the store and ensuring target.

Experience

10+ Years

Level

Management

Education

Certification

Description :

• Oversaw sales floor operations tasks that include pulling sales, meeting company appointed goal times that enable productivity, addressing brand opportunities (in-stocks, zone/recovery), replenishment, ensuring amazing guest service.
• Actively drove sales through replenishment, maintaining the brand, increasing basket size through guest service, merchandising active/discontinued/clearance items onto the sales floor, setting sales planners that offer a variety of weekly promotions, informing guest on promotions that exist through company programs. 
• Devised and executed the action plans for areas with negatively trending sales.
• Actively checked in-stocks through research functions to ensure merchandise is stocked according to the store's on-hand count.
• Pulled adjacency calendar two weeks in advance devising/executing action plan to ensure that all workload and/or transitions are completed on time.
• Developed team members through extensive hands-on training, role-playing, quizzes the completion of their learning plan.
• Sent daily communication that is inclusive of weekly goals and devising action plans for the department.

Experience

2-5 Years

Level

Junior

Education

High School